I had a great experience here. My salesman was awesome and really nice. I live out of state and contacted them by phone to ensure I was getting exactly what I wanted and the deal was exactly as discussed. I showed up and the car was ready for me and everyone I dealt with was super nice. My salesman went over the car with me and all the features, made sure my bluetooth was set up and everything. They also made sure I let them know if I had any problems and I even got a follow up call a couple weeks later to make sure everything was going well with the car. They did made a mistake in my favor when we discussed my deal and when I got down there they explained what had happened, but they still kept to my original deal that favored me. I don't know how their service department is though since I live out of state and have never been there. read more

The sales staff deserves 5 stars - I had come in several times to test drive various vehicles and all of the salesmen were very professional and low-pressure. I ended up buying my new car from Rick Sanchez, who was absolutely wonderful. I had gone on dozens of test drives at other dealerships and most of the salesmen were condescending and/or creepy. Rick was great - no pressure during any of the test drives or once I made up my mind to buy the car. He was also very helpful after I bought the car when there were some issues with the tag transfer. The finance side of the house was mostly nice/mostly competent. I expected at least one thing to go wrong, so the DMV paperwork was that thing. They screwed up filing my tag transfer, so I had to get a second set of temporary tags while they then got new tags. It all ended up working out, and Rick was very responsive even though he wasn't responsible for the paperwork issues. Lastly, I'd recommend getting a CarMax appraisal before trading in a vehicle here (or anywhere). They initially low-balled at $1,000, but I had a CarMax appraisal for $3,000, which they did match. Pretty much every dealership I went to had an initial offer in the same price range, so I can't really fault this place for that. I was super dreading buying a new car; I did a ton of research and visited several dealerships. At the end of the day, I got a fair price here and the process was relatively painless. I would definitely buy my next vehicle from them. read more

Service department is unethical and all about money. Be careful! They mislead me about the diagnostic fee, they refused to roll the diagnostic fee charge into the cost of getting work done and they charged me $75 (nearly 18% of my total labor charge, which includes a $159 diagnostic fee) for a "supply fee"!!! This is all after giving me inflated repair prices for a TCM replacement. They are way overpriced when compared to their competitors!! Go to their competitors FAST! If I could do it over again, I would run from them before even contacting them. They clearly took advantage of my desperation and vulnerable situation.... read more

I would absolutely recommend Koons Silver Spring Ford/Lincoln! From the minute I walked in, they all took care of me and found exactly what I wanted. They kept me in the loop every step of the way which even included a video of the new car I purchased (which I LOVE). Thank you to Robert Rodriguez for finding the BEST Navigator and keeping me informed along the way! I wish I could send everyone over there! Thanks again! read more

This was my first time buying a car, it was Awesome. I've been to other dealers in previous days I always felt like they were not trying to give me the best incentive for my money. I felt I was getting bamboozled from other dealers. I recieve a referrel from a girlfriend who just recent brought her car from KOONS of Silver Spring. I like her car and I like she spoke so highly of her representative Brian. So I cancel another appointment at another dealership to meet with GM Brian Orlove at KOONS. Let me tell you, I couldnt have felt more comfortable and more valuable. He was straight up, honest and worked hard to get more car for my money. TThe staff listen to me. I got more than I thought my little money could buy. IT WAS NEW!!!! Customer Service was A+. From the receptionist, the salesman GUSTAVO he knew his product and I fell in love with the car . Also finance rep SAM answered all the questions from the forms I was sign. It was Awesome. THANK YOU KOONS MAZDA of SILVER SPRING. I LOVE MY CAR AND THE SERVICE ALICIA read more

I went to this dealer a few weeks ago because their website had a car listed on it that matched what I was looking for. I asked one of the salesmen to see the car. He went into the building and returned a few minutes later, telling me that he was trying to find out if the car was still in stock. He asked me what kind of car I was looking for, and suggested a few others on the lot. I was somewhat interested in one (although the price was several thousand dollars above what I had seen on comparable cars at other lots) and agreed to look at it. When I opened the door, I was stunned by the reek of cigarette smoke that met me. The interior had cigarette burns all over - I'm surprised the car did not ever catch on fire. I told him that I was not interested. He got a little pushy and tried to talk to me "about what it will take to send me home with the car". I told him that I was not interested in the ashtray car, but that I was still interested in the car I had seen online. He disappeared for a few minutes and came back to tell me that he was still trying to find out if the car had been sold. He tried to talk me into buying the ashtray some more. I asked about the online car. He disappeared again. This time, I saw him through the glass. He was talking to a guy at the candy machine, just having a conversation. This went on for a few minutes, and then he reappeared with a guy in a silk suit. Really. He introduced the man as his manager. This guy starts in like I have agreed to buy the ashtray. "Let's just get the papers together" I said that I was not interested, and asked again about the car I had seen online. "That car was sold, but if we can please just fill out this paperwork." I turned to leave, and silk suit gets angry, and accuses me of lying. High pressure sales FAIL. Later, I looked at the CARFAX report and the ashtray car was previously a rental. Figures, read more

In terms of when I purchased my 17 highlander from them 3 months ago, that process was pretty smooth and I was satisfied with it. On Wednesday my check engine and check awd lights pop up so I take it in to service on Friday and get told because they aren't Toyota and most likely it's a powertrain issue the guy recommended i take it to a Toyota dealer. I have a warranty with you though...I purchased the car from you...shouldnt that be their responsibility to take it in themselves if they can not handle it themselves. Secondly why did I schedule an appointment and make that the exact reason I was coming in only to be told when I got there to take it somewhere else. I just wasted such a drive getting there. Was not happy at all. read more

I brought my vehicle in with an exact mileage of 200,868 then when I left the dealership with the vehicle some 4 days later, it has a mileage reading of 200,921? That's some 54 miles driven on this vehicle by the service department! I called the service advisor there about it the other day but I have not heard back. I called even today asking for the service advisor but the phone operator sent the call instead to service dept.? koons ford & mazda customers: please check their mileage when you leave the dealership! read more

Buying a car is exciting but at the same time, there's always that fear of getting swindled into overpaying. Went to a few different dealerships looking at the cx-5 and most of them were pushy and what you would expect in a car salesman. It seemed as though they were looking out for their own interest. However, at Koons mazda, our salesman, Dan Kim was more interested in providing the best deal for us. He was courteous, understanding, and definitely made every effort to ensure we were satisfied as customers. We gave him a number where we felt comfortable paying for the car, and he was able to work his magic and give the car for basically what we asked. We were on the road with our new car within a short amount of time. No hassle. Definitely recommend going to Dan Kim if you are looking to purchase a new car. read more

Had a great experience at Koons Mazda. Wanted to test drive the Ford Explorer and the Mazda CX-9 and was able to work with Danaj Edmond at Ford for both. She was helpful without being high pressure and I feel like she really listened to what I wanted and asked questions that enabled her to help me her find the best choice for me. The whole staff at Koons Mazda and Koons Ford were friendly, helpful, and both dealerships are clean, welcoming, and make you feel like a VIP. The General Manager, Alex Perdikis made a point to say hello and made me feel like a valued customer. My husband bought a Ford there a few years ago and they remembered us and my son, too. Highly recommend. I ended up leasing a Mazda CX-9 and I love it! read more

For a first-time buyer this was the worst experience. I have been working with this dealership for about three to four days now and receive nothing in the end not even a call back or a update. No need to throw names I just think it's rude and unprofessional. All I got out of this Experience was the run around. read more

To follow up on my previous review about Koon's of Silver Spring...The parts we needed finally arrived and the dealership send someone out to pick up the truck on Friday morning. The truck was supposed to be worked on over the weekend and returned Sunday night - this is a work vehicle; a means of livelihood! We called multiple times to check up and see how things were going. The Manger, Pat was on vacation so we received zero feedback and assistance from the rest of the staff. Sunday evening came around and we still hadn't heard about when they were returning it. Turns out the truck wasn't even on the maintenance schedule - it sat there for 5 days!! The parts were finally replaced and we received the truck back the following Thursday. Even after all that time, we still had to fix a door light ourselves even though it was agreed upon at the time of the deal Koon's would attend to it. I'm so thankful we are DONE dealing with Koon's! They may offer you a good deal compared to other dealerships but be forewarned that the attention and work they promise afterwards will most likely go unfulfilled. Extremely Frustrating!! read more

I had a very positive buying experience at Koon's Mazda. First, they gave me the absolute best deal for the car I wanted (I price checked around the entire DMV), Second, we conducted our negotiations by phone which enabled me to feel confident about my first point. Third, when I came in to buy the car, there was no nonsense. They didn't bait and switch me, they didn't find unexpected expenses. The entire thing was exactly as anticipated. I do wish they'd told me more about the extended warranty options beforehand so I could have thought them through but there was no pressure and no stress. The process did take a while once we finished the sale because the car wasn't ready to leave the lot - but those are much smaller hassles than anything else. I would definitely recommend this dealership to anyone considering a Mazda. read more

If you are young and don't want to be taken advantage of, do not go here. As a first car buyer, I went here to scope out the Mazda6 and see what kind of treatment/offer I would get on a lease. I knew I was being taken advantage of when I was told repeatedly my credit would have to be looked at if I wanted to lower the down payment. Low and behold, I left and went to a different Mazda in Rockville where the word credit was not mentioned once and I got the low downpayment that I wanted along with the reasonable price I wanted to pay per month. I also got repeated text messages from them the next day which I think is extremely unprofessional and I understand that in the car business their sales are very important and they will go to extremes to reach that, but I think an email would be much more professional than text messages. read more

My salesman was pleasant. The FUN began when I sat down to finalize the purchase of the vehicle. The add-on to the price included an over charge of close to $500 in miscalculated taxes and fees which was corrected after I pointed it out (did my research on DC's DMV site before going). The receipt for the vehicle (the Purchase Order) listed all taxes,fees and services Koons provided which included obtaining tags,title and registration and a $200 "paper" processing fee. Koons did not provide the tag,registration or title service instead issued a refund---minus the $200 paper processing fee. Per the Finance Director, the receipt for the vehicle was given to me on "paper" therefore the $200 charge is nonrefundable and the fact they did not provide the service is inconsequential...unbelieveable! Poor customer service. read more

After contacting management I was informed that the mechanic who was scheduled to do the work on my car called out sick and our service agent Gabriel was never notified. To rectify this the service department has informed me that they will be refunding me the whole amount for the work that was done. A much better response for sure. Still on the fence about returning for future service. read more

Writing on behalf of a friend who raved about the positive service at this location. Vehicle was prepared and ready as promised. Location provided a loaner on short notice and the service was personalized. Kudos to Felix in particular for his attentiveness and service. Felix managed to remember me from a prior service call involving a nail to a tire and dead key fob. So definitely attentive. Positive service all around. read more

I have mixed feelings about my experiences. This was my first purchase at a mainstream dealership. With that being said, I found out about this place purely by chance. I was looking for a specific car, a Honda Civic and searched online for every vehicle that fit my requirements. I received a call that evening, it was after 9 p.m. from Russell stating that the car I was looking for was available at this dealership. I needed a vehicle A.S.A.P because my car died and I had to get back and forth to work. Therefore I told him I would be in some time the next day to take a look at it. The next day another salesman called to verify that I would be there to look at it. I received two more calls that day to verify that I would be in. I can honestly say that my direct sales people Kata and Steve were really nice, personable and professional. I was elated that I found a vehicle so fast and it was exactly what I wanted. I was told to look over the car and if there was anything wrong that they would fix it before I took the vehicle home. I listed a few things, was given a loaner car and sent on my way. The next day I got a call that my car was ready to be pick up. I hadn't even had my car for 7 days when I realized that there were some issues with my car. 1) my maintenance light came on stating that I needed an oil change 2)one of the repairs that I listed to be fixed was still not taken care of and 3)the visor on the driver"s side was cracked and wouldn't stay up. I immediately called my salesperson Kata and he told me that he had to speak to his manager Russell. Russell stated that I could bring the car in, the maintenance light probably wasn't reset and that the visor was a cosmetic issue. I had a huge problem with this for several reasons. 1) I live in Baltimore County and Silver Spring is a 45 min ride out of the way 2)the visor was cracked but I didn't discover that until using it. I felt that it was known when the dealer inspected the car but was dishonestly hidden and not disclosed to the potential buyer (me) and 3) it was way too soon to have issues with my car. When I came to the dealership Steve was awesome at listening to my concerns and making his manager available to assist me. However I feel that the manager Russell gave me a hard time. He tried to convince me that an oil change had been done prior to purchasing my car...which I found out today that was a lie. He also told me that he thought the mechanic took care of my initial repair concerns, yet no one bothered to check before sending me home with the vehicle. After several heated and frustrated conversations he agreed to replace my visor, take care of the other concerns and fill my car with gas for my inconvenience. I went in today to have my car serviced. I asked for a loaner car so that I could go to work. I was told that there wasn't one available but that someone would look at my car and I should be done with enough time to get to work. My appointment was at 8:30 a.m. and I waited there until 10:45 a.m. At that time I was told that they needed more time to figure out what the issue was and I was given a rental car from Enterprise..... Again Steve and Kata are awesome but the dealership... I will never deal with them again. Maybe buying a new car would have given me a different experience but I am truly disappointed. read more

I really enjoyed this place till they gave us a price we didn't like and they said there was nothing they could do. We respected that and understood and decided to walk. The car salesman really was whiny and begging for is to get the car. Talking about his family and kids. When we said we wanted to think about it he said when will you come back. We said we will think about that and he said he's heard that a billion of times and rolled his eyes. We leave & as my boyfriend and I are driving home he calls us about 10 times. We finally answering and he's crying and whining on the phone it was pathetic. We hang up and an hour later he's calling. Then he says the GM can gives us a better deal. At that time we were just done. Between all the calls , && him never even asking the GM while we were there just a manger and the whining. We decided to not take the offer and go somewhere else. It just wasn't pleasant. But if you go I wish you luck ! The salesman was Patrick. read more

John Speake made this a very easy experience. He found me the car I wanted and I was out the door in no time. Love it! Finance manager Simon was great to work with also. Sales manager helped pull everything together. All in all an easy and painless (low pressure) experience made better by folks who know their product and customers wants. read more

This is the 10th car I've purchased from a Koons dealership and it's been by far the best experience yet! The sales and finance members I dealt with were first class from start to finish. In three years, I'll be back there looking for another vehicle. Koons Silver Spring is in a class by itself....job well done by Alex Perdikis and his team! read more

I called in because I've recently purchased a used Mazda. The service advisor who I spoke with was not only rude, but didn't even give me the correct information on my vehicle. I have a 2013 that is still in FACTORY warranty and he INSISTED that they would have to keep my vehicle and have a factory rep come out to inspect it. If you have quality trained technicians to diagnose an issue shouldn't they be able to determine whether or not something is covered under factory warranty?? I just don't understand why a rep would have to come out to look at something covered under 3/36 I am horribly disappointed and I will NEVER get my Mazda serviced at this dealership read more

I want to say that I absolutely love my new car and would recommend going with Mazda. That being said, I wouldn't ever go to this dealership again. We pushed ahead with our purchase despite the mounting evidence that they were messing things up. That was a mistake. Everyone at the dealership was extremely nice, but not always very knowledgeable or responsive. They wouldn't call back when they said they would and messed something up at every stage of the purchasing process. They accidentally sold our first car, then gave us a lender for 3 weeks until our new one came in (but never told us it would be nearly a month), gave us free all-weather mats to make up for the mix up (but then didn't bother to tell us they were on back order indefinitely), forgot that we were switching out our license plates and gave us new ones (this necessitated ANOTHER trip to the dealership to exchange our plates), and never told us that our payment wouldn't go back to the original price if we cancelled our service plan. We got rid of the service plan as a way to express our dissatisfaction with our experience there, but the joke ended up being on us because our payment never went down afterwards. I spoke to the dealership and they basically told us, "sorry, but tough sht, there's nothing we can do." The only thing I can now do is never go back to this dealership, and let others know this is not a great place to do business. read more

I was there to buy 2012 Acura MDX which i saw on line and called the place to make sure if it is available. I was there at 6.30 pm with my family (my wife and three kids) . I talk to Ms. Linda Williams (sales person) who kindly brought the vehicle out for Test ride. Once I was done Testing that vehicle and all my family like it and made our mind to buy, all our excitement was blown away as we start talking with Pre owned Manager Mr. David Song. Not sure if he had a bad day but he did't want to move from his desk and even greet his customers. I ask Ms. Lindia, if i can go talk with him since he was hesitating introducing himself and at last after 15 minutes of wait he was there to talk with use. Without shaking our hand or greeting us he start talking about the price. I ask him if something can be done with the price since i was trading in my 2005 MDX but the blankly answered "sorry that's the final price and went back to his desk" . Myself and my wife were surprised that how rude he was with us. Upon asking KKB value of the vehicle Ms. Linda brought value of my trade in vehicle and the Vehicle we were going to buy. On the KKB value chart my SUV (MDX) options were not shown correctly and it was showing lower price. upon asking Ms. Linda, I find out that Mr. David printed those values and he is one who can answer. To make sure Ms. Linda waited of him to come to our desk but he never showed up so I had to move from Ms. Lindia desk to Mr. David cabin to ask whats going on and simply gave me a smile and said he will be there. Myself and my wife didn't like the way he was trying to negotiate with his rude behavior and just walk out from the dealer ship. I was recommended by my friend for this dealership but i will never recommend anyone to visit this dealership. Thanks read more

Terrible service. Do not answer phone calls. Lost paperwork for registration. Go to another dealership. It's not worth all the headaches. read more

I don't normally write reviews, but ... Quick, efficient, no hassle... I was impressed.They LISTENED! And I hate buying cars because it is soooooo long. Especially when you've dragged 2 kids with you ... Not this time. The sales person, Mike, didn't hassle, just gave information when we needed it, sat in the back seat with the kids for the 2 test drives. We didn;t plan on purchasing that day but Mike listened - he heard what we wanted as far as interest rate, price, and that I was adamant about not being there ALL day. From the time we walked onto the lot, to the time we drove the new car out, was about 2.5 - 3 hours - Excellent in my book. The Sales manager, Patrick, came over and walked us to the financing office where I was blown away- the guy there (sorry, cannot remember his name) was so squared away, he went through the gazillion papers and the push of extended service and warranty and EXPLAINED them, in no time - I was shocked! Tags, registration, papers, DONE in like 15-20 minutes. (Know that I purchased a vehicle from another dealer in the same auto park last year....that part of the transaction took about an hour and change or more - it was seriously painful, as was my other past car purchases). Once the car was detailed and ready (about 20-30 minutes) we drove away , good to go! So far, couldn't be happier! KUDOS to KOONS sales team! I didn't give 5 stars just because I can't bring myself to...but they did outstanding! read more

I would not trust Koons of Silver Spring. When I was car hunting I spoke with them (did not buy from them) and they were very unprofessional, lied about how expensive taxes/registration/tags are, and now won't stop emailing me. Avoid them. read more

Very shady experience from beginning to end. When I arrived a man met me at my door and without letting me even get out of my car he asked me if I wanted to test drive. He ushered me straight to the car I was looking at without sitting down to tell me any information about the car. He told me that I was test driving a Mazda CX-5 touring despite the fact that Tourings do not come in leather so it was clearly a Grand Touring (which he denied when I questioned him). He could not answer one question I had about the car and seemed annoyed that I was asking questions at all. There was no gas in the car so he had me drive to the gas station, which I thought was strange and unprofessional (not to mention the car was dirty and had bird crap all over it- way to take pride in their cars). I finally was allowed into their showroom where it became a stereotype of car salesmen with him pressuring me to sign (again without telling me ANYTHING about the car). I wouldn't sign and said I would sleep on it and call in the morning....by noon I had 4 missed calls from them all from different phone numbers clearly trying to trick me into picking up. Although their quoted price was good, everything about the experience told me not to trust them and I had a sneaking suspicion that hidden fees would suddenly arise. I decided to go with Rockville Mazda and received a phone call from the Koons Salesman aggressively asking me to explain myself and why I didn't choose to buy from him! He stated he knew how much I paid and knew I paid more to get from Rockville. I told him that the call was unprofessional and he continued to badger me to explain myself. Is the place freaking kidding me?!?! You didn't even know what car you were selling and you want me to explain why I didn't buy from you! BEWARE OF THIS PLACE! read more

Found a car online one evening on their website and sent them a message via their website with what I wanted to do. They called be back within an hour and some and told what I wanted was very possible. My sales person was Colin Pehanick and he maintained excellent communication with me via phone and Email. I made an appointment to go on and everything worked like clock work really. I went in and I wanted financing, I was trading in a car aswell. When I got there Colin started working on the process and he was Extremely helpful and friendly. Shoutout to Colin, thank you man! It took the finance department a few hours to work out the best deal for us BUT WELL WORTH IT. I gave them a number and they EXCEEDED my request with an even lower (better) number than I requested. SURPASSED my expectations (surprisingly!) As I've read many many nightmare reviews at OTHER dealerships I was very skeptical. VERY happy and IMPRESSED by the helpfulness and professionalism of this dealership. I signed Paperwork with Mike M. who was very polite and professional. Much thanks to the team over at Koons Mazda--Jaime the sales manager and the NEW finance director Don! Making the great I got possible! I HIGHLY recommend you guys go check this dealership out and the vehicles/deals they have to offer!! Anytime I'm in the market for car I'm checking what Koons Mazda has first. Ask for Colin Pehanick he was very respectable to us and my parents and very quick on his sales process! read more