For over a year I was looking far and wide for a good, reasonably priced (under $250), in good…read moreworking condition, reel to reel tape deck with no success. Then one day I called and spoke to Tom. He sold me a beautiful Wollensak deck for such a reasonable price that I am embarrassed to reveal the amount for fear of looking like I took advantage of him. The Wollensak didn't have a power cord so Tom made one for me on the spot! God bless this man and his shop. Bishop Christodoulos (from New York)

Tons of amazing vintage audio equipment!! Tom is very friendly and very knowledgeable on his items!…read moreHave been in here twice, and have never been disappointed! If you're looking for quality stereo systems, Tom is your guy! And don't forget to say hi to Victor!

Clean and quick Momento M8 Ultra dashcam hardwire install on a brand new 2026 hybrid. Everything…read morehas worked correctly from the jump. They matched competitors' price on the dash cam, and since the install was a 1/2 hour less than estimated, I saved on labor, too. I had an appointment, and they started the job as soon as I arrived. Super service by phone and in person from Neil. This shop handles emergency light installs, etc., for various local police departments.

Beware of ABC After installing a Drone mobile system I had many issues w that system after 7…read moredifferent trips to the store they they decided that it was not compatible w my truck ,so they installed a Viper system but now I having electrical problems rear window and headlights do not work properly I'm having intermittent issues .So I bring my truck there again now it's 8-9 times total of course they say they had nothing to do with problems that I am having .i had no issues with my truck before they had put their hands on it . Now I have to bring to another repair shop to fix this issue they probably caused

I called to ask if they could repair my stereo which recently stopped working after a power outage…read moreand they asked if it was prior or after 1980. I let him know it was built after 1980 and he kindly referred me to someone else, Electronic Engineers Inc in Chicago. I really appreciated the fact that he just didn't tell me know and gave me an option to look into once the other place opens tomorrow.

(Let me preface this by saying I had been looking for a vintage audio repair business for six years…read morealready, and I was definitely okay with waiting a few more months to get my stereo receiver repaired. That being said, it was well worth the wait!) Just got my receiver back yesterday and it's functioning like new! It also looks fantastic with the upgraded front panel lights installed. Very happy with the service. Vince responded to messages within 24 hours (which, for me, is a huge plus) and the cost for the repair was what I had estimated - so no surprises. If you have a piece of vintage audio equipment that you want working properly, definitely check out Pure-Grooves!

Nice store. Many cool electronics for the home , office , gift for others. Very cool displays…read moreGoogle, Fire TV, Amazon, Dyson, Samsung, Hense, Apple, Nintendo... they have washer & dryers from LG. Very big select for the scanners /radars. They have an AT&T booth inside for mobile carrier and internet services. Very polite service. Easy transaction. Very big store in a Large Shopping area. Next to Carters Children's Clothing, Burlington for Coats and clothing. Busy restaurant area and next to the north riverside mall. Great place to have in the community and for visitors. Ty

Please note, this is not specifically against this location of Best Buy, but the company itself. I…read morecan only write about the location we purchased our new refrigerator from and it is this one. We ordered it online so we had no real interaction with salespeople. The backstory: Our existing refrigerator broke on Nov. 30 and the serviceperson said that it was dead. We ordered a new refrigerator on Monday, Dec. 1 through the Best Buy website. Unfortunately, it was not able to be delivered until the following Sunday but we understood. It's a busy time. Our "window" was 7:00 AM - 7:00 PM. Thankfully, it's winter so we have been able to keep most of the food that was in the refrigerator outside in the cold until the delivery. The day before it was scheduled to be delivered (Sat., Dec. 6th), my husband got a text that we were on the schedule to have it delivered the next day, as originally arranged. We waited around all day, a perfectly lovely Sunday that we could have enjoyed, and there was no delivery. My husband started reaching out to the text and then chatbot at 6:00 PM, which was profoundly unhelpful and he then could see he was no longer on the schedule to receive delivery. One circular and misleading text after the next from the various chatbots ensued, and he was told, oops, I guess we are not delivering to you today, we'll throw you at the end of the line to receive delivery on Friday. So our refrigerator broke on Nov. 30, we ordered a new one the next day, it was supposed to be delivered Dec. 7, we waited around all day for nothing, and were informed we can receive delivery on Dec. 12. Did I mention that we bought a bunch of groceries in anticipation of the new refrigerator? There is no real resolution. There is no apology. There is no acknowledgement that Best Buy or the delivery company THEY employ dropped the ball. There is no accountability. The bots repeatedly sent us back to their worthless app and when we were finally able talk to an actual human on Monday morning, and then a second and a third after the second one promised to call us back and then failed to do so, they were absolutely of no assistance. Insultingly and condescendingly, the bots kept trying to use the language of care when that was completely absent in our experience. This is supposed to be a two-way relationship. We purchased something for about $1,000 and received incompetence and absolutely NO support or concern in return. The best they offered is to put us in the back of the line. I will never order another thing through Best Buy. If they cannot prioritize customers and customer service, we are happy to take our business to a smaller, family-owned company that doesn't treat us like garbage. It's not too much to ask to have the agreements of purchase fulfilled, but, short of that (because sometimes mistakes happen), an effort to make things right by their customers. Never again. You have lost us, Best Buy. I'm going to call the company Best Look Elsewhere from now on because I certainly will. You got our money. It will not happen again without a concerted effort to fix things.

Ever sense Radio Shack started celling cell phones they have forgotten about CUSTOMER SERVICE. I…read morewent yesterday 5/30/12 to purchase a DSL modem and I could not get any help. 2 people celling cell phones, another walking around asking them what they wanted to eat. 4 customers including me left the stores unattended.

Fast & friendly service from Jason. We were in & out of the store in about 15 minutes.read more

5 star service! Good value overall at Grand Appliances and TVs! The shopping experience was…read morecompleted, with 5 stars on my return to the Showroom. By phone it was also good service. Their Showroom on Madison Street in downtown Forest Park. They even offered rebate gift cards for eligible appliances. Still need to go online to qualify for that. Overall a very good service and good experience. The delivery was straightforward. They text the day before delivery to let you know the delivery window time. They text the day of to inform you they are en route. Delivered with care and covered, in boxes and plastic. Now just to register each appliance online and complete information for Rebates. I definitely recommend them. Jason did a great job . Ty for the delivery team. Don't forget to tip some lunch money. $20+ for the team. Just the thought that counts, small appreciation goes a long way! Thanks Grand!

Alan's team fixed my water damaged Mac for a fair price and with a smile. I appreciated Alan's…read morepositive attitude and quick responses.

My MacBook refused to boot, and troubleshooting like using the boot menu and the "Repair" utility…read moredid nothing. Alan took me right away, and eventually he and his Mac associate managed to recover the entire "Users" file system - all 4 user IDs - much more than I had ever hoped for. And Alan really seems to care about getting his customers up and running and back in business.

Stay away! I brought my iPhone in for a back glass repair, and had it replaced at this location. 3…read moredays later it broke in my pocket with normal use. When I got the phone back after the repair, it reeked of epoxy. It also had a lip where the new glass met the body which felt different then the other side. This store and Asurion as a company are in full on denial and blaming me for their poor fix. If you call this company they will dodge you until you give up. They will keep passing you on to different case managers who will promise to call you back then won't. In essence I was scammed out of $160.

Alex fixed my Steam Deck after I messed an SSD upgrade. Spoke to him over the phone and knew…read moreexactly what needed to be done. I was in and out in less than 10 minutes, and I couldn't be happier with my experience at this store.

Something fishy is going on here. Their website says they have six locations in the Chicago area…read morebut under the "stores" heading names only one - in South Holland. The "Contact Us" link points to a map with an Adams St. address in Chicago. Nothing on their website says anything about an Oak Park location.

At first they were somewhat helpful, I am rebuilding my computer and needed some files downloaded…read moreon to a floppy (yes a floppy, it's window's fault not mine) and they did this for me. Now it took a lot to explain what I needed to these guys, and they didn't seem to believe I needed a floppy to load drivers for windows, but sometimes you do. You can google it if you don't believe me. Curse me for a novice, I needed the files on said floppy to be extracted first. I return to the store with the very same floppy, the one they loaded files on for me just a half an hour ago. Now they tell me the floppy doesn't work. I feel they were scamming me to get me to bring my computer in, and telling me the floppy died. The floppy worked just fine before. Now floppys are old and hinky tech, and that's why they are mostly gone. They usually didn't belly up after one use.

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!