I am livid about "Kool Rays." I went in for a Mystic Tan. I've had this tan done several times so I knew to exfoliate and not apply lotion before the process. Never have I streaked like I did at "Kool Rays." The girl working the desk (Lilith) suggested that I buy a mitt (the nerve of trying to make more $ off of me) or to go buy a Sally Hansen airbrush spray to correct the errors of their Mystic Tan booth. Why should I have to go and shell out more cash for their errors?! Does that make ANY sense?! I suppose on any typical day I wouldn't be this upset but seeing that I trusted them to provide me with great service before having to stand in front of a whole bunch of people for a wedding has gotten me steamed. After getting home, I called Lilith several times who very inconsiderately placed me on hold (and the line would disconnect, of course) only to tell me that I would need to speak with her manager. Great, let's do that. The manager is only there 1x/wk so I requested a name and number to reach this manager. "Sorry, I can't give you the name of our manager." What kind of shady operation is this?! Why can't the manager's name be released? That's the shadiest thing I've ever heard. The employee can't do anything about my situation, the manager is there once a week, what is a consumer supposed to do? I can't believe how ridiculous this place is. Don't go. Don't do it. I've already reported them to the BBB and will demand a refund for their shoddy job. read more

I've been a customer here for almost a year now and I love this place more& more every time I get another body wrap (if you have not yet had the chance to try the body wrap I highly recommend it) the staff are great and knowledgeable and friendly. Love this place read more

Super friendly, genuine staff! They are always looking to give you the best deal. Prices are reasonable. Best tanning salon I've been to in Glendale. read more

Experienced my 1st of a 5 deal infrared session package I purchased from Groupon. The place is very nice. I had a great experience. Nicole was very sweet, informative and attentive. Can't wait till my next appt. read more

Professional, knowledgeable and friendly staff. They took the time to explain in detail about the machines, differences between them, who they're suitable for and package deals, which are very decent for the top service you get. Also very clean! read more

Found this place on yelp after I searched body wraps. I booked a special they had for 6 body wraps and got a really good deal. Nella is great she always takes good care of me. Haven't done a tan here but I will soon! Thank you Kool Rays Sun Spa Tanning!! read more

Walked in my first time and was actually surprised of how professional this play looks for a tanning salon. I have to admit I use to never tan until a friend of mine recommended me to this place. So I go in i'm afraid of getting burned I have 0 clue of what lotions to get, but thank god for their staff. Selina was the one who helped me overcome my fear of tanning so I signed up for a monthly plan, she helped narrow down my skin type to know which lotion I should be using and I feel comfortable now and not afraid of tanning. Nevertheless, I book all my appointments with Selina because of her positive energy & outgoing personality. I like this place because they have a variety of beds and a great selection of different tanning lotions. I recommend anyone to book their appointment with my tanning consultant, Selina. Cheers. read more

Katie is the best! She took her time on my tan and made sure I was comfortable the whole time. I highly recommend this Spa. I will be back!

That's my place every summer . I used to go there when I used to live in Glendale ; and still going even after I moved . Very clean , nice beds , helpful staff , nice products ... I highly recommend it. read more

Best tanning salon in the city. Great prices. Great service. highly recommended. I've been going tanning here for about a year after trying many other salons. I won't look for another one again. If you're looking for a great place to tan this is it! read more

The beds, the spray tans the people. Everything is five star about this salon! I highly recommend them!

Been going to this place for years now, absolutely love it here. The place is super clean, the cleaning lady is always cheery and happy and always cleaning lol. The equipment is new. The staff is great, very friendly and professional, especially Selina - she's a sweetheart, she really knows what customer service is all about. I would definitely recommend this place and their services to any one of my loved ones or friends. Thank you guys :) read more

I started going there to tan about one year ago.I am not as healthy as I would like to be and haven't been in as often as I normally would have been The place is spotless so very clean. The entire staff are nothing but professional and extremely friendly.I called yesterday and thought maybe I will try the spray tanning. Nalla answered the phone and said "Come on in I will be happy to help you". It was such short notice.When I got home she called me to let me know I had left my neckless there and she put it aside for me. The spray tan came out so great she "Nalla" even called me this morning to make sure all was well and to make sure I was happy with her service. I told her Yes very happy and of course picked up my neckless. . Tonight I will be celebrating my birthday, GOLDEN BRONZE. Thank you so much, Kristylyn read more

Had a great experience here. the staff is very nice, helpful, and knowledgeable when you have questions. Also the tanning beds are very up-to-date and most importantly this a very clean environment. Highly recommend this place. Definitely beats it's competitors. read more

I had the infrared body wrap. It was very relaxing and I sweated like crazy. Very professional staff. Very welcoming. I love this place. I will be back to purchase more body wraps. read more

Nella did a custom airbrush tan for me before an event and she did an amazing job! The color turned out perfectly and the tan itself was very even. I've had problems with airbrush tans fading splotchy in the past but I love the formula she used! It faded perfectly, exactly like a natural tan does. I will definitely be back for more airbrush tans and not only for events. The salon itself is also beautiful and very clean....highly recommend it to everyone. read more

Nice place! Very clean! Very friendly stuff who appreciates your business! I think it's a little bit pricey but still a good value. Have been there twice and probably will come again. Thank you read more

Lili is very nice and she explained everything to me she is very friendly and has great patient okay BUT sorry whoever the owner is... he/she needs to think about client's safety Not Only Money. You pay good amount of money for a bed then they dont offer a goggle. You have to buy it. Seriously who does that. The owner ONLY thinks about getting money from clients not their safety. Will never recommend this place to anyone. read more

I LOVE THIS TANNING SALON! So clean and has such a nice spa like atmosphere. The prices are good and their beds are amazing!!! All the workers here are extremely welcoming and helpful :) read more

After my coworker told me she has tried everything under the sun except the infared body wrap we were like why not try it. So we bought a deal on living social and it couldn't have been a better deal. We both LOVED it and are definitely going back. The girl that worked there was extremely nice and checked on us every 15 min to make sure we were ok. The best part is that they have Netflix so you don't even realize you are sweating your tushy off for 50 min. Can't wait to go back and sweat the toxins out again!!!! read more

I got a great deal on groupon for body wraps, and i was skeptical about going to kool rays, but i thought its closer to my home in eagle rock, so i might as well give it a try. I had been previously to another body wrap place in studio city and it was okay, but in comparison kool rays takes the cake, this place is super nice, clean. You get your own private room, tv, and the girl checks on you all the time, this place is A+. read more

I should disclose I am no rookie to the bodywrap experience. I have done several treatments in several different locations. Although, doing just 1 treatment may help with water retention, it really will not make much of a difference in weight, joint/muscle relief, or cellulite reduction. They really do work best when multiple wraps are done consecutively. With this in mind, I purchased the 5 for $85 at Sun Spa. Like most locations they have a very strict cancellation policy so I took the time to reorganize the work schedule, coordinate the sport schedules for my children and checked it against their available appointments before i purchased. It was not an easy task to squeeze in 1 hour appointments for 5 entire days for myself, but since it was my birthday month I decided it was worth the sacrifice of time away from my family. Wrap #1 - Sun Spa called to cancel my appointment LESS THAN ONE HOUR before appt. The "wrap" was broken and there was nothing they can do. Now, if tables were turned & there was an emergency an hour before on my end, they would have charged me. There was not much consideration for the waste of my time since I had moved around my schedule to ensure I would have no problems making it on time, not to mention, I had already planned out and scheduled all wraps so they would occur consecutively for maximum results. Wrap #2 - went well, but didn't sweat as much as I would have liked. I do attribute this to my own body's reaction and not necessarily the treatment/equipment. Wrap #3 - I was excited to be getting the new equipment as I hoped it would heat up faster and better but I was very wrong. There seemed to be heat on the right side but no heat on the left side or even on the portion under your lower back. It almost felt cold. I mentioned this to the girl and she said that she felt it hot outside just to give it more time. I complained every time she came in that it was not heating up but she insisted that it was at highest setting and was new equipment. I DID NOT EVEN BREAK A SWEAT!!! Did I mention I wear a plastic suit!! It's almost impossible not to sweat in sunny California in a plastic suit wrapped in a thick "sleeping bag" like cover with a blanket on top. Wrap #4 - It was same girl as day before & said she spoke to her manager & figured out that this wrap has sections and the temperature has to be set for each section. She assured me she NOW knew how to work the equipment and it would be fine. Again the heat was not being felt everywhere. I had pushed myself against the right side, where there was heat just to try and sweat. I explained over and over that it was not heating everywhere and she said that she was sure she set it right and to give it longer. I began to just sweat when the timer went off and session was over. I asked if she could just add 10 minutes since it was not heating (for 2 days now) and I was just starting to feel enough heat to sweat. She said she was not allowed to do that. Wrap #5 - this time she placed me in the room with the old wrap and today it worked fantastic! I walked out drenched. I was physically able to wring out my socks when I was done and continued to sweat long after I was dressed on driving home! Wrap #1 - (which they cancelled & rescheduled) This wrap was 3 days later. This was the 1st available appt that I was able to make. This time it was a different girl working. I requested the older equipment since I had had trouble with the new one each time. She said she had just put someone else in the other room but assured me that she knew how to work the equipment and confirmed the settings were trickier on this new wrap. I told her I had a bad experience twice already and really would prefer to come back when the other room was available but she continued to assure me it would work as intended. IT DID NOT! Again the left side was not heating at all. She did actually take the time to stick her hand inside and feel for herself, which she was able to confirm. She said she was going to call her manager but meanwhile my time in this cold wrap is passing. She was never able to get a hold of anyone before my time was up. I did not sweat at all! She was at least more attentive in trying to resolve the issue but its been several days and I have not heard one word from anyone! This was a complete waste of money!!! Not only did they cancel my first appointment with no consideration, they put me in non-working wraps 3 out of the 5 times. They made no effort to make up any of their wrong doings - not even when all I asked for was 10 minutes longer. This is a tanning spa, and that might be what they specialize in because they sure dont have the proper equipment or knowledge of wraps. As an example, they told me that maybe I wasn't sweating because I had on a plastic suit! The plastic suit is designed to increase the sweating! That is wrap 101! read more

I'm upset - I really like this place and was a long time member. Unfortunately I had a terrible case of identity theft after my purse had been stolen and the thief had taken out accounts in my name, drained my savings, use my credit cards and was also using my identification. It was a really ugly situation and my bank advised that everything be turned off and changed, which is pretty normal. I had an ongoing membership with this place and I had put it on a temporary hold because I was working out of town. When you put your account on hold they still charge you 3.95 a month which I continued to pay. When my account got shutdown by the bank because of the identity theft my bank sent letters to all of the regular merchants to automatically debit my account. With all the things that were going on with this horrible problem at all of the things I had to address and businesses I had to call - not to mention filing police reports etc. - I had forgotten to call Kool Rays to get them there $3.95 during the month it happened because I wasn't even using the membership number one, I had so many huge and pressing issues with the identity theft that the tanning place I wasn't currently going to was not in the forefront of my mind number two. Long story short, the next month I come back and I want to use my account. They informed me that I have not paid my 3.95 from the month before. I explained the situation, apologized and show them that I had paid that amount by automatic debit for the three months prior to last. This wasn't something I was trying to scam them on or get out of. The girl behind the counter acted really weird and told me she would not be able to reinstate my account. She wouldn't give me a reason why she just told me that I had to call the manager the next day. I took down his number and I also left my number for him. I never heard back from him. I called again the next day, he wasn't there and no one had called me back after leaving my number again. I ended up calling a total of four times trying to get a hold of this guy Who - from what I can guess did not see it as a priority to call me back even though I have been a loyal customer for over a year. Upon my fourth phone call the girl who answered the phone explained to me that her manager instructed her not to let me have an account there anymore because I had Close my credit card due to fraudulent charges. I explained to her that my card was being closed due to identity theft and fraudulent charges as a whole. Not that I had sent a claim stating that they are business was fraudulently charging me. I spent another two weeks trying to rectify the situation and explain what had happened to no avail. No one called me back, no one made it a priority, no one seem to care. It's a little shocking that a company you've been loyal to for over a year would suddenly turn around and Sean you because you had a patch of bad luck and someone had stolen your identity. Someone stole from me. This was not something I had done. I am being punished for what the thief did to me. In the end I just realized that this company was showing their true colors - they don't care about their customers individually and they definitely don't care about giving good customer service or someone would have called me back to explain and not made me call multiple times just to get an answer. I think it's terrible that they would do this to a customer - I'm not even sure if it's legal but whatever. I guess I don't want to give my hard-earned money to a company who doesn't hold up their end of the bargain. Why was I even paying you any kind of $3.95 fee at all when you were just going to shut down my account? I held up my end of the bargain - I paid you money for nothing, even if it was a small amount - and you couldn't even call me back. Terrible terrible customer service. read more

I love this place so much!!!! Thank god I found this place. Just moved here from San Diego and this place saved me. It is so clean and the girls here are so professional and sweet. They helped me get my color back after taking a few months off while I was in the process of moving. Really happy with the results and now have my go to tanning spot locked down. read more

Love this place! Super friendly staff, always really helpful if you have any questions. The beds are some of the best I've ever tanned in and it's always really clean. read more

Love this place! Very good quality beds! Amazing customer service! I always leave sun kissed happy

Evvverytime I walk in, I'm greeted with an enthusiastic smile from the girls that work here. The beds are always clean and the rooms are, surprisingly, a lot more inviting than other salons I've been to. Very spacious. Love it! For sure my permanent spot ;) read more

Love this place! I normally do bed tanning but decided to go for a spray tan and they made me feel super comfortable! I was afraid it wasn't going to be what I wanted but they explained it throughly beforehand and loved how it came out! Employees are always welcoming to the customers whenever i'm there. read more

The salon is clean, they have a good amount of beds available, open late, parking is free and easy, everyone here is friendly, helpful & informative read more

Very clean and friendly staff. They have great selection of lotions at a not to bad price. Usually can get in and out easily.

I have been tanning for a long time I recently stopped the last three years and was looking for a new tanning salon came across kool rays and saw that they don't only offer tanning but they also offer infrared treatment. I was very happy and pleased walking into this place getting a little tour from the girl working it's beautiful and clean I was really happy she showed me around and told me about the infrared treatment and how it could help me and I'm so excited to go back and try it thank you so much for all your help so happy I found you guys. read more

Me having dark skin I never considered going tanning but I really needed to even out my color due to a bad sun tan and so my cousin recommended this place and I couldn't be happier with my experience. Clean, Affordable, Very Safe and extremely nice staffing (especially Lilit)! What more can you want? ;) read more

I usually go to their location in Northridge and Sherman Oaks, but I was in the area and wanted to get a tan and thought, why not? This location was just as I expected! Everything is as great as their other salons. The girls there were so sweet and when I told them I usually go their other locations, they gave me a tour of the salon and made me feel right at home. Highly recommend this tanning salon to anyone who's in the Glendale area read more

Epic!!!! I love this place. Very professional!!! The staff is always in a great mood very informative. Knowledgeable about all the products. The rooms are very clean. Just a great place to tan !!! read more

They have modern beds. Good package pricing. I live in Glendale and work in encino so it's nice to be able to go to Sherman oaks or Glendale location. Always clean and the staff is helpful and friendly. Wish they had another red light therapy bed at the Glendale location but other than that, great place to tan, red light bed and red light sauna too (Sherman oaks). read more

I've been coming here for more than ten years! The place is always clean, they have the best tanning beds and great prices! I love it

Ive been a customer for over 2 yrs and every time, the salon is very clean and the service from staff us great. Thank you Nina for always having a smile and go out if your way to assist me, as well as others. read more

Best tanning salon in Glendale! Easy parking. Friendly knowledgable staff. I enjoy their matrix bed and the versa to get my golden bronze glow. I also do their body wraps weekly for detox. read more

I love this place. I will only come here to tan, the girls that work here are so friendly, helpful and organized. Its clean, calm and just perfect. I recommend it for anyone looking to gain some color! read more

I have been coming here for almost a year now. Not for tanning, mind you, but for the Red Light Therapy. The place is always clean. The staff is polite. The prices are reasonable. My only criticism is the bathroom had been out of service at one point during the year for about a week. We're it not for that I would give a solid 5 stars. read more