Some of the Macy's I've been to recently seem to be going downhill. This one still has the quality items I used to expect from all locations. Staff are helpful and friendly. Sales can be great if thou arrive early. read more

This is a review of a sales associate in the men's department. The store is located in Palm Desert. Dress clothing in the men's department was the area she was working. The date was 04/09/26 time 329pm and I couldn't find her name listed on the receipt. . From observing her with other customers I believe she is bilingual. I was picking out some dress clothes. She went out of her way to help me. I usually do not dress up so I didn't have a clue. She steered me in the correct direction. I ended buying a shirt , tie and pants. Whoever you are thanks so much. read more

I normally don't leave reviews for department stores or think twice but when you have exceptional customer service and a great experience it's super important that their corporate is aware and so that they can keep up the good work and reward/acknowledge (hopefully) their stellar employees. I came in today looking for workwear and some travel appropriate dresses. This Macys isn't really my go to Macys but again, after a really good experience I'd keep in mind shopping this store again. I primarily shopped the INC woman's wear space and then went to try on some clothes. Kudos that the dressing rooms were clean and clear of excess clothes. Easy to spot too which was nice. I did happily find a nice dress for Europe and some workwear clothes and made my way to the register. Biggest shoutout to staff Israel who was working and helped me out. He was such a lovely gentlemen, so positive and friendly. Loved talking to him and just felt he brought such a joyous great vibe to our checkout experience. He was talking to multiple of us while ringing us up and acknowledging customers in the line. His attitude just made my day and I appreciated how helpful he was and personable, he didn't make it feel like a "cold" emotionless check out experience which sadly has sometimes become the case when shopping retail. Israel is a 5 star employee and next time I'm shopping I'll definitely keep a lookout in the register for him because he was a sweet guy yet very professional. Good work Macys. read more

Macy's - Department Stores Near Me - Palm Desert, California

Service was super slow. I started at the customer service to return an item and then proceeded down to the shoes section. Same sad story. Slow service. read more

Mom was looking for a Toaster Oven and combo Air Fryer after her Cuisinart unit started to die, after 12 years of service. Patricia was able to help her select a suitable replacement, that can bake a whole chicken. Patricia was even nice enough to extend all the member benefits and gave her a great deal, which turned out to be a very nice value. The Modern Breville oven mom purchased was exactly what she was looking for. Thanks for the excellent service, Patricia! read more

Macy's - Breville Air Fryer and Toaster Oven can even cook a 13" Pizza. - Department Stores Near Me - Palm Desert, California

I am not a major mall or Macy's shopper as I tend to prefer small independent shops, but I needed to shop for some fragrances I couldn't find at Sephora. First of all, I had forgotten how lovely it is to open the big doors and be engulfed by that 'department store smell' which is a mixture of every perfume in the cosmetics department - that scent is truly heavenly! I was looking for Lauren eau de toilette by Ralph Lauren, and the sales clerk did look at me slightly in shock and mentioned they haven't had it in about 8 years. She was very kind and suggested I try an all fragrance shop in the mall. (turns out, it was discontinued) I thought the women's clothing department looked well put together with many selections for each of the major brands they carried. Being a rabid Ralph Lauren fan, I happily perused the racks looking for options that are not available at the Ralph Lauren store on El Paseo. I was a bit miffed to find that of all the jeans and pants, there was not even one in size 2 (my size). Sort of defeats the purpose of shopping here for me. All in all, Macy's is a solid choice for shopping for the average sized person. read more

Macy's - Ralph Lauren display - Department Stores Near Me - Palm Desert, California

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I was shopping yesterday at Macy and the girlfriend decided it was time I bought a nice, dressy wrist watch. Sissy assisted us to find the perfect watch. She was so patient in helping us to look at many styles. Finally decided on a Movado. It was Friends and Family sales day, so we got a great discount, plus one year no interest loan on the watch. The girlfriend even offered to pay for half of it. So now I have a great new watch. read more

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I was amazed by the staff at this Macys store. Everyone I spoke with was so kind and knowledgeable not only that, they went out of their way to help me and my husband find everything we were looking for. I must of interacted with 7 to 8 employees as we had several items we needed. From the men's clothing to jewelry to the woman's clothing and more. We found everything we needed. The store was very clean and organized and well stocked. It was a pleasure shopping there. read more

Got a deal! Excited about that. FOund something I wanted that cost $400+, they had a sale going on, and got a percentage even off that! I ended up walking out a little over $100 for an amazing jacket. The lady working here was very helpful. Good customer service. read more

Don't order online for delivery to the desert. They won't deliver your items! Then when they give you credit, it's a stupid gift card! I want my cash. They still have $70.00 of my money! Not a good Customer Service store at all. Be aware! read more

They have a huge selection of things to choose from here. Good prices. I found something I really wanted, which was discounted 40%. The lady at the front took another 20% off. I feel I stole the thing! I got a huge deal and I was very happy with the service I received. Would recommend. read more

I had a great shopping experience today at Macy's. Lydia the sales associate went above and beyond. It was crazy, busy in the store with shoppers. She was such a dear. This store had a nice selection great values. Happy to add to my closet! read more

Macy's - Gold sparkle boots last pair! - Department Stores Near Me - Palm Desert, California

The Mall needs a complete overall BUT.... Macy's looks impressive.... They added so much.... The appeal... the merchandise...Starbucks.... And so much more... I'm impressed with the improvements.....it's a lot smaller than the one I go to in Victory Gardens but it's very nice.... Every employee I came in contact with was courteous and professional.....and took the time to acknowledge me.... Keep up the good work! read more

Macy's - Department Stores Near Me - Palm Desert, California

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I was buying a few things online and had to return a couple of things before I got the right size. They made it so easy. One thing I took back to the store and was treated so nicely. Very good customer service. read more

Liz (I hope that's her name, woman with short blonde hair in her 50s, has been there for years) down in bedding and towels was amazing. She is always helpful and so nice! read more

Macy's - Many bags - Department Stores Near Me - Palm Desert, California

I went to buy some perfume for my girlfriend and a wonderful lady helped me out. Her name was Delia bone fantastic service I love coming to Macy's to buy stuff. If you need help ask her always! read more

The GM Fernando is hands down the best GM of any retail outlet in the desert. Fernando is the general manager of Macy's, but he does an excellent job of walking each department and engaging with his employees and also with a customer. This gentleman is the reason why I continue to stop at Macy's because of this friendship, he is a great person and also a great manager. read more

Shopped here for Christmas gifts like I do every year and got helped by familiar folks like usually. Unfortunately this visit was terrible. I waited 15 minutes for a return patiently and while a line behind me built up they started to place items on the shelf for folks in the line. Cindy assisted with the return she was great. Not my return. I was asked by Cynthia in a very terrible tone for me to let the people in line behind me go first since they've been waiting. I told her I've been waiting before the transaction started and she stated so has everyone else. Thankfully the other customers in line all seen I was there and told her I've been waiting. She decided to argue with me until everyone in line got involved she continued be unapologetic to me and snarky while the cashier run me up. Another "sales representative" with no name noticed her attitude and apologized for her. Cynthia is a foul worker not sure if it was a race thing but she decided to treat me terrible until other customers stood up along side me telling her she's wrong. Worse Customer service ever. Talking to corporate if I can read more

I don't usually leave reviews about department stores because there's usually not much to talk about. But this Macy's deserves a five star review simply due to my first and latest interaction with this location. I came in very early in the morning when the store first opened looking for an item that wasn't advertised on their website or was on display in their store that I had seen in a newsletter post online and instead of turning me away like any department store would've done and telling me that they didn't have the item, a manager proceeded to spend 15 minutes of her day looking through their computer system trying to see if she could find the item before grabbing two associates off the floor to help me locate the item before they went into the back room and actually found it for me, despite it not appearing on their system and them not having any of them out on shelves yet. It was a phenomenal experience and has GREATLY endeared me to this Macy's. read more

I always come here for new Perfume and this visit wasn't any different! Pros: the employees helping me were absolutely attentive and everything I sampled (chosen by them) smelled like something I would loveeee Personable staff with the gift of gab Knowledge of fragrances Cons: I got nothing ! PS I ended up purchasing Gucci Flora. If ever at a Macys, test the scent and see if you like it !! 10/10 read more

Macy's - Department Stores Near Me - Palm Desert, California

I am sick to my stomach! ] purchased a suit for a Military event, and it was canceled due to rain. I tried returning the suit, and I was told it is not returnable because I removed the tags . Complete low class B who helped me. She said I was told that when I purchased it. Complete lie Macy's sucks read more

Don't buy their furniture, they don't service once warranty has expired. Battled with Dorothy at customer service for any name to repair a $7000 sectional recliner in leather. Now I know why they are closing so many stores, ZERO customer service! read more

Not sure why they would say they're having a sale when their register scans something else. The lady Kim added a new sticker to scan for our belt that made the original price $45.00 that's absurd. Later on we brought the belts back and confronted her and that's when they adjusted it to the $29.00 that was already tagged on. It's a shame, Macy's is a good store, but they can't be trying to rip off customers like that. Beware everyone, check your receipts! read more

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If you're looking for a calming shopping experience at a Macy's this location is it. It's not very busy and selection is smaller but you can find what you need. I went for some heels. They always have great sales as well. This store, you have to pay at the cashier which is in the middle of the store. There isn't a cashier for shoes in that department. The cashier was very friendly and helped me save 30% so I opted in to donate to the Hispanic Foundation. You'll find the girl in the Mac area on her phone, as well as security, but they don't seem to have anything else going on. I was in and out in 15 minutes. Review #11 of 100 for 2022. read more

Very nice, and helpful in getting all prescriptions that I needed. Very friendly to other customers

Went Christmas shopping here today, some really good sales left over from Black Friday. The employees here always go ABOVE Aand BEYOND to help. Today especially at the Colognes and Perfumes. So nice. read more

Darlene was awesome, taking care of us, making sure everything got returned properly and new things ordered. So glad they have people like her. read more

It depends on location. Santa Clarita has poor house keeping I always find merchandise thrown arround and not place back . Part of this is the customers but the not puting things back is the store. Locations in the San Fernando valley - Sherman Oaks have been cleaner. If you are looking to buy you do need to find a station and then some one to help you. Macy's does provide good value and they always have a coupon to get the best price. read more

Men's store department. The service was very bad by the blonde ladies. They are not oriented customer service at all Definitely ne ver return here .. A joke ! Go to El Paseo .. don't lose your time here. read more

Really No stars! My partner and I were visiting over the holiday weekend and decided to check out the Macy jewelry department. My partner has been a Macy credit card holder for a few years. He attempted to purchase a $3000.00 Cuban link chain. He wanted to know how much was on his account. The cashier then made a call for him to speak to customer service. Customer service said there was a $4000.00 available.He swiped his card and it said not completed 4 times. The cashier giggled the whole time. She said it didn't go through. We get to our hotel and there's only $500 left on his account. According to customer service, he bought the chain. How, we weren't given any type of purchase receipt. When we spoke to a representative and her supervisor, they asked did we receive a declined receipt. Of course not, the cashier must be incompetent or kept the chain for personal gain. Now my partner is stuck with a $3000.00 charge and no chain. Customer service is ridiculous and to get someone to look into or Investigate is very disturbing. Especially when you're a STAR member. Definitely closing the account whether resolved or not. read more

Not helpful at all... Several employees walk by my wife and I and didn't even acknowledge us when all I wanted was to buy a Gucci watch fir my daughter. Very bad customer service!!! I live here in the desert and have a local business my self. read more

This is a lovely department store. Many things to shop for under one roof (2 levels)...Perfumes, Makeup, Watches, Origins line, Clothes for all ages, shoes, kitchen ware, bedding, linens & more... There were great Doorbuster deals tonight & the other sales were expected. People are usually attentive & tonight in all the "Black Friday" ruckus, the sales clerks were cheery & helpful... I like this store! :-) Especially when I have coupons... There's an app for that... read more

Macy's - ;) - Department Stores Near Me - Palm Desert, California

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Hadn't really been to a mall since the pandemic started. Place was busy but not crowded. Was looking for a travel handbag (carry on) but signage was confusing. Employees were not very friendly. read more

Be aware when purchasing furniture and the warranties. The great save warranty rebate was explained that after the 5 years warranty expired and no claims, I would get my money back. Well after 2 days of trying to find out how to do this, I am now getting a voucher back that ($398.)only applies to buying more furniture. Also, I have 90 days to use the voucher, but it takes 35-40 days to receive the voucher! read more

I bought a suit here two months ago and just loved it. My wife and I returned to buy a couple more plus some sportscoats 03/25/2022. We were greeted by Earl. Earl was outstanding with his recommendations for what would work well for me. Once we chose all of the items, (two more suits and two sport coats) Earl proceeded to walk us around to give us some ideas for versatility with other clothing. When Earl was checking us out, he also took the time to explain best cleaning practices to get the longest longevity out of the items. In the 40 years I've been buying business clothes I've never received such outstanding care and service. This store is very well managed, clean, organized and employees like Earl make the experaince the best you could ever wish for. read more

Purchased a suit unfort no one ever approached to assist which would be nice. Very long lines for service not personalized like Macys of decades ago It has lost the glimmer that it once was Cashier was pleasant tho and a tragic color selections of suits you get blk blue or grey if u want anything else you better work to navigate your self out of there So that said there's my review all the shoes looked like there was a mad rush to grab a pair just empty racks So I think next time I'll try another store but I have three stars I was going to give two for the experience decades ago it was five star service I'd predict within 7 years to tenMacys final store doors will close and the store will pass away however one sept you can always get great service is mens fragrance they stack multiple employed on top of each other racing to help you and engulf you in a barrage of fumes to keep you saturated in wonderful aromas from around the globe Nice Frenchy in Versace to assist and ring you up read more

Standing in line, 3 registers, merely 1 staffed. Customer rep on the phone. Customer service like this is a contributing factor to the rise of online-retail. read more

Macy's - Department Stores Near Me - Palm Desert, California

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They take your clothes while you walk around, then come up with a low ball offer. You don't know how much you're getting for each item. They are a rip off....be ware. Their prices are high! Glorified thrift store!!!!! read more

I've complained numerous times I DO NOT want male sales clerks in my dressing rooms! Today I complained and they removed him and replaced him with another man. If this is ur policy and continues to be your policy I am closing my Macy's account and you can kiss this customer goodbye. I can give numerous reasons why it's wrong but u will not listen to that either. So basically it's goodbye you don't need me and I don't need you! read more

Macy's Palm Desert used to be a pleasure to shop. Today's visit was such a disappointment . While selection remains nice, it is no longer the quality I look for. Additionally, staff was so unfriendly and they all looked so unhappy. Standing in a line that was taking a long time, I asked if there was another register. A customer service rep gave me an exasperated sign and waved me off. I walked over to linens where a very genuinely pleasant sales rang me up. Her pin showed 30 years of service and she represented the old Macy's . Lady's apparel was no better. When spending 100's of dollars one expects better. I might as well stay home and shop on line or leave the valley. I was recently in Macy's in Thousand Oaks and it was a much more pleasant place to shop. Palm Desert needs a good lesson in service. read more