How to leave an impression in create a lifelong customer. Step 1. Have friendly associates who understand the clientele struggles and needs. Step 2. Provide a well curated inventory designed to fit customer body types. Step 3. Offer reassurance and genuine compliments when customer is trying on clothing. It had been a long day of stress and letdowns in the search of finding a suit for my best friend to wear. We tried all of the typical places, but we're told they did not carry his size in stock. However, the super helpful and kind gentleman at Men's Wearhouse suggested we come here to take a look. Nothing could have repaired us for the welcome we received. So much that we are still talking about what a relief it is to find a store that carries clothing designed for his body. Normally our shopping is limited to whatever stock they happen to have that might fit (mostly) but this was a complete turnaround where he was allowed to pick out styles that he enjoyed. nothing can beat the value of his relief and joy in finding high-quality clothes of all various name brands. Much love to store manager, Michael who went the extra mile and insured all butterflies were gone in the whole experience. Buying a suit for the first time is stressful enough, but Michael was super kind and extremely helpful in providing every option under the sun. We never expected to walk in and walk out with the entire fit in tow, but we were thankful to have been proven wrong. I would highly recommend saving your dollars on the stress that shopping at other places will give you. If you have a bigger chest or an unusual body type, this might be the spot for your guy best friends. Whether it is Michael or Austin, you are sure to be well taken care of! Pro tip: we walked up to the door located off the street between the pizza place in Barnes & Noble. There was a sign that made us extremely confused and we ended up walking around in circles, trying to find an entrance inside the mall. Don't do what we did and just enter the door underneath the large DXL sign. read more

DXL - Palm Desert - Suit, plus shirt, and shoes? check!!! - Shoe Stores Near Me - Palm Desert, California

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I Am Treated Like Royalty When I Come To This Store. Austin, & The Store Manager Michael, Are Awesome. They Have Gotten To Know My Likes & Tastes & Make Awesome Suggestions Every Time I Walk In. The Company Has Been Leveling Up Their Game Recently As Well, With More Choices From Ralph Lauren, Michael Kors, Most Recently Hugo Boss & Their Own Oak Hill Premium. The Designer Name Brand Items Cost More Of Course But Hang Better, Feel Better & Make You Look Better. This Is Especially Important When Your A Big Guy Working On Sizing Down. My Wardrobe Is 10 X Better Thanks To This Store And Especially Because Of Michael & Austin. Thank You. read more

Can't say enough about this location! Austin was so incredibly kind and helpful give him a raise!!!!! Was so helpful and accommodating with anything we needed during our shop finding sizes and fits, and styles we were looking for! Been to other locations and Austin made this one just stand out I will always visit this location when in the area! Thank you again AUSTIN!!!!! read more

We had a need for a suit, a sport coat, and slacks and DXL was recommended to us. To us. We were extremely impressed with the store and the people working there. The inventory was good quality and we felt welcome. We are a little bit larger than average and found things that fit us beautifully. I particularly want to thank Vincent who was extremely helpful and personable. read more

When it comes time to shop for my "baby" brother, It's always been difficult finding good big and tall stores, so when I saw this one I immediately stopped in. Bro loves the Dodgers and big, loose Hawaiian shirts from Tommy Bahama. They have a great selection of both here, so I bought him presents for both his birthday and Christmas - score!! The staffers working here were super helpful and friendly. The prices and selection are all spot-on, so what's not to love? Highly recommended!! read more

I Have Such A Hard Time Finding Wide Shoes! Thanks To Jim He Recommend Me A Pair Of Rockport Dress Shoes That Are Extremely Comfortable His customer Service Was Phenomenal. I Will Be Back! read more

I have the best experience here every time I come. All of the associates are so friendly and they always make sure I find the perfect clothing for myself. I am tall and not very fat, but they always end up finding some awesome clothes for me. I always have a hard time finding clothes at regular stores, but here is not the same. The prices are high, but the quality of everything here is amazing. I will definitely come back because of the awesome service I always receive here. read more

Jim helped my fiancé and I find a pair of shoes for our wedding. He wears a size 15 so it's not easy to find a place we can go where he can actually try them on. Jim was funny and helpful. Thank you! read more

In town visiting and needed a bathing suit. Jim was absolutely fantastic! Patient and very encouraging!! If you are a big or tall guy, Jim will get you looking your best!! read more

I went in today to buy a pair of pants for work and the sales person Delia gave great service. Remembered my name. Every sales person is outstanding. Every time I walk in they always offer a bottle of water and stick with you till you find everything you need. I felt like VIP today when the sales person remembered my name. It's not easy to remember so many guest that come in. Even when you deny help they still come by every couple minutes to make sure you are okay. That is outstanding. They always make me feel AWESOME! read more

This store has lots of wonderful fashions for the man. However, everything is for extra large size only, so if you are considered big and tall then look no further. read more

DXL - Palm Desert - Shoe Stores Near Me - Palm Desert, California

I am so happy that I found you. You offer a wide selection and fair prices. Sales team is willing to help and assist. You will see us again.

This experience was poor to say the least. The representative that helped me was not helpful in helping me find what I needed. The worse part of the visit came at checkout where he refused to honor the coupon I had. The only reason I visited the store that day is because I had that coupon. He sated that it wasn't valid with the items I was purchasing. When I informed him I had been there the week prior and they had no issues he just said "yes this is very new because we have a new CEO and you can't get those coupon and sale price" I added the same items to the cart online with the same coupon and it gave me the discount. I showed this to the rep and the store manager which just read the coupon to find a reason why not go honor it instead of looking at my cart online and confirm that it does discount my items. They refused to scan my coupon because they knew it would indeed be valid but their ego was more important than making a customer happy. Very disappointing and definitely would not recommend this store because their ego is their number 1 priority. read more

I love this store. They sell some great clothing brands for big guys like me. The store interior is very modern and nice. The staff at this location is super friendly and helpful. I have been shopping at DXL for years and I will continue to shopping here. read more

DXL - Palm Desert - Front of store - Shoe Stores Near Me - Palm Desert, California

It was so great doing business with Delia and Chris. My husband got a new suit and it was such a great experience they got the fitting perfect even the shirt he looks like a million bucks. It was all done in a timely manner for my sons wedding. So happy we will be going back there they really have a large selection of clothing. read more

My husband has court at the end of the month and needed to buy a suit. We expected to spend minimum $400. Times are tough and quarantine led us both to become furloughed from work so funds are tight. He's a big guy and we went to three stores in the valley and no one had his size 52. The store in the mall downstairs suggested to go to DXL upstairs near Barnes and nobles. Right as we walked in we were greeted by Mr. David Haulbrook and were given a quick run down of the current sales and if we needed anything to not be hesitant. The store air conditioner was on also so that was a huge plus, fresh cold air walking in after the desert heat outside was fresh! We were told about a small clearance room in the back of the store and my goodness was that exactly what is was! The best clearance I have ever seen in my life! The manager David was by far the best salesman we have ever met in my entire life. I know it seems far fetched but honest to God truth, the best customer service I have ever experienced in my entire life!! He was unable to size my husband due to social distancing but he guided me and showed me how to get my hubbs correct measurements. The suit had pants that didn't fit but David was able to order his correct size.We bought a Ralph Lauren suit, dress shirt, tie and vest for under $140!!!!!!! The receipt shows that we saved over $500!!!!!!!!!!! The only good thing that came from the current pandemic was these sales!! David was so friendly,funny, knowledgeable, and a pleasure to work with! This was our first time at the store and we will definitely be returning!! The community needs more salesman like Mr. David Haulbrook! Thank you for being real and honest and down to earth! You made our day!! See ya again soon!! read more

This evening I stopped by Destination XL to purchase an item for my husband for Christmas. The staff were all very helpful. I selected an item I had a question about and Christopher assisted me. When I was ready to checkout he rang my purchase and I inquired about a box for the item. Christopher provided a box and gift wrapped the item for me. I received excellent service and will continue to purchase gifts for my husband at this location. read more

Very disappointed it is not bad enough that they gouge on pricing as you have no other place to go, on top of that they lie to you. On Friday the store manager Christopher Graham wait on me for a refund instead of refunding the one item he said that it is better to void the sale that it would not show up on my card. Well this was a lie I am still waiting for the $187 refund. Very poor customer service. read more

I am a large man for sure, and nowhere have I been able to find pants, shirts, shoes, and receive fantastic service than at this Clothing Shop for Men. Everything I have bought here is impeccably made, and wears like iron. They have famous makers labels, and their own brand, which is just as finely made. We can all seem to have the best "SALESMAN", and mine is Ed. He has fantastic taste, and the patience needed (yes I am picky) to find just the right jacket, pants, shorts, jeans etc. For you bigger guys that want to dress in fashion, this is definitely the place to shop. I also want to let you in on something else....if you buy anything online, you can have it shipped to the store, great for a surprise gift, and "YOUR" SALESPERSON will get the commission on your purchase..... both a win-win situation, especially as I am busy and purchase when away from home, I know my purchase will be waiting for me at my store ... safe and ready to be picked up............. Nothing better than being able to find my size fit, and going out and feeling and looking great !!!! read more

My brother started me shopping there. Great quality, big sizes, very reasonably priced - much less than Nordstroms! Since my first visit have bought several times, in person and by mail over the web; all very satisfactory. I note the two complaining posts here are about paperwork, not about what the store sells. If you buy here you won't be disappointed. If you're a 3xl-4xl looking for reasonably priced, quality clothes - this is the place! read more

Bought a nice Linen sport coat here. The salesman knew his inventory very well and we narrowed the choices down then he found the perfect fit. I'm very happy with my choice. read more

In desparate attempt to grab some nice clothes for business, had the most wonderful time and great help finding exactly what I needed! The manager and staff were beyond wonderful, and I would very highly recommend this place to anyone and everyone who needs some nice clothes, and would love to have a nice time shopping for them with one of THE Nicest and Greatest teams have ever seen!! read more

Last week, my fiancé and I walked in to take a look at their selection on mens dress appearl for our upcoming wedding in April and had no idea what we really wanted. I talked to Jim, showed him my dress, what our theme was and he just started gathering items for my fiancé to try on. We couldn't have been more pleased with the items chosen, and the customer service provided. Jim was such a great pleasure to be around and so helpful and he REALLY knows his stuff! Such great taste! The store is very well put together, always clean and organized, smells wonderful, and fantastic customer service! Too bad I can't give more than 5 stars :) read more

I've been a Rochester Big and Tall shopper for decades, UNTIL my last visit to the Beverly Hills store a year ago. After my in-store purchase my inbox exploded with unending emails from DXL. I found myself needing to shop at DXL in Palm Desert recently because only they have the sizes I need. Now my inbox is exploding again, despite being told that they would not send me emails. I unsubscribed again, but it takes "7-10 day" for it to be effective. How is it that my credit card can be charged the same day? Sad that we can't simply buy what need and be left alone. My return visit it my review. DXL is not likely to get many return visits from me. read more

A great end to a shopping nightmare. 12 stores and nobody had my size. Was recommended to try DXL and I was not disappointed. Was instantly met by Ed at the door. Although he was busy he pointed us to where we needed to go and told us he would meet us there in a few minutes. As promised he joined us with his measuring tape and fitted me with the right shirt. He took us to the register and gave a warm hand off to a young man who rang up our sale. He set me up with an awards account and also gave us $20.00 off as a Birthday bonus. He was empathetic as we told him about our 5 hour shopping nightmare. As a little cherry on top he offered us a bottle of water since we looked exhausted shopping in the 90º heat. Good job guys. Very customer oriented! read more

I am a regular at the new DXL store, and I have to say it is a great experience every time I stop by. The employees are always very helpful, especially Chris the store manager. It's always great to find clothes that fit. read more