THIS is my new FAVORITE Kohl's based on customer service. I went to purchase a necklace at the Kohl's in La Verne and the lady at the counter looked at the picture and said, I have never seen that here sorry. I kept looking because according to the website, it was in stock. Another clerk asked if I needed help, I told him what I wanted and he said oh and walked away. Then I went to Kohl's in Glendora... HALLELUJAH!!! they were so helpful and found what I was looking for immediately. AWESOME service in the jewelry department. This shall be my new Kohl's read more

I like Kohl's. I really want to like Kohl's because my receipt tells me I save $442 on my purchases, but I know better Kohl's. The markup on your prices must be high to play such mind games. It's a good place to find some clothes at decent prices. They also have a ton of holiday decorations and even the hard to find christmas rugs (or so my mother says they are). The store can be a bit overwhelming. Rarely are there carts because there's always so many people. Aisles of clothing are not wide enough for said carts so it makes maneuvering a struggle. The cash registers may be full of employees but the lines are still long and take forever. read more

Despite many negative reviews from other shoppers, retailing is a hard job to satisfy everyone. I've been shopping here for over 6 yrs and l found most things satisfying. I bought great jewelry on clearance and really took advantage of the Kohls cash and 15-30 % coupons. If l dont find what lm looking for l just go to another Kohls. It gives more stuff to look forward to and an excuse to come home late....LOL ! read more

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Came into this Kohls out of desperation. Got my daughter some jeans and a bra. Went to check out, stood in line for a while, finally got up to register and they denied us using our credit card. They said I was not on the account. I am. The cashier (Frankie female) was extremely RUDE. Marissa the "manager" was a complete RUDE idiot who had absolutely no interest in helping ANYONE. Apparently all the cashiers are interested in is EATING. Will never ever come back to spend a dime. Awful service. Gross smelling, trashy store. Suggestion.....travel to another Kohls for better service. Marissa: here is a tip. Take a walk around the block. Wash your hair. Take a class in customer service. Help yourself. read more

Don't use Kohls.com I had ordered some men's tshirts which are only online. They were too big. Returned to store. Both online ordering kiosks were not working. Mgr called customer service and I placed order over phone however the order person did not process correctly and the free tshirt I was to receive with my order did not arrive. Called customer service. Sorry person didn't add the free shirt to order. Only option I was given is take shirts BACK to store again and have order done again. ARE YOU KIDDING ME?? read more

Terrible management during the holidays. There's literally 6 checkout stations and only 3 employees hired to manage them. The line is looping around on both ends of the store. It's ridiculous! read more

Kohl's - Department Stores Near Me - GLENDORA, California

I am such a huge fan of Kohl's! Sadly, the stock here is not as great as other Kohl's so I don't usually walk out with a lot of merchandise. However, Kohl's is beyond awesome with the discounts and I love getting my coupons in the mail. Another added bonus is the Kohl's cash, which is awesome to have when you are just browsing and find a nice find. As for this location, its not my favorite, but, whenever I got with my mother, I always manage to find something. Maybe she has the magic touch or I am a terrible shopper. read more

I stand by what I said a couple of years ago. This place is chaos, the dressing rooms are a mess, and the staff is rude. I don't need the attitude from the checkers when I ask a question. The dressing rooms are littered with clothes and lint and dirt; the place just feels dirty. You can see the managers running around like crazy talking poorly to their staff which is why their staff speak poorly to their customers. Goodby Kohl's Glendora forever. read more

This Kohls is always clean. Very friendly people. Great sales when u get the 30% coupon. Shoes are almost always on sale. Great store. read more

Kohl's - The outside of my favorite Kohls - Department Stores Near Me - GLENDORA, California

Horrid HORRID customer service at the Kohls Glendora with associates who argue with you when you ask to speak to a manager about the deceptive sale practices this company seems to do on every single sale! In fact I've sent a complaint with the California dept of Weights and Measures. If I could give 0 stars I would!! Anna the manager could careless!! I've paid off my card as of yesterday and WILL NEVER EVER STEP FOOT IN A KOHLS again! You lost a consumer... and in this day and age of Amazon and online shopping... you need all the consumers you can get!! read more

This is an older store. I always forget that this one is here, nestled in the big shopping center lot. They have the same merchandise as the other Kohl's stores. As with the other Kohl's stores, they never seem to have enough cashiers when I need to check out. I wasn't completely happy because one of the items I wanted to buy was sold out in my size and the kiosk couldn't find the item to show me if it was in stock at a different store. I generally like Kohl's but really shy away from buying things here that are not on sale because their regular prices seem really high for the class of merchandise. read more

Went in to pick up an online order, made the order close to my home so I figured the order may not be ready when I got there, that would have been fine, but when there are associates making snide remarks to a supervisor and the supervisor makes a just as snide remark back to this associate with me standing right there is not very professional not to mention straight out rude! I work in retail and usually I am very patient so waiting a bit it totally fine and doesn't bother me, but giving that poor of customer service is something I will not be patient with! If you are ok with that kind of customer service, then your standards really must be low and I feel sorry for your store. read more

Came here for a gift. The workers were all very friendly. Upon entry my boyfriend and I were asked if we needed any help be directed. Oh wow! How'd you know is was my first time here? THANKS. The lady directed us to the section we were looking for ( I probably would of spent forever trying to look for this section). Then we find what we were looking for and the cashier was also so friendly helped us retrieve our coupon. read more

Theirs a white cashier woman who took one look at and decided to judge me and gave me a hard time because she thought I looked so trashy that I must have stolen the Kohl's credit card I had in my hand... Reality was I jumped out of bed on the morning of my son's high school graduation and ran to Kohl's to look for a pair of shoes for my dress. No make up, yoga pants and hair in a bun. No Kohl's cashier has ever asked me for ID even at Christmas when I purchased over $400 worth of stuff. She was so snarki I will not be shopping their again. Worst experience of my life. read more

I made an amazon.com return at this location on April 8th and the company that I purchased the items from has not received anything. Last week I was charged again for these items that I no longer have. I will not be returning items through Kohls again. read more

This store is huge! It has a great selection of seasonal merchandise and clothing. The prices are ok. Lots of people using coupons!

This is one store I frequently visit because my wife loves to shop here. The staff is always helpful and pleasant. On a recent visit Brittany V assisted us and offered excellent customer service. Such employees are an asset to Kohl's. read more

I usually can't find a service person while I'am shopping here, but today I needed help with a Keurig coffee machine. No one to help, until Michael (Mike) from shoe dept came to my aid. He helped me make a decision on which one to purchase. Then we found out it only came in the color I wanted if I purchased it on line. He helped me order the product on line, how to use my 30% discount and how to get my Kohl's cash. This all took some time, and truly I couldn't have done this without his help. He was friendly, knowledgeable, and very patient. Thank you Michael from the shoe department. I'am back with a shout out for Samatha in customer service dept. Twice she has helped me placed a online order using combined coupons. She is very sweet, kind and knowledgeable, thanks Samatha.2-16-18. read more

DO NOT GO TO THIS STORE!!! I love Kohls, but after this weekends experience not so much. As I was leaving the store I got accused of shoplifting. Seriously?!? I just bought $200 worth of merchandise and I got accused of shoplifting! Then when I asked what assumption they had to accuse me of shoplifting they wouldn't tell me or my husband. The whole situation was handled so poorly and unprofessionally. We didn't even receive an apology from the employee who questioned me or the Manager Anna. I called Corporate to make an informal complaint and have yet to receive a response from anyone! This whole situation was embarrassing. I was so angry I returned everything of the $200 I just purchased. You have lost a loyal customer!!! read more

It was extremely frustrating coming here. I called for an item that I saw a sale item online and they put it on hold for me. Im not really aware that they don't price match like every other store (Walmart, target, Nordstrom) in America. They couldn't even cut me a little slack due to the fact I drove 40 minutes to come buy this one item. Bad communication and the manager has attitude. read more

On 3/29/18, I made a purchase on line at Kohl's.com and had it set for pick up at the Glendora, California store. I tried to add my son's name as another person with permission to pick up this item. the system would not allow me to complete the name add on. It Instructed me to call Customer Service. I tried again today, 3/30 to add on my son's name and continued to get the message that this process could not be completed and to call customer service. I called Customer Service and was told to call the store. I called the store and was given instructions to do the same thing I had been trying to do for the past 24 hours, which instructed me to call customer service to begin with. Once I got through to the customer service person that this process was not working. She left the line to find someone who "knew" what to do. Upon returning she instructed me to find my original email confirming this order and that I should be able to add on my son within that email. No! I got the same message, "Call Customer Service". Or, she instructed me that the best thing to do was put the Kohl's app on my phone and add my son there. Ridiculous! Why couldn't a live person at Kohl's end take care of this. I would have put this complaint directly on the Kohl's Corporate or Store level site, but that wasn't possible either! Inept customer service. I know what customer service is...and Kohl's failed completely today. read more

I'm not a big Kohl's fan to do any of my shopping at because I don't like their pricing (gimmick). Also the Kohl's Cash to get you back in the store. I did notice that they have remodeled and now carry more designer names. My friend had to return some items so I tagged along. I got to the cash register to purchase my two items with a twenty percent coupon and the person ringing me up said "I'm sorry but we don't accept coupons on designer items. "I said then why do you carry them in your store". I also said never mind and decided not to purchase my items. I know exactly why they carry designer items in their store. The stores are not doing so well and they needed to bring in other stuff to keep it a float. Make-up and designer clothing. That's what sells. Be careful what you bring to the register. Oh! and by the way I got my two Calvin Klein sport bras at the outlet for a lot less then Kohl's. read more

Came in this past weekend to pick up an online order of a small item my wife ordered online. The online order confirmation/pick-up email said to present the email to any associate and they'll process the pickup. After waiting in line at checkout (for 10 min), I'm told I have to go stand in the long line at Customer Service. There were about 8 people ahead of me, and one very angry looking customer service representative open (her name was Kim). After waiting 10 min and the line not moving, my wife decided to go grab another item, so she gave me her ID, and I had the pick up confirmation email pulled up on my phone, under her email account. I finally got to the front of the line, and presented Kim with my wife's ID and the email. Kim was extremely rude right off the bat, no hello, how are you, etc. In any case, she proceeds to rudely say "Who's ::insert wifes name here::?!" I said that's my wife. Kim said: "Well where is she?!" I said she's in the store shopping. Kim went on to angrily tell me how I'm not allowed to pick up someone else's order, etc... I let her emote, and responded that this is my wife, I have her drivers license, and I'm logged into her email on my phone. Do you really think I'm some stranger trying to steal something? She went on about how she will allow me to do it this one time, etc. What topped it all off, is that when the receipt came out, Kim slid it towards me, and slammed the pen on the desk and said "Sign here ::insert wifes name::". Yes, she called me my wifes name and was extremely sarcastic. Kim is a real piece of work, who needs a serious attitude adjustment. She also was complaining about "how the entire valley decides to shop at Kohls on Sunday". Really? Complaining about the fact your store is busy??? Whoever the manager is here, needs to straighten her out. Just her appearance screams "Stay away from me, I'm an angry woman!". Complete lack of customer service, and to insult me the way she did was completely uncalled for, especially when I was polite the entire time. Kohl's - if you're reading this, please message me and I'll provide you with my phone number. If you choose to ignore this review, then that's a shame... read more

Horrible customer service! Poor selection! Messy stoor! I believe the supervisors name was Janelle absolutely horrible customer service! After waiting 20 minutes in line left my purchase at the register after being so fed up with her and lack of desire to accomadate the customer. read more

When your guest service has a big "YES" above, one would expect to hear yes. Instead when I went to return a pair of shoes that were sold to me with the same foot I got "we can't do that, you have to go to the location you got it at" I don't have the time in life to drive an hour away for a shoe. I work inventory management so I get the reason but you can advertise that you're always going to say "YES" when you clearly don't. I ended up throwing the shoes away and won't be back. read more

I usually don't write reviews on dept stores but this time I felt I had to. First off, one thing that has been bugging me is how can an employee not know if they have or don't have short length pants! I know they use to have them but this time around I couldn't find any. As I was paying for my items I asked the gal at the register if they still carry short length pants. Her reply to that was "I don't know I don't shop for short length pants." I thought wow that wasn't the answer to my question it just required a yes or no answer. But my thing also is she couldn't ask a co - worker or assist me further, they were not busy at all at the time. So as I was leaving she says sorry I couldn't help you. Ugh, she has poor customer service and/or lazy or both, next time I'll ask a brunette for assistance. read more

I love Kohls....but wish they did more in regards to customer service...I made a purchase Monday. They said that my voided transaction wouldn't be on my card. Tuesday I checked double charged. Called they said check next day. I was irritated thought they would give me something for my inconvenience. The only thing they gave me was "putting back the 54 bucks They took off my account...YAY...smh and sent me a 15% coupon in the mail. Sooooo...I checked on Wednesday they reversed it... not fixed. He couldn't give me anything else. Told me to wait til Friday. Still have pending charge...called store the young lady Nancy was nice enough to give me 10 bucks Kohls cash....in my opinion I should have received more than that. But that was better than 15% off. Guess I will look again tommorrow. Moral of the story. NEVER EVER ALLOW THEM TO DO A VOID DURING YOUR TRANSACTION. But Nancy was awesome. read more

So me being a complicated person I am I came into this Kohl's to exchange a shirt for a different size they only had 3 left so Jan the associate help me to find it she ran around pretty much the whole store to find the shirt Unfortunately they didn't have it anymore but that's okay cuz Jan was very nice and very understanding the cashier was wonderful too I'm not sure of her name but she was wonderful read more

I went there to return an item that I purchased from Amazon. When I entered the store I headed for the customer service line. Before I even reached the end of the line, an employee who saw that I had something in my had, asked me if it was an Amazon return. I said yes and then she told me that the Amazon returns were at the rear of the store. Saved me from having to wait in the wrong line. When I got to the right place, there was a customer in front of me that was filling out some paperwork and the salesperson was waiting for. Instead of not doing anything while the other customer was busy, she asked me if I had all my paperwork finished, which I did. So she took my return and gave me my receipt. It is amazing to find a store nowadays that have such competent employees. My wife and I will continue shopping at this store. read more

30 people in line one cashier... Took 15 minutes for another cashier to even arrive people impatient manager and other staff walking around smiling at each other very poorly run clothes out of place in certain clothing areas! Altogether a very disappointing experience with the disheveled staff read more

I've shopped here before. I like Kohl's. However this time they wouldn't honor the President's Day sale price on Levi 501's. Kohl's website showed sale price $ 32, but Kohl's refused to sell them for that price. The Federal Trade Commission should know about the false advertising going on here...... read more

Today I walked into Kohls and saw a manger talking to an associate laughing and they just stared at me knowing I was a customer. They didn't smile or say hi. I then went to the juniors department which had no room in the isles to even move my cart through and most of the clothing was on the floor. Wait time was so long and no one was ever called to back up like other stores. It's honestly like the people working there don't want you to be there which is funny considering tons of Kohls in the country are getting shut down. Hope this ones next! read more

Customer Service has gone downhill. I was told to checkout by Jewelry for my beauty product by a sales associate in the beauty section. When I went up to the jewelry counter I asked if I may checkout and was told to wait a couple of minutes while she attends her current customer- no problem. 7 minutes went by and then the jewelry associate calls out to the beauty associate "Can you help ring up your BEAUTY customer while I help my JEWELRY customer?", (pause) "Pretty please?", after another 5 minutes of waiting the beauty associate finally rings me up. I don't understand why couldn't she ring me up in the first place, and how unprofessional that her colleague needs to say "pretty please" to get her to do her job. I really have no reason to shop at Kohls and was only there because I happened to be in the area but I'm happy to be taking my business elsewhere. read more

The employees at thus kohls have absolutely no hustle. A long line of people waiting is apparently no indication to move quicker. I hate Walmart and avoid it like the plague yet this kohls definitely gives the local Walmart a run for its money in slowness and incompetency. I have written this entire review while being the first person in line after having stood in this line for about 7 minutes. read more

Its a khols, you've been to one you've been to them all. Or so you might think. Not only has my family had some horrible experiences here. but our car as well has a few others was broken into in the parking lot. Really getting the worst of both worlds here. Now I consider our encounters out of the norm, and I cant really say that its been all horrible experiences every-time we've gone, so I wont say its rock bottom. Overall you'll get the Khols experience one way or the other. Just hope that my situation really was out of the norm. read more

I was planning on buying a pair jeans for $30. But before I did, I decided to take a look at the clearance rack and to my surprise..... there I found several $40-60 regular priced jeans reduced down to $4.80-$8. So the smart thing to do is to leave the one pair of jeans I was getting for $30 and instead buy myself four jeans :) in addition, I bought a blouse for $8 and a maternity blouse for a co-worker (regular $50) for only $5. And total I spent was.... take a look. Plus they had a 20% off coupon. read more

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I called customer service to submit a formal complaint against the Kohl's/San Dimas manager Marisa and her asst. mgr Cristine. I explained how Marisa didn't provide me with her last name because she said she couldn't. Customer service said that's not policy and in fact she should have given me her full name and badge number. Later that evening I went to Kohl's located in the city of Walnut and they were more than accommodating. They price matched the items that scanned at a lower price without hesitation. read more

Went in to look at clothing. It's just ok. It is a little bit of a mess, racks are way to full. They have selection of everything, however the quality is questionable. I really don't like the shopping here. read more

Super frustrating when coming here to buy a kitchen appliance and nothing I want has a price on it! In addition to that I saw no scanners in the aisles to check prices. Very inconvenient. read more

Kohl's has become a joke with their policies. Not being able to use coupons unless ALL purchases are paid with Kohl's credit card. I've earned those coupons you refuse to allow me to use. Also, when I return something I bought, I've been given an in store credit instead of applying to the credit card I used to purchase. Just a few ways Kohl's likes to make sure they get your money one way or another. makes me not want to shop there at all anymore. Unfair store policies!!! read more