Three stars is being generous. I wanted to buy some jeans and came to this Kohl's so I could try on a variety of jeans in a brick and mortar store. Jeans need in-person shopping for me rather online because I need to know the fit. I found a large section of jeans and the sizes were in a jumbled mess, with many of the size indicators on the hanger not matching the actual size of the jeans and forget about having the sizing be hung in smallest to largest order. After pouring through the racks I only found three size 3 pairs, which didn't give me much to choose from. When I entered the unattended fitting room, it was like entering a disaster area - each stall was littered with clothes. On the ground, on the hooks, on the seat - just chaos. The return rack was overflowing onto the ground. I found a pair of jeans that fit and went to go checkout and was surprised to find that the line leads you straight to a self checkout area of many stations, then much further back is a checkout with a single cashier standing there, looking away and avoiding eye contact. I rang up my jeans and when I left the alarm went off because apparently there was a security tag on my jeans. I brought it up to the woman behind the counter who motioned for me to a device where I could remove it myself. Shopping at this Kohl's was the most unjoyful experience imaginable; it was beyond depressing and I just can't fathom why Kohl's considers this business model to work. The store was like a ghost town with almost no shoppers anywhere, and it's no wonder. read more

Kohl's - Fitting room hell - Department Stores Near Me - LA QUINTA, California

What went well was JESUS!! I was looking for some very specific pillows in bedding and Jesus was unbelievably patient and 100% helpful...thank you thank you read more

Ramona assisting customers in self check out needs to be retrained in customer service! Putting someone in charge doesn't give you the right to act as if you're better than anyone!! It's simple, "Do your job". read more

Kohl's - Department Stores Near Me - LA QUINTA, California

I love returning my Amazon orders at Kohls. Every single time they will give you a 20%coupon on a Kohls purchase. I find myself shopping for things I don't need! This time I bought a father's day gift for my hubby using the coupon, score! I don't shop at Kohls usually but I will if I'm returning something. They are clean and service is OK. read more

Kohl's - Department Stores Near Me - LA QUINTA, California

Returns are quick for Amazon items and they always give you a discount ticket on that day for shopping and I always go shopping after I return my Amazon stuff so that's a win-win for me and the employees are very nice read more

Sephora workers were rude, the cashier was giving attitude and wouldn't answer my question. Wasn't polite at all.

I shop at Kohl's La Quinta often. The other day I was warmly greeted by Ramona and she was so helpful. Ramona was knowledgeable, kind and just extremely helpful. I have never had better customer service at Kohl's. Customer service isn't easy and when you get a good one like Ramona it makes your day great! read more

I was verbally attack by an employee named Brenda! I was in my car do to car warning light i recieved as i was trying to leave the store, I pulled over immediately and called my husband, while speaking with him Brenda started staring at me with head motions, I asked if there was a problem and she began to attack me with calling me names acting insane! she then took her phone out her purse and started taking pictures of my car. She then yelled i work here" I honestly thought she was just a prejudice angry customer! I blew my mind that Kohls would hire someone like her to work for them, i will not rerturn to this location again! read more

I really like the products from Kohl's, the offers that they have. Unfortunately there is an employee always has attitude. Acts like he's the owner of the store. Sadly he's just an assistant, employees that feel titled that he's above everyone. I had already called his intention to the manager of his actions and still treats customers terrible. The kind of example that he puts to his coworkers, give employees an idea how to treat customers terrible. Example what happened to me. So I got a few items to purchase gave my wife the credit card so she can go shopping while I was using the restroom. She's pregnant. Keep that in mind. She's checking out with the items that we were gonna go ahead and purchase. Employee ask of the credit card belong to her. She says no but she's an authorized buyer. Which she is just because of her looks employee, grabs the bags put them aside. He told her that she was lying. Does she need to provide a different form of payment. I understand employees asking for ID when using a credit card. But making her cry and embarrass her in front of coworkers and customers. That just made me furious. Finally came over ask what was the problem. Instead of him, apologizing for what he did just tossed bags after we purchased I've never been happy Company going out of business, but it's employees like this, who treat people awful to other people. read more

The people were friendly but I'm pretty disappointed to have come out in 110° heat on my birthday for something that comes up as available in your store to only find you do not have it. Grrrrr. Please update your website. Super inconvenient. read more

Horrible customer service. I went in on a Saturday evening, the cashier didn't know what she was doing. She insisted that she print out my "rewards". Long story short, her insistence resulted in delaying me half an hour. Between the cashier and the manager they could not figure out how to print my receipt. The manager was not considerate of my time. I told him I was in a hurry and needed my receipt. He still proceeded to take him time. No apologies, nothing. Worst experience! read more

With 6 Cashier counters you would think they would have more than 2 cashiers present. Self checkout is ridiculous.

Worst fucking customer service I received today!!! I went to pick up an online order & it said "your order is at customer service in the back with Amazon" I get to the back with this long ass line & there is a sign that says "customer service has been moved to the front" so I stepped out of line & asked one of the workers if I should go to the front or is it back here, she started speaking in Spanish & when I told her I didn't speak Spanish, she goes "go to front" & I go "okay fine" & she goes "yeah bye" right there, y'all are lucky I didn't go off on her. Anyways, I go to the front near the pick up orders & I ask another lady the same question & she goes "hold on" & walks away. Comes back & goes "I was helping someone else" and then scans my barcode & goes "it's in the back" like, the fuck is wrong with your workers today? I get it's the holidays, but figure it the fuck out & hire better. I walked out & going to just cancel the order. Fuck this kohls. read more

Wrote review gave 1*, posted but didn't show up. Here it is again regarding Webster NY store. While shopping is great checkout is abysmal. Was in 3X b4 Black Friday. Only 2 clerks, another showed up but waved people behind our long waiting line 2 help self serve. Again back to 2, 1 that was having issues w/her customer. While waiting we customers agreed this was unacceptable but had 2 use the counter 4 our returns. Waited 27 minutes. Change 2 1 location 4 purchases & 1 4 returns as well as hire more people. If not you're going 2 lose customers! read more

No matter when you go in never enough help!! Waited forever and only 2 people working at checkout! One was having a lot of trouble and why didn't manager show up to help!Tried to pay my bill and said it couldn't be processed because I bought it yesterday. I've bought and payed for items at same time!! Called Kohls in Palm Desert and they said it could be payed!! Worst run Kohls!! read more

I have been shopping Kohl's for years. I loved he named brands and it was fun finding great values there. I will never go back after going this week. All the name brands are gone and now only poor quailty clothing is there. If you are looking for jeans great but nothing else is worth buying. Go to Macys or The Outlets read more

Mostly good choices! Clean store, helpful employees, good coupons and discounts, good variety of products, close to my home, good credit cards, quality products, good sales, etc., read more

Horrible customer service! I order all my items online to pick up in the store. The last three times I have come to the La Quinta store to pick up, it has been an absolute nightmare! Today I had an order to pick up in the back, the kid scanned my bar code and told me to sit down while he processed some Amazon orders BEHIND me. I waited for him to scan five orders then saw there were six more waiting and about lost my mind. I asked him if I have to sit there all day waiting until there are no more Amazon orders before I can get my items. He finally stopped and went and got my stuff after I complained enough. He said that's the process there. I guess Amazon returns are more important than Kohls customers. It's Sunday and the store is packed and only one person working customer service! I felt so bad for the kid. He was doing a great job but single handedly and that's not fair and also shows that Kohls is a horrible employer. I am done with Kohls! Gabe, the manager should be fired! Because he is failing miserably at managing this store! I am only giving one star because it won't let me leave it blank. Kohls deserves no stars!! read more

I will keep this short. The only reason I will return to this Kohl's is to return an Amazon package.

Horrible store and customer service. Came in last night. Bought 4 pj bottoms and 4 tops. Got home. Wrapping them this morning and realized that two of them were marked wrong. The hanger had one size, the actual size was different. (Personnel work problem). Had thrown away the bag and receipt. My mistake. Came in this morning, to a disarray in the service area. When it was my turn, explained that I just need to exchange for the correct sizes. Not upset that I had to do extra work of the inconvenience of their poor work. I always use a debit card and I had the Kohls app ready to go. They scanned it last night so common sense would think they had a record. The gentleman behind the desk said he couldn't find them, using my card or the app (the lady trying to do a return next to me was having the same problem...discussion on computer not working great). I asked if he could keep them there and I'd go get the correct size to just do an exchange instead of a return...nope. He called the manager and after some back and forth I was told he couldn't do anything. At this point, I was upset and said they were losing a customer over approx. $20. The guy didn't care. I threw the pjs away as I was leaving. The manager was walking by, I told him the situation and he wasn't helpful. Said he was on his way back to talk to me. That was NEVER told to me. Goodbye Kohl's. Yep, I'm only one customer but keep this up and you will lose many customers and go out of business. $20. That's pretty stupid. read more

I absolutely love that they take Amazon returns... Just remember that you need to initiate the return before walking into the store. Several good things to note: Kohl's will give you a coupon to use attached to your Amazon product return receipt & it's good for a week, Amazon Credits your account quickly, you don't need to repackage the item nor do you need to print anything out (unless Amazon tells you to do so), the transaction is really quick & efficient if you have your return QR code open on your phone. It's a simple as handing them the item, them scanning your phone & handing you a receipt/coupon. Took me less than a minute once I got thru the holiday line.... The last time I returned sth, there was no line. read more

First time visiting this Kohl's ... Return of a Amazon purchase...The help wAs extremely friendly, helpful, went out of their way to a assist us with oUr return... really a rare experience these days... Then made two purchases and again the wonderful staff helped me with re-establish my credit card. I only wIsh I had names of these three extremely helpful employees... They are so deserving of recognition read more

I'm very upset at the jewelry department I went into the store to make a quick purchase for some earrings for my toddler and I noticed an employee helping another customer so I patiently waited for like 5-6 min and then I decided to ask that employee can someone please help me and she said yes all call someone for you.. which I waited again for around 7 min and no one ever showed up so I decided to leave the store very upset!! Maybe I should try a different location!!! read more

Today I found a big roach in the men's Clothing area the store is Infested the worker Squash the roach on is shoe read more

Kohl's - Roach in the men's clothing isles - Department Stores Near Me - LA QUINTA, California

Is this store going out of business? The jewelry cases were not only empty but being disassembled. The choices in the ladies plus clothing were slim and none. Got a weird feeling walking through the store. read more

I've been a Kohl's customer for about 20 years. I'm now 81 years old, disabled, and rely on a walker. Today, I had to return an item to the La Quinta store. Walking is always difficult for me but today I was also in considerable pain and dreading the long walk to and from the returns desk at the rear of the store. The store was not particularly busy and so I asked a young man (who appeared to be in a managerial capacity) if returns had to be made at the rear. He looked at my walker and masked face and said, "No, they can take you at the checkout" and pointed to the checkout line in the women's department. When I got to the checkout desk, a small, pale young man proceed to reprimand me very vocally saying that while he would process the return, "next time" I would have to return items at the rear of the store. I replied that a manager had given his approval. He repeated his admonition about "next time." I certainly did not appreciate being treated like a recalcitrant 2-year-old and subjected to such a humiliating, public scolding. It makes me wonder how the La Quinta store has earned even its unimpressive 2 1/2 star rating. read more

I don't support Kohl's falsely inflating its prices on black Friday to make it appear you're 0 getting a good deal. Things were priced similarly -- at "full" price last week, and were on "sale" for the same price today. Noticed this with a lot of the apparel. That aside, I would give this place three and a half stars, but I do not believe in misleading customers. read more

This is a great place to shop! Everyone is kind and always have gloves and masks on.. Big sale today so headed out.. I'll point out the specials deals.. read more

Do not get a Kohl's credit card. My bank got bought out by another bank. I was on automatic payments so I was less than 30 days late in paying my less than $300 bill. Kohl's reports you too the credit companies immediately and my credit score went from 780 to 660 just because of the small bill. I am ripping up my card and will never shop at Kohl's again! Go to Amazon! read more

I love shopping at Kohl's but not at this location. I would much rather make the drive to go to the Palm Desert location where they are a lot friendlier. Every time I come to this location the security guard follows me. I have 3 kids. I have a lot going on. I'm not stealing but he follows us around the store; like he is going to catch us take something. Good grief; this location makes me feel like I'm a criminal even though I am not. I don't recommend this kohl's. read more

I'll all honestly, I typically don't write reviews, but this store was kind of mismanaged. I spent a long time looking for someone to help me with a few questions I had, but every employee seemed to have vanished or were aloof. I was afraid to bother anyone because they all decided to stand together instead of assisting customers. I will say, I did receive really amazing service after wandering for a bit from an employee named Colleen (I think that was her name, but she has wonderful pink hair) who was super kind and helpful. She pointed me in the right direction and was my saving grace after what seemed like hours of wandering looking for any help. I hope Kohl's gets some better management for this store but at least there was 1 amazing employee to help! read more

Don't waste your time applying or interviewing here is you are over 60. I interviewed at Palm Desert and La Quinta, but was not chosen. I have over 7 years retail experience and was an assistant store manager. I saw this posting on Indeed from a Senior Team leader that said: "We were told to avoid hiring any seniors." They only hire you if you are in your 20 and 30s. read more

I ordered a pan online for delivery from Kohl's. They asked me to write a review. I included the fact that it was delivered in a box that was taped so poorly that all I had to do was reach through one of the openings to pull the pan out. Here's how Kohl's responded: 1. Rejected my review because it talked negatively about their shipping process; 2. Failed to reach out to me as an unhappy customer and acknowledge my disappointment. Looks like they will only deal with good reviews and can not be bothered with unhappy customers. read more

Terrible customer service, UPS delivered my package to CVS and they would not help me correct the situation. And they would not give me a refund because the package was at CVS. read more

I like to shop and save who dose not. I am from the San Diego area I found my self doing some shopping with the assumption I would ask for the coupon and it be apply to my purchase. "This store in La Quinta dose dose not gladly give out discounts when coupons are out ??? Really? in all sense it makes customer money go further. I might of spend more ??? FYI I down loaded the Flipp app and cm bk for a 20% discount save me $30 bk in my pocket I did not spend more read more

I've been member since 2012 , today I found a shirt that I really like , but when I went to the cashier "surprise for me "it was a wrong price . Unfortunately they couldn't do nothing for me . Price went up triple I asked for 50%off he said NO. No planing to come back . read more

Kohls doesn't always have the best prices but they definitely have the best customer service. Everytime I shop here the cashiers and workers are always really friendly and sparking up conversation. It's just a nice change compared to the average "Hello, how are you? Have a nice day". I bought a little glass cow decoration item and the cashier seemed so curious about it haha. Hope they keep the enthusiastic workers because they make me look forward to shopping here :) read more

I came here in desperate need of tops! I was traveling this week and left most of my tops at home, and Kohl's is my go-to store! This one is a nice store; good inventory and generally helpful staff. The only downside I saw was that I got in line behind a particularly slow customer, which totally isn't the store's fault. Then they sent another guy to open another register, but only after I stood there for 20 minutes behind a lady with a big pile of stuff, who split it up into 4 SEPARATE purchases and counted out exact change for each one?! I was losing my patience and the second line only opened up when the lady in front of me was finishing with her last purchase. So anyway, this is a nice store, but I'm saving 1 star because I think they could be a little more responsive to lines getting longer. read more

I love the way the merchandise is displayed so neatly. The aisles are extra wide to make for a neat appearance. Their prices are incredibly low and there is a plethora of choices. They carry almost everything you would need. And it is completely air conditioned. The employees are friendly and helpful. read more

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If I could write a 0 I would. A few years back I bought some 14 k gold earrings during a sale. The sign above the earrings display said 14 K gold and even the little latch on the hoops said 14 k gold so I totally assumed it was 14 K gold. Not Gold filled, plated, or dipped. I loved these earring very much as they were diamond cut and quite lovely to look at. I paid about 200.00 for them, maybe a little more, maybe a little less. I took very good care of these earrings even cleaning them periodically. About a few week ago I hadn't worn them in a while so I decided to put them on. As I proceeded to put them in my earlobes I notice a black mark on one of them. I assumed it was dirt so I took a soft cloth to remove it. Well, it continued to spread like the gold was flaking off. I continued to examine these hoops only to find a ton of black spots all over them. Spots that were all peeling off. I was so mad! It was FALSE ADVERTISEMENT! These hoops were NOT GOLD at all but probably dipped in goodness knows what! I looked for my receipt but could not find it but I charged it on my Kohl's CC so I figured they would have record of it even though it was a few years back.I went to the store and showed the Jewelry Lady, as well as the Manager. The both could see this was not real gold and proceeded to tell me that without a receipt they could do nothing. The Jewelry Lady knew me as I had bought many things since I was a good customer but still nothing could be done. So I went to Kohl's CC dept but they only keep records for ONE YEAR so I was completely out of luck! So I called Corporate and again they could do nothing then I FINALLY found an email for Kohl's (Contacting Kohl's Corp. is extremely hard for consumers!) and I wrote them. I did not hear back for awhile but they finally contacted me back. It looked like a computer responding. They didn't even read my email and ask for the receipt. I told them I do not have it and to look at Kohl's CC dept. because that is how I purchased them. They communicated back to me with the same answer that they could not help me. I was so steaming mad that I emailed them back that I was DONE with Kohls for good! I would not longer shop at Kohl's and I will tell all my friends and family not to shop there. First, it was FALSE ADVERTISEMENT, poor customer service, and corporate was a joke! I paid hard earn money for these earrings thinking all this time they were REAL gold when they were not. Consumers BEWARE! Don't let something like this happen to you. Kohl's better straighten up their act and talk with their buyers and make sure when they buy gold that it is gold and not some joke. This isn't funny at all. I'm stuck with earrings that are flaking away when I paid Gold prices. I cannot tell you how disappointed I am. I am posting pix so you will see the damage of it flaking away. My lesson learned... don't buy gold at Kohl's. You won't know what you'll be getting. read more

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