I'm so excited to come into a clean store and the vibes and energy are on point. Your store looks fantastic and very well organized. Your staff rocks!! read more

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Never thought I'd write a review for Kohls, but here I am. Long story short, I was shopping around in the Glendora store when my merchandise credit with over $100 slipped out of my pocket nowhere to be found. Other associates were kind but essentially told me there was nothing I could do to replace the card, without offering any other assistance. I went back to the store the next day to look around more and see if anyone returned the card to customer service. When I explained to Samantha at customer service what happened she made it her mission to help me find a solution. She went out of her way to call me on two separate occasions to give me updates and ask for more information to give to her manager to help my case. With her help I finally got through to a Kohls associate over the phone that was able to issue a replacement store credit, and when I called to update Samantha with the good news she was genuinely just as happy as I was that the issue was resolved. We need more people with kind hearts like Samantha in this world! I want Kohls to recognize this exceptional employee who truly understands what customer service is all about. THANK YOU SAMANTHA!! read more

I ordered a couple pairs of sandals online during covid. I assumed curb side meant I wouldn't have to wait long, but I ended up having to wait over 15 minutes. Not really impressed with their.l curbside turnaround time. read more

This is a pretty standard Khols and not much different than the others. I do like it better than the one in Monrovia though as the customer service seems to be much better. Returns here are easy and the amazon drop off is so convenient. I always end up using my 25% off coupons here mostly because they always have super cute clothes for my kids and great home decor products. read more

This is for Sephora inside Kohls, I have gone twice to this store and received excellent customer service & assistance with there products, I highly recommend this location. read more

I had some kohls returns that were in big boxes. One of the clerks called a young man to bring a cart and help me bring in the boxes. His name is Darius. What a terrific person to represent your store. He has a beautiful energy and will go far in this world. I was so impressed by him that it made me want to come back and shop there. Thank you for hiring such a dynamic person. Rosemary Myers read more

Can't help but love the merchandise, from clothing to jewelry. The employees are cheerful and helpful. However very disappointed with the cleanliness of the dressing rooms. Floors have not been swept or mopped for several days dust bunnies are challenging to avoid when trying on clothing. The shopping carts could also use some attention as they were pretty dirty. Spoke to the manager on duty and she said she was sorry but the look on her face almost negated her words. I'm sure hoping they will improve the situation. read more

Don't bother to ask the workers for any help, they give you a snide eye as if you're bothering them with a question, excuse me you work there? Don't even bother because they won't help. The kiosk to order to ship to home for free is absolutely not user friendly, you can't apply "in store" coupons even though I asked beforehand and they said yes. When I wasn't able to apply I asked someone else and they said it's "in store only". And even read the coupon... and I clearly said "We are in store" so she had to clarify and said it only works on their registers... Talked down to me as if I'm dumb and don't understand the coupon? Clearly either the terms are incorrect or the workers need to understand how to do their job. What a huge waste of time on the kiosk (not user friendly and I would consider myself very knowledgeable with tech). So when they said ALL coupons will work on the kiosk I expect it to work, especially if I even specified and asked if it will work. TLDR; Tried to use a 25% off coupon from Amazon at the ship to home kiosk. They didn't have the size so I was going to order on the kiosk. Didn't work, even though worker 1 I spoke to said it would. I asked and worker 2 didn't even bother helping, talks down on you. read more

Kohl's is like Mervyn's, when Mervyn's was still in business. They sell anything and everything and you'll find something for every member of your family including the dogs. They have a great marketing strategy where they send out Kohl's cash and different percentage off coupons each month. So you go in ready to save 50% off on top of the clearance prices. But remember. It's strategy. Psychology. Their prices are most likely marked up high so they can afford to sell you something at X% off. And I'm okay with that. They have some cute dresses and good men's clothes. They have quality holiday towels for $1. They also kind of remind me of Marshall's or Ross. Their stuff isn't organized too well, and the aisles can be too narrow to push a cart through. You'll have to dig to find your bargain. Be prepared for a line. There's always a line. read more

Why, oh, why, oh, why? I just needed a freakin' brown jacket, dammit. I had some time to kill before picking up my 18-month old from daycare. Since the Kohl's in Glendora was on the way to his school, I thought I'd stop in to look for a brown jacket. Didn't matter what kind - leather, corduroy, thick, thin, whatever. Just BROWN. Yes, this store had all kinds of outerwear, but for some reason the ones I liked were either not in my size or the wrong color. The brown jackets I did find were either too big or too small. BOOO! Kohl's does have some cute items, but they have too much inventory which gives it more of an indoor swap meet atmosphere than the department store it's supposed to be. So the search for that perfect brown jacket continues... read more

Kohl's - Department Stores Near Me - GLENDORA, California

This is my local Kohl's so I usually come to this one. Every time I come here their employees are rude and so SLOWWWWWW. I think they should really work on their customer service because they come off very rude and stuck up. The lady even forgot to take off the censor off some jeans i bought (receipt in photo so you know I paid). What's the point of putting on alarm tags if the alarms at the door don't even work???? The store is usually very messy and things are always in the wrong spot. read more

Kohl's - What's the point of putting on censors if the alarm system doesn't work at the door? - Department Stores Near Me - GLENDORA, California

If you read my reviews, you know I ABHOR coupons, usually they are bait-and-switch. At Kohl's, however, the % -off coupon is good on EVERYTHING, including clearance items. This means, about 1-2 times a year, I go in there with my Kohl's cash (if I remember to save it) and a 30% coupon and go to town. The items I most like are: Towels Young Mens dept Bathing suits Candles, frames, small house decor items baby gifts Kitchen gadgets and dishes Underwear/Bras I am not a fan of the Vera Wang or other designer lines here. Uglier clothing and garish colors are hard to find anywhere else. My teen girls seemed to admire some of the newer lines in the Jrs department, but as a general rule they won't be caught dead in there. The Women's department is abhorrent and makes me depressed just thinking about it. Even my grandma wouldn't shop in there because, in her words, "it looks like Old-Lady stuff". Right you were, G-ma. read more

Typically I LOVE Kohl's. I've been a long time credit card holder and visited the stores often. More recently they've put significantly more restrictions on their coupons. For example, I spent over $100 today on 7 various items (towels, workout clothing, and accessories) and had both a 15% off and a 20% coupon to put to use and although only one coupon could apply (which is fine and normal) both had so many restrictions that in the end I only saved $5.00 on my over $100 purchase (that didn't even cover tax). I was very disappointed. You go to Kohl's to get great deals on name brand items, but with all of those items being on the "no go" list I will have to start shopping elsewhere for good deals. read more

This Kohl's is great! They always have a good selection of clothing. When I need certain sizes, it is much easier to find it here. Plenty of parking! read more

So I had to return and item cuz ot didn't fit my brother the person I had bought it for and Courtney went above and beyond to help me I had lost the recipt and the gift receipt and Courtney had the patience to look up the recipt manually because it was reading it from my card. She ended up finding it by logging onto the register that I had purchased from I didnt even know they could do that. I hope she get some sort of credit for this. Cuz honestly I would shop me more often knowing they have a really great customer service read more

I had a HUGE amount of Amazon returns and Fernando W helped me out with the happiest demeanor. I was very impressed by his customer service because as I said, it was a lot. I definitely appreciated his help!! I've never actually shopped here, just amazon returns but this particular experience was so great I had to leave a review! read more

Store could use some tlc. Messy. Customer service was good, except that I was told I could not use a coupon, that Kohl's emailed me. It wasnt expired. Very disappointed. Gotta do better Kohl's. read more

Kohl's - She refused my legit coupon. UPDATE 4/23/2016 She is in a public place. This pic is only posted with my review. Not on the business page. - Department Stores Near Me - GLENDORA, California

I love shopping at Kohl's, especially when they send me their coupons in the mail and in my email box. I also converted my mom into a Kohl's shopper with her very own loyalty card and everything. This Kohl's is located in a plaza that is across the street from Home Depot and the parking lot is pretty big. But if you come here on the weekends, parking can be a challenge because you aren't going to be the only person who thinks it would be a good idea to shop here. Every time I visit this Kohl's location (I frequent the one in Monrovia more often since it's closer to my home), it is always really busy. The long lines at the registers really can deter someone from shopping here. Seems like this Kohl's has longer lines than the one in Monrovia sometimes. Either more people shop here or there was less registers open. This layout is pretty similar to the other Kohl's locations and the aisles are neat and free of junk on the floor most of the time. The free store WiFi is also pretty quick, which is nice so I can access my Kohl's app (told you I love shopping at Kohl's) for additional coupons and such and also able to pull up my own loyalty card so I can earn points on each of my transactions. read more

The jewelry associate was helpful. We were greeted by kohl's associates all around the store, which made us feel welcome. They had great sales on clearance on top of the friends and family discounts. Always use discounts here, they mostly always have some. read more

Although the selection is not the greatest (and I am not a Kohl's shopper in general) the staff makes up for it. They are very helpful when approached and I truly appreciate this shopping experience. This store is clean and very conveniently located in a big shopping center. Deals are great if you find something you like. They always have great coupons out which allow you to get a lot of items for cheap. read more

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I went to return something and I was seriously there for nearly 2 hours and spoke to six (6) different people. They kept handing me off to a different person and to different managers. I noticed that they were even disrespectfully laughing a few different times among themselves (behind my back) about how they were keeping me there and making me wait. And then they went overboard when one guy said some cruel, disrespectful things to me about me returning the item. And all I was doing was returning a pair of shoes that did not work out for me. The shoes had minimal wear but were too tight for me so I wanted to see if they would accept the return even though they had slight wear. They did not accept the return because of the slight wear and that is fine. However, what was not fine was how extremely disrespectful they were to me. I just could not believe a large chain store like Kohl's would be so ugly and disrespectful to a regular paying customer who shops there often (but not anymore). They lost me as a customer, my entire extended family and friends of mine as I have told this story to as many friends as possible who have vowed not to shop there any longer after hearing my story. read more

Andy is the most disrespectful, rude, nasty person I have ever encountered. He has totally ruined the kohl's experience for me... This is my favorite store, and the glendora location is my go to. Unfortunately I have to find a new store to shop. During my visit I politely asked Andy to direct me towards the Nike section only to be yelled at and called a fat motherfucker under his breath but not really under his breath. I have never felt so humiliated in my whole life. I don't appreciate to be mocked by a young child as a 35 woman in front of my children. I am a diabetic and I have severe anxiety, this kind of Tom-foolery could have me in the grave. Thank you for your understanding. read more

Lady at jewelry chit chatting for over 20 minutes with customer while others waiting. I get it you should be friendly but when you see other customers waiting it ends up being poor customer service for others. read more

I never shopped at (Glendora) Kohl's Few years ago when they just opened , on Friday I received ad from kohl's , NB walking shoes regular price $69.99 now $39.99 , the sale starts next day Saturday , perfect I needed one , I told my wife to go & buy me one pair , my wife arrived at the door at : 7:50 am , they open at 8 am , when they open my wife was one of the first customers who went in , went to the athletic shoes department, asked the lady about it , she replied SOLD OUT Since that day never shopped at Kohl's In the same area there is : Target & Walmart, I shop there read more

Your talking a risk ordering anything on line. I ordered an item that was supposed to arrive in a week. It never came. I've had three different explanations from customer service. I just want my money back! read more

I am really frustrated with this kohl's. Every time I go into this store I come out really irritated. They have two check out stations with 5 or 6 registers. Now wouldn't you think if the lines at both stations are so long they wind back down the main aisles into the store they would have most of the registers manned?? No ! I was just there on a Saturday afternoon and stood in line for more than 30 minutes!!!! There were only two registers going in the station I was waiting for. My question ......why on a Saturday afternoon when the store is really busy are there ONLY two registers in service. NOT acceptable customer service. Do the managers at this store not think our time is valuable too?? I will avoid this store whenever possible. read more

Every time I have been to this place I have gotten crappy customer service. Definitely won't be comming here again

What a horrible experience. They claim 30% off for Veterans Day which was only true a very very select items in the store. By the time I went up with my purchase, I literally got 0% off of my purchase. There were no cart nor baskets to use. I'm a disabled vet with a toddler. I found this difficult. So I was told that if I downloaded the app, I would get 10$ off my purchase. Would you guess that it didn't apply to my purchase? Horrible company in my opinion. Going back to Amazon. read more

HORRIBLE customer service! Attempted to exchange a defective jacket purchased on a Kohl's charge, and they refused because they "aren't able to scroll Kohl's charge card transactions" to locate the purchase. I asked for the manager, Desiree M.,who repeated what the clerk had said. I was frustrated that the manager seemed to find the situation entertaining, as she smirked at my issue. Very unprofessional and rude! I even attempted to call Kohl's corporate customer service while in the store, and was told there was no manager available at this time (8pm). I've been shopping at Kohl's for decades, and have never been treated so poorly! Definitely not returning. read more

Love hate relationship with Kohl's. many of the clothes can be a bit low quality. They offer you these major discounts, but with the discounts is really what these thin, loose stitched clothing items are really worth. You are paying too much if you pay a normal price. It can be kinda messy, too cramped, and overwhelming when looking for clothes. But I love looking in the clearance section for the trendy costume jewelry. They have a nice selection of bracelets, earrings, and necklaces. sometimes I pay as little as a few dollars for something that was regular $30. Score! I have also purchased decent quality towels and bed sheets here and really cute pajamas from the clearance or half off sales. Only buy things when they are sale, if you have one of their monthly coupons, or if you have the Kohl's cash. Otherwise, you are overpaying. read more

Overall: You need to clean house and get a new Front End team, I've seen more hustle and effort from people of Wal-Mart. Hassle free returns? That's hilarious. I have yet to come in and have such an experience. Just because a customer or guest has an item without a receipt gives you no right to question whether or not the product is stolen or not. You have cameras, security, and management to deal with that. Don't try to police, cause you need the job more than the time of mine you're wasting. Tips? Get your act together. Clean your damn store. Learn a thing or two about basic human interaction. read more

What a bunch of arrogant know nothings. From the managers down to the lowest floor person, this place needs a shakeup. I realize with their big budget for advertizing, they are little what us little people think, this is one little person that seamlessly moved over to Target, JC Penney and the like. My cheif complaint is the cell phone use by the floor personnel. Ring ring ring. And the calls seemed so much more important than customer service. If you ask about the merchandise, assuming that the floor person can be persuaded to interrupt her social networking, the floor person with difficulty, will read the same tag that you see. I can do that at the 99cent store. And the cashiers- mindlessly droning on and on about how Kohl's credit will lighten and brighten my life. Shopping carts that are too small. On sale all the time. What's to like when the employees are mindless representatives of today's younger generation. Must ge a hell of a place if the employees can spend all day telephoning and texting. read more

This store gets only one star for me because the customer service system is very inefficient. I purchased a pair of shoes for my son and have already paid online. The reason to do that is to save my time. However when I came over, I realized that they had a long line for holiday return. And when I asked where I can pick up my online order, they told me that I had to wait in order with the returns. This doesn't make sense because I just have to show my ID and my item should be ready for picked up. The store made no effort to speed things up and maybe take my ID and check my order to just give me the item. I'm very upset. Even this store looks cleaner than most other stores but again, it wasted my precious time on a Sunday. read more

Displays seem more neat than previously. Didn't have right side pants for men or boys size 6.

Pig sty... Clothes everywhere, no customer service, a massive mess. The store is cluttered, the associates walk away when you approach. The pricing is not cheap. There is always a slow moving very loooonnnng line. Obnoxious music plays. The departments are are crammed full of merchandise. Most of the items are never sized or recovered. The dressing room is piled up with clothes on the floor. The associates are rude. Blah. 1 star for lots of parking. read more

I love Kohls. This store can get a bit intense during they're frequent and amazing sales but the staff really keeps up with it. Sometiems the clothing racks can be messy when they have a good sale, but it's well worth it. I almost never have a problem finding what I need in my size, they have a good selection of merchandise on the floor and the staff is always happy to help. Check the mailers because the prices are typically a litlte high but when they have sales you're paying Target prices for Macy's quality of merchandise. If you are brave, check out the clearance racks they tend to hold really great deals! read more

Brandon one of the employees here is by far the best one I've delt with yet!! He was so willing to help me and my dad and literally went above and beyond to make sure I was satisfied n happy The five stars definitely goes to him Thank you dude you rock! read more

The worst dot com experience. They're unable to resolve an issue regarding delivery to wrong the address. I called and tried updating my address 10-15 minutes after the order was placed online. I had to deal with customer service that spoke broken English from their overseas call center. This is a direct quote from their site, "We may be able to make the following changes within 30 minutes from when you placed your order: Cancel your order." I was not able to cancel my order, I couldn't update my shipping address with Kohl's, and I updated my shipping address with OnTrac as soon as I got the tracking number and they still screwed up. The payment was made using a Kohl's credit card. I can't do a chargeback, I didn't receive my order, and now I'm obligated to pay for this since it's tied to my credit report. Thanks Kohl's for nothing! read more

I just shopped at kohl's in Glendora it was great this store is so much better the Ontario or Fontana. It's out of my way but on the way to work. When I need to shop kohl's i'm just stop on my way to work. read more

I used to shop here for years, however I use a cane and have trouble standing for long periods of time. Every time you try to pay for purchases you end up standing in line 30 + minutes. I really don't understand why it takes so long to check someone out! Hadn't been there in several years, it was my grandsons birthday and he wanted some new shoes so we went to the glendora khols since it was about 7pm already, he found some shoes he liked, I also found a pair of shoes and some perfume all of the items were on shelves that said that particular brand was on sale, however they had a long list of styles that were on sale. We get to the register and low and behold not one item we were purchasing was apparently on the list of sales items, the perfume sale sign just had 39.99 and 49.99 for the 2 different sizes but no other information but was right under the exact 2 sizes I was looking at so you'd stand to reason it was for those 2 items, but no I was told that sign wasn't for that perfume it was the same story for everything. I ended up leaving what I wanted there. It's so confusing and I refuse to give my money so to a store that engages in shady practices. These are the reason I stopped shopping there in the first place, had a lapse in memory and was reminded why again. Will not shop there again read more