This review is based on the people or person who makes the custom kydex holsters. I really wanted to like this company and especially support local companies, but I have not had a good experience at all with these guys from start to finish.
First of all, I first inquired about their Gen 2 pterodactyl wing appendix holsters back on March 22, 2018 (documented all through instagram messages). At the time, when I asked about the holsters, they told me that it would be a very easy and simple process. Just stop by, bring the gun and mag, costs $75 and about 10 days to make once the order is officially made. Sounded like a very good deal to me since mainland companies charge more and usually take longer than 2 weeks. But then this is where it started going downhill. I did not end up getting a holster back in March, but then messaged them on June 2 about holsters. No response. Ok whatever.
Then, finally, in September, I pulled the trigger and decided to get a holster made. I remember just grabbing my pistol and mag, taking it to the shop and asking them if they could make the custom holster for me. At this time, it must have been September 5 because thats when my card was charged for it. And 6 months after I first communicated with them about it being $75, I paid $93 and some change (I did get a kryptek highlander camo print, so I expected it to be a little more). This is where I messed up and did not ask how long it would take them. I honestly assumed it would take 6 to 8 weeks to make since mainland companies that I follow say they take about that long for custom kydex holsters. But I remembered they mentioned 10 days, so then I messaged them again on the 15th, and no response. I remember calling them several times asking about it. Many times, I ask them about it and whoever answers the call always says that they would call me back, they are with a customer. But then they never call back. I would call the next day and they would say sorry, they forgot, and then tell me that they are working on my holster. I think I called them once every 2 weeks just to see if there was any progress, but they just kept saying they were working on it, never mentioning how much longer it would take.
Then I messaged them on ig again on November 26. At this point I was getting impatient and not happy with little to no communication from them. And by this point, I tell them that I understand that people are busy especially with the holidays around the corner, but I told them it would be greatly appreciated to get some form of communication from them. And Im pretty sure right before I messaged them on this day, I actually went in to the shop to see how the holster was going. I remember the person at the shop said to just message them on instagram, so thats what I did. They actually messaged me back saying sorry and that they would give me a date they expected to be finished. Waited 5 days, still no reesponse so I messaged them back on December 1. They got back to me December 4, saying they will TRY and finish it up on Saturday (December 8). Mind you all, this is already over 3 months of waiting for their product. Then on December 12, I called them again and asked about the progress. Hallelujah!! They said it was finished (Once again, I called them, they didnt call me).
So I go to the shop that day to pick it up, excited, relieved, but frustrated. First impression was that it looked great. The mag part was kind of loose, but can be tightened by the rentioning screw so no problem. So then I go back to my truck and examine it more. And with a closer look, I noticed that there was no pterodactyl wing installed, which is supposed to push against the inside of your belt to bring the pistol closer to your body. Good thing I didnt leave the parking lot. I immediately take the holster back and ask them about it. But as to no surprise, the guy at the shop didnt know where to find them or if they even had them in stock (I am a lefty, so they probably didnt even have left-handed wings). So the guy tells me sorry once again and that they will have to order some and they will get back to me. Also mentioning to just ig message them. So I messaged them as soon as they got back in my truck asking them to please get back to me as soon as possible about the wing since I felt that it is an important part of an appendix kydex holster (especially if their product is called the pterodactyl wing holster). And on ig, it shows if they see the message and as of today, December 18, 2018, they have seen it but still have not responded.
Unfortunately, I give up with this company. I already have been looking online for individual wings to buy. I really wanted to support them and like them, since they have good reivews, but have to give them a 1 star based on this terrible experience. I guess ill go back to looking at holster companies in the mainland. It sounds like they are great with the firearm classes, but I honestly cant back up their holster business. read more