I was a tiny bit put off by the meet and greet squad at the door, but that was almost immediately overwhelmed by the compassionate customer service-- first at the customer service desk, and then in the computer department. We came in for a 12 volt 2 amp cord but thanks to gentle attentive customer service- thanks Max!-- my dad found a laptop. Let's back up a minute... the woman at customer service set the tempo for the experience. She was patient and efficient and also helped us get a vacuum cleaner down to buy. My dad was looking for a shop vac, but the good vibes of the store inspired him to buy an upright standard vacuum cleaner. (My mom broke the zillion dollar Miele for the umpteenth time and it is now a workbench project.) We asked for help while there and Max initially could not help us-- it turned out that he had the keys and could not leave the computer desk. The woman from customer service came over and got the vacuum down for us. My dad was looking for a new laptop and the energy in the store convinced him that this was the day. Max was able to help us with this part of the shopping. He was a stand up. He gently took the arm of my blind father and assisted him, guiding him carefully to the computer department and helping him select a machine. Best Best Buy Ever. read more

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Nice store. Many cool electronics for the home , office , gift for others. Very cool displays Google, Fire TV, Amazon, Dyson, Samsung, Hense, Apple, Nintendo... they have washer & dryers from LG. Very big select for the scanners /radars. They have an AT&T booth inside for mobile carrier and internet services. Very polite service. Easy transaction. Very big store in a Large Shopping area. Next to Carters Children's Clothing, Burlington for Coats and clothing. Busy restaurant area and next to the north riverside mall. Great place to have in the community and for visitors. Ty read more

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I want to talk to a rep to set up a payment plan on the dishwasher I just purchased and finding it impossible to get an rep on the phone to do this simple thing. Grrr. The rep at the store didn't seem able to do that. I should have gone to Home Depot. Home Depot said I could set up the payment plan right then and there. Stupid AI. read more

Do not buy from Best Buy. They have the worst return policy. Especially do not go through DoorDash to buy from Best Buy. There's plenty of competition. read more

Purchased a mini fridge for my college freshman. Broke in 17 days. They wouldn't return it or exchange it. Told me it sucks to be you as a customer. I told him not to worry I won't EVER shop at Best Buy again. You can only scam me once. read more

Terrible customer service, no communication with customers at all No brought my phone in for a repair on April 25. The first day I went in the employee at the geek squad told me to bring my phone in the next day and that they would be able to fix it the next day. When I arrived the next day a different employee then told me that they did not have the part needed to fix my phone and they had to get it shipped in. Today is may 18 and I am still in the same position that I was when I first brought it in. Almost a month now and I have heard absolutely nothing from this Best Buy location in north riverside. I have called 3 different times and each time they had given me 0 information. The first time I called the employee sounded like he knew absolutely nothing, when I asked if there was a time frame from past orders to reference, he responded with "um I don't think so". The next two times I called both times they told he that the would give me a call back and update repair status, the last time I called they said they would run it straight to the manger and that they would call and update me repair status. To this day I never received on phone call, and my repair status is still the same as the first day I brought it in almost a month ago, which to me shows that everyone at this Best Buy location has no sense of customer service and have perfectly complacent in wasting my time as a customer. Today I finally canceled the work order so that I can take my phone somewhere what can actually do there job and fix my phone. I understand things can be on back order or take time to be shipped and delivered, but not once did I receive any type of phone call or emails telling me such so. Instead they were perfectly content with wasting my time and leaving me wondering when and if I would ever receive a call to get me phone fixed. read more

Best Buy - The repair status that never changed once, I took this screenshot the day I canceled my order on may 18th - Computers Near Me - North Riverside, Illinois

Please note, this is not specifically against this location of Best Buy, but the company itself. I can only write about the location we purchased our new refrigerator from and it is this one. We ordered it online so we had no real interaction with salespeople. The backstory: Our existing refrigerator broke on Nov. 30 and the serviceperson said that it was dead. We ordered a new refrigerator on Monday, Dec. 1 through the Best Buy website. Unfortunately, it was not able to be delivered until the following Sunday but we understood. It's a busy time. Our "window" was 7:00 AM - 7:00 PM. Thankfully, it's winter so we have been able to keep most of the food that was in the refrigerator outside in the cold until the delivery. The day before it was scheduled to be delivered (Sat., Dec. 6th), my husband got a text that we were on the schedule to have it delivered the next day, as originally arranged. We waited around all day, a perfectly lovely Sunday that we could have enjoyed, and there was no delivery. My husband started reaching out to the text and then chatbot at 6:00 PM, which was profoundly unhelpful and he then could see he was no longer on the schedule to receive delivery. One circular and misleading text after the next from the various chatbots ensued, and he was told, oops, I guess we are not delivering to you today, we'll throw you at the end of the line to receive delivery on Friday. So our refrigerator broke on Nov. 30, we ordered a new one the next day, it was supposed to be delivered Dec. 7, we waited around all day for nothing, and were informed we can receive delivery on Dec. 12. Did I mention that we bought a bunch of groceries in anticipation of the new refrigerator? There is no real resolution. There is no apology. There is no acknowledgement that Best Buy or the delivery company THEY employ dropped the ball. There is no accountability. The bots repeatedly sent us back to their worthless app and when we were finally able talk to an actual human on Monday morning, and then a second and a third after the second one promised to call us back and then failed to do so, they were absolutely of no assistance. Insultingly and condescendingly, the bots kept trying to use the language of care when that was completely absent in our experience. This is supposed to be a two-way relationship. We purchased something for about $1,000 and received incompetence and absolutely NO support or concern in return. The best they offered is to put us in the back of the line. I will never order another thing through Best Buy. If they cannot prioritize customers and customer service, we are happy to take our business to a smaller, family-owned company that doesn't treat us like garbage. It's not too much to ask to have the agreements of purchase fulfilled, but, short of that (because sometimes mistakes happen), an effort to make things right by their customers. Never again. You have lost us, Best Buy. I'm going to call the company Best Look Elsewhere from now on because I certainly will. You got our money. It will not happen again without a concerted effort to fix things. read more

I purchased an open box phone charger cord. This is what I received when I opened it up. Plus, it was the wrong cord not the configuration I ordered. read more

Best Buy - This is the phone cord I bought that was listed as an open box. - Computers Near Me - North Riverside, Illinois

Subject: Discrimination Complaint - Poor Experience at Best Buy on 07/12/2025 I'm writing to file a complaint about the discriminatory treatment I experienced at your store on July 12, 2025. I had purchased a Samsung Ring the day before, sized my finger in-store, and ordered a size 11. When it didn't fit, I returned to exchange it for a size 12 and was told the sale had ended, and I'd need to pay an extra $110. I was fine with the cost and politely asked to speak with a manager. I waited nearly 30 minutes. During that time, the manager -- a white woman -- walked past me multiple times without acknowledging me, then chose to help two white customers instead. I was calm and respectful the entire time, but completely ignored. As an African American mixed man, this treatment felt discriminatory and unacceptable. I've since canceled my Geek Squad membership and will not return to Best Buy. This experience was distasteful and unprofessional, and I hope it will be addressed appropriately. read more

Try to avoid this store. This store is very unprofessional. Every single employee has a bad attitude. They try to avoid you not to help you. They tried to look like they're busy not to even talk to you.. There is one particular guy who's in charge of the laptop. Who has a bad attitude name is Darryl. I will avoid him as much as possible if you go to the store don't deal with him. He has a very bad attitude and a chip on his shoulder. I don't know how this store stays in business. I'm gonna do it my best to avoid this store and go out on my way to another store. read more

Had a broken tv ( that was purchased 3 days prior at the downers grove location) we had a warranty so it was able to go back. Walked in and the workers said we had to bring it back to the original location and they couldn't take it. We later found out from the other location that that wasn't true. Very unpleasant experience read more

If I could give zero stars I would. Staff are rude and unwilling to assist customers even when their station at the door to do so. Employe could have assisted me standing at the door with his headphones in his ears and steadily clicking on the computer, but instead told me to go to customer service and wait in line. I asked for management and she was helpful yet dismissive of her employees lack of customer service. read more

Terrible experience I had them replaced my radio and put in a new one My speakers have been entirely messed up since only one side of my car works. I've taken it back three or four times only for it to maybe work for a week before they stop working again I'm over it. What's the point in a lifetime warranty if they can't even do the work right? I'm just so frustrated beyond belief I'm probably just gonna end up taking it to an actual shop and paying them to do it because this Best Buy is incompetent. I just find it absolutely ridiculous that I have to pay Again for work that should've been done right the first time I feel like I wasted my money and would've been better off Just sticking with my original radio this was a waste of 400 and hours of my life it takes them at least 3 hours each time and every time I end up with new scratches around the radio my car went from a pristine interior Looking like I got it from a junkyard read more

They always have a line in customer service, and always only one person working the line. You'll see 3-5 other employees just walking around. Terrible customer service. read more

I bought this online and went to the north riverside location to pick it up and the copy they gave me was not including the digital copy, I asked about it and the customer service rep stated "It says it on the receipt" with an attitude. However nowhere on the box on back cover did it list a digital copy I asked if I opened the box and found it was not a digital copy she stated "no". Worse customer service ever. And this was not the first time I had to return a Bluray with a supposed "digital copy" to Best Buy because the Bluray did NOT include a digital copy. read more

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I am furious! This fridge was delivered Aug 29th, 2023 a week later its not producing ice. Scheduled service 3days out. Not acceptable being a total tech member. Temperatures have been above 90 all week. read more

Best Buy - LG refrigerator just look good not dispensing ice - Computers Near Me - North Riverside, Illinois

Returned an item and waited 30 minutes while two customer service employees tried to figure out their job. They do not have a separate area for purchases and customer service anymore so you are all put together for long waits with employees struggling to help you. The person in front of me needed a manager to over ride a return change and was told there was no manager in the store because they all called off today. This place is terrible... next time I will purchase on the internet. read more

wish i could give negative stars!!!! this place is absolutely horrible!!!!! i see why this place is empty!!! why are there so many people who work "stocking or in back" for a store thats empty!! why for a store that's empty there isnt anyone to help you!!!! why would you be expected to wait for 20-30min by these ridiculous blue balloons for assistance!! at this point i'm not convinced this is the best buy read more

A few days ago my friend and I went into Best Buy for a drone and appliances. Oscar Phillips went above and beyond with his customer service and made sure we knew and had everything we needed. Even gave us a few tips for navigating the city since we are just visiting. Also the store and employees are taking covid and sanitation very seriously. Thanks guys! read more

I purchased a Samsung Wine Cooler from Best Buy. It was delivered and just left in the middle of the kitchen. I asked them if installation was included and they said no. I had purchased the Total Tech package which was to include installation and any repairs that might be needed for a year. They stated it wasn't purchased at the same time (which it was) so was not available to me. I offered to pay for installation since this thing weighs 156 lbs. I was told installation was not available in my area. I live near Roosevelt and Michigan Ave in Chicago. Customer service suggested I come to the store and cancel the order and then re-order the item. Really??? I'm trying appliance places and hoping I can find someone willing to help me. I'm 75 years old and unable to fix this mess. read more

Don't even think about buying an Apple product here. Too bad I didn't check the yelp reviews before purchasing an iWatch from Best Buy North Riverside yesterday... it didn't have the capabilities that the salesman told me it had. I tried returning it today, and was told I couldn't because it had was "dented" -- aka minor scratch on the underside, smaller than you would even recognize. No one was helpful. Apple would have apologized and taken the return right away. Planned on purchasing a new item.. but after that experience, Best Buy has lost my business. It's 2018 people.. learn some damn customer service. 03/11/18 3:00 D read more

Best Buy - Computers Near Me - North Riverside, Illinois

Horrible customer service! I went in to Geek squad to replace my airpod pros ear loop that needed replace and they ordered me the wrong item. I spoke to the manager yesterday in person and he was very rude to me. It told me he was doing me a favor. I refuse to sign for the product as picked up. Come to find out, I received an email that the product was picked up. That is fraud!! How dear you even authorized it as repair complete! I called customer service and there was nothing they could do since they took their word. I will never shop there again!! Horrible customer service. read more

The absolute worst phone service on the planet! Expert service, unbeatable pricing does you no good when you can't call anyone. Your call is like being on a merry-go-round with zero customer service. Corporate needs to have their call center and call routing seriously redone. Expert Service ... it stinks when you can't even get to someone you can talk to. The Geek Squad is not even there to talk to you. Mind numbing experience. read more

I bought a sub woofer from south loop which was a patience stretching experience then it stopped working I attempted to get help from the store I purchased the speaker however the woman at the front door desired to give zero customer service today I believe she told me that the speaker was beyond the two weeks permissible for a direct exchange I then asked her to send it to Kenwood as had been done for me before she informed me that they would not and that I should reach out to Kenwood myself I was very frustrated and after I calmed I called the North Riverside Best Buy I spoke with David in the Geek Squad and after a few moments he offered to seek a solution spoke with his Manager Elizabeth who affirmed that because it was before a thirty day period she could do an even exchange honestly this is why people choose to spend their hard earned money Thank you Elizabeth and David and the whole North Riverside Best Buy Team Customer Service is a culture you either develop and foster or it does not exist. read more

Terrible customer service. Supervisor was unhelpful and clearly held no value in customer service. Will be using Amazon from now on.

It's very unfortunate that I have to write this review. I went into the store with the intention of purchasing two smart TV's. One for my front room the other, for a bedroom. Upon walking in I was greeted by the representative in the front of the store, as well as another employee, very friendly. I proceeded to the television section which is located on the right hand side. While I was browsing for approximately twenty minutes not one person in that department acknowledged me. The one person that said anything was a Xfinity Comcast representative. I thought of it as no big deal, they probably are letting me browse. Another five minutes goes by, I go back up to the front representative and ask him two questions. The first question being, is there anyone who can help me put the TV'S in my car. Because I wanted a 55" smart TV and a 43" smart TV. He informed my yes. "Just purchase the TV's and pull the car in front of the store. Someone will put the TV in the car for you". My second question to him was is there someone who can help me. I had a question about a 3rd TV and wanted to know which two would he recommend, are these HULU compatible and warranties etc. In addition, I was ready to check out. Again the Front of the store representative, told me " Of course, just stand by the TV's and someone would be over there right now, I'll page them". I thanked him. So I went to TV department and thirty seconds later two Best Buy employees came by the television department. However, they said NOTHING TO ME! They spoke with each other and went to another customer. Not only did they not acknowledge me, or say I'll be right with you ma'am they both proceeded to help a customer near the TV's purchase a camera or something, which was a job for one person. When one of the employees finished, he walked straight pass me again, he didn't say anything, and went to the geek squad section of the store. Completely done with waiting, I left. I thanked the front representative for his services and told him I waited another 8-10 minutes and No one showed up to assist me. He told me, "They're helping a customer, I'll page them again" I politely told him "No thank you, that's okay. I'll go to Best Buy in Downers Grove". This was a terrible experience. Yes, I understand this is a busy time for Best Buy approximately 1:00 on a Saturday. However it doesn't hurt to acknowledge consumers, or provide great customer service. If the associates would have simply stated, " Ma'am we're currently assisting someone, however, I'll be with you shortly". I would have thanked him or her for acknowledging me, and waited patiently. However, to not say anything at all, is completely rude and ridiculous. I've been to this best buy location quite a few times. Usually, as with today, you have to chase someone down for service unless, you are in the computer section. However, usually they come to assist you. This was literally one of the worst customer service experiences I have had at not only this location, but at a Best Buy in general. I tried to purchase from this location so the revenue, can stay in my neighborhood (North Riverside/Riverside) however, this would be my last choice when deciding to go to a Best Buy. Thank you! read more

Absolutely the worst experience in a retail store! We needed ink for a printer ( bought from Best Buy btw ). Brought old ink cartridge in and even showed it to the employee in that area. She told us it will work in the printer - even though the numbers are a little different. WRONG! Printer would not 'read' cartridge. Brought it back for exchange - WRONG! " we don't have that in stock but will have it here next Thursday " wait, what??? What about the documents we need to print right now? " sorry, we can't refund" . I told her that this was the last time I ever set foot in that front door. No comment. No concerns. With my blood pressure now elevated point out with I have spent thousands of dollars on appliances, and would like to speak to a manger. " sorry, manager is on PTO. " one person pretended to be a manager, then the front door guy points to another guy by the flat screens... " no, I'm not the manager" go to customer service " WRONG! There is zero customer service here! What kind of business let's a customer leave a place of business shaking with anger? Answer: Best But does. How absolutely pathetic! I hope this company goes bankrupt! read more

Attention all veterans!!! - this Best Buy is not inclusive. Sunday, October 10 I walked into the store to buy a TV antenna. Service counter at the front door instructing me where to find them, OK all is good. I get to the area and there's no service wraps around they just opened. OK still everything's fine, then this is what happened. An employee walks through the area I said hi can you help me. In a condescending non-inclusive way he basically chided me for asking a question. He could've responded to the question about 100 different ways but he chose to focus on his needs, completely dismissing me. Condescending arrogant self-centered, none of these attributes speak to the word service. There was not one single ounce of customer service anywhere and his posture, there was no interest in him whatsoever to understand any part of the word the word Service means So then I go to the front of the store to find the manager, who called himself Bob. Before I could even say a word barely his demeanor, his defensiveness, his manor in which he was telling me The rules of the store and how it works, again nothing to do with me, as a paying customer. Again as a veteran I asked him does he embrace an inclusive thought process for the store, because what he was demonstrating to me was that he is not inclusive. Like the other employee Bob walked away from me. As Bob walked away, turning his back and me, he demonstrated to me and everybody else there that Best Buy is not about service, Best Buy is about Best Buy. Bob was interested only in What Bob had to say, and what Bob thinks. Both these individuals had no interest whatsoever to even try to discover what was going on in the situation So to all veterans and any other family that values the importance of kindness and service, do not go to the store. I will never go to the store ever again Oh and by the way their products, many of them you can't open to see if all the contents are inside it's a store policy. The leader ship of this store has certainly put the customer at the bottom read more

Came in to get a computer. My guy got the info from a friend, so we went in asking the salesperson to see if they had it. We walked around and he was looking at laptops. We told him it should be a computer. He started to look at his handheld device and I decided to keep looking. End up finding it on the back shelves. He was nice, but not too sure about the products in stock. Overall, an okay experience. read more

I challenge anyone to call this store and get anyone to answer the phone, on any of the extensions. I need to reschedule a Geek squad installation on my car and literally cannot get anyone to pick up the phone after selecting every imaginable option on the main phone line menu. Nonexistent customer service. read more

Called to ask a question got a person in India , can't talk to anyone at the store over the phone, got bad advice in store , stay away from brick and mortar go buy at Amazon and destroy the rest of what few of these dumps are left read more

The supervisor named Aaron was rude and unprofessional. He said I should've return a product 2 days after purchase. Refused to accept it because the box was opened. I paid 199.99 for Greek squad to install television, sound bar and blue ray dvd. It should have been all-in-one remote. Didn't happened now I'm receiving the run around . read more

I understand places are shorthanded due the pandemic; but the few employees you do have should be knowledgeable and friendly. After waiting (for a while) by a 'pole' for help, a girl came to help me find a modem. She was unable to find on the shelf. I handed her my copy of a print out from home of the brand name/ model number and sku number. She found the item on her phone which told her where it was on the shelf. She did not offer any information regarding the product or store warranty, purchased extended warranty or return policy. Went to register and asked about warranty; only told to purchase extended warranty or call the manufacture about it. Since I have to do my own research, and help the sale people find the product; I will not shop at your store again. I will order off of Amazon next time. read more

I purchased a new washer and dryer a week ago and was promised delivery and free installation today. The workers improperly installed the washer and refused to install the dryer because they said I needed a second cut off valve. My husband offered to go buy it on the spot. The workers refused and left without installing the dryer. I called and emailed for two hours to get someone from Best Buy to help to send out a new installation team after my husband went and bought the piece. No answer, excuses, and being transferred from department to department. I spent nearly $3000 at this store, and they do not care to be responsive or do their job. I will NEVER make a major appliance purchase from Best Buy again, and I suggest you don't either! read more

I paid for expedited shipping and the stores truck was late. I have yet to receive my package and no one answers the phone. I'll be sure to never do business with this store again. They've created a major inconvenience for me. I drove 45 minutes while pregnant just to be told the truck wasn't going to be unloaded because they closed at 7pm. This has nothing to do with me as a customer. The store manager should be ashamed of the type of customer service being provided here. They're pathetic! read more

As regards best buy Geek Squad in specific in North Riverside and as regards my ipod, in which I had broken off the stem of the headphone, the highest marks to a guy I think was named David, long black hair, works in the afternoons. Bought a HP Pavilion there and requested the transfer of all my data from the prior computer or hard drive. I am a 65 year old man so things possibly considered a lay up to others are not for me. In any case after the transfer of said data, had to bring it back in again, re, where is this data. I have had this process done 10 years ago by a private operator with zero difficulties. The wake of this has seen my spend no less than 6 anguish hours now including difficulties finding my bookmarks amassed over more than ten years. Nothing. And something I made VERY clear to geek squad as being an essential. With the help of a rear view mirror I now know I never should have left the place without a link to said bookmarks having been established. Plus spending all these hours, I have no idea if I'm looking for something that is not there. They DID however leave me with my old hard drive, there could be hope yet I suppose. And I will say that otherwise their help was VERY GOOD and near as I can tell well informed and totally professional. So honestly I don't even know how to rate this properly. 5 stars in some aspects, 1 star in others. Averages out to a 3. Having now spent several hours trying to locate these bookmarks I really am upset. Changing that review to one star. So 90 dollars for some quite extreme unease over a period of a week now. I now just accept those bookmarks are gone forever. I would have guessed thats on me if I had not had prior experience 11 years ago with this precise same issue with an independent operator. An operator who gave me precisely what I asked, where searching for 200 bookmarks was not an exercise in total futility, visiting sundry spots on You Tube, or googling as regards how to retrieve lost bookmarks. Fricking nightmare. And the more I deal with the cruel reality of their lack of attention to detail, of my emphacizing the NEED for that bookmarks page, were it possible I would give them zero stars, not one star. Again were I not to have had prior experience with a private, or individual operator who was able to give me back my computer with it looking precisely the same as what I left them with, I would think its just me. It ain't me. One hell of a messed up job. All these essential LINKS that should be on the start page for stuff I actually USE like sites that host my music torrents. Be damned if I remember the name of stuff I set up 15 years ago. But tens of links to things I won't use if I live to be 150. But thanks ever so Best Buy for sending my blood pressure thru the damn roof for the past 10 days as I come to the hard realization of just how lousy a job they did. But thanks ever so for the links to Radeon software, "groove" music (as bloody if) Amazon, etc. A little something to bulge the wallet of the Best Buy CEO and shareholders no fricking doubt. The only reason I went there is that I had no computer, and thereby no chance to gauge the grades on the likes of Yelp of geek squad vis a vis their competition. For gods sakes take it ANYWHERE else. read more

I use to love to walk into this Best Buy. They might as well pat you down going in and out. Every time I go here now. I hate Bestbuy I know some ppl steal but I don't. I done. On line shopping with them nope. Customer service SUCKS. read more

Black Friday. Pretty busy but everything I want was in stock. Got a TV from here, TV staff Daniel was very helpful and knowledgeable about the products. Manager even came out to shake hands. 3 stars because when I was checking out (bought 65" for $800) I saw the ad for a 70" for $700. When asking the cashier he tried to play it off saying it was out of stock and wouldn't be in for another 2 months. But I just have have that gut feeling like he didn't try hard enough to get me that 70" just because I was already paying for the other one. Overall the experience was pleasant, but as a customer knowing there was a better deal out there and you're being told it's no longer an option then it makes you rethink about how pleasant your visit really was. So to be fair 3/5. read more

I came here with the intention of getting a small computer for myself. I looked at many different kind of desktops and tablets and wasn't sure what I wanted. David, a you guy from bestbuy came to ask me if I needed help. He was very informative and clear about what I was asking. It seems he was the only one working in that area because he had to leave me so he could take care of other customers. For a young guy, he seemed amazing doing many things at once. He even asked for help a few times and never got any help. He took care of probably 5 people. I was not in a hurry but he never forgot about me. I felt he gave me the best deal and I'm super happy for what ended up buying. I had an amazing experience and definitely recommend this place. read more

Best Buy - Best experience ever! David was very helpful! - Computers Near Me - North Riverside, Illinois

If you made a purchase and need to return or exchange something then good luck to you. One person at the counter and she look lost. Another idiot at "store pick up" without anything to do but couldn't help the girl. I spent an hour in line and that's with a manager that stopped by, help the girl with one question and walked away. He made sure not to look towards the line to avoid angry people stare at him. Terrible customer service read more