We patronized, and would again, Countertop Rock (CR) in the metropolitan Phoenix area for several…read morereasons: 1. CR's communication is stellar from cradle to grave; 2. We appreciated the clarity of the scheduled work outlined when considering their services; 3. They indicated flexibility, within reason, regarding project creep should we want to modify or add to its scope (which we did); 4. No contracting job occurs flawlessly...CR has the resources to readily leverage labor and materials to fill any gaps and the inevitable. Our experience began when we initially called no less than 5-8 contractors looking for options on full kitchen/bathroom cabinet refacing, extending existing kitchen cabinets to the ceiling, replacing kitchen countertops and adding cabinets to the laundry room including a functional sink w/countertop. Several providers never answered their phone or called us back and the others that did required us to take measurements before they'd even come to our home. (Eventually, after pressing this issue, we were told this is industry standard, however, the likely motivations are these companies assume their time is going to be wasted and/or they prioritize full cabinet replacement over refacing) Joe Ricciardi, Countertop Rock, is the only service provider who actually answered the phone and immediately scheduled a visit to our home. He was on time (all appointments), clean-cut, has a professional demeanor and effortlessly creates a relaxed rapport, all while continuously developing a renovation strategy based on LISTENING to our ideas and then guiding us through our Q&A. He took measurements (which we would've gotten wrong left to our own devices after watching Joe); showed us examples of previous jobs; provided samples of color schemes, textures and styles; created a timetable and clearly discussed expectations (which only wavered slightly throughout the project because we added to the job) and lastly provided an estimate for the job that only increased slightly, because we added to the job. In short CR, Joe, is the only service provider who demonstrated a true hunger for our business and therefore he earned ours. As the work began, we decided to add on to the job by having three counters in different bathrooms replaced; Joe had us visit the 'yard' where lovely pieces of granite leftover from other jobs created gorgeous upgrades to our bathrooms at discounted prices making those rooms really pop. In summary, it took about a month to complete all the work outlined above; the job ran efficiently and as described. In hindsight, the lack/absence of communications and preconditions of the other service providers led us to Countertop Rock, and we're thankful it did as we can't imagine having gone with another provider. So we wholeheartedly recommend Countertop Rock as your cabinet and countertop specialists...its family owned and run; we always felt safe with their workers; everyone was obviously the best in their space; and CR conducted itself at all times as an experienced and quality solution to our home renovation and set us up for great success regarding our home's resale.

After Joe contacted me he sent his cabinet guy who fixed all my issues. He even cleaned the…read morecabinets!

I was told by Camelot they only hire the best. The first thing we were told was the honed finish…read morewill have shinny spot and the seam has glue coming up. They were at the house 6 times to fix it then a month later they took it back to the shop to fix the seam and clean up the shinny spots that look like someone with greasy fingers was touching it. I really was hoping this would of fixed the problem, but we really haven't heard from anyone regarding this problem. I'm hoping this will give them notice to get this job done. This is a Million Dollar Home. I'm about to have an open house to show people there work in person.

We have been VERY happy with Abbott Granite. Last year we worked with Rusty who put a counter in…read moreour master bath. I selected a remnant from their yard. This year we worked with Brandon to do the counters in our complete kitchen remodel. He took us to The Stone Collection (a beautiful place) to pick out our granite. Abbott did a phenomenal job - they cut and installed a long counter with a 90 degree turn to another counter that included a corner undermount sink hole - IN ONE PIECE! We love not having seams around the sink. They were recommended to me by one of my clients who is a general contractor. And we thought they were reasonably priced.

Blanca and crew were great. We had cobbled several random cabinets together to create an odd sized…read moreisland. We were unsure of what we wanted as an island top, so used an old farm table top I had built several years ago. Her company had a great selection of "remnants" (granite and quartz) to choose from and we found exactly what we wanted. The cost for the material was so reasonable, as were their fees to cut, mill and install it. It was all done in about a week. We are seriously looking at doing our countertops in the kitchen and two bathrooms. She and RB Granite have our votes!

They even texted to make sure I would be here for our appointment and then didn't show or call. I…read morere-called them and still no answer. I wasted a day with them!!

My husband and I hired Arizona Stone Gallery for two full bathroom remodels after getting quotes…read morefrom quite a few companies. We were impressed with the knowledge and helpfulness of the owner Danny, as well as his fair and transparent pricing. These remodels included all demolition and installation of new cabinets with quartz countertops, tiled shower/bath walls and bathroom floors, all new shower/bath components including shower door, lighting, and accessories. Everything went according to plan and on time. In short, we found Danny and his team (notably Jesus, who carried out most of the on-site work) to be honest, friendly, and responsive to our questions. We highly recommend Arizona Stone Gallery.

Danny and his crew were great. They explained everything every step of the way . let us know what…read moreto expect. We got a few different estimates and they were the best price. Thank you Danny and crew for a great job.

We highly recommend Markell Designs, LLC. Mark D'Ortenzio & Kelly Schmidt was professional in…read morecommunication, timeline adherence. The quartz installation was perfect. They installed and cleaned up afterward in one day. Also took the time to explain care instruction. The experience of going through Markell Designs, LLC for our countertops is nothing but amazing. Looking at the result each day in our home is a pleasure and we thank Mark & Kelly for their communication style and result in completing our project. They were helpful in the process of our slab selection by sending us to the right places that made quartz slabs available for viewing. Mark was skillful and careful in removing the old countertops with little or no damage to the walls or existing cabinets. Then working efficiently with his team to install the new Quartz countertop and were able to construct the sections without seams which we like so much. Cleanup was thorough and neat. Every detail is just beautiful. Frank & Vera K

We had a great experience working with Mark and Kelly on our bathroom countertops. From the…read morebeginning, they were easy to communicate with, listened to what we wanted, and helped us work through all the little details. They had some great ideas and were also very honest about what would and wouldn't work in our space. The whole process felt personal, and we never felt like we were just another customer. We're extremely happy with how everything turned out and would definitely recommend Markell Designs to anyone looking to remodel their kitchen or bathroom.

Misleading, Overpriced, and Deeply Unethical Experience I…read morespent $8,592 on three slabs of countertops from Diamond Granite, and it turned into one of the worst contracting experiences I've ever had. The slabs I received were poor quality, the color was completely off from what was advertised, and every concern I raised was dismissed instead of addressed. Danny was the one who pushed me hard to choose Carrara Breeze, insisting it was their most popular install. But the moment I made the initial payment, he disappeared. I later learned from Daniel, the owner, that Danny was in Hawaii on "another job." During installation Day, I raised concerns about my slabs having a brownish tint instead of the clean white Carrara Breeze shown on Arizona Tile's website. Daniel (who had now become my new point of contact) told me that "all Carrara Breeze slabs are different" and that I basically needed to accept what I got. The message was clear: my complaints didn't matter, and I should stop questioning the product. Then came the pricing shock. I later found out from a reliable source that their sale price for Carrara Breeze is around $650 per slab, yet I was charged $2,865 per slab. That's an extreme markup, and at no point was I given transparent pricing or honest guidance. As a woman navigating this process alone, I felt taken advantage of at every turn. The tone shifted the moment payment was made -- suddenly every question was met with defensiveness, blame, or references to "paperwork" instead of actual customer service. I left every interaction feeling unheard, dismissed, and pressured. If you are a single woman or someone without contracting experience, please be cautious. My experience made it clear that this company does not prioritize fairness, transparency, or ethical treatment. Once they have your money, you're on your own. I will forever regret choosing Diamond Granite for my countertop installation. I later learned about Ready Renovations & Remodeling LLC, who have an excellent reputation and handle everything with professionalism and integrity. I wish I had known about them sooner. Think twice before contacting Diamond Granite. I hope my experience helps someone else avoid the stress, financial loss, and frustration I went through. I will not emphasize this enough, PLEASE do your research before you hire these guys. They are absolutely scammers and will charge you 3x the amount. If you want Countertops, go to the source they buy from (Arizona Tile) and find you a reliable contractor who can do the installation for you!

STAY AWAY -- DO NOT USE THIS CONTRACTOR. Diamond Granite &…read moreRemodeling does not stand behind their work. We hired them to remodel our kitchen, including the installation of new marble countertops. Once the protective paper and plastic were removed, we immediately noticed a crack in one of the newly installed slabs. Over the next several days, the crack continued to grow. We contacted Daniel, who came to our home to inspect the issue. Instead of taking responsibility, he blamed us, claiming we must have stood on the countertop. My husband and I are both senior citizens, and my husband recently underwent a total knee replacement -- the accusation was not only incorrect but unreasonable. Daniel then stated that with this type of marble, "if you just look at it, it will crack," which is an unacceptable and unprofessional explanation. After reading other negative reviews, it's clear this pattern is common: if something goes wrong, the customer is blamed. We spent over $22,000 and now have not one, but two cracked countertops. Do not waste your money with this contractor. Choose a company that is honest, reputable, and stands behind its work. ADDITIONAL INFORMATION AFTER VENDORS COMMENT: Do you want a vendor who blames you for poor workmanship instead of taking responsibility and fixing the problem? If not, stay away from this company. The vendor had no idea the cracks even existed because neither he nor his salesperson returned to inspect the completed job. The cracks began small, and we monitored them as they continued to grow from top to bottom. Much of the fabrication was done on our driveway, with the installers repeatedly handling the marble, which likely contributed to the damage. The vendor now acknowledges the cracks but insists they were caused by "post‑installation stress or impact"--essentially suggesting that two senior citizens somehow stood on the countertops. Our credit card dispute is still pending, and no decision has been made. This company does not stand behind its work, which is why they are constantly responding defensively to negative reviews.

Great service from the initial planning meeting to the daily updates. Worked with our budget and…read moremet the estimated time for completion. We are in love with the results!

We had a fire ruin a large portion of our kitchen, not burned out but smoke and some water damage,…read moreand the countertop was cracked. Insurance was not particularly generous, so we kept our cabinets and doors, TJC built a new sink and dishwasher area, had a new marble countertop installed, and finished some very difficult staining with clear aged glaze. The sink, countertop, cabinet painting plus some smoke remediation were done within budget and in the time allocated. I was very happy with the work as I am detail-oriented. While some imperfections that originated from the home builder surfaced, the solution was to adapt and modify, not start over from scratch. I appreciate the engineering and project management that goes into a remodel like this, TJC is very experienced.

I had a great experience with Artistic Countertops! Thank you so much for all your help with my…read moreepoxy countertop. Your knowledge, professionalism, and willingness to help were truly appreciated. The entire experience was excellent, and I would highly recommend Artistic Countertops to anyone looking for knowledgeable professionals in the epoxy countertop industry who also want outstanding customer service!

My countertops were in pretty bad shape and I received quotes from a couple different companies and…read moream so glad I decided to go with Joe. Very professional, communicative throughout the whole process, and was probably the best priced quote. Joe made sure I was 100% satisfied with everything he had done. He went above and beyond. Behind happy with my countertops. Could not recommend more!!!