When they remodel the store, they invite Ben Affleck and Samuel L Jackson in to do the remodel, and…read morethen those 2 get to work "Changing Lanes." This is the Lane Bryant located inside the Crossgates Mall, which is a massive hulk of a mall in Albany. But it's not green, so how much of a hulk can it really be. Not our favourite mall, and not Barbie's fave Lane Bryant (she used to shop here a lot more and told me she's been to at least 50 of these!) by any stretch of the imagination, but still a good one, and we'll definitely be back here in a future. Word of warning though... They're expensive, much like most Lane Bryant stores, even for us. But they're well-stocked and very friendly.

This review is simply for the management team coming from a former employee. In case you are ever…read moreconsidering employment at Lane Bryant in Crossgates (DON'T). The training is bare minimum and rushed. If you don't work there often, maybe 1 or 2 days a week-they feel you should know everything (although if you work weekends when they are busy) they don't have much time to show you. Management treats their clients with respect and professionalism. They treat their employees like they are children. They micro manage to no end. They are in your face seeing what you are doing your entire shift. They call you out in front of customers if you're doing something wrong or in the wrong area trying to assist with something. They are also a smile in your face and talk about you behind your back crew. Way too many managers telling people to do different things. They are not all on the same page. It's retail for crying out loud. You aren't giving Brain surgery. The amount of pressure thrown at you during your shift is ridiculous. It's not even worth the 70% discount. No one should be stressed out at a part time job or feeling like they are doing something wrong every single time they work. Train your staff correctly. Treat them like you treat your clients. Then maybe you won't have such a high turnover...and maybe you can keep an Assistant manager. Lastly, have some empathy for your staff who is expressing how you've made them feel..instead of laughing in their face and telling them, they are being "Ridiculous". Real Professional (NOT)! Customer service is not just given to clients, it should be given to your employees as well!

Found several quality clothing items today for myself including three Chico's brand shirts…read more 5 Stars-- Good prices Some name brand clothing (Hurley was one.) Can return items with receipt Good selection of women's, men's and children Good layout and signage Very organized and tidy Efficient check out Pleasant staff Clean Dressing Room Convenient parking Not 5 Stars-- Too many overpriced poor quality Homegoods on shelves take up valuable floor space. Shoes are few in number and very limited in quantity and size. Men's section has sone poor quality shirts jammed together on a few circular racks.

Awesome staff, great prices and selection of clothes. I would recommend Peter Harris always.read more

I love to support small town businesses, the place is immaculate! On top of that they have every…read moresize imaginable and the clothing is very good quality and definitely worth the price, the girls in there are very polite and the music is Poppin. I'll definitely be returning again ladies!

I came into the store to get my prom dress, and the woman refused service when my mother asked for…read morehelp tying my dress. She directly said "no, i don't want to go in there", and walked away. My friends and I left the store immediately and will not be coming back.

I am sitting here heartbroken trying to come up with the appropriate words to use to describe my…read moreexperience. I came in today with my daughter and 2 of her friends to look for prom dresses. My daughter has struggled with sensory issues her entire life that make certain situations challenging. After finding the perfect dress she was so excited to try it on and show her friends. We struggled in the dressing room because I couldn't figure out how to help her get it on and she ended up stuck at one point. Long story short when we finally got the dress on I couldn't figure out how to lace the back and reached out to the associate for guidance. She flat out refused to help stating "No I don't want to go in there". My daughter was brought to tears and of course the 3 girls refused to buy the dresses they all wanted out of principal. It pains me that in 2026 this is how people treat others with disabilities.

I've been in here a few times but I haven't gotten anything for two reasons, which will probably…read morenot deter most people. 1. I'm trying to only shop made in america, and if I remember correctly I did find one or two things but nothing I really liked and 2. It was fairly expensive. It's a cute store, and has lots of nice selection, but I just haven't found anything that I particularly cared for. Its definitely worth a stop in if your already in the area though.

The employees are fantastic, some just more outgoing than others. The customer service is amazing…read more If you are lucky enough to deal with Ki-Ki, you'll get the best service and experience. I heard about this place from a coworker who had a coupon, so I gave it a shot. They always have coupons or sales. I love the clothes there! If they don't have something in store, they'll check other stores or order online, the possibilities are endless.

We walked in about 30 minutes before closing and found some great deals. The store was clean, and…read moreAl, the salesperson, greeted us with a warm smile. It's a spacious store with plenty of clothing options to choose from. My husband and I were looking for sizes, and a young associate named Jeana (I hope I'm spelling that correctly) was extremely helpful. She answered our questions about fit and style, and was quick, attentive, and friendly throughout. We ended up spending quite a bit, and have no regrets.

excellent service i got greated at the door and all set. The Selection was extraordinary with…read moreoptions galore and i got 2 suits for a super deal.

Nothing good to say. If I could give 0 I would. Same as the others regarding the older red headed…read morewoman. She did not greet me or other people of color that walked in after me but greeted a Caucasian woman. I've been here 3 times and each time she never acknowledged me. The younger gal that works there is a lot kinder and has greeted me when I come in the door. Also, you'd be better off selling the items yourself online or going somewhere else because what she offers is offensive. The markup is probably considerable compared to what she offers you. Customers are keeping her business going as we provide her with items to sell and make money. You should really show some kindness and respect to the customers that support your business.

I've sold with Clothes Mentor once before, only brought a small bag and they took most of my items…read moreso I figured I'd bring a larger haul for my second selling experience. I dropped my clothes off at 2:30 on a Friday afternoon and told it would be an hour to go through everything, which I completely understood they were busy! I brought new Loft, Banana Republic, Anthro, Lulu, Gap - all the brands that they take and spring / summer styles. It took them 3 hours to go through everything and only took 5 items. The staff I dealt with were rude and dismissive, I felt like a bother. You're better off going to Plato's across the way..

I visited this place in order to find a prom dress. Now, I am not a very skinny girl, but I'm also…read morenot a very big girl. However, their selection of dresses seem to only fit the "ideal" body type. Their selection does not take into account girls with bigger chests, and they have a very small range of sizes. In addition, the amount of fallout from the glitter was insane. The value of the dresses seems pretty decent, it's just the glitter was everywhere. Service was okay. I had no problem with going into the changing rooms or anything like that. However, please, Windsor. Please take care of us girls that are on the bigger side. Diversity is key. This place creates insecurity and frankly made me feel like I wasn't worth being invited to prom by my partner..

The Windsor changing, and I hope they don't blow me…read more Located at the massive sprawling Crossgates Mall in Albany and featuring a lot of decent goods and sexy outfits and swimming stuff, and one of the popular stores of the mall, and one of Barbie's faves too. And service is pretty nice too but with these prices, I will stick with three stars.