I LOVE UO! If I could redo my whole closet, it would be filled with UO clothing and accessories.
However, I haaate how over priced everything is: I mean, a little bralette with no support can be $39??? I don't understand it, but every once in awhile I treat myself to something that I really want.
Quality of all the clothing I've purchased from there has been great and I've even gotten some little jewelry storage from there that I absolutely love. In my personal opinion, a lot of their stuff while similar items sold in other stores (cardigans, tshirts, hats), the style is one of a kind.
My issue with this particular UO location was to do with one particular employee. I am by all means not trying to be a complainer, but I hate when people are just rude, fail to do their job, and complain about it in front of customers. It ruins my day--I know, my problem ;)
The cashier I had here today (short, dark haired, caramel colored skin, young woman with winged eye liner--I have nothing against winged eye liner I just wanted to be specific) was just a complete bother. I went up to pay for two items. When she rung it up, my husband questioned why it was so much and I said something about taxes and when he looked to her for help she said nothing. Now usually when this happens with a customer, the cashier will read back the prices of the items...but alas, she stood there and did nothing. In fact, what she did do is ask another employee (I assume was the manager) if she could take her ten soon. After which she was clearly irritated that he didn't answer her and that she was still behind the register helping me.
But her lack of customer service does not end there my friends!
Once I ran my card through and signed the electronic pad, I waited for her to hand me my receipt. She snapped saying, "Can you finish???" I looked at her with widened eyes and said calmly, "According to the screen there's nothing left for me to do". She back paddled and tried to make up for her snippy attitude.
My husband and I looked at the receipt to make sure everything was rung up correctly and realized that not all the bralettes were marked $18 so I had made a mistake in assuming that this particular one was $18. Don't get me wrong, I did make a mistake, but while my husband and I deliberated why the cost was so high before I paid, she could've spoke up about the prices of the items that were rung up.
Fortunately, a different employee was more than happy to exchange the expensive bralette for a cheaper one and put the difference back on my card. read more