Superior service and quality work. Love Scott And his attention to detail ! Stay away from the big commercial HVAC !

I switched to KNOW Heating after using a big name company that I did service with for almost 10 years. The big name company with fancy commercials on TV And took monthly service amounts to "make it easier" for me. 2 years ago they said that I needed to replace my ENTIRE air conditioning unit that they had been servicing for almost 10 years. The unit was only 11 years old at that point. They tried to sell me a new one for $9k !!!! I decided to get a second opinion and had 3 different companies come to check the unit. THERE WAS NOTHING WRONG. They said someone had loosen up a valve and all the antifreeze was gone. Needless to say I was almost the victim of fraudulent business practices. I dropped my contract and have been with KNOW ever since - you WILL NOT find a better HVAC company with amazing customer service and integrity. Ask for Scott! I have referred 5 people since then and they all love the service. read more

These guys are great. Scott is an excellent tech and we have heat again today thanks to them.

Know Heating did a spectacular job on replacing both our Gas Heater and Air Con units in the coldest snap of the year, did consummately great work and they have been back for routine checks and maintenance every year since. This visit they noticed a plumbing leak near the hot water heater that might have turned our lower floor into an 'in ground swimming pool', and we were thus able to nip the problem right in the bud with no serious damage. A more professional, thorough and helpful team you could not ask for. 10 stars out of 5! read more

I wasn't sure exactly what I needed, I just know my wife said the heater didn't feel as warm. I called Know Heating at a neighbor's recommendation. They sent Scott out the next day. Scott was well mannered, and explained what he was doing the whole time. I know a bit about electronics, so he spoke on that level, and didn't try to hide anything on his meter. We found a small issue that a few taps corrected, and now all three elements kick on. I feel they were honest and reasonable, and will definitely be having a long term relationship with this company. read more

This review so far is based just on an inspection visit and the results from it. I will update my review after our transaction is complete, and again when the unit has been in service for a while. My furnace started making a loud bang during ignition and it was almost 30 years old.I found KNOW through Yelp, and called them. They picked up (everyone else wanted me to leave a voicemail) and I was able to schedule an appointment. The lady on the phone was nice and explained how the whole visit would work. The day before the appointment they called to confirm and the next morning I received a phone call saying that a technician was available earlier if I wanted which was nice. Scott showed up and performed an inspection on my furnace, coil, and compressor. Scott was extremely knowledgeable about my unit, and walked me through the whole inspection. Explaining what was causing my furnace to explode occasionally and what would be needed to replace the unit. He explain the cost and gave me time to explore the different units, even encouraging me to shop around. He layout the different warranties and explained every thing on the proposal over some coffee. There was no upselling, or pushiness at all. That was probably the best thing. I had done a ton of research on my issue, my unit, the way an inspection should be carried out and the questions I should ask if a problem was discovered. Everything was right on par with what I was expecting and he answered all of my questions without me even needing to ask them. After Scott left I worked out the financing and within 15 mins had my confidence restored that I wouldn't be sitting cold all winter. My new furnace is scheduled to be installed on Wednesday morning (12/31) just in time for New Years. Edit: 12/31 Upgraded from 4 Star to 5 Star Scott and another Technician arrived around 8AM and begin the removal and installation of the new furnace. They wrapped up the process around 4:45pm, and my house was warm again by 5:00pn. Before they left I was completely briefed on all the work that was done and what was required to maintain the warranty. One of the parts that I had ordered was out of stock so I was upgraded to high tiered part at no cost. Free upgrades are always a significant plus. I will be using KNOW for all my HAVC needs from here on out. read more

Our AC unit went out overnight last Tuesday. On Wednesday I called first thing in the morning and a technician was out there in less than two hours. He did a great job checking everything out, finding the problem and communicating with me the issues. I also learned a lot about our HVAC system in our condo. I had to get a completely new unit and the technician's came back out first thing on Friday (July 19), I needed a crane rental to get new unit up on roof which caused a slight delay. The technician's were true professionals, did a fantastic job and kept me updated along the way. The cost was much better than I was expecting as well. I would highly recommend KNOW Heating for any HVAC questions or problems. read more

I called them out to my house to service my heating unit. My heating unit is from like 1900 (not literally but it is very old) so I wanted to make sure it would make it though the winter. The gentleman that came out was very nice. He answered all of our questions. It was a little expensive but no more expensive than any other heating/air conditioning place I have ever used (I believe it was $100). read more

I called this company for a quote on residential air installation and she asked me questions about the area I live in then told me they charge to provide a quote because "it cost the technician gas to come out". I of course can't prove it but I think she told me they charge based on the area I'm located. read more

We had a wonderful experience with Scott from KNOW today. We called this morning about our heat not working and they sent soemone out by 11am. My Husband and I just purcahsed our house in April so this is our first winter in the house. When Scott arrived he immediatly recognized the issue and walked me and my husband through what was wrong. Our furnance will need to be replaced and was honest with our options and even suggested us get bids from multple places. Scott was honest and thorough throughout his visit. He even identified other problems that related to HVAC that our inpector did not report when we purchased our home. We are now Customers for life and will recommend Scott and KNOW for all heating and cooling needs. KNOW heating- You are certinily lucky to have Scott Downs on your staff. read more

This company is awesome! Showed up earlier than given time frame, friendly and quick The technician was extremely knowledgeable and helpful showing us what the issue was and they my furnace up and running, including obtaining the parts within a few hours of the initial appointment! Highly recommended and will use this service from now on! I am in Columbus OH no idea why I am showing up from San Fran CA :) read more

Overcharged us for a AC dual capacitor replacement the part cost 50 bucks. They charged us 40 dollars for a service call and 210 for putting the 50 dollar part in which only took 3 minutes. So in total they charged us 250 dollars to put in a 50 dollar part. The service guy was here for 5-10 minutes tops. They did the job and the repairman was very nice but they overcharged us. read more

We have had 2 excellent experiences with KNOW. Scott has been our technician on both occasions. He is knowledgeable, honest, and fair. He takes the time to explain the issues at length and is not looking to overcharge customers. Our heat went out today (of course, the coldest day to date this year) and he was able to squeeze us in at the last minute. This company is top-notch and I would highly recommend them to anyone! read more

I have used Know Heating twice in the past for problems on both furnace and AC in 2 different mobile home locations. I found their service to be excellent. Unfortunately, when I called just recently for an AC problem they told me they don't work on mobile home units. I have recommended them to others, but apparently if you live in a modular or mobile home, you're out of luck. read more

Company gave me a two hour window when the tech would come, and followed up with the phone call to tell me he was on his way. He arrived right on time and Scott was punctual, pleasant, and a wealth of knowledge. He took the time to explain what was wrong, and demonstrate how to clean the unit and manage heating and cooling costs. To the other reviewers point, our bill also came in at about $250 for some fried part, and bc I know nothing about AC units, perhaps it was quite an overcharge. That said, every business has a mark up, and given the $39 service charge at KNOW compared to the $130 one that Favret quoted, I'm fine with it; you'll take it on the chin somewhere in the pricing. More importantly, I've dealt with so many unprofessional, unreliable, and downright questionable home repair people and installers that I'm more than willing to pay for people who are customer-oriented, even if it isn't the cheapest. You get what you pay for. read more

I was very pleased with KNOW Heating, I needed my furnace serviced due to no heat and they were able to have a technician out the next day. They called prior to arrival and were prompt. The technician was very experienced and took time to explain the problem and what needed to be done. Again, very pleased and will continue to use KNOW Heating and recommend to others. read more

I live in an old house in downtown Columbus with poor insulation and an older furnace. Right in the middle of heavy snowfall and cold temperatures the furnace failed. I called Atlas Butler and they sent a technician to my house that day. The Atlas technician informed me that it would be $2,200 to fix the motor in my furnace and they couldn't get the part until a few days later but they could get me a brand new furnace that day for $5,000! I have very little knowledge of HVAC equipment but these prices seemed too high so I called KNOW heating and asked for a second opinion. Upon arrival, the KNOW technician was very professional and extremely knowledgeable. He showed me exactly what needed to be fixed and showed me, on a chart, what it would cost to replace the system. The technician quoted me $700 for the same repair that Atlas Butler said would be $2,200. Not to mention, he picked up the part and installed it less than two hours later! Either Atlas Butler is a bunch of scam artists who thinks it's 0K to hustle hardworking people who have no heat in the middle of winter, or they are just flat out incompetent. Atlas Butler's house calls are twice the price, their repairs are three times more expensive than KNOW Heating and their technicians left the furnace disassembled and had to return to put it back together. read more

KNOW heating is an outstanding company. Our furnace went out over a weekend and the technician arrived within 30 minutes. Scott was incredibly knowledge-able, friendly, and professional. We needed a part to be ordered to fix the problem and he was able to keep the furnace safely working over the weekend, then he picked the part up early and was at our place before 8 AM to install it. I highly recommend KNOW heating!! read more