On 11/19 I placed 2 orders online with Kohl's. According to Kohl's you will receive $15 Kohl's cash for every $50 spent plus an additional $5 incentive if you pick up instead of taking advantage of free shipping. I thought, cool, and ordered 5 pairs of Black Friday priced Nike & New Balance sneakers (2 in one order valued at $60 and 3 in the other valued at $106).
At the end of the 2nd order for $106, despite me adding in excess of the amount prompted by the (add this much more for an additional $15 Kohl's cash), I only received $15 not $30 Kohl's cash. When I contacted them to find out what the fudge, they told me I was THREE CENTS short of the minimum. I advised that their system told me I only needed to add X amount and that I added over the advised. Crickets.
Then I check my credit card account and find TWELVE pre-auths totaling more than $600 on my account from Kohls. That's right, for 2 orders totaling $166. In addition to being charged the $106 TWICE, I was charged the $60 TWICE and then charged TWICE for every time they shipped something out in groups of 1 or two. That means I was charged FOUR TIMES PER PAIR OF SHOES.
When I complain I get a lovely cut and paste response from "Joey V." that in effect explains to poor stupid little me what a preauth is, that I basically shouldn't care that they have put large, excessive and unauthorized holds on my card and that the excess will fall off in approximately 7 days...cause putting extremely large holds on someone's credit card is standard business practice for A CLOTHING STORE. I thank Joey V. for his "help".
I then have the pleasure of getting pretty much the verbatim reply from "Sharrell F." who describes herself as "Executive Correspondence Lead, Office of the President" and the "highest level of customer service" who again finds no fault with Kohl's processing system/business practices in charging a customer four times per item. She goes on to add that "The charges that are pending on your Master Card are temporary authorizations that were processed to ensure *that enough funds are available for the entire amount of the purchase you are attempting to make*." Because if you can't afford/don't want to pay 4 times the price of what you agreed to pay, you obviously have no business buying it in the first place? She goes on to add: "I apologize, as we are unable to contact your bank to have the funds released as we are not holding any funds." No, you dumb broad, Kohl's simply REQUESTED my credit card company hold the funds by running my card information through their systems REPEATEDLY.
However, I should rest assured that in about a week, everything will straighten up as the incorrect pre-auths will fall off and the correct amount will remain.
As if my Kohl's experience couldn't get any more positive, I never receive the $5 pick up incentive in the pick up email (as stated in their offer). At the store, I ask the associate about it to which she replies that I'm not the 1st customer to come in and take issue with Kohl's NOT honoring the incentive. However, the store says it's an online issue and has to be dealt with online.
Then, I get home and find one of the items they pre-authed me FOUR TIMES FOR is canceled due to being RECENTLY OUT OF STOCK.
Do yourself a favor and shop ANYWHERE but Kohls. read more