Kohl's is a chain department store that sells mostly clothing but also shoes, linens, home décor, children's toys, jewelry, furniture, cosmetics, and other products. Brand names include Food Network, KitchenAid, Nike, Levi's, Adidas, and many, many others. Prices are low to moderate. This particular Kohl's has two floors. The first floor contains mostly clothing and a Sephora, and the second floor contains mostly home goods. During my most recent visit, I was here primarily to return an Amazon product, but I also shopped around a bit. The employee at the Amazon return counter worked very slowly, so I had to wait in line for a long time. Afterward, I found a dog toy to purchase. The toy was on sale, and I could also use a coupon on it. I stood in line at the cash registers for many minutes. The cashier accurately rang up the purchase, and the toy cost only $9. Great deal! And my dog really enjoys playing with the toy. read more

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If you don't like cutting lunch meat don't work in the deli every time you want more than one item there's a lot of attitude and dirty looks but one employee order lady will help you read more

Took me some time to figure out the new layout. Everything is clean and well layer out, make sure you bring a coupon. All staff very friendly for a busy Saturday afternoon. read more

Great prices. I can generally find what I need, and I usually pay at a huge discount. I buy kitchenware and men's clothing. This is my location for Amazon returns, and that's a process that always goes smoothly, and I'm rewarded with a coupon for purchase in the store. I do notice a general disorder in men's clothing, but I'm happy regardless for the deep discounts. read more

Every time I have visited this store to shop or return Amazon items, I have had no issues. Additionally, the Sephora sales associate, Lena, was so patient and still delivered a top notch customer service experience even though she was the only one there during a busy period. read more

What Ali thought would be a 5 minute errand turned into a 95 minute waste of my life. Kohls associates do not have the ability to help customers with anything in store. I'm so frustrated and disappointed read more

I ordered about $150 worth of merchandise. Paid for the ups shipping. A few days later it changes to "ups surepost". Im enraged because I use a PO box & have banned the post office from delivering to my house. Due to USPS Sheer incompetence! So I go & refuse the package. Its a pair of Tennis shoes. So december rolls around & Im like where in the heck is my refund. I see the tracking history Tracking below. All that to save a whole $2 using f*ck!ng surepost. Just dont order anything from these buttclowns! 1Z596A4YYW54943451 Delivered Shipping History Saturday, December 7 12:00 AM In Transit to Next Facility, Arriving Late Friday, December 6 12:00 AM In Transit to Next Facility, Arriving Late Thursday, December 5 1:41 PM | COLUMBUS OH DISTRIBUTION CENTER Arrived at USPS Regional Facility 12:33 PM In Transit to Next Facility 11:45 AM | CINCINNATI OH DISTRIBUTION CENTER Departed USPS Regional Facility Wednesday, December 4 12:00 AM In Transit to Next Facility Tuesday, December 3 12:00 AM In Transit to Next Facility, Arriving Late Sunday, December 1 12:00 AM In Transit to Next Facility, Arriving Late Friday, November 29 12:00 AM In Transit to Next Facility, Arriving Late Thursday, November 28 12:00 AM In Transit to Next Facility, Arriving Late Wednesday, November 27 12:00 AM In Transit to Next Facility, Arriving Late Tuesday, November 26 7:31 PM | CINCINNATI OH DISTRIBUTION CENTER Arrived at USPS Regional Facility 12:00 AM In Transit to Next Facility Monday, November 25 9:08 PM | CINCINNATI, OH Arrived at USPS Facility Sunday, November 24 6:36 AM | CINCINNATI OH DISTRIBUTION CENTER Arrived at USPS Regional Facility 2:44 AM | DETROIT MI DISTRIBUTION CENTER Departed USPS Regional Facility Friday, November 22 8:30 PM | DETROIT MI DISTRIBUTION CENTER Arrived at USPS Regional Facility 7:39 PM | PONTIAC MI DISTRIBUTION CENTER Departed USPS Regional Facility 6:39 PM | PONTIAC MI DISTRIBUTION CENTER Arrived at USPS Regional Facility Tuesday, November 19 9:38 PM | WARRENDALE PA DISTRIBUTION CENTER Arrived at USPS Regional Destination Facility 1:43 PM | MCKEESPORT, PA Return to Sender Processed 1:41 PM | MCKEESPORT, PA Refused Friday, November 15 5:34 PM | PA Package delivered by local post office. 5:34 PM | MCKEESPORT, PA Delivered, PO Box 10:13 AM | MCKEESPORT, PA Held at Post Office, At Customer Request 6:10 AM | MCKEESPORT, PA Available for Pickup Thursday, November 14 12:25 PM | MCKEESPORT, PA Arrived at Post Office 11:39 AM | MCKEESPORT, PA USPS in possession of item 10:51 AM Package transferred to post office 3:44 AM | New Stanton, PA Processing at UPS Facility 3:44 AM | NEW STANTON, PA Departed Shipping Partner Facility, USPS Awaiting Item 2:34 AM | New Stanton, PA Arrived at Facility Wednesday, November 13 11:10 PM | Obetz, OH Departed from Facility 5:03 PM | Obetz, OH Arrived at Facility 4:32 PM | Columbus, OH Departed from Facility 7:53 PM Updated Delivery Date 2:49 PM | Columbus, OH Arrived at Facility Tuesday, November 12 3:40 PM Shipper created a label, UPS has not received the package yet. read more

I called the main customer service, this is not for the brick and mortar store location. I was unable to find a place to review for calling customer service support. Completely awful. Rude. I have never been spoken to like that. I had 100 kohls cash on the app and it disappeared. It was a fluke, it expired in 2 days. They told me I need to provide the email. I didn't have the email anymore. Supervisor told me "forget about the 100 dollars". I've been a customer since 2005 and have always had a great experience. Staff at brick and mortar stores have always been helpful and kind. However, the customer support is god awful. I called corporate and nothing happened. read more

Kohl's easy parking Lots a nice clothes reasonable prices Lots of brand names Nike Adidas clothes Nice shoe department Love the Vera line Friendly helpers But why must returns be upstairs on the complete other side of the store so you have to walk through the store and go up an escalator to return one item This makes me angry about my wasting time forcing me to walk through the store and go upstairs Not nice Kohl's not nice Target returns right at front Jcpenny right at front I'm so annoyed it's going to be awhile before I return to the store ps always check for coupons read more

I used to shop at Kohl's all the time. Not so much anymore. The store is vey unorganized. Clothing is all mixed up and too many racks of past season clothing that they can't get rid of. Even at 70 % off no one wants it. It's turned into a junk store. read more

is you guys hirring for casher for full time job. that's all i want to do a fulltime at kohl's nourth hills read more

I was very frustrated with my experience at the North Hills Kohl's location. It was impossible to find anything because the merchandise is so unorganized and cluttered. The racks are packed full of all kinds of different random clearance and out of season items. I could not find anything that was organized by size and style. I couldn't find any sales associates to assist either. Once I found a couple of items (which took a long time), I went to try them on and the fitting rooms were just as bad. There was merchandise everywhere and half the doors had broken locks. I ended up liking a few styles I tried but needed another size. I ended up leaving without making a purchase instead of taking the time to search through the disorganization to try to find the styles in another size. read more

I have a kohls credit card and pay it off every time I use it, I only use it because of the coupons and kohls cash. But I noticed every time I use my card it negatively effects my credit score before I even get the bill. This sucks and I will not be using my credit card anymore. read more

My mom and sister's birthdays are three days apart.. so we had a little family dinner a week or so ago. My grandma is a sweetie and also bought me some things. Unfortunately, I'm not a size 5 in jeans nor a small in sweaters like i was in middle school, but its the thought that counts.. so obviously, i had to return some stuff for store credit and go shopping! I started out with two pair of pants (black slacks for work) but didnt have luck and needed another size. Since this store is soooo gigantic, I couldn't find where I originally had gotten the pants. I asked a sales associate, Deb, if she could help me. She knew exactly where I could find both random pairs of pants and she was so helpful! I ended up trying on 5 other pairs and all fit nicely, but I found a few blouses that looked great on me so I went with those instead. 5 stars for a great selection, HUGE two-story store and helpful employees. The only downside is the only restroom is on the second floor as well as customer service. read more

This Kohl's is my favorite in the area. It's a lot more cleaner, organized and better staffed than the rest. It is also two floors, so it is a larger store. Also, it's pretty affordable too. I'd recommend coming here. It's a very nice store! read more

I love this Kohl's. Don't get me wrong - I love most Kohl's, and I kind of have a serious issue with the amount of Kohl's shopping I seem to do these days... But this one will always be my favorite. My mum and I started shopping here on Black Friday 2008, and we now start here for that shopping day each year. Yes, they are crazy crowded, as every place is, but they prepare for it with every single register being open, helpful staff members all over the place, and even the customer service and jewelry counters ring people out to keep the lines moving. We have met so many friendly people shopping at this location on Black Friday over the past few years, everyone armed with a 'we're all in this together' mentality instead of a frenzied battle at the sales racks. I think this starts with the great customer service from the employees, and filters into all of us who shop there. They have the best sales, and you can combine pretty much any amount of coupons you have. For example, we had 20% off coupons for Black Friday, plus much of the merchandise was already 40-60% off, and then for every $50 you spend, you got $15 Kohl's Cash to use the next week. The following week, I had another 20% off coupon, which I combined with the Kohl's cash and the 40% off weekend sale. I did some Christmas shopping for my family, and some Christmas shopping for myself, I have to admit. Nothing more satisfying than when the cashier circles your 'savings' at the end of your receipt and it's double what your actual cost was! Other perks: tons of coupons throughout the year if you have a Kohl's Charge, and they are amazing with returns. No questions asked, bring back the item that you weren't quite so in love with when you got it home, and they'll exchange it. They run great deals on everything from clothes and accessories to kitchen gear, home supplies like towels and bedding, and fantastic holiday decorations. Also, they've got a huge selection of Pittsburgh sports gear for prices cheaper than normal. I feel like the employees at this location in particular have an eye out for savings. On multiple occasions, they've given me tips to save even more (for example, which coupon to use at a particular time when multiple coupons are in circulation). Quality and selection of products are great, and the prices can't be beat. Oh, and I LOVE their shoe department. Just scored some incredible $80 boots for 30 bucks. Yes, Kohl's, thank you! read more

This was my first time in this location. It is much larger than the one in Gibsonia. It even has a second floor for all of the children's items. Other than that it was pretty much your average Kohls. I was pleased to see that this store was rather organized and the floor and aisles were clear enough to take a cart or stroller through them. On top of that, it was Labor Day weekend and the store was packed! The lines were atrocious. A woman at the jewelry counter noticed that we only had a few things and told us not to bother with the long lines and that she would check us out right there! I have to say, after seeing those lines, this was a perfect ending to my shopping experience! *Note for Kohls in general - they now have a rewards program for their credit card holders - for every $100 you spend you receive a $5 gift card. Most stores' rewards programs demand that you spend $250 or even $500 just to get a $10 gift card! Also it is worth it to get a credit card here. Even if you don't use it after the first time, they send you great coupons that non-credit card holders don't receive! read more

I have used their shop online pick-up in store feature 4 times so far this holiday season and I have been very impressed. I did not have to wait long in line at customer service and they were quick and very friendly to deal with. When the one time I too many heavy items to take to my car they brought the rest down to the front door for me saving me a trip back to the second floor. I will definitely will use this service more often! It rocks! read more

I went in today, was greeted by everyone.. Smiled at me and said hi! Salespeople will help you with anything,,or find someone who can.. I loved upper mgt was on the selling floor being friendly and checking on everyone. read more

This store is giant (2 levels) & it always looks like they only have 5 people working. When I was in there, there was an alarm going off, and it didn't stop for about 10-15 minutes. (Employees did not seem phased and a woman slowly walked to the back of the store to turn it off). I was shopping for a last minute event, otherwise I would have ran out of there just so I wouldn't have to hear it. The company itself has good shopping perks & always has pretty good sales. I just think they can improve on the atmosphere & customer experience. read more

I attended the Cargo event on Saturday September 16th by Sydni Megan Rudl and I must say, they did a fabulous job on my makeup! I love all of the products and the emerald city pallet matched my skin and my Saturday night goals perfectly! Application was flawless and prices were under budget!:) read more

I don't shop at Kohl's much, but had made a purchase of a blazer over the summer. I had also heard from family that they have the best deals on Keurig coffee makers. So cyber Monday came and I thought I was getting a great deal, getting a Vue 700 for $169. Low and behold the next day I found the exact same coffee maker from Keurig.com at $149.99. Naturally I felt a little upset that my cyber Monday deal was not a deal at all. So I asked about price matching, just for $20. To ease my mind and know that I could trust Kohl's to actually run promotions that were competitive or at least beat out the supplier. Unfortunately Kohl's only price matches against their competition like Sears and Wal-Mart I was told Now the service was not bad, the people were all nice, but this is definitely the last time I will be shopping at Kohl's. Why shop somewhere when previous experience shows that there are better prices elsewhere? I do have the option of taking my coffee maker back to Kohl's, then ordering it from Keurig.com, however this is worth a lot more trouble to me than $20. So, leaving my thoughts here about Kohl's policies satisfies me not getting a true cyber Monday deal. My Recommendation: Shop at Amazon.com, and do your homework before shopping at Kohl's if you do shop there. read more

Normally I love Kohl's but not so much today. I had a return and when I got up to the return desk, there were quite a few people in line with only one employee doing the returns. I waited in line for ten minutes, casually talking to other people waiting in line. The employee did not call for additional help which was annoying all of us who were waiting in line. There were six people in front of me and a few more behind me. A manager walked by and did not offer to help. I think she actually tried to avoid looking at the line! Finally, another employee came to help. At this point, my wait was almost 15 minutes! read more

The North Hills store is the worst!!! I went today at 2 pm with the full intention of purchasing a Canon ES Camera for $500.00 + . Upon arrival I headed to the second floor. Walked the entire perimeter of the store 3 times looking for a sales associate-there was no one. Another customer was trying to purchase a FitBit but also could find no one to help. Since these items are behind locked doors there was no way to access either of them. I went to the service desk hoping to find help-instead I found a line of 7 customers waiting and just one employee trying to help . Needless to say , she could not leave the service desk to help either of us nor was there anyone on the 2nd floor by her admission. I had already ordered the gift cards to pay for this through my Discover Card account so I now need to make a call to them to see if the transaction can be reversed. I have no intention of ever going in any Kohls again. In this era when the brick and mortar stores are in such competition with on line shopping, you would think that they would be doing all they can customer service wise to attract and keep customers but with service like this, why would anyone go back???? read more