So, these guys are great. I moved to Carrboro from LA with my Honda CB500X in the back of a moving…read moretruck. With no ramp, and I knowing the bike needed some work, especially if it was going to be my only vehicle, I needed to find people to help me out, pronto. Enter Combustion Cycles. From the first moment of me going 'help!' and driving my 18' van into their yard to unload, to a full service, chain and sprocket replacement and adding handlebar warmers, these guys were great. It's super easy to have a conversation with them about things too - there were some things we talked about doing but I just couldn't afford at that moment and them figuring out alternatives that would tide us over, to getting a rather stern talking to about needing to be better about chain TLC ("I mean, we can keep taking your money but you really should prevent that...". They're also great in a pinch - I'd ordered handlebar raisers and after getting stuck in traffic showed up there at literally 5.45pm, they ended up installing them in 10 minutes flat and charging me quite literally only the minutes they'd worked on it.

I don't normally leave reviews like this, but after weeks of dealing with this situation, I feel…read moreother motorcycle owners deserve to know what happened. We took our motorcycle to this shop for diagnosis of a warranty-related concern. We did not take it there and tell them to repair whatever they wanted and send us a bill afterward. At no point were we provided a quote for repairs before the work was completed. At no point were we contacted and asked to approve over $1,000 in repairs. At no point did we authorize the labor or parts that were installed. Instead, we were informed the bike was finished and then provided what was labeled as an "estimate" after the repairs had already been completed. An estimate is supposed to help a customer decide whether they want the work performed. It's hard to make that decision when the work has already been done. What makes this even more concerning is that the owner later admitted he could not produce any signed authorization approving the repairs. No signed repair authorization. No signed estimate approval. No email approval. No text approval. Nothing. The owner also stated in writing that it was his decision that the issue was not a warranty concern. Rather than contacting the warranty company before repairs were performed, he made that determination himself and completed the work first. Think about that for a second. The shop found time to diagnose the bike. The shop found time to perform the repairs. The shop found time to install parts. The shop found time to create an invoice. The shop found time to decide the failure wasn't warranty related. But somehow there was never time to call the customer and obtain approval before moving forward. Throughout this process, getting answers and documentation was a battle. We repeatedly requested paperwork and records. We were given changing explanations, references to documents that could not be produced, and excuses instead of clear proof that the repairs had actually been authorized. As business owners ourselves, we understand mistakes happen. What we don't understand is how a shop can complete repairs, present a four-figure bill, and then be unable to provide documentation showing the customer approved the work. If you choose to do business here, protect yourself. Get copies of everything. Get every estimate in writing. Get every authorization in writing. Do not assume you will be contacted before work is performed. We certainly wish we had. For those asking what the issue was... Went in for not starting until warm, they found some valves had no clearance and fixed them without letting us know until after it was all said and done, stated it was over 8.5 hours of work. On their website which anyone can view, a customer only authorizes 1.5 hours of diagnostic work, to which then the customer is to be contacted if they need to go further to get authorization from the customer. None of that was done.

Went to price out tires for a 4wheeler. We were greeted walking up the store by someone taking care…read moreof another client ( he just said welcome in, still giving his attention to the customer he was helping). Walking in we were greeted right away and directed to where we needed to go which was parts and service. There was an employee ready when we got to parts and was able to quickly show us different option depending on our needs! It was very reasonably priced and had appointments within a week or two.

Tristen was more than helpful getting my bike back right I highly l recommend and I will be coming…read moreback for all my needs

I can't tell you how helpful F.P. and the Ingold team has been over the years aced especially…read moretoday! They moved mountains to help get us to one of the rare dmv appointments:) Always quality service, kind aces personable team, and competitive pricing. Plus just caring. Keep it local!

Needed a quick oil change. They did a great job and were fast and efficient. Sat in the waiting…read moreroom and was in and out in an hour. Thank you!

Trevor gave my vintage race bike a far nicer paint job than it deserves. He was communicative and…read moreprofessional throughout - I got regular text updates with photo/video progress shots as the work progressed. Great work done by a nice guy. I wouldn't hesitate to use him again for any paint or metal work.

Stay far far away. Left job completely unfinished and unprofessional in every sense of the word…read more Total loser. And I lost over $45k. The fact that I even have to select one start is insulting.

The repaired my back flat on an e-bike. Went flat again in less than a month which can happen due…read moreto road conditions but I thought perhaps something internal to the rim caused it. Took it back to then during peak bike repair days for students returning to campus. They may seem brusk to some when being honest about times, conditions, etc. They are HONEST and fit in a same-day flat repair only to charge me nothing saying they found a washer accidentally left in the tire from the last flat fix. AMAZING! Trust the staff, even if they speak frankly. They are VERY up front and honest and, very importantly, do excellent work at good prices/rates.

I bought a tire repair kit and some oil for chain today. I wasn't sure what was best type of kit…read morefor my bike but Cody took the time to explain the different types of kits, pumps, etc as well as show me what I'd need to do in event of a flat tire so as to ensure I am prepared if (when ?) that unfortunate day comes. I really appreciate the patience he showed to me as I'm not the most mechanically inclined individual. Highly recommend this bike shop.

We are blessed in Durham with quite a few cycle shops. Not sure why I choose this one, but they did…read morea great job on my old "Schwann." It had been languishing out in the shed, since I don't really have a decent place to ride. I finally decided to bite the bullet and get a decent rack, and get my bike ready for riding this fall. Easy delivery and pickup, took about a week (I'm not the only one with this idea, it seems!), and she's now road-ready. Good to know I have a place to refer to when I need advice or quick fixes.

I have a second-hand road bike that rode a little rough in some gears. Indexed shifters were not…read morecalibrated well when I got it. I took it in to Seven Stars for a tune up. Just biked home and it rode so smooth. Like butter. In all gears. It feels like a brand new bike. They did an awesome job. This was my first visit and I'll definitely go back.