I'm giving Kleinfeld 5 stars because they do have an incredible selection of dresses, and it is definitely a memorable place to shop. There is a huge variety of styles, designers, and options, which is great if you want to try on a wide range of dresses in one appointment. That said, the overall experience felt much less personal than some of the other bridal salons I visited in New York City. It felt a bit like a factory of brides, with a giant room where many brides are trying on dresses at the same time. The mirrors were also surprisingly small and free-standing, and I felt very close up to them, which made it hard to really see myself clearly in the dresses. I also would have liked to step off the podium more to see how the dresses looked naturally, but my stylist seemed to prefer that I stay on it (and of course dresses tend to look better when you're elevated on a podium). The selection is definitely a major strength, and I understand why Kleinfeld is so well known. However, there are other bridal salons in New York City that feel much more personalized, spacious, non-judgmental, and relaxed. I also noticed that some of the stylists standing around elsewhere came across as judgmental, which took away from the overall atmosphere a bit. Overall, I'm still giving 5 stars because of the dress variety and the iconic experience, but I would say brides should go in knowing that it may feel less intimate and personalized than other boutiques in the city. I went on a weekday to avoid paying for the experience. I'd recommend others do the same, as I don't think the fee is worth it. My stylist also was the least knowledgable about dresses compared to other salons. read more

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I went to Kleinfelds on a Thursday morning during a quick trip to New York and had a phenomenal experience. I want to preface my review by saying that I booked one of the first appointments of the day during the week so the salon was not busy. I can't speak to the weekend experience. A few weeks prior to my appointment I received an email from Ronnie, one of the salons owners inviting me to have a call with Brooke, the Director of Client Experience. Brooke called me about a week before my appointment and we went over my budget, what I was looking for in a dress, and details about my wedding. She also went through the process with me of using my online account to "love" dresses so my stylist could have an idea of what I was looking for in a dress. On the day of my appointment I arrived with two bridesmaids and we sat in the lobby until we met Candace and Jen who was assisting her. I was brought back into the dressing room and we went over styles I might like, budget and details about my wedding. She also wanted to know where I was in the dress shopping process to see whether I was still getting a feel for different styles. She pulled a number of dresses that were the style I wanted and within budget. The only dress I tried on outside of my budget was one hanging on the rack that caught one of my bridesmaids eyes. I had my own pedestal because the place was not busy and Candace and Jen were great at listening to my likes and dislikes. I ended up saying "yes to the dress," and I'm overall thrilled with the end result and my experience with Kleinfeld throughout the entire process. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

Kleinfeld Bridal is everything it is cracked up to be. And there are not a lot of OG legendary places that can still meet that bar. The ghosts here are good ones!! Expertise matters when you work with a bridal consultant and we could not have been happier with ours. It was truly an experience right out of the tv show. We came, we saw, we went home overjoyed! If you are afraid Kleinfeld is too commercial or overhyped, fear not. It is the place where bridal dreams really do come true. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

We have watched Say Yes to the Dress for many years and it seems like almost every episode. Of course, when in New York, we had to visit the shop. Visitors can sit in the lobby and go downstairs and look at the accessories without an appointment. That is all we were looking for. Everyone was truly nice here and they felt welcoming. We had a magical experience just watching all the brides walk by and everybody looks so happy. Definitely worth the time to come visit them. read more

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The place has a lot of hype around it and people pay good money just to try the dresses on. However, if you truly look around the place, it's run down, stained carpet, chipped paint etc. it could use a bit of a refresh. Most of the staff is really amazing. The veil lady is a piece of work. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

I had a fabulous time. I did my research and I knew what to expect in terms of pricing and service. This led me to decide on a GOLD appointment so that me and my party could have the privacy and service level I wanted. It was truly a dream come true. This credit primarily goes to Stephen my stylist. He was phenomenal. Courteous, considerate, stylish, patient, and funny. We were all floored by the professionalism of the staff and the variety of dresses that the boutique carries. I got to try a lot of dresses just for fun because this is a once in a lifetime experience. Stephen, Cynthia, and Lindsay made my dream come true and I'm eternally grateful to them. I got to say yes to the dress that made me feel absolutely beautiful! read more

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My sisters and I have been a fan of say yes to the dress since we were children now in our 30s and 40s. The store was truly amazing to see however, I wasn't as impressed as I thought I would have been. The Staff was very professional and courteous. Our bridal expert was Chloe, so sweet, beautiful, and truly a gem. She had nothing to do with the reason I am giving four stars, she deserves five. Even though we did not pick the dress from Kleinfeld, she gave us the knowledge and know how, direction to be able to find the right dress, so I thank her for that. On another note, I didn't enjoy sharing a pedestal with another bride. I think it was super invasive and cut into the time allotted. It will be my suggestion that each bride has their own attention during their time and not so much of a rush shop with having two brides to share the same area at the same time. Would I recommend Kleinfeld's? It was truly just for the experience,it's more of the classic bride store with a lot of lace and tulle. read more

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STOP AND READ BEFORE BOOKING YOUR APPOINTMENT First, congratulations on your engagement -- I truly hope you find your dream dress! That said, I strongly encourage you to filter reviews here and on Google by lower-star ratings -- especially from real brides -- before deciding to book at Kleinfeld Bridal. What you find might save you a lot of stress, tears (and money). Here's my honest and incredibly disappointing experience at Kleinfeld: First Appointment (9 months prior to wedding) Prior to visit, I submitted 4-5 reference numbers of dresses before my visit, as requested. At the appointment, my consultant Lisa F. informed me that all dresses would need to be "rushed" to arrive in time -- even though my wedding was 9 months away (#1 ). Only 2 of my selected dresses were pulled for the appointment (#2 - unprepared). One of the dresses I tried on was the 'Lily-Blanch' in size 8 -- and it fit perfectly (See photo). Lisa mentioned it had been stretched by other try-ons, but I made it clear I was actively losing weight and was happy with current size and fit. Then the hard-sell tactics started (#3 ): constant pressure to "Say Yes to the Dress," non-stop! this is not an exageration. Second Appointment - Dress Try-On + Order I returned a few weeks later to try on the dress again and place my order. I specifically confirmed that I was fine with the cup size and cleavage, and Lisa even noted on the order twice: "Bride is okay with cleavage." I was measured and all paperwork was completed. However, they stamped my form with: "PLEASE BE ADVISED THAT YOUR ORDER IS STAMPED FOR CLOSE DELIVERY... 4 WEEKS OR LESS TO YOUR EVENT." This wasn't true -- the dress was supposed to arrive 4 months before the wedding. This appears to be a tactic to upcharge on alterations . Dress Pickup - A Major Issue This is where everything fell apart (#4 ) They ordered a size 12, NOT ONE BUT TWO SIZES BIGGER (see picture) -- even though all notes confirmed the smaller size fit me. Their reason/excuse? To "cover cleavage," despite written confirmation that I was fine with it. Naturally, the size 12 was falling off me. The proposed solution? - A $1,750 alteration fee -- almost half the cost of the dress -- to tailor it down. - When I objected: Staff tried to discuss the issue in front of other clients (zero privacy). - They didn't acknowledge the mistake. - They offered an "off-the-books" deal to do the alterations at someone's house for $1,200. as a "favor" for the inconvenience. - No apology. No accountability. No resolution. By that point, returning the dress wasn't an option -- with limited time and the wedding being based internationally, I was stuck. If you still choose to book at Kleinfeld, PLEASE: 1. Expect sales pressure, comparable to car sales experience. 2. Document everything. Take notes, confirm order details in writing, and request copies. Ask them to explain every detail. 3. Bring someone with you. A second set of eyes (and ears) helps. 4. Question everything. Ask about sizing, fees, delivery timing -- get clear answers. 5. Don't assume they have your best interest at heart. You're not getting a luxury service -- you're being pushed through a high-volume sales machine. This review isn't about one employee. It's about a broken system where policies lack transparency, errors are brushed off, and brides are treated more like transactions than clients. To Kleinfeld: If you want to uphold your reputation as a luxury bridal destination, train your staff better, stop the pressure sales, and be honest with your clients. Brides deserve better. Your alternative solution, coming here to reply to unsatisfied brides is not making a difference! read more

Kleinfeld Bridal - worst nighmare - Bridal Near Me - New York, New York

Two of my very good friends came here for their gowns and had a great experience. I came here with very high expectations for service to value. The service was excellent and detailed from the beginning to end. I received a nice email from Ronnie welcoming me to Kleinfeld and booked a meeting with Brooke, their client relationship manager. She asked great questions wanting to get to know my style and personality to match me with a stylist. I very much appreciated that. I booked the $100 90 minute stylist session on a Sunday afternoon. Unfortunately, I didnt say 'yes to the dress.' I didnt like the setup of the store. Its very turn and burn, the lobby was packed, there were a lot of brides screaming, "yes to the dress," it felt like I was a trade show. I waited for about 10 minutes and was met with my stylist. She asked me questions about my sense of style and fiancé. After that she grabbed a few dresses that she felt that I would like. A lot of them were very pretty, but I could not get past how dirty the gowns were, a lot of the material and craftsmanship felt cheap (my budget is 5k max, so I dont if thats why). To me, if a white gown looks yellow, has black marks or a lipstick stain then their alterations department is not to be trusted. I tried to keep an open mind as I know it was a weekend and they are all sample sizes...plus a lot could be customized. As I walked from the dressing room to the front, I passed by a lot of other brides and their families. It felt like a circus and I felt myself comparing the other gowns that I didn't get to see. If I had more money I would have definitely booked the VIP options but Im a baller on a budget. If your budget is below $5k and you're picky like me, stir clear or book the VIP session. read more

I should have known something was off when Kleinfeld called me two weeks in advance to confirm details and I could never get ahold of them after that initial voicemail. The sales manager had said she would call me back at a specific time and never did. They also said we could chat over text and never could get a conversation moving. Upon arrival we were ushered into a 'VIP' room that wasn't near the main floor. I saw no other brides even in that hallway. The room I was in had unplugged air conditioners with loose chords in them (not what I would expect from the legendary Kleinfeld from SYTTD.) I met my stylist, who was very kind but did not pull a single dress in my price range. Some dresses I didn't even know were out of my budget until I saw the tag when putting them on or off. I told her I would expand my budget by an extra thousand and that didn't help find more dresses. She said she knew my 'dream dress' but it was 5K, and I confirmed I was unwilling to double my budget. She seemed frustrated I didn't want to put on a gown I knew I couldn't buy. The icing on the cake was that 40 minutes into my appointment I was politely told to get dressed . I didn't even understand what was happening at first because there was still an hour left in the appointment and was told that there are no dresses here for you. I was floored that I was politely walked out of the salon along with my group. My group was shocked as well since I only had 4/5 dresses on during my appointment. I wasn't rude or opinionated, apparently there was just nothing in my budget and I didn't want to try on dresses that were 5/6 thousand dollars. I'm totally fine with salons serving brides with higher price points, but I don't think it's fair to even take appointments if you can't show dresses that are within the budget that I provided in advance. I left my appointment feeling embarrassed and extremely self conscious. More so mortified that my family took time off from work and I flew in from California for an experience that was cut short on the consultant's terms. read more

I don't watch Say Yes to the Dress, but I booked an appointment here because they carried a lot of brands that I was interested in. Upon arriving, my mom and I were seated with a bunch of other ladies waiting for their appointment in the big lobby. Its setup was fancier than most dress places I've been to, but also less welcoming and friendly. I didn't appreciate the slight wait past my appointment time, but when my consultant was ready for me, she came out to get me. The whole process reminded me of waiting at the doctor's office. I tried on a good amount of dresses here, but my consultant was very petite and I felt bad for her having to deal with all the big dresses I was trying on. She wasn't as warm as other consultants from other wedding dress shops but she did her job. I liked that I was given a room with my own mirrors inside. The privacy was top-notch, but the room was a bit on the smaller side. I'd have to say Kleinfeld was my least favorite wedding dress shop. But I think it still deserves a visit if they carry a dress or designer you like. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

Anna H. was amazing! As a longtime fan of Say Yes to the Dress, just walking into Kleinfeld would have been thrilling, but getting to meet and work with Anna made it a truly special and unforgettable experience. Anna listened carefully to my preferences, likes/dislikes, and budget, and brought out some fantastic options--more than I imagined I'd be able to try on, as a midsize bride with an increasingly specific vision. Anna's dress selection told me that she was really listening AND knows the inventory inside and out, which is incredibly impressive for someone who has only worked at Kleinfeld for a short time. While I ultimately decided to move forward with a dress from another shop, my Kleinfeld visit was still a wonderful experience that helped me become more confident and firm in what I wanted. That is all thanks to Anna! read more

Came here for my friends fitting. We didn't wait long and the stylist had great suggestion on tailoring the dress to my friends body. Highly recommended. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

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I visited for the spring sample sale. I met with Dana, I believe was her name, and she was amazing (: She gave me her real opinion on things, we were laughing the whole time, and I left with clarity on what I was looking for! Truly appreciate her and Kleinfeld bridal Thank you! Can't wait for the wedding soon! read more

I just wanted to write a review about how much I loved my consultant Briar I didn't think I would leave with a dress and it was all because of her that I did! It was one of the most special experiences I've ever had. My friends and I had the best day ever because of her! read more

I said YES the dress! What an exquisite morning at the iconic Kleinfeld bridal in Manhattan. Flew out yesterday from San Francisco with my daughters and met my other daughter and sister and niece. We had a wonderful time sharing this experience together! My entire party was warmly welcomed and I felt like I was in the right place when I met Gina Ciarrocchi my Bridal Stylist. She brought my vision to life with that Kleinfeld magic. Grateful and happy this bride-to-be is! #kleinfeldbridal.com read more

Kleinfeld Bridal - Saying YES to the dress! - Bridal Near Me - New York, New York

Best experience ever. So caring and attentive. I recommend 110%!! couldn't have been a better experience!

What an amazing experience I had last Saturday may 17th with Victoria. She was absolutely an incredible stylist. She definitely has my 100+ and I would give her 1000 stars. She's an amazing, wonderful, fantastic, great, lovely, patient and awesome stylist. I hardly recommend her to any bride in the whole world. Victoria is the best! I'm so grateful for her being part of my dream dress. I couldn't wait for this day, I was so excited during my trip all the way from California and my Mom from Brazil. Victoria, She definitely went above and beyond of my expectations!!! read more

Llegamos con mi hija con expectativa muy grande, la hoss estuve retrasada, nos pido adicional fotos de los que ha habíamos puesto en el website en el momento de PAGAR. Nos trajo vestidos de poca gana y sin expectativa de encontrar el vestido de novia, fit room son pequeños, la mujer ponía los vestidos y nada ayudaba a que le quedara en el cuerpo ya que todos los vestidos eras súper grandes y sin sugerir absolutamente nada ni mostrar empatía ni amabilidad, tengo tantas fotos con la cara de pocos amigos de la hoss ... , soy demasiado buena para publicarlos. He visitado lugares mucho mejor y no te piden pagos. A este lugar no regresaría ni tarjeta de invitación read more

What an amazing day at Kleinfelds! My daughter and I have drempt of this adventure for years, especially after watching the TV show, Say Yes To The Dress! We were greeted by a lovely young receptionist who was upbeat and friendly. We had gotten there 20 min early so we were able to watch a little dress show with girls showing a new collection by Pnina , who was actually there!!! it was amazing to see her beautiful gowns being worn by beautiful models. Our consultant, Anna, was very knowledgeable and helpful. She gave great feedback and really listened to what my daughter was looking for. Needless to say, my daughter said YES TO THE DRESS!!!! An amazing experience from start to finish!! read more

We started planning with Kleinfeld four months before our trip. My daughter was interested in a designer Kleinfeld carried but it did not have "the dress" in stock. Book the appointment, they will request the dress we were told. We bought plane tickets and got hotel rooms. After months of unreturned calls and emails we were told by email a week before travel for the appointment that due to "tariffs" the dress would not be available. Very unprofessional behavior. Very disappointing experience. Not at all the dream wedding dress experience anticipated. read more

5 Stars - A Truly Special Experience at Kleinfeld! Although I am an older bride, my experience at Kleinfeld was nothing short of magical, all thanks to my incredible consultant, Frida Faria. From the moment we met, Frida made me feel so comfortable and truly special. It was as if I had a family member by my side, sharing in this once-in-a-lifetime moment with me. I didn't give her much direction on the type of dress I was looking for, but I trusted her instincts--and she absolutely nailed it. The dress she chose for me turned out to be the one. I said "yes" to the dress she picked out, and it couldn't have been more perfect. Thank you, Frida, for your warmth, intuition, and kindness. You gave this Astoria girl a moment she'll never forget. Kleinfeld is lucky to have you! read more

Honestly, I wouldn't even waste my time here. We flew in for this appointment and my best friend paid for the VIP experience and it was honestly a joke. Not only did we have to ask multiple times for champagne that was suppose to be included, the " charcuterie board" was not what was displayed on the website. The saddest part was the stylist. The stylist seemed annoyed and bothered to be helping us to begin with. The stylist didn't ask any details or make the bride feel like they were excited or interested in the upcoming big day. They gave no direction and by the end of the appointment brought us a dress that was double the price range the bride wanted to be in. Absolutely the worst experience and completely sad considering the expectation we were expecting to have especially for the price that was paid for a vip experience. Truly was expecting excitement and fun; and left absolutely disappointed. read more

My bridal consultant Gabi saw my vision. She was kind and took the time to find me exactly what I was looking for. Had a great experience and would recommend the VIP 3 hour appointment. read more

I am getting married in 2026 and went to Kleinfeld this weekend to get a good idea of what I am looking for in a dress. I knew coming to Kleinfeld would be the best chance in learning what fits/works best for me and my style. Besides it's reputation, coming to Kleinfeld has been something my grandmother and I have been looking forward to since I was 7 years old. I flew in for the appointment and was paired with Candace B. Her expertise, personality, and attitude made for the perfect time for me. I learned so much about the style that I wanted and it was absolutely due to her knowledge and experience. She was respectful, stayed within budget, and didn't make me feel pressured to make a decision right away. I think she really made the experience for me. I am so thankful to have had Candace to help me start the process and so glad I was able make my grandmother so happy!! Watching her take pictures with the employees, Pnina Tornai (!!!!) -- I will never forget. I will be back!! (And looking for Candace!!) Kleinfeld is lucky to have her! read more

UPDATE: A VP did indeed call me the day after I left the review below. She expressed her condolences and reversed their decision. Thank you for reconsidering and passing along a credit under these hard circumstances. ORIGINAL 1 Star Review: I never imagined I'd be writing this review, but my experience with Kleinfeld left me deeply disappointed. I purchased my wedding dress here, excited for what was supposed to be one of the happiest moments of my life. Tragically, my fiancé and I had to postpone our wedding due to the devastating loss of our daughter after her time in NICU. In the midst of our grief, I reached out to Kleinfeld, not asking for a refund, but simply requesting store credit so that I could still use their store when we were ready to reschedule. Given the circumstances, I hoped for a bit of empathy and understanding. Instead, I was met with a cold, rigid policy with no exceptions. I wasn't asking for anything unreasonable--just the ability to use the value of my unaltered dress when the time was right. A company that prides itself on being part of such meaningful milestones should understand that life isn't always predictable. Losing my daughter was the hardest thing I've ever experienced. The lack of compassion from Kleinfeld only added to that pain. I would have expected better from Kleinfelds in understanding this was completely out of our control - instead I lost the dress and a ton of money! read more

I traveled all the way to New York City from Hawaii to find my dream wedding dress and I found it! The whole experience was so wonderful from beginning to end and it was crazy that the FIRST dress I tried on was the one! My consultant was Olivia and she was so sweet and helpful. She made me feel so comfortable and put me and my opinions first. Of course, if you're going wedding dress shopping at one of the best bridal salons in the world prices will be a little higher but I think it is worth it and worth the value. read more

Kleinfeld Bridal - Front desk - Bridal Near Me - New York, New York

What an INCREDIBLE experience! Candace was the best consultant ever! We bad so much fun with her and felt so cared for and valued. Their customer service is also very caring and understanding. It was truly a magical experience that I hope every bride can have. read more

I went wedding dress shopping at Kleinfeld's and I said "yes" to the dress of my dreams! I have always been dreaming of being a Kleinfeld bride and so excited that it worked out so perfectly. I have always loved watching the tv show "Say Yes to the Dress" and I seriously had a VIP worthy experience that was like the tv series without the cameras. I was counting down until the moment that I made my grand entrance into the bridal shop. When it was time for my appointment, I was introduced to my bridal stylist (Victoria), who was the absolute perfect match! She was so amazing and made every moment so magical. I introduced her to my mother (Mother of the Bride) and sister (Matron of Honor), who were with me for my appointment. They were seated in an area by the mirrors and then I was led into a private area with the fitting rooms. She took her time with me in her consultation about my wedding dress vision, wedding Mass & venue reception to get a vibe about my style. She then went to pull a few dresses that matched my criteria of what I was looking for and she is so attentive to detail. She actually surprised me and showed me a dress that I wasn't even aware that it existed and voilà! I was obsessed and instantly fell in love with the wedding gown and it was better than anything that I could have ever imagined. It was truly beyond my wildest wedding dreams! I was excited to show off the wedding gown that Victoria pulled and returned to the big showroom to my mother and sister, who also absolutely loved it and were very emotional, but so happy! I was looking in the mirror and instantly knew that was the dress that I envisioned getting married in to my fiancé. Victoria asked me the question and I said "Yes to the Dress". It was so sweet to have customers cheer and applaud after I said yes. It was a big moment for the books and unparalleled to any experience that I ever had in my life! Big shoutout again to Victoria for being the perfect bridal consultant, who was so warm, friendly and energetic. So excited to see her again when I return for the dress fittings and alterations. I also would love to take a moment for the bridal accessories appointment and give another big shoutout to Jay, who was my accessory consultant. Jay went downstairs with me into the exclusive Kleinfeld lounge. I was so in awe because it was a private experience when I went during the week. Jay was also a good listener about my dream wedding look and managed to shop for accessories that fit so perfectly for my vision. I am so thankful to Jay for excellent customer service and for offering expertise on what would look best matched with dresses offered at Kleinfeld to perfect the overall bridal look. Kleinfeld offers the highest quality dresses and accessories, so it is not to miss! Thanks to Victoria and Jay for the best celebrity style experience for my wedding gown and accessories. Thank you to the entire Kleinfeld staff for making it a dream come true. I also met Ally and Lindsey, who were so incredible and sweet, while I was shopping for my wedding dress and it was the perfect ending of a perfect day! read more

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Ask for Olivia I felt like I had the best experience possible because of her. She's been in the wedding industry for 10 years and she made me so comfortable and knew exactly what dresses to pull for me. The experience was exactly what I dreamt about. I watched the show for years as a kid with no boyfriend just in love with the whole process and the customer service. We were on vacation from Florida and I was able to get an appointment and it was perfection. I can't believe I got to say yes to the dress here and she did so well trying to stay within our budget. Of course like almost every other bride we went over the budget a bit but I can't wait to get my dress in and try it on. This was definitely a 10/10 experience for me and if I could go back and do it all again I would. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

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I had the most amazing experience at Kleinfeld. Bridal consultant Morgan was fabulous and knew exactly what would looks beautiful on me. Even though I did not get a dress I highly recommend Morgan! It was spectacular experience! read more

I'm beyond happy with the experience I had here at Kleinfeld. I felt comfortable, listened to and that my family was given plenty of space and time with me to enjoy the moment. Frida was amazing to work with and made my experience extra special that day. She truly chose dresses based on what I had requested and had found some additional options that matched that vibe. I was lucky enough to say "yes to the dress" that day and felt like I wasn't rushed into making that decision. Which is very much appreciated and not the experience I had visiting other bridal shops in the city. read more

The ladies were PHENOMENAL! They greeting me as I entered the store. I received immediate assistance. I didn't know the exact name of the garment I was looking for but they took my measurements and nailed it! That was my first garment I purchased from the store and I'll be sure to return. Highly recommend! The price was worth every penny! read more

Kleinfeld Bridal - Wedding - Bridal Near Me - New York, New York

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Zero pressure, gorgeous dresses, and just an overall wonderful experience. My daughter and I enjoyed every minute.

I had the best experience! Briar did a great job listening and pulling dresses for me on the exact style I wanted. She understood my vision completely. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

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Cute place inside! Staff was nice and didnt try to scam you like some other bridal boutiques in the city that said the same dress was no longer being made because they were trying to force the sale. They have dresses for multiple budgets read more

Kleinfeld Bridal - Hallway with dressing rooms - Bridal Near Me - New York, New York

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We took a girl's trip to Kleinfeld with every intent to just have fun and try on various styles to see what I liked since it was my first bridal appointment. I had Dylan as a stylist and the appointment was the best part of our trip! He was such a delight and it was so fun trying stuff on. We walked out saying yes to a dress I'd never think to try on. Absolutely loved my time here. Thank you Kleinfeld! read more

This is an updated review after going through the alterations process at kleinfeld. During the sales process, Michelle (who helped me find my dress originally and who I wrote my original review for) told me that their alterations team was very familiar with pnina tornai dresses, since they were the sole boutique that carrier the designer up until recently. However after the alterations process, I feel that was just a sales tactic to get me to do my alterations with them. Was it more convenient because I already got my dress from them and they had all my info? Yes. But was it worth it? 100% no, and if I could go back in time I would've went with a separate alterations business. When I am paying nearly 10k for my dress, veil, and alterations, I expect things to be perfect. But my experience was far from it. From my first alterations appointment, my seamstress (Leda) ruined my experience. To name a few issues, she randomly asking me if I was Chinese (I'm not), she didn't know my dress was supposed to be off the shoulder and kept forcefully putting my strap over my shoulder, she didn't ask me ahead of time if I wanted any customizations and then refused my request because she didn't want to restart the pinning. I wanted my dress to be fluffier and she said I had to tell her before she started pinning -- this is my first time buying a wedding dress how would I know this? She was too lazy to restart the pinning so refused to even talk to me about possibilities. I didn't argue because I didn't want something bad to potentially happen to my dress if I made her upset. Michelle thankfully helped me get a new seamstress (Suzannah), and although she was better than the first, I still didn't have a great experience. She was patient with me which I appreciated, but I felt so gaslit in my final fitting. Again, mentioning that if I'm paying 10k for my dress, I expect it to be perfect. I noticed that the flower appliqués on the bust area were a bit uneven (we always had issues with this throughout the alterations process). She kept telling me that the bust/appliqués looked perfect, and that I was just very detailed, that no one else would notice. I don't care if no one else notices, it's my dress, I'm the bride, and I will notice. She only listened and changed the appliqués to be symmetrical when I showed her from the inside that the flowers stuck out unevenly on the top when comparing both sides (asymmetrical). You don't try on the dress after the final fitting and before pickup, which was stressful because I didn't trust that everything would be perfect. The pickup process was also weird. They ask you to sign a bunch of forms stating that you reviewed the dress and everything looks good, but you literally cannot/they literally don't show you the entire dress because of the way it's packaged. I tried my best to ensure the bust looked good, but I will just have to wait until wedding day and hope there's no issues! Overall, this alterations process made me so unhappy, and I wish I trusted the reviews from other brides who noted similar experiences. It was such a stressful experience, and no bride should have additional unnecessary stress when wedding planning is already insane. It's really like a big factory at Kleinfeld. When I left with my dress, the room was full of brides, and I wished I could've shared my experience with everyone so that they knew not to make the same mistakes of choosing kleinfeld for their alterations. Fingers crossed my dress is okay by wedding day! read more

Don't shop here on a weekend or do a $150 appointment. The dressing rooms are tiny and the gowns are stained. They play very loud disco rap In the dressing area. Brides are given the option for the main showroom with about five other brides and their entourage sitting on various sofas. It is a carnival atmosphere. Very stressful and undignified. read more

I really debated writing this review because I really wanted to believe in this place. In October I made an appointment with kleinfelds. I informed them of my budget which was 2,200, they proceeded to walk me past all the brides on their platforms amongst eachother and into a back corner where I shared a platform with a crooked mirror where I couldn't even see what the back of my dress looked like. And on top of that, I had to share the platform with 2 other girls. To say I was embarrassed and never felt more ashamed for not having a larger budget is an understatement. I felt like an annoyance to them. After the lovely women who pulled my dresses for me exhausted all my options, she then proceeded to walk me around the store to look at all the dresses I couldn't afford. I literally went home and cried. So to all the brides out there looking to go to kleinfelds and have a "kleinfelds experience" make sure you have the funds to do so. Also I do want to say the women who helped me pick out dresses was lovely. Not her fault. read more