I would give 10 stars if I could.
I own a local retail shop, and nothing gets me more enthused than seeing another local retailer doing business the right way.
First off, their gun range is awesome. They have about 10 lanes, and the entire place is well air conditioned and ventilated. You do not feel like you are choking on gun smoke here and you are cool. Also, the lanes have bullet protection between each lane so you feel safer and you have some level of privacy to do your own thing.
Second, and I'll talk more about this later, the staff here is outstanding. I've been there 3 times now and Reggie and Akira are pros in everyway. I would try to hire these guys away from this place if I owned a gun shop lol.
I've gotten the "you aren't part of the club vibes" in every gun shop I've ever visited. I didn't sense that at all here. Even after messing up a few times in the range (not waiting for the range door to close before opening the retail door, forgetting to put my glasses back on when going back into the range) I was treated with kindness and respect. Akira quickly, firmly, and nicely told me what I did wrong. I think they knew how much of a noob I am and I appreciate them looking out for me without being rude about it.
I got to shoot my brother's 9m and we rented a few rifles for kicks. I got to try the Sugar Weasel AR-15 and thought it was pretty awesome. I hadn't fired my AR-15 in years so wasn't sure how it compared.
This visit inspired me to dust off my AR-15 and bring it back the next weekend. I had trouble chambering a round right at the start. Akira had been watching me from the get go. He told me to tap the clip hard. Boom boom. That was the same problem I had at Kokohead, but I got yelled at there and never went back, never firing my gun again. I bought that gun 13 years ago and used it twice. I felt scared of it after my experience at Kokohead and wasn't sure how to gain experience in a safe way.
After firing my gun, I could tell it was pretty meh compared to that bougie Sugar Weasel. I've worked in and owned a retail shop for 18 years so I thought I would see what kind of sales people they had when I finished for the day. I said to a sales person named Reggie: "Man. That was fun, but I shoudn't have rented that Sugar Weasel last week because now I know how mediocre my gun is." I pitched the ball and waited for the hit.
Reggie jumped. "Oh yea" he said. "Well...I have the exact same trigger that gun has, in stock, and if you put that into your gun it will narrow the gap considerably." He looked up an online price and said he could get me close to that price with a free install. Done deal.
Then I started asking him more leading buying questions. What about scopes. At first we started talking about the ACOG, and I thought it sounded awesome because I had heard marines used them. Then Reggie did something that we train our staff at my store to do by asking: "What are you using this for?" I told him home defense. He said, "I'm shooting myself in the foot here by telling you this, but I have something less spendy that is going to suit your needs better than the ACOG." He showed me a Trijicon MRO 1x site. He mentioned for close range and home defense this would be a better bet. A sales guy who actually cared about my needs?! I was already sold on this place, but now I was a customer for life. I hope the owner reads these reviews and understands how awesome it feels to be a customer and have a sales guy actually look out for you like that.
Reggie showed his pro salesmanship repeatedely during that time. He steered me away from a special order situation that would have ruined my desire for instant gratificaiton. When I objected to a certain bag they were selling because it didn't have a shoulder strap, he stopped in his tracks, didn't argue, and shifted gears to the next topic of what I might need. As a retail owner I could spot an experienced sales person who knows how to avoid time wasting pit falls. He could tell I was a buyer who wanted something now. He knew how to save both of us time. He clearly appreciated a buyer who wasn't giving him a hard time about everything and valued his advice. When the sale was done, he shook my hand and earnestly told me how grateful he was for the business.
Did I get the scope for the absolute lowest price on the internet? No. I didn't. Am I upset about that? No. I'm not. A lot of people want the lowest price, and great service. As a retail owner, I know that isn't how retail works. You can have one but not both.
When I went back the next weekend, my gun was ready. I took it to their range, and fired off some shots. It was shooting high as I asked them to set it up for 50 yards thinking I might go to kokohead. Akira was on the scene immediately and helped show me how to zero it in. I then put the target to 25 yards and nailed the bullseye on my first two shots. I was so pleased.
THANK YOU GUYS!!! read more