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    Koons Mazda Silver Spring

    2.8 (109 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 weeks ago

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    Bent lower left trim
    Jason T.

    I hadn't purchased a car 20 years. So I did a lot of research on Carfax and read reviews on this dealership. I felt I was ready to address the issues if they came up. The best part of my experience was dealing with the new car salesman, Mohammed Al Matoq and the sales manager, Tim Morgan at the Koons Ford dealership even though the car was listed online to be at Koons Mazda. Mo and Tim provided me with great customer service. The downside of my experience is the lack of transparency about the car warranty that was not posted on the window sticker that is required by law. The timeline from when I walked into the dealership to driving out with the car was 8 hours. Needless to say, in 2023 that it takes that long to purchase a car is ABSURD. I was already pre-approved from the financing department the day before to avoid this arduous wait time. There was no transparency regarding the condition of the vehicle. It was not until I purchased the car and I took it to my window tinting technician who showed me that the left side of the car had been recently painted: Lower trim was bent, poor paint job on the two left doors which have scratches on the end--I feel it every time I close the doors, the left rear rim had scratches and the touch up rim paint that was applied eventually came off a few weeks later. There is no way that the dealership did not know about it. Now it will cost me $1,000+ to make these repairs. Lastly is the lack of communication is a huge problem. At the outset of the transaction, they quoted me a higher price for the car because of DC's tags, title, and taxes. I called them 35 days to inquire about my new tags and they said they were running behind. I called them 10 days later as we are coming on the holidays. Then a few days before the 60 day temporary tags expiration date, they tell me I need to get a DC vehicle inspection and that I owe them another $735 because Koons accidentally ran the car with Maryland tag fees instead of DC tag fees. Needless to say I was not paying for their mistake. It was resolved and I received my tags before the expiration date. I will NEVER do business with the Koons brand again. BEWARE! Shop at your own risk!

    This was a terrible experience in the used car department, by their manager. We were treated horribly, after we bought the car of course. We were never given any paperwork regarding the car being certified pre owned, and we were never given warranty information. We came back to try to get it, and were told "it needs to be mailed to you." However, when you look everywhere online it says you need to have all of that paperwork up front. We had to email 5 corporate managers in order to get this resolved. Why weren't we given all of the required paperwork the first time around? When I asked the used car manager he said, "I don't know." I asked to "please get me David" and he said "you can get him yourself. He's over there", pointing to the building next door to Koons Mazda (Koons Ford). We hadn't even driven the car for a month and there is a fuse issue. We were told that it is a "common problem with the CX-5s". There were zero apologies, except from David Song. Here is their response to my review, prior to the used car manager being rude to me as well.

    Cute lil convertible for racing down the parkway!

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    Page 3 of 3

    Ask the Community - Koons Mazda Silver Spring

    Review Highlights - Koons Mazda Silver Spring

    Great experience with Kirk Daniels and John Speake last night in trading in our car and purchasing a used car.

    Mentioned in 4 reviews

    Read more highlights

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    Recently, I bought a Nissan Rogue, and I was really happy with the assistance I got from Anthony…read moreDiamond, the sales consultant. Mr. Diamond demonstrated self-assurance and attentiveness from the start of the procedure to the finish. Thank you for all your support, Ms. Phillip

    DO NOT BUY A CAR FROM HERE!!! I had one of the worst…read moredealership experiences I've ever dealt with, involving the following "managers" Paul Angel, Rob Buaynstein, Jason Buts, and Mussa Fowl. I live in Virginia and went through the full process of purchasing a vehicle from this Maryland dealership in good faith. Here's what happened: * I contacted the dealership about a specific vehicle and was told multiple times they expected me to come purchase it. * I paid out of pocket to have a mechanic drive 40 minutes to inspect the vehicle before buying. * I repeatedly asked to place a deposit or hold on the car, but was told they "don't hold vehicles due to corporate policy." Despite that, they continued to tell me things like "see you tomorrow" and prepared me as if the deal was happening. On Friday morning: * They had me submit a credit application (which I was told would be a soft pull, but it turned into a hard inquiry). * They sent me a signed buyer's order with the VIN and price, which I submitted to my credit union. * My credit union approved the loan and issued a check payable directly to the dealership for the full amount. * I sent them proof of the check, and they told me to come pick up the car that same day. While I was literally on the way (3 hours out), after sending them the check confirmation: * They informed me someone else was coming to look at the vehicle. * Then told me whether the car sold was "above my pay grade." * Shortly after, they sold the vehicle to someone else. When I called to resolve the situation, I was given the runaround by multiple managers: * I was told the check "doesn't hold the car" * They claimed someone else "was already in the system" * And ultimately said they were no longer selling it to me The call ended abruptly with no resolution. Key issues: * Misleading communication throughout the entire process * Hard credit inquiry after being told it would be soft * Sending a signed buyer's order, then backing out after financing was secured * Accepting proof of payment and telling me to come in, then selling the car anyway * Complete lack of professionalism from management Bottom line: I spent money on a mechanic inspection, took a credit hit, secured financing, and drove hours based on their word--only to have the vehicle sold out from under me at the last minute. This dealership does not honor its commitments and does not operate in good faith. Proceed with extreme caution.

    Kensington Auto Sales

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    I discovered this please via USAA. I submitted a request for them to purchase my vehicle which was…read morea 2014 Jeep Cherokee. After a warm welcome the appraiser informed me that he was not interested in purchasing my vehicle. However, he provided me with such great insight on how I can get the most money for my car. I highly recommend purchasing a vehicle from them. They are very reputable and honest which explains their high rating. The shop mostly had Japanese cars. So if you're interested stop by. Great experience

    Had an excellent experience here and highly recommend. Was involuntarily thrust into the used car…read moremarket when a neighbor totaled my parked car late one night; saw that KAS received excellent online reviews and decided to check it out. It helps to know their approach upfront - no negotiation, no hassle or high pressure. Was interested in and test drove a 2010 Toyota Camry that was exactly as advertised and pictured on their Web site and was immaculately detailed. They had absolutely no issue with me taking it to my mechanic for a pre-purchase inspection, which it passed with flying colors. My dealings with KAS spanned a Friday and Monday, so I ended up dealing with both Rick and Henry. I received courteous, informed attention from both. Have had the car for almost a month and it has been great. This is a small-scale operation with a carefully selected inventory. If you are in the market for a used car in their sweet spot (probably $6-17K) I highly recommend you check them out. I usually buy my cars new and drive them for a long time, so I was a bit anxious about dealing with used car salesmen. KAS put my concerns to rest - I'd do business with them again anytime and have recommended them to friends.

    DARCARS Lexus of Silver Spring

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    Pros: Online sales management team is willing to negotiate a competitive OTD price and sales…read morepackage. Cons: Inexperienced online sales person cost them an online buyer. After multiple days of negotiating the OTD price, the new sales person sent the incorrect vehicle spec sheet and failed to immediately correct the mistake. Only after prompting by another teammate was the correct spec sheet sent. The new sales person also failed to consult with management during negotiations on OTD pricing and assumed the price could not be further lowered, even for a returning customer. By the time management got involved, it was too late.

    Everyone was great! Edison was professional, kind and knowledgeable (he did talk a bit much for me,…read morebut that could be a tactic they use, lol). Showed me only what I asked for, a little slow in showing me the numbers as requested but he finally got it and we got down to business. I also liked that he and the sales manager showed me the benefits of leasing vs buying and the extreme monthly price difference. I was looking at the Copper Crest Lexus RX350 and wanted to trade in my Audi Q5. They worked very hard to get me to my idea monthly payment but unfortunately it was out of my comfortability amount to pay. They kept in touch to really make the deal work and I appreciate that very much. Oh BTW, they did an amazing job renovating the store, because when I had my Lexus IS250 it was small and outdated. When I am ready to purchase, I will definitely go back!

    BMW of Silver Spring - I love the holiday decorations.

    BMW of Silver Spring

    (289 reviews)

    I brought my car in for her first service. I can't believe she will be a year old next week…read more Everybody has been so nice. Alex took my intake forms and he was a doll. He was so nice and welcoming. Thanks to Jaden who sold me a trunk mat for my car. He and Jaden helped put it in the car. Jaden was so kind to check and see why my front mat was sliding up. It was nice to see Joy my service person, she is lovely. And, I was able to run into my awesome sales person, Kyle. He is the best. This is a top notch dealer and the service department reigns supreme. Thank you all, for giving me faith in humanity and BMW. I love my car.

    BMW dealership in Silver Spring... whew. It's been a LONG minute, but I had to come back because…read morethese other shops have been out here playing in my FACE. One thing about this location? The location itself is top tier. Super convenient and easy to get to, especially compared to some of these random dealerships way out in the cut. But unfortunately, convenience can only carry a place so far. The service department has always moved at turtle speed. The wait times are honestly ridiculous. And of course, nothing here is cheap. BMW service prices are already painful, but I used to tolerate it because the quality at least matched the price tag. Lately though? The little details are disappearing, and that's what worries me. Basic things like topping off the windshield washer fluid, properly washing the car, or even doing a decent vacuum job are being skipped or half done. If corners are being cut on the obvious stuff I can see, it makes me question what's happening with the actual maintenance and repairs I can't see. At this point, I genuinely have PTSD dealing with BMW service departments. Every visit feels like stress, confusion, waiting, and wondering whether you're really getting what you paid for. SMH.

    Koons Mazda Silver Spring - car_dealers - Updated May 2026

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