I got to go to Kleinfeld yesterday and it was such an amazing experience. Growing up, I was a huge Say Yes to the Dress fan and I happened to be in NYC for a work trip so this seemed like the perfect time to go and see if I could find my dress. My consultant was Debra and right off the back, she was lovely! She had such a great sense of humor and allowed me to be open and honest and what I was looking for. We stayed within my budget (yay!) and she was so patient and helpful. I did end up finding my dress, which I didn't expect to because the dress that I ended up buying was VERY different than what I came in wanting (sounds like an episode of the show, am I right?) but it was the perfect dress for me. Debra was legit! The staff was so lovely and kind. It was a perfect day. read more

Kleinfeld Bridal - Me and my best friend after I said yes to the dress! - Bridal Near Me - New York, New York

See all

I'm giving Kleinfeld 5 stars because they do have an incredible selection of dresses, and it is definitely a memorable place to shop. There is a huge variety of styles, designers, and options, which is great if you want to try on a wide range of dresses in one appointment. That said, the overall experience felt much less personal than some of the other bridal salons I visited in New York City. It felt a bit like a factory of brides, with a giant room where many brides are trying on dresses at the same time. The mirrors were also surprisingly small and free-standing, and I felt very close up to them, which made it hard to really see myself clearly in the dresses. I also would have liked to step off the podium more to see how the dresses looked naturally, but my stylist seemed to prefer that I stay on it (and of course dresses tend to look better when you're elevated on a podium). The selection is definitely a major strength, and I understand why Kleinfeld is so well known. However, there are other bridal salons in New York City that feel much more personalized, spacious, non-judgmental, and relaxed. I also noticed that some of the stylists standing around elsewhere came across as judgmental, which took away from the overall atmosphere a bit. Overall, I'm still giving 5 stars because of the dress variety and the iconic experience, but I would say brides should go in knowing that it may feel less intimate and personalized than other boutiques in the city. I went on a weekday to avoid paying for the experience. I'd recommend others do the same, as I don't think the fee is worth it. My stylist also was the least knowledgable about dresses compared to other salons. read more

See all

I went to Kleinfelds on a Thursday morning during a quick trip to New York and had a phenomenal experience. I want to preface my review by saying that I booked one of the first appointments of the day during the week so the salon was not busy. I can't speak to the weekend experience. A few weeks prior to my appointment I received an email from Ronnie, one of the salons owners inviting me to have a call with Brooke, the Director of Client Experience. Brooke called me about a week before my appointment and we went over my budget, what I was looking for in a dress, and details about my wedding. She also went through the process with me of using my online account to "love" dresses so my stylist could have an idea of what I was looking for in a dress. On the day of my appointment I arrived with two bridesmaids and we sat in the lobby until we met Candace and Jen who was assisting her. I was brought back into the dressing room and we went over styles I might like, budget and details about my wedding. She also wanted to know where I was in the dress shopping process to see whether I was still getting a feel for different styles. She pulled a number of dresses that were the style I wanted and within budget. The only dress I tried on outside of my budget was one hanging on the rack that caught one of my bridesmaids eyes. I had my own pedestal because the place was not busy and Candace and Jen were great at listening to my likes and dislikes. I ended up saying "yes to the dress," and I'm overall thrilled with the end result and my experience with Kleinfeld throughout the entire process. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

Kleinfeld Bridal is everything it is cracked up to be. And there are not a lot of OG legendary places that can still meet that bar. The ghosts here are good ones!! Expertise matters when you work with a bridal consultant and we could not have been happier with ours. It was truly an experience right out of the tv show. We came, we saw, we went home overjoyed! If you are afraid Kleinfeld is too commercial or overhyped, fear not. It is the place where bridal dreams really do come true. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

Continue to be disappointed with Kleinfeld. I found my dream dress in December and purchased. I then saw the accessory sample sale was last two days and I made an appointment. I then got a text about my wedding dress experience and what I want from that which is odd since I got my dress from them and had scheduled alterations for it already. I then learned it was a mixup which is fine things happen. I was then told there'd be accessories set aside for me and assistants would know what I wanted. Well I attended the sample sale today, and the selection was extremely picked over, and the team was unaware of any accessories reserved for me. This follows a difficult booking process where my initial 7:00 PM reservation was canceled, requiring multiple follow-ups on my part just to get reconfirmed for 5:30 PM. Additionally, my dress shipment was never scheduled like it was supposed to be, requiring me to follow up to ensure it was actually sent. All in all not the ideal bridal experience and one in which I'm sorry to report this is happening. read more

The place has a lot of hype around it and people pay good money just to try the dresses on. However, if you truly look around the place, it's run down, stained carpet, chipped paint etc. it could use a bit of a refresh. Most of the staff is really amazing. The veil lady is a piece of work. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

I was honestly a little nervous going into my appointment at Kleinfeld because of some of the reviews I had read. Plus, I grew up watching the show with my mom, so my expectations were really high. This was my very first bridal appointment, and since I had no idea what style I wanted, we booked the three-hour appointment. I got paired with Dylan, and he was seriously the best. He listened to everything I liked and didn't like, let me try on all kinds of styles, and never made me feel rushed or pressured. He made the whole experience so much fun, and I honestly wish I could relive that day over and over. We also came in way UNDER budget! Randy was also there that day, which was so surreal. He checked in on us a few times and was so kind and genuine. He took picture with everyone in the salon that day. One of my favorite parts was being able to walk around the showroom and pull dresses with Dylan. If you're thinking about going to Kleinfeld, do it. I had the best experience. The selection is amazing, the people are incredible, and I truly couldn't have imagined a better first bridal appointment. read more

See all

We have watched Say Yes to the Dress for many years and it seems like almost every episode. Of course, when in New York, we had to visit the shop. Visitors can sit in the lobby and go downstairs and look at the accessories without an appointment. That is all we were looking for. Everyone was truly nice here and they felt welcoming. We had a magical experience just watching all the brides walk by and everybody looks so happy. Definitely worth the time to come visit them. read more

See all

An amazing experience - my first dress appointment was at Kleinfeld, and I wound up going back about a month later to say yes to the dress! Bridget was completely fantastic and helped me find my dream dress. read more

Kleinfeld went above and beyond for this wheelchair-using bride! We contacted Kleinfeld in advance, noting both the wheelchair and the bride's preferences for specific dresses from a variety of designers. While Kleinfeld did not have in stock the specific dresses we wanted to see, they arranged to "loan in" some of the dresses we preferred and pulled several dresses of similar aesthetic from their extensive stock, while respecting our price parameters. Our bridal consultant Brandi and her intern Gabi provided a lovely wheelchair accessible room for us, assisted in changing gowns, offered valuable advice on ordering, measurements, logistics, alterations and accessories. They provided us ample time and privacy to discuss alternatives and make our decisions. Once we decided on the preferred wedding gown, they brought in the accessories expert, the alterations expert, and the measurements expert to take care of all the details. The entire experience was lovely. Note: If you are looking for a particular gown from a designer that Kleinfeld carries (but doesn't have in stock), ask AT LEAST three weeks in advance if they might "loan in" that dress (in a relevant size) from the designer. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

I had a fabulous time. I did my research and I knew what to expect in terms of pricing and service. This led me to decide on a GOLD appointment so that me and my party could have the privacy and service level I wanted. It was truly a dream come true. This credit primarily goes to Stephen my stylist. He was phenomenal. Courteous, considerate, stylish, patient, and funny. We were all floored by the professionalism of the staff and the variety of dresses that the boutique carries. I got to try a lot of dresses just for fun because this is a once in a lifetime experience. Stephen, Cynthia, and Lindsay made my dream come true and I'm eternally grateful to them. I got to say yes to the dress that made me feel absolutely beautiful! read more

See all

STOP AND READ BEFORE BOOKING YOUR APPOINTMENT First, congratulations on your engagement -- I truly hope you find your dream dress! That said, I strongly encourage you to filter reviews here and on Google by lower-star ratings -- especially from real brides -- before deciding to book at Kleinfeld Bridal. What you find might save you a lot of stress, tears (and money). Here's my honest and incredibly disappointing experience at Kleinfeld: First Appointment (9 months prior to wedding) Prior to visit, I submitted 4-5 reference numbers of dresses before my visit, as requested. At the appointment, my consultant Lisa F. informed me that all dresses would need to be "rushed" to arrive in time -- even though my wedding was 9 months away (#1 ). Only 2 of my selected dresses were pulled for the appointment (#2 - unprepared). One of the dresses I tried on was the 'Lily-Blanch' in size 8 -- and it fit perfectly (See photo). Lisa mentioned it had been stretched by other try-ons, but I made it clear I was actively losing weight and was happy with current size and fit. Then the hard-sell tactics started (#3 ): constant pressure to "Say Yes to the Dress," non-stop! this is not an exageration. Second Appointment - Dress Try-On + Order I returned a few weeks later to try on the dress again and place my order. I specifically confirmed that I was fine with the cup size and cleavage, and Lisa even noted on the order twice: "Bride is okay with cleavage." I was measured and all paperwork was completed. However, they stamped my form with: "PLEASE BE ADVISED THAT YOUR ORDER IS STAMPED FOR CLOSE DELIVERY... 4 WEEKS OR LESS TO YOUR EVENT." This wasn't true -- the dress was supposed to arrive 4 months before the wedding. This appears to be a tactic to upcharge on alterations . Dress Pickup - A Major Issue This is where everything fell apart (#4 ) They ordered a size 12, NOT ONE BUT TWO SIZES BIGGER (see picture) -- even though all notes confirmed the smaller size fit me. Their reason/excuse? To "cover cleavage," despite written confirmation that I was fine with it. Naturally, the size 12 was falling off me. The proposed solution? - A $1,750 alteration fee -- almost half the cost of the dress -- to tailor it down. - When I objected: Staff tried to discuss the issue in front of other clients (zero privacy). - They didn't acknowledge the mistake. - They offered an "off-the-books" deal to do the alterations at someone's house for $1,200. as a "favor" for the inconvenience. - No apology. No accountability. No resolution. By that point, returning the dress wasn't an option -- with limited time and the wedding being based internationally, I was stuck. If you still choose to book at Kleinfeld, PLEASE: 1. Expect sales pressure, comparable to car sales experience. 2. Document everything. Take notes, confirm order details in writing, and request copies. Ask them to explain every detail. 3. Bring someone with you. A second set of eyes (and ears) helps. 4. Question everything. Ask about sizing, fees, delivery timing -- get clear answers. 5. Don't assume they have your best interest at heart. You're not getting a luxury service -- you're being pushed through a high-volume sales machine. This review isn't about one employee. It's about a broken system where policies lack transparency, errors are brushed off, and brides are treated more like transactions than clients. To Kleinfeld: If you want to uphold your reputation as a luxury bridal destination, train your staff better, stop the pressure sales, and be honest with your clients. Brides deserve better. Your alternative solution, coming here to reply to unsatisfied brides is not making a difference! read more

Kleinfeld Bridal - worst nighmare - Bridal Near Me - New York, New York

Anna H. was amazing! As a longtime fan of Say Yes to the Dress, just walking into Kleinfeld would have been thrilling, but getting to meet and work with Anna made it a truly special and unforgettable experience. Anna listened carefully to my preferences, likes/dislikes, and budget, and brought out some fantastic options--more than I imagined I'd be able to try on, as a midsize bride with an increasingly specific vision. Anna's dress selection told me that she was really listening AND knows the inventory inside and out, which is incredibly impressive for someone who has only worked at Kleinfeld for a short time. While I ultimately decided to move forward with a dress from another shop, my Kleinfeld visit was still a wonderful experience that helped me become more confident and firm in what I wanted. That is all thanks to Anna! read more

My sisters and I have been a fan of say yes to the dress since we were children now in our 30s and 40s. The store was truly amazing to see however, I wasn't as impressed as I thought I would have been. The Staff was very professional and courteous. Our bridal expert was Chloe, so sweet, beautiful, and truly a gem. She had nothing to do with the reason I am giving four stars, she deserves five. Even though we did not pick the dress from Kleinfeld, she gave us the knowledge and know how, direction to be able to find the right dress, so I thank her for that. On another note, I didn't enjoy sharing a pedestal with another bride. I think it was super invasive and cut into the time allotted. It will be my suggestion that each bride has their own attention during their time and not so much of a rush shop with having two brides to share the same area at the same time. Would I recommend Kleinfeld's? It was truly just for the experience,it's more of the classic bride store with a lot of lace and tulle. read more

See all

The experience every bride should have. It's quite literally better than the appt's you see in tv. The gentleman that helped me was so helpful, finding the style that I was looking for, helping me put the dresses on, carrying the gowns for me. Etc. It's pricier than most other places but it's well worth it. read more

said yes to the dress WITH Pnina herself Chawncia (my consultant) was absolutely amazing throughout the entire process. It was my first time dress shopping and she made me feel comfortable, relaxed, and calm. Definitely would not have found my dress that day without her!! Experience was so good I wish I didnt say yes so I could come back read more

I had Lisa as my stylist, and it was an absolute dream. She had already pulled things I had liked and what she thought I may like. I tried on 12 dresses, then put back on my top two. After seeing those both with a vail, I was able to Say Yes to The Dress with Lisa and Randi! read more

Kleinfeld Bridal - Randi and I - Bridal Near Me - New York, New York

See all

I should have known something was off when Kleinfeld called me two weeks in advance to confirm details and I could never get ahold of them after that initial voicemail. The sales manager had said she would call me back at a specific time and never did. They also said we could chat over text and never could get a conversation moving. Upon arrival we were ushered into a 'VIP' room that wasn't near the main floor. I saw no other brides even in that hallway. The room I was in had unplugged air conditioners with loose chords in them (not what I would expect from the legendary Kleinfeld from SYTTD.) I met my stylist, who was very kind but did not pull a single dress in my price range. Some dresses I didn't even know were out of my budget until I saw the tag when putting them on or off. I told her I would expand my budget by an extra thousand and that didn't help find more dresses. She said she knew my 'dream dress' but it was 5K, and I confirmed I was unwilling to double my budget. She seemed frustrated I didn't want to put on a gown I knew I couldn't buy. The icing on the cake was that 40 minutes into my appointment I was politely told to get dressed . I didn't even understand what was happening at first because there was still an hour left in the appointment and was told that there are no dresses here for you. I was floored that I was politely walked out of the salon along with my group. My group was shocked as well since I only had 4/5 dresses on during my appointment. I wasn't rude or opinionated, apparently there was just nothing in my budget and I didn't want to try on dresses that were 5/6 thousand dollars. I'm totally fine with salons serving brides with higher price points, but I don't think it's fair to even take appointments if you can't show dresses that are within the budget that I provided in advance. I left my appointment feeling embarrassed and extremely self conscious. More so mortified that my family took time off from work and I flew in from California for an experience that was cut short on the consultant's terms. read more

After watching the show for many years, I suggested my great niece go to Kleinfeld to look for her wedding dress. Her mother, sister and I joined her on the trip. Payton was her assigned expert. It appeared she was shadowed by someone in training. We went on a Tuesday. We did not realize that Tuesdays was the day that they highlighted the dresses of one designer in particular. After a period of time in which my great niece was shown a few dresses that were not of interest , I asked if they would pull dresses from other collections. After Payton pulled a couple of dresses from other designers, my great niece found a dress that she fell in love with. As happens with brides to be , she was very uncertain over whether or not she should commit to the dress without thinking further about it . As time was up for the appointment, she decided to leave and give it some thought as she had taken pictures of the dress. The trip is easy from the Philadelphia area to New York so we knew that we could easily. return after she had made her final decision. Payton assured her that she would email her all the information about the dress as well as the information that had been shared regarding the alteration process, etc. We left to go to lunch and returned home later that day. Payton never followed up sending the information to my great niece, although my great niece texted her numerous times to ask for the information. Payton did not respond to any of my great nieces texts. Oddly enough, Payton was the one that confirmed how she could best communicate. Needless to say we were very surprised when no follow up occurred. Just left a bad taste in my mouth as well as my great niece's and as a result, although she loves that dress and was interested in buying it from Kleinfelds she is now looking to find a comparable dress in other salons. Clearly, customer service is sorely lacking, So three people are now sharing this experience with others, particularly with my great niece's numerous girlfriends, Not a good look for Kleinfeld's. read more

I don't watch Say Yes to the Dress, but I booked an appointment here because they carried a lot of brands that I was interested in. Upon arriving, my mom and I were seated with a bunch of other ladies waiting for their appointment in the big lobby. Its setup was fancier than most dress places I've been to, but also less welcoming and friendly. I didn't appreciate the slight wait past my appointment time, but when my consultant was ready for me, she came out to get me. The whole process reminded me of waiting at the doctor's office. I tried on a good amount of dresses here, but my consultant was very petite and I felt bad for her having to deal with all the big dresses I was trying on. She wasn't as warm as other consultants from other wedding dress shops but she did her job. I liked that I was given a room with my own mirrors inside. The privacy was top-notch, but the room was a bit on the smaller side. I'd have to say Kleinfeld was my least favorite wedding dress shop. But I think it still deserves a visit if they carry a dress or designer you like. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

Came here for my friends fitting. We didn't wait long and the stylist had great suggestion on tailoring the dress to my friends body. Highly recommended. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

See all

I had the most amazing experience finding my wedding dress. Deb and Steven were the most talented, kind, professional, and FUN stylists I could've ever asked for. I seriously attribute my positive experience to their expertise and ability to handle my nerves. I was dreading my appointment, and they made it one of the best days of my life! Thank you to Deb and Steven!!! read more

I said YES the dress! What an exquisite morning at the iconic Kleinfeld bridal in Manhattan. Flew out yesterday from San Francisco with my daughters and met my other daughter and sister and niece. We had a wonderful time sharing this experience together! My entire party was warmly welcomed and I felt like I was in the right place when I met Gina Ciarrocchi my Bridal Stylist. She brought my vision to life with that Kleinfeld magic. Grateful and happy this bride-to-be is! #kleinfeldbridal.com read more

Kleinfeld Bridal - Saying YES to the dress! - Bridal Near Me - New York, New York

Two of my very good friends came here for their gowns and had a great experience. I came here with very high expectations for service to value. The service was excellent and detailed from the beginning to end. I received a nice email from Ronnie welcoming me to Kleinfeld and booked a meeting with Brooke, their client relationship manager. She asked great questions wanting to get to know my style and personality to match me with a stylist. I very much appreciated that. I booked the $100 90 minute stylist session on a Sunday afternoon. Unfortunately, I didnt say 'yes to the dress.' I didnt like the setup of the store. Its very turn and burn, the lobby was packed, there were a lot of brides screaming, "yes to the dress," it felt like I was a trade show. I waited for about 10 minutes and was met with my stylist. She asked me questions about my sense of style and fiancé. After that she grabbed a few dresses that she felt that I would like. A lot of them were very pretty, but I could not get past how dirty the gowns were, a lot of the material and craftsmanship felt cheap (my budget is 5k max, so I dont if thats why). To me, if a white gown looks yellow, has black marks or a lipstick stain then their alterations department is not to be trusted. I tried to keep an open mind as I know it was a weekend and they are all sample sizes...plus a lot could be customized. As I walked from the dressing room to the front, I passed by a lot of other brides and their families. It felt like a circus and I felt myself comparing the other gowns that I didn't get to see. If I had more money I would have definitely booked the VIP options but Im a baller on a budget. If your budget is below $5k and you're picky like me, stir clear or book the VIP session. read more

I just wanted to write a review about how much I loved my consultant Briar I didn't think I would leave with a dress and it was all because of her that I did! It was one of the most special experiences I've ever had. My friends and I had the best day ever because of her! read more

What an amazing experience I had last Saturday may 17th with Victoria. She was absolutely an incredible stylist. She definitely has my 100+ and I would give her 1000 stars. She's an amazing, wonderful, fantastic, great, lovely, patient and awesome stylist. I hardly recommend her to any bride in the whole world. Victoria is the best! I'm so grateful for her being part of my dream dress. I couldn't wait for this day, I was so excited during my trip all the way from California and my Mom from Brazil. Victoria, She definitely went above and beyond of my expectations!!! read more

What an amazing day at Kleinfelds! My daughter and I have drempt of this adventure for years, especially after watching the TV show, Say Yes To The Dress! We were greeted by a lovely young receptionist who was upbeat and friendly. We had gotten there 20 min early so we were able to watch a little dress show with girls showing a new collection by Pnina , who was actually there!!! it was amazing to see her beautiful gowns being worn by beautiful models. Our consultant, Anna, was very knowledgeable and helpful. She gave great feedback and really listened to what my daughter was looking for. Needless to say, my daughter said YES TO THE DRESS!!!! An amazing experience from start to finish!! read more

I visited for the spring sample sale. I met with Dana, I believe was her name, and she was amazing (: She gave me her real opinion on things, we were laughing the whole time, and I left with clarity on what I was looking for! Truly appreciate her and Kleinfeld bridal Thank you! Can't wait for the wedding soon! read more

We started planning with Kleinfeld four months before our trip. My daughter was interested in a designer Kleinfeld carried but it did not have "the dress" in stock. Book the appointment, they will request the dress we were told. We bought plane tickets and got hotel rooms. After months of unreturned calls and emails we were told by email a week before travel for the appointment that due to "tariffs" the dress would not be available. Very unprofessional behavior. Very disappointing experience. Not at all the dream wedding dress experience anticipated. read more

I traveled all the way to New York City from Hawaii to find my dream wedding dress and I found it! The whole experience was so wonderful from beginning to end and it was crazy that the FIRST dress I tried on was the one! My consultant was Olivia and she was so sweet and helpful. She made me feel so comfortable and put me and my opinions first. Of course, if you're going wedding dress shopping at one of the best bridal salons in the world prices will be a little higher but I think it is worth it and worth the value. read more

Kleinfeld Bridal - Front desk - Bridal Near Me - New York, New York

5 Stars - A Truly Special Experience at Kleinfeld! Although I am an older bride, my experience at Kleinfeld was nothing short of magical, all thanks to my incredible consultant, Frida Faria. From the moment we met, Frida made me feel so comfortable and truly special. It was as if I had a family member by my side, sharing in this once-in-a-lifetime moment with me. I didn't give her much direction on the type of dress I was looking for, but I trusted her instincts--and she absolutely nailed it. The dress she chose for me turned out to be the one. I said "yes" to the dress she picked out, and it couldn't have been more perfect. Thank you, Frida, for your warmth, intuition, and kindness. You gave this Astoria girl a moment she'll never forget. Kleinfeld is lucky to have you! read more

Best experience ever. So caring and attentive. I recommend 110%!! couldn't have been a better experience!

Honestly, I wouldn't even waste my time here. We flew in for this appointment and my best friend paid for the VIP experience and it was honestly a joke. Not only did we have to ask multiple times for champagne that was suppose to be included, the " charcuterie board" was not what was displayed on the website. The saddest part was the stylist. The stylist seemed annoyed and bothered to be helping us to begin with. The stylist didn't ask any details or make the bride feel like they were excited or interested in the upcoming big day. They gave no direction and by the end of the appointment brought us a dress that was double the price range the bride wanted to be in. Absolutely the worst experience and completely sad considering the expectation we were expecting to have especially for the price that was paid for a vip experience. Truly was expecting excitement and fun; and left absolutely disappointed. read more

Ask for Olivia I felt like I had the best experience possible because of her. She's been in the wedding industry for 10 years and she made me so comfortable and knew exactly what dresses to pull for me. The experience was exactly what I dreamt about. I watched the show for years as a kid with no boyfriend just in love with the whole process and the customer service. We were on vacation from Florida and I was able to get an appointment and it was perfection. I can't believe I got to say yes to the dress here and she did so well trying to stay within our budget. Of course like almost every other bride we went over the budget a bit but I can't wait to get my dress in and try it on. This was definitely a 10/10 experience for me and if I could go back and do it all again I would. read more

Kleinfeld Bridal - Bridal Near Me - New York, New York

See all

Llegamos con mi hija con expectativa muy grande, la hoss estuve retrasada, nos pido adicional fotos de los que ha habíamos puesto en el website en el momento de PAGAR. Nos trajo vestidos de poca gana y sin expectativa de encontrar el vestido de novia, fit room son pequeños, la mujer ponía los vestidos y nada ayudaba a que le quedara en el cuerpo ya que todos los vestidos eras súper grandes y sin sugerir absolutamente nada ni mostrar empatía ni amabilidad, tengo tantas fotos con la cara de pocos amigos de la hoss ... , soy demasiado buena para publicarlos. He visitado lugares mucho mejor y no te piden pagos. A este lugar no regresaría ni tarjeta de invitación read more

My 3 daughters & I watched their show as they grew up & I was so happy to be able to bring them to experience it for themselves! I just have to write this to say-Steven went so far above and beyond to make sure my daughter was comfortable & at ease, helping her on her 3 hour journey, through which he tirelessly worked every moment of, to ensure she found HER dress & had that very special moment! She really had no clear idea of what would make her day perfect & he was so skilled & professional & yet kind & extremely supportive & patient helping her navigate the various beautiful options he painstakingly selected for her! He was so respectful & made sure our party was completely taken care of balancing the primary goal of protecting my daughter & her opinion as all that mattered! When the moment came, he took care of me providing me all the necessary information, space, & helped protect my privacy I needed to make a call to confirm with her Dad the purchase could be made that day. He even made sure she had a private moment just with us to truly be sure this was THE dress for her forever dream day! There are truly not enough words to say how professional, kind, knowledgeable, & caring Steven is & he ensured my daughter had her forever moment! read more

My bridal consultant Gabi saw my vision. She was kind and took the time to find me exactly what I was looking for. Had a great experience and would recommend the VIP 3 hour appointment. read more

I am getting married in 2026 and went to Kleinfeld this weekend to get a good idea of what I am looking for in a dress. I knew coming to Kleinfeld would be the best chance in learning what fits/works best for me and my style. Besides it's reputation, coming to Kleinfeld has been something my grandmother and I have been looking forward to since I was 7 years old. I flew in for the appointment and was paired with Candace B. Her expertise, personality, and attitude made for the perfect time for me. I learned so much about the style that I wanted and it was absolutely due to her knowledge and experience. She was respectful, stayed within budget, and didn't make me feel pressured to make a decision right away. I think she really made the experience for me. I am so thankful to have had Candace to help me start the process and so glad I was able make my grandmother so happy!! Watching her take pictures with the employees, Pnina Tornai (!!!!) -- I will never forget. I will be back!! (And looking for Candace!!) Kleinfeld is lucky to have her! read more

UPDATE: A VP did indeed call me the day after I left the review below. She expressed her condolences and reversed their decision. Thank you for reconsidering and passing along a credit under these hard circumstances. ORIGINAL 1 Star Review: I never imagined I'd be writing this review, but my experience with Kleinfeld left me deeply disappointed. I purchased my wedding dress here, excited for what was supposed to be one of the happiest moments of my life. Tragically, my fiancé and I had to postpone our wedding due to the devastating loss of our daughter after her time in NICU. In the midst of our grief, I reached out to Kleinfeld, not asking for a refund, but simply requesting store credit so that I could still use their store when we were ready to reschedule. Given the circumstances, I hoped for a bit of empathy and understanding. Instead, I was met with a cold, rigid policy with no exceptions. I wasn't asking for anything unreasonable--just the ability to use the value of my unaltered dress when the time was right. A company that prides itself on being part of such meaningful milestones should understand that life isn't always predictable. Losing my daughter was the hardest thing I've ever experienced. The lack of compassion from Kleinfeld only added to that pain. I would have expected better from Kleinfelds in understanding this was completely out of our control - instead I lost the dress and a ton of money! read more

What an INCREDIBLE experience! Candace was the best consultant ever! We bad so much fun with her and felt so cared for and valued. Their customer service is also very caring and understanding. It was truly a magical experience that I hope every bride can have. read more