Cancel

    Open app

    Search

    Kokomo Grills - Central Phoenix

    2.6 (110 reviews)
    Ultra High-EndGrilling Equipment
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

    Kokomo Grills - Central Phoenix Photos

    You might also consider

    More like Kokomo Grills - Central Phoenix

    Recommended Reviews - Kokomo Grills - Central Phoenix

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Smoker stand with trash cans and white tile

    2 stars. The first star is for the initial conversation, where Ubaldo told us they would take care of us. The second star is for going to Kokomo and getting everything signed with down-payment (half of total) to proceed the project. At that point, I can easily start taking off stars, but left them, out of mercy. We were told our project would be finished in 2 months. That would be this week. We were told that they were not busy and that the 2 months was so that they could have extra time if needed. No problem, we can wait 2 months, perfectly in time for Easter weekend, family, friends, pool and our brand new bbq kitchen. Well that is not going to happen. We were told that it can still be another 2 weeks, and the only reason we know this is because we have calling them to try and get updates. We were told that we would get updates, pictures, but instead we got none of that. Actually, I am wrong. We did get a call 3 weeks before the project t was supposed to be completed, to tell us that the tile we picked and put a down payment for, was no longer available. Why they wouldn't have all this material set aside once the order is placed, is beyond me. No communication in 5 weeks, but than suddenly as I've been trying and trying to reach out to Ubaldo, or Jorge, i get a response from Jorge telling me he will look into an update for me. He returns my call and proceeds to tell me about the tile not being available. Already disappointed, we went ahead and picked out another tile, with the assumption that since he was calling about the tile, that they would be working on our kitchen, that had 3 weeks to be completed. I never got any pictures, reached out to Jorge again, who told me that the person he told to send them to me failed to do so. He said he would send me pictures and when he did, they had barely started working on it. At this point, I was already with the understanding that our kitchen was not being worked on in the time frame I were told it would take to complete in the time given. I reached out and have now spoken with Zach and David. Zach said that they are looking at another 10-15 days. That means our project won't be finished until May. I reached out to David yesterday, who now tells me that our project is currently on hold and he doesn't know why. This was yesterday, and apparently he still has no answer as to why our project is on hold. This is very disappointing. I initially told Ubaldo and Jorge (whom we met at the home and garden show) that my wife and I were very excited about having our kitchen made by Kokomo. Now when people ask me how are kitchen is, I tell them it isn't ready, and I have no idea when it will be ready. If we had to do over again, we would not have been utilizing Kokomo BBQ grill again. When you HIRE a company to do a service, and you have already paid half of it, the expectation is very simple. We expect our project to be finished in the time we were told it would be. We expect an exceptional job, because this is what we paid for. We expect good communication and transparency, since that is what we were told we would get. This is why we picked Kokomo, and not getting any of that is why I would not do so again.

    Zach down in the Mesa office was great. within 15 minutes he had a CAD drawing of what I had requested in terms of spacing and BBQ appliances. Over the course of the next week or so, he adjusted the drawing to include a few other storage cabinets etc. He was always very responsive and we were able to get the order in without difficulty. It has not been installed yet, which I'm definitely looking forward to! Karen L

    Aruba kitchen
    Paul P.

    About 2 years ago, we found out about Kokomo grills at a home expo show here in Las Vegas. Saw the Aruba and fell in love. It was the last day of the expo and they had a big sale going on. We talked to the really great salespeople and ended up putting a deposit down on the outdoor kitchen after customizing to fit our needs and requirements. We knew we needed to get our back yard done before getting this built and installed. Fast forward to January of 2019 and I called them up ready to put it in production. They were happy to help me and told me 6-8 weeks, which was perfect. They put it production with 1/2 down and 1/2 when it was finished. They finished it on time got the other half of payment and scheduled delivery. The delivery was spot on time in March. The delivery guys were amazing. The outdoor kitchen is fantastic and we couldn't be happier! If you're on the lookout for a great outdoor grill or kitchen, go with this company!

    Skewers
    David V.

    I've enjoyed my Kokomo grill I purchased my cart model at a home show and got a great deal on it! I really like my sear burner!

    Zach was great to work with & very excited to see our new grill in the backyard!! The Kokomo team was professional & saw them at Barrett Jackson.

    We saw Kokomo Grills at the Home and Garden Expo early 2023 and were very impressed with their quality and designs. We moved to a brand new home and was searching for something that would fit perfectly with the backyard design/pool. Casey Hook helped us to lock in a great deal at the expo and even supported Veterans with a discount! Luke helped us during the design portion and was helpful and knowledgeable on what we could modify with the design. Highly impressed with the speedy install too. Would definitely recommend them.

    Electrical whip left as instructed
    Sonya B C.

    I spent $15,000 on an outdoor kitchen which I had seen at a show. My entire experience with them has been very frustrating. Over a 6 month time period I called at least 4 times and got routed to a different person each time. No one seemed to be able to give me an answer. I called on Tuesday Nov 9th and had my electrician speak with the installer to find out exactly what he needed to do. Now this is the same question I have asked at least 3 times! He was told to leave a "whip" which he did. Now the installers are finally here to install the kitchen (the 11th) they said they do no electrical! All they do is plug in. Now why was I not told that the 3 previous times I asked??!! It's a simple question and they should have clear and concise information they provide customers as to what they need for electrical. That's a very big part of this kitchen. Without electrical you just have a big erector set! I am pretty unhappy about this. Now I have to pay my electrician to come back and fix this. Kokomo should pay for this since it was their bad information. I was always told they would connect the electrical! Their communication is horrible. I would avoid this company! There are tons of people who can build you a barbecue, faster and probably cheaper.

    After

    We found Kokomo Grills at the Home Show. They had a perfect product for our situation. We spent over $30,000 on what we thought was our dream back yard. It took over 7 months to receive our gazebo, but the wait was worth it....we thought. 5 months in, the whole thing came crashing down. They did not provide any drainage for the roof. No slant, no gutters, nothing. We mentioned this at delivery and they claimed it was fine, that's how they build them. Unfortunately we believed them. One heavy rain storm was all it took to take it down. All they had to do was put a support beam in the middle to say the least. When this happened all they could say was "go through your homeowners insurance". They did not offer to fix their faulty design. They are not licensed, bonded or insured. Save your money!!

    See all

    4 months ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Great sales staff. Aiden was very helpful. Very good looking products look well built.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Had an issue after the installation that the company would not stand behind. major disappointment. Won't buy another.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Zachary D.

    Zachary D.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Zachary D.

    Zachary D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 3

    5 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 1
    Photo of Linda A.
    375
    61
    16

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom R.
    0
    30
    8

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    7 years ago

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Rob S.
    71
    5
    0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Lynda S.
    19
    34
    11

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    Page 1 of 3

    Kokomo Grills - Central Phoenix Reviews in Other Languages

    Ask the Community - Kokomo Grills - Central Phoenix

    Review Highlights - Kokomo Grills - Central Phoenix

    Our installers ( David , Antonio and Rudy ) were great , hard working and got the job done ...

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    BBQ Island

    BBQ Island

    4.2(66 reviews)
    7.8 mi
    $$

    So I need to tell a little story, about a year ago I purchased a bunch of equipment from BBQ lsand…read morein Tempe AZ. One of the items purchased was my built in Louisiana Estate 860 BI, then a cooler, storage doors and other items.  The Bad, The Lousiana Estate 860 BI gave me problems from almost the beginning, from a fault temp probe, defective digital board to another replacement temp probe and countless fires from the grill I had issues constantly. I could not tell you how many meals were ruined. Next time I need a pellet smoker I will go straight to Greem Mt. Grills.  The Good. Everyone at BBQ Island and their 3 locations. They helped me all of the way with the issues and was able to help me get a replacement grill when the grill just would not work right. Steve Averett specifically was awesome and I could not ask for more. They have a customer for life not because of the products they sell but because of the employees they have and the service they provide. They didn't stop assisting me even though they had already sold me the items.   I just thought I would share in case anyone in the Phoenix AZ market needs a grill or grill accessories in the future.   Bob, at the Peoria store thanks for the heads up on the Grillgrates they worked great last night. Never had steaks with a seer like the picture shows below.

    Dave was great and made the process seamless. Got all my questions answered and felt confident in…read moremy decision I was only going to look and then was able to leave with the pizza oven with me. Thank you Dave!

    Photos
    BBQ Island
    BBQ Island
    BBQ Island

    See all

    Kokomo Grills - Central Phoenix - grillingequipment - Updated May 2026

    Loading...
    Loading...
    Loading...