I just waited in line at customer service for a half hour for a return, only to be told the real return line I need is on the other side of the store. I've been standing in lines for a freaking hour now. read more

Today was the first time I've been to any Kohl's since Covid, and honestly, I'm not that enthused about returning to them unless it's for something I can't get elsewhere. For one thing, they opted to cancel my Kohl's card for lack of use during the pandemic - it's very rare that I've had a department store charge car canceled on me that quickly. It didn't help today they were out of most of the items I was seeking (some were on sale). Of course, Kohl's is one of those stores that plays "You saved so much money today!" games by starting with markups followed by "deep" discounts. I have to believe this store is short-staffed as well. Many shelves for clothes look like they hadn't been straightened out since the store opened that morning. They didn't have enough registers open by the main entrance either, and the line of customers waiting there to check out was at least fifty feet long. The company isn't doing anything exciting enough to try to get me back, and this store's situation didn't help. read more

I am not a fan of the Kohl's concept, which is to require the consumer to put on layers and layers of coupons and discounts in order to get their prices down to their competition. I once did a comparison shop of five identical -- I mean, identical - items from Kohl's and Target and found that with all the discounts applied, the net price to the consumer was within a penny (a penny!) on four of the five items and within 20 cents on the fifth. The difference is the price is listed on the Target items, and you have to jump through lots of hoops at Kohl's to get the good price. At the cost of your time. They obviously do this because of the psychological trickery of the perceived "bargain" or "sale". This particular Kohl's has the utterly standard Kohl's layout and has better clothing stock than your typical Target and a lot of randomized other minor items in their other "departments". I tend to come back only because if you want particular newer kids clothes, there aren't a huge number of options for quick retail shopping, and oddly enough they seem to occasionally have incredible bargains on shoes - inconsistently, but often enough to tease me in. This location has the virtue of being in a little strip you can access from either Central, New Karner, or Albany street but that is not blocked in by traffic, so in terms of convenience it's a modest improvement as far as parking and schlepping. Not to say it's much of a destination store but the convenience will probably lure me back, if I can remember my nineteen different coupons or "sale" windows properly. read more

Kohl's - Department Stores Near Me - ALBANY, New York

What a disappointment! Went to scope out some things for my friends trip abroad. We were going to come back the next day to use her 20% coupon. I had a 5.00 off coupon that was expiring that day so I thought it would be a great time to treat myself. I bought two shirts which rang up wrong. I had to go take a picture of the display to prove I was correct and my coupon didn't work because there were so many exclusions to the coupon and my shirts only came to 24.00 instead of 25.00. There was nothing I could buy at a low price to get to the 25.00 mark. On the back of the coupon it actually states log on to Kohl's.com for MORE exclusions. Well, you lost are business for the next day when we both would have spent probably over 200.00. A little tired of trying g to jump through hoops to use a coupon. I think my relationship with Kohl's is done. read more

I really like Kohl's... Great sales, great mens department, great kids department. Senior day I think on Tuesday 15% off. read more

Kohl's - Pretty! - Department Stores Near Me - ALBANY, New York

they had not a single bra in my size that wasn't ugly, I found 2 in total and they were paper thin and ugly, so ugly a blind person wouldn't want to look at it. I am appalled that they have up to a 40c but not a single DD bra. I'm pissed this is one of the worst experiences I've had in kohl's and I've been there on Black Friday, even target and Walmart have not ugly bras in my size but kohls can't. they jack up their prices since they think they're the best but can't get DD bra in their store, they should be embarrassed and anyone who shops there is wasting money, I can get the same clothes for 3 dollars at Walmart but it's 10 dollars at kohls, and sometimes worse. over all, I just can't stand this store and apparently the people running it hate girls with big boobs, why, idk I love having big boobs, the only bad part is stores like kohls that never carry sizes bigger than D. yes they carry a few DD's but nobody with eyes is gonna wear a paper thin butt ugly bra. I'm done with this store and other stores like this. read more

I used to love shopping at Kohl's. The past several times I have come in, it's been a huge disappointment. The shoe department is a complete mess. Forget trying to find a style you like in your size. It's like a flea market and there is no telling where anything is. I could not find handbags anywhere in the store. In the women's department, there are racks and racks of disorganized sale items in no order. Again, like a flea market. There doesn't appear to be any good jewelry, which used to be a draw. What's going on? read more

Stopped by this store today and was extremely disappointed. The store was a total mess. The products were strewn in manny locations. In fact it was difficult navigated the aisles because of clothing on the floor. I realize it was a holiday weekend and many sales were in progress, but there was no excuse for the disheveled condition of the store. We've never experienced a Kohls store being so disorganized. The management team should be held accountable. read more

Customer service Indian lady very very rude - wouldn't touch one of the customers objects. Stopped responding as the customer was asking her questions read more

I went to the store because after swi thstore had a larg This store had a large variety. When I went to check out the store clerk told me that if I applied for a Kohl's credit card I could get 35% off the purchase. I agreed. After I was checked out I noticed on the receipt, she forgot to takeoff the 35%. She wrote on the credit card information but I have not received the 35% credit and it The nday I checked and I did not get the credit so I called customer service. I wasn't told by them that I was not entitled to the 35% credit because of the items I was purchasing. Never mind that the sales person offered me the 35% credit to get a credit card for their company. She offered me five dollars of Kohl's cash for any trouble. I immediately told her to keep their credit card, I did not want it, or to have anything to do with their store. I will be returning their swim gear and not shopping at their store again! read more

Kohls is my stop for top line dress clothes at a cheap price. Same brands you can find at Macy's at such a better deal. Speaking of deals, you can get decent deals in all departments no matter if it's women to men's clothing. Even the bedding and kitchen area has amazing prices. Kohls seems to be fairly staff so waiting to be check out isn't a big issue even during the Holiday rush. Only flaw is how constant the deals change day by day, make sure to double check the dates on sales before adventuring out. read more

One of my favorite stores. This location has clearance items in addition to their seasonal selection.

Service was kind of spotty. They have a pretty decent amount of Mens suit attire and nice home goods. Their signs of prices are pretty dull so you kind of have to really look for them. read more

Poor customer service from the manager. He was not helpful at all with a problem. Said if it was a 10 dollar issue he would help but if it's a 75 dollar issue he can't help me even though his customer service said it was his job to fix it. 6 phone calls and still not fixed. read more

The store is quite a mess compared to the kingston store. Items were jammed on racks making it hard to find items of interest. Tons of stuff in the aisles making it hard to walk. They really need to better organize this store. read more