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    Best Buy

    2.1 (132 reviews)
    Open 10:00 am - 9:00 pm

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    The repair status that never changed once, I took this screenshot the day I canceled my order on may 18th

    Terrible customer service, no communication with customers at all No brought my phone in for a repair on April 25. The first day I went in the employee at the geek squad told me to bring my phone in the next day and that they would be able to fix it the next day. When I arrived the next day a different employee then told me that they did not have the part needed to fix my phone and they had to get it shipped in. Today is may 18 and I am still in the same position that I was when I first brought it in. Almost a month now and I have heard absolutely nothing from this Best Buy location in north riverside. I have called 3 different times and each time they had given me 0 information. The first time I called the employee sounded like he knew absolutely nothing, when I asked if there was a time frame from past orders to reference, he responded with "um I don't think so". The next two times I called both times they told he that the would give me a call back and update repair status, the last time I called they said they would run it straight to the manger and that they would call and update me repair status. To this day I never received on phone call, and my repair status is still the same as the first day I brought it in almost a month ago, which to me shows that everyone at this Best Buy location has no sense of customer service and have perfectly complacent in wasting my time as a customer. Today I finally canceled the work order so that I can take my phone somewhere what can actually do there job and fix my phone. I understand things can be on back order or take time to be shipped and delivered, but not once did I receive any type of phone call or emails telling me such so. Instead they were perfectly content with wasting my time and leaving me wondering when and if I would ever receive a call to get me phone fixed.

    This is the phone cord I bought that was listed as an open box.
    Jesse D.

    I purchased an open box phone charger cord. This is what I received when I opened it up. Plus, it was the wrong cord not the configuration I ordered.

    Madison K.

    I was a tiny bit put off by the meet and greet squad at the door, but that was almost immediately overwhelmed by the compassionate customer service-- first at the customer service desk, and then in the computer department. We came in for a 12 volt 2 amp cord but thanks to gentle attentive customer service- thanks Max!-- my dad found a laptop. Let's back up a minute... the woman at customer service set the tempo for the experience. She was patient and efficient and also helped us get a vacuum cleaner down to buy. My dad was looking for a shop vac, but the good vibes of the store inspired him to buy an upright standard vacuum cleaner. (My mom broke the zillion dollar Miele for the umpteenth time and it is now a workbench project.) We asked for help while there and Max initially could not help us-- it turned out that he had the keys and could not leave the computer desk. The woman from customer service came over and got the vacuum down for us. My dad was looking for a new laptop and the energy in the store convinced him that this was the day. Max was able to help us with this part of the shopping. He was a stand up. He gently took the arm of my blind father and assisted him, guiding him carefully to the computer department and helping him select a machine. Best Best Buy Ever.

    Martin P.

    I bought this online and went to the north riverside location to pick it up and the copy they gave me was not including the digital copy, I asked about it and the customer service rep stated "It says it on the receipt" with an attitude. However nowhere on the box on back cover did it list a digital copy I asked if I opened the box and found it was not a digital copy she stated "no". Worse customer service ever. And this was not the first time I had to return a Bluray with a supposed "digital copy" to Best Buy because the Bluray did NOT include a digital copy.

    LG refrigerator just look good not dispensing ice

    I am furious! This fridge was delivered Aug 29th, 2023 a week later its not producing ice. Scheduled service 3days out. Not acceptable being a total tech member. Temperatures have been above 90 all week.

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    3 years ago

    Terrible customer service. Supervisor was unhelpful and clearly held no value in customer service. Will be using Amazon from now on.

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    Page 1 of 4

    Ask the Community - Best Buy

    Review Highlights - Best Buy

    Came here to purchase a Macbook and had the pleasure of dealing with Adrian, Liz, and Anthony.

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    Bucktown Appliance Repair

    Bucktown Appliance Repair

    5.0
    (1 review)
    5.4 mi

    The ice maker in our fridge just completely stopped working out of nowhere. They diagnosed a jammed…read morefill tube, defrosted the line, and got it producing ice again the same afternoon. Really appreciated the fast turnaround.

    From the owner: When your refrigerator stops cooling or your washing machine starts making strange noises in the…read moremiddle of the night, you need a trusted appliance repair team that treats your home like their own. That's exactly what you'll find with Bucktown Appliance Repair, proudly serving Chicago homeowners since 2013. Whether you're dealing with a malfunctioning dishwasher, a dryer that won't heat, or an oven that's given up right before dinner, our experienced technicians arrive ready to diagnose and fix the problem efficiently. What sets us apart in the Chicago appliance repair landscape is the personal attention Robert and our team bring to every service call. We're not a faceless corporation sending out whoever's available—we're your neighbors, deeply invested in building lasting relationships with the families and businesses we serve throughout Bucktown and beyond. Our technicians take the time to explain what's wrong, walk you through your options, and answer all your questions in plain English, never making you feel rushed or confused. From routine maintenance to emergency repairs on all major appliance brands, we combine years of hands-on experience with genuine care for our customers, ensuring you receive honest recommendations and quality workmanship every single time.

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    Bucktown Appliance Repair
    Bucktown Appliance Repair
    Bucktown Appliance Repair

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    Best Buy - computers - Updated August 2026

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