Trevon came to my home for a furnace repair. he was professional and friendly. he worked…read moreefficiently and communicated clearly! I will definitely call them again if the need arises!

I stopped using because I found a HIVAC service provider I like better. SHC is basically OK…read morehowever I am very demanding and also requirement full understanding what and why things are done or needed.

We needed our hot water tank repaired as we have a tankless gas hot water heater that no longer…read moreproduced hot water. This company established the problem the next day. They contacted the manufacturer and got the parts replaced under warranty. Their repairman, Joel, was a very personable and knowledgeable person that repaired our unit and thoroughly explained everything to us. They got everything done within the week. WOW. Gary Clark

I recently purchased a property in Columbus and discovered there were a couple issues with the…read morefurnace that the home inspection did not catch (broken ignitor and wrong filter size). I found Mike from Thermo Pros on Yelp and requested for a quote. Mike got back with me within a few minutes and I scheduled an appointment with him later that week. Mike on was time, honest, and true to his quote. Despite me not being on-site, he kept me in the loop through texts/calls and updated me throughout the entire repair process. Mike checked if the repair was under warranty and found parts for me the same day. He was able to fix the issue and get the furnace up-and-running in less than three-hours. Thank you Mike!

Outstanding service and very informative! I would recommend Mike to anyone for reliability, honest…read moreand detailed work. If you want to know what's wrong and have it fixed right this is who to call

Our A/C died Tuesday evening, my husband is a veteran with health issues. He knows HVAC, and…read moreelectricity and the cost of these things, unfortunately not able to fix them himself. So we need a new capacitor. Next morning, I text this company, owners son came at noon. Husband tell tech what he wants done. The internet says a capacitor costs from $18 to $45, we were charged $376 for this part! Service call was $99. We didn't get a freon charge, he just rip us off for the price of the capacitor. We won't be doing business with this company again!

Great service. Prompt, professional. Great price. Highly recommend to anyone needing air…read moreconditioning or furnace work

Called for ac not working. They came same day (after a holiday weekend) fixed quickly and very…read morereasonably. Wore booties in the house, Arron very professional. Highly recommend!

No pre arrival phone call. The tech wouldnt do anything cause the space had shelves in there. it…read moretook 2 minutes to remove the shelves. He wouldn't stick around to fix it. Claims whoever installed the unit, put it in upside down. I'm pretty sure according to Rona management Eagle is the company who installed the unit. He claims the fuse is wet because it is upside down that's why it got wet. I don't know the techs name he didn't give but I certainly do not want him back. I live at 101 Richard dr. Pataskala Ohio. 43062.

My experience working with Cham from SuperTec to install a thermostat:…read more A friend had previously installed a Honeywell thermostat for me and it worked perfectly for 1.5 months before a fuse blew. My apartment maintenance reinstalled the original Emerson thermostat, and decided to hire a professional to complete the install. First tech visit: Before Cham installed my thermostat, my A/C was working perfectly with the original thermostat - blowing cold/warm air with no issues. After he installed the Honeywell thermostat, the heat worked but the A/C was NOT working. It was blowing warm air instead of cold. I checked and told him the A/C wasn't blowing cold air. He told me to "wait it out" and "take his word for it" that it would eventually come on. I had to leave for work, so I paid his invoice and just trusted him. When I got home at 9 PM, I set the A/C to 60F when the room was 73F. After running for an entire hour, the temperature stayed at 73F. I texted him at 10 PM to report the A/C wasn't working. Second tech visit: He came back and claimed the problem was low refrigerant levels. He took refrigerant readings with the Honeywell thermostat installed when it was 30F outside. He himself stated that refrigerant levels should only be measured when outdoor temperature is at or above 65F. Yet he took readings at 30F. At my request (maintenance required the original thermostat to be reinstalled for work orders), he said reinstalling the original Emerson would cost $100. I agreed to pay because I thought maybe there really was a refrigerant issue. I paid the $100 (now $250 total invested). He reinstalled the original thermostat and immediately the A/C started blowing cold air. I told him it was now blowing cold air. He claimed it didn't appear to be blowing cold air despite me feeling it clearly blowing cold. He had taken another refrigerant reading with the original thermostat at 33F outside and claimed both readings were "almost identical." The the A/C worked perfectly with the original thermostat and didn't work with his Honeywell installation. If refrigerant was truly the issue, the A/C wouldn't have worked with either thermostat. He then suggested I return my Honeywell and buy a new one to prove the thermostat was defective (not his installation). It was past the return window, so I would've had to buy another $90 thermostat. He said if the new one worked, it would prove the first thermostat was bad. If it still didn't work, he wouldn't charge me again. At this point, I had paid $250 and saw his story wasn't adding up so I hired another HVAC professional. Before tech started work, me and the tech tested both heat and A/C together. Everything worked perfectly. The tech installed the exact same Honeywell thermostat that Cham from SuperTec had installed (the one where A/C wasn't working), and now BOTH heat and A/C work flawlessly.

Never hesitate to get a second opinion. I understand not everyone's skill levels are equivalent but…read morein the course of 3 months and several repeat visits and upwards of $1500 paid out to this contractor the true problem was never addressed. He then suggested either a complete rewiring or a new unit (trying to force us into a new unit as he claimed rewiring parts wouldn't be able to be sourced. Our regular HVAC tech confirmed that it was a simple fix and the furnace has plenty of years of life in it as it's only an 8 year old unit.

Our furnace started making noise during the coldest part of the winter and we knew we needed to act…read morefast. After getting a few quotes we decided on Pickerington Heating and Cooling aka Five Star Home Services. They had the best price but also the best warranty, company story and our best interaction with a sales person. Once we made our decision the were able to schedule the install within 48 hours. They also easily installed the smart thermostat we had purchased. The installation techs were friendly, quick, thorough and clean. We would highly recommend calling Pickerington or one of their other local branches.

WOW...I look so forward to this review. We came home last Saturday afternoon to find we had No A/C…read more Knowing I have a 23yr old A/C unit I knew this was coming. I called 3 companies and set apt.'s for Monday. 1 was a company we used to service our current A/C and Heater for the last 9 pears and they have been great. The other 2 were the best rated I found that I liked. Pickerington Heating and Cooling aka 5 STAR SERVICES did not come in the cheapest but was in the middle and the reason I pick them was because of the Salesman Josh ! An older very experienced man in the industry not just sales. He was so knowledgeable about all the systems and what I truly needed. But he convinced me what separated Pickerington Heating and Cooling was the staff and installers. The Installers are truly what matters in a job like this. They told me on Monday they were so booked that it would be next Monday before I could get a Fill install. But Josh went above and beyond and stop back the next day with a capacitor that got my old one up and running so we had a/c to get by with. Sure I could have just had him replace that and been done and we both knew that, but it is 23 yrs old. So we chose to replace it. Now they call me on Tuesday and say an opening came up and they could squeeze it in Thursday !!! Great News !!! Now the BEST PART ...The 3 men they sent out Jerrick, Tony and Zane. These 3 worked together like an Ohio State Offense ..2 worked inside taking the furnace apart and Zane outside taking the old A/C unit apart and installing the New Goodman. When it was all said and done I was so impressed ..Clean as you go, organized, communicated great between the 3 of them. Every thing they touched or did looks great, clean and professionally installed. I have been in sales and high end customer service and these guys ROCKED IT...Thank You All...You deserve this review...If your reading this far...Do NOT hesitate to call this company..

AC not working. We called to get it fixed. Never on time. He was confrontational. AC still not…read morefixed. Believed to have addiction issues.

We had an issue with our furnace not working, called and spoke with Gene Ball, he was there in 30…read moreminutes, had it diagnosed and repaired in just a couple of hours. Amazing service, followed up the next day to make sure everything was ok, and extremely reasonable prices. If you need any AC or furnace repair, call Nelson Ball you will not be disappointed.