You never want a check engine light on, but especially when you're out of town. Thankfully, the guy…read moreworking today helped us out with the code reader getting us the answers we needed fast. Thank you for being so helpful.

They would not return parts I purchased from a discount shelf. not even credit to get the correct…read moreparts I needed. No heads up when purchased. asst manager said there was a sign. I saw no sign.

This is the only auto parts store that has never and I mean never let me down when looking for…read moreparts. Even for my Celica where most have been discontinued, they recently pulled through for me again and had what IO needed. I always go with these guys first. Thank you so much for being my auto parts hero. Julie Neff

needed a new battery last minute, customer service was impeccable - installation was quick and…read moreprecise. Grateful, thank you to the staff.

This was unequivocally the most amazing customer service I've ever experienced at an auto parts…read morestore. When I walked in, a young man greeted me and asked if he could help me find what I came for. I said, "yes." He helped me select the washer fluid and tar remover I came for. After I paid for it, he offered to carry it to my car. Normally I would have said "no," but he seemed so happy to do it, I agreed. Then the shocker. When at my car, he asked if I would like him to fill my washer tank with the new fluid. I said "Sure!" He proceeded to do it taking care to be respectful of my new Audi Q7. I will definitely be back.

I always come to this Auto Zone because the people are so friendly and helpful. Today Blake helped…read moreme with an engine check light diagnosis. He was doing the same thing with another vehicle but while he was waiting for some information for them he went and got another machine to start helping me. I told him I could wait but he assured me it was no problem. Great guy!

Mike is super helpful and very friendly! He actually opened up shop for me to get me parts in an…read moreemergency situation! Prices are reasonable and his knowledge is excellent, much better than the short term help at discount chain stores. If he doesn't have it, he can get it. Give him a shot and you won't be disappointed.

I started working with Mike's Auto Parts Connection on a recommendation from a trusted mechanic in…read moreBend. Mike and his team have absolutely treated me right. They did a carburetor rebuild for me on an old 360 that was positively a game changer. Good advice. Fair prices. Locally owned. What's not to love!

WARNING!!!!! Im a customer of over 30 years and have been treated like garbage. Their batteries are…read morealmost out of warranty on the shelf. Christmas of 2025 shown here. Just taken. Others have no dates at all.

Wow! This staff is one of a kind. Had to make a few trips over the last week to get a few things…read moreand not one, two or even three bad apples in the bunch. I think the entire batch is rotten. The most unhelpful crew I've ever seen. Not sure if it's just this store but incredibly rude and unhelpful staff. Decided to go over to O'Reillys even though it's much farther away and the gentleman went out of his way to find me what I needed. Night and day in customer service. Napa lost my business today.

Very good customer service, the manager knows what she's doing and is very knowledgeable, also very…read morekind and helpful, highly highly recommend.

I called Baxter Auto Parts in Wickiup Junction (La Pine) on Friday 4/11/2026 to check on the…read moreavailability of a PT (Performance Tool) #W54121. The female general manager affirmed that the tool was in stock for $7.99. I asked her why the $5.99 price listed as the online price did not coincide with her quoted $7.99. She claimed that the 25% markup was the instore price and if I wanted the $5.99 price, I would need to purchase the item online and pick up the part instore. I attempted to purchase the part, and it refused to complete the purchase cited an issue that the Baxter Auto Parts #37 did not have the part in stock. I drove from home 6 miles to discuss the issue with the counter gentleman with a beard. He went to the back and produced the part, I shown on my iPhone the attempted purchase and returned result that the purchase WAS NOT completed because the part was not shown to be in stock. He claimed that they would not match the $5.99 online purchase and I would have to pay the additional 25%. I asked him where the general manager was and he told me she was in the office in the back. I told him I would purchase the part at Amazon online since I was an Amazon Prime member and would receive the part in 2 days. I was clearly gaslit by the store manager who obviously marked the item as out of stock so I couldn't pick it up instore at the reduced online price. The folks in the store are clearly disingenuous and do not have the customer best interests in mind. There were no other customers in the store, like there are at NAPA several miles down the road. They closed once before and if they continue to conduct business with customers like they currently do I suspect this will eventually close again. I hope that Autozone gets built in the very near future as planned. Heaven knows we need another honest auto parts store in La Pine, OR

Excellent service from Chet Smith, at Sisters, Oregon Baxter Auto Parts. He was extremely helpful…read moregetting us back on the road, while on vacation when our Cam Sensor failed on our truck. He went above and beyond service and actually picked up the part in Bend, after work that night and came back to Sisters the next day and helped to install it so we could continue our vacation. I will be sure to recommend you to everyone I talk with, who might be passing through Sisters. Thanks Chet! Don B.

Fantastic customer service. Kind man and explained things I didn't understand. Will always use…read moreBBaxter for now on!!

Been going to NAPA in Redmond ocassionally for many years. Yesterday, Monday May 15th, I stopped…read moreby to pick up a cabin filter for my old Honda CRV. $28.00 !!! Well, it was sort of a done deal when the counter fellow brought it up so I paid it. ( Very nice fellow by the way.) Looked online at Amazon today and the prices range from $9 to $16 for the very best one. And this thing did not even fit properly. Had to use a small amount of tape on the edge to seal it. The old one fit like a glove,,,from Amazon BTW. Just trying to buy local but no more. Sincerely, Mark Clement

Review is for getting ACTUAL parts to fix an ACTUAL car, not whether the employees are wearing…read moremasks, believe in unicorns or other such nonsense. I've been working with this store for 22 years. I've gotten way better advice than combing the internet for hours. lots of decent parts at a decent price. Occasionally the part is a fluke, but they've always been fair and helpful. This is my go-to store. Highly recommend if you want good advice and decent auto/trailer/tractor parts at a good price. If you need a random auto shop employee to validate your woke liberal insecurities, look elsewhere.

Just like Oreillys, this sells anything you need. Parts, cleaner, bits to upgrade. Careful the…read moreparking lot is tiny and behind three buildings.

This store is very unorganized. Boxes and stuff all over the floor, nothing put away in the right…read moreplace. When I walked in, no one even said hello to me. The new manager has no idea how anything works in this store and always has to ask the other associates for help. Staff is usually standing around or talking to each other instead of actually cleaning up and organizing their store. What this staff needs is a lesson in customer service. You're better off going to the south store

Visited the La Pine store on Highway 97 today July 21, 2026. This has been the 3rd time I've…read morelooked online for NAPA and it showed the desired part could be ordered online and picked up in 30 minutes. I, again, made a 20 mile roundtrip from Lazy River South and requested the cheapest NAPA air filter for my 1998.5 Dodge RAM 2500 Cummins 5.9L 24 Valve. The NAPA online indicated it could be purchased for $25.89. However, the older gentleman sitting on his stool at the parts station closest to the door indicated that the only available NAPA air filter for the vehicle was a NAPA Gold Engine Air Filter for considerably more. I requested the cheaper one and he claimed they didn't have it. Either he was lying of NAPA online was lying. Regardless, I left the store, drove the 10 miles home and order a Bosch Air Filter 5558WS for $14.38, which I'll get tomorrow. I may be somewhat slow but I'm learning. NAPA countermen are good teachers. They're teaching me not to waste my time and money to go through their NAPA store. Instead, go through Amazon and get the product cheaper in a day and save my time and money.

I went to 4 stores in LaPine looking for a small O ring to replace one that was torn on my camp…read morestove. Nope, can't help at the first 3 and I was considering driving to Bend, then saw the NAPA sign! Went in, says to the guy "I need one of these thingys". He says I got you! A couple of minutes later I'm out the door. Back at camp enjoying a ribeye cooked on my now working stove, I tip one back and say "thank you Brother !"