Can't get a basic thing done properly I bought a new Honda Civic from Klein Honda in the early this year. The car comes with a dealer installed wheel locks which they charged $90 for (I could purchase a set of wheel locks for less than $20 BTW). A week ago, I took the car to a Discount Tire store for pumping air after two thousand-miles driving. During inflating tires, I noticed that one wheel lock was gone and a Discount Tire technician told me that he could use his figures to rotate the rest of wheel locks. Based on this experience, I really need to think hard on whether I would let them to do any maintenance work on my car or not. read more

I bought my car at Klein in 2011, so I get most of my service there. Took my 2011 Fit in for its 100K tune-up, which is typically a really pricey service. Besides the normal 100K package, my AC was on the fritz, a headlight was out, and I needed a new battery. On top of all that, I couldn't just rely on the courtesy shuttle because I needed to go to work, so I asked for a loaner car. When it came time to pay the bill, I was really surprised at how LOW it was! They fixed the AC free of charge (under the warranty, but other places have dishonored warranties, so I was prepared to pay), replaced the airbag due to a recall, replaced the battery and only charged for parts, AND the loaner car was free of charge! They could easily have billed for all these extras, but they didn't. They take really good care of their customers. I won't need to buy a car for a long while, but when I do, I think I'll buy it from Klein. read more

I recently bought a certified pre-owned Odyssey from Klein Honda. I went in knowing what I was looking for and the price range I wanted. I worked with Sean who was no pressure, very accommodating, and met me where I wanted to be on cost. Finance guy was easy to work with and wasn't pushy when I declined some add'l add-ons. Went in about a week later to have roof rails and racks installed, and the parts guys were great to work with. Overall great experience and am very happy with the car. read more

I am a former employee at Klein Honda but I recently quit because of all the dishonesty that goes on behind the scenes. The manager Ryan pressures all his employees to sell things that the customers don't need because his Father is the supplier for services like Induction, Injection and Power Steering (Which your car very rarely needs). Of course the more of those services the employees sell, the more money he makes directly from his Father. It is such a crooked company that I honestly feel bad for all the people that go in there and get ripped off. If you need to go there I would recommend seeing Casey or Tim in the service Department because they are great guys and have always been honest. See CJ and you're pretty much guaranteed to be ripped off. If you wish to test this, bring your car in and see which services they push on you. The Sales Department is no better than Service. I was asked Countless times to turn off Maintenance lights without performed any Maintenance. I've seen Sales Managers spray painting rusted rotors on cars right before they sell them. I could go on. read more

They take way to long for a simple oil change. 1.5hr+ for an oil change is ridiculous.

I had a flat tire in a downpour and was unable to get the lug nuts off to change the tire. I got a ride to Klein Honda to find a lug key that apparently I was missing. Steve was very nice and helpful and offered to send Jacob to where my car was to unlock the lug and change the tire. Poor Jacob was soaked to the bone was he certainly saved our pumpkin picking day!!!! They got me a new lug key , checked my tire to see if it could be repaired (it can't) and ordered me a new tire asap!! Thank you Jacob and Steve - you are rockstars!!!!! read more

Recently bought a 2018 Civic from Klein. It was a good experience. Know what u want, ask for it. Do your homework on the car u want and the one u are trading in. We mostly dealt with Sherman who was great. Will definitely recommend them. read more

This is why car salesmen and dealers have a bad reputation. Somethings never change over the years. We purchased a vehicle from them and asked about prior accidents. They lied and then claimed they don't have to disclose information about accidents even when asked. That's a lie. Owner would not return calls and GM made lame excuses. Salesman was a slime-ball as well. They had zero interest in addressing or resolving the issue. Obviously, they just wanted to make a sale-so typical. BEWARE...DO NOT DO BUSINESS WITH THEM. YOU MAY REALLY REGRET IT. We reported our issues to BBB and WA State Attorney General. Thank goodness for the internet where you can report these sort of things to other consumers. Looks like other consumers give this place a big thumbs down as well. read more

This place uses classic bait and switch tactics. My husband got an online price promise quote for an AWD CR-V, but when we came into the dealership we were told that the price was for a FWD. We clearly had it all in writing in an email, but they still wouldn't honor the price quote. They then had the audacity to say that we needed to help them not lose money on the sale. I couldn't believe what I was hearing. Don't come here unless you want to haggle with shady, dishonest car salesmen. read more

On surface of it, this dealership seems great. I contacted them about Fit 2015. The salesperson (Ryan) told me that they have a great price match policy. From his email "Keep in mind we have a price match guarantee. If another Seattle area dealership has given you a lower price in writing, we'd be happy to match or beat it for you.". When I actually gave him a quote from some other dealership in writing, he said he will check with this manager. Few hours later he emails me saying since it doesn't make business sense they won't honor their guarantee. So much for a price match promise. I would be very careful of buying a car here. I am sure they will not take care of you in case of a warranty issue too, if it doesn't make business sense. read more

Contacted online sales for a price. Test drove a new car which went well. Sat down to get the numbers and was disappointed. Not only did they add a bunch of accessories "automatically" such as etched glass, but they also added a "dealer prep" fee and elevated documentation fee. We were told that all cars go through a detailing process which gets passed on to the customer ($350). They eventually agreed to remove those fees and accessories but after that we didn't feel comfortable doing business with them. When will businesses understand that treating your customers honestly and fairly will pay dividends through referrals and future business. read more

Went here to look at the used hondas. I wanted to get a good price range. As the pushy salesman showed us around he kept saying that I should buy a new car instead over and over. I found a car I liked but it was priced way over kelley blue book value so I asked what they could do for me and the salesmen said ,"no,no we cant lower that anymore its already low!" I was in shock! I said its a 2011 honda with over 30,000 miles on it and you priced it at $21,000 ! This place is a joke!!!!! read more

THE WORST - 4 hours wasted LIARS Do not believe anything they say over the phone. Will lie to your face when you get there. read more

Went in to look at a vehicle for my son- met with Austin Kuehn who ended up finding us an ever better option. Finance was fabulous with Sage Lee who got us in and out quickly. Will definitely go back when we need another vehicle. read more

***UPDATE***** The manager did reach out to me and made the correct accommodations to solve the problem. The service team went a whole lot better the second time around. Gina made sure my appointment and car rental were scheduled on time. The manager went the extra mile to make sure I was taken care of. I received a call from a lady at their service department reminding me that my 2008 Honda accord needed to be brought in for a couple of recalls. I bought the car in MT. Vernon so I thought it was cool that they got a hold of me since I moved to Everett. She called me the Friday before Memorial Day weekend. I knew they'd be closed on Monday so I asked her to schedule me in for 5:30pm the next Tuesday. She was kind and accepted and we left it at that. When I made arrangements to drop off my car on Tuesday my boyfriend ended up taking the car in for me and he told me that there was no appointment for me there. When I showed up 5 min later (ON TIME) there was 3 Honda reps and not one of them asked me if I needed help. They all pretended like I wasn't there and one guy even had the audacity to ask the guy behind me if he needed help completely ignoring us! I am never coming back and I am very disappointed in how disrespectful not one but 3 service reps treated us. We left without saying a word. I'm never coming back. Waste of my time and gas. Unbelievable. I'll take my Honda to service it elsewhere! read more

I called to get a quote on a smallish part. $80, and they hemmed and hawed about what it would be in labor. I called my mechanic. $8, and they'd give me half off on the labor. 'Nuff said. read more

The sales person we dealt with was fine. We got a little run around but not his fault. Once the sales manager came onboard, he used the typical stall tactics and made us stay until it closed and all other dealerships were closed to seal a deal with us. Meanwhile, my kids under 6 were getting a little stir crazy and I was just exhausted from the weekend myself. I rather him be upfront and say nope cannot sell us this because your effing fake attitude of wanting to get us what we want and you want to change the price on us at the last minute didn't work on us. You ruined my one day off wasting my time at a dealership, my kids took their fine sweet time winding down for bedtime. Never will I ever buy a car from your dealership with a sales manager like that. I know you don't value our time so why should I give you my business. read more

Wish I had looked at yelp before I brought my car in. They lied. Paid 200$ to have A/C checked out. They said it just needed freon and was good to go. Cool! Got it home, turned it on. Nothing. Hot air. What? Did they even run it? Did they even put freon? Now I gotta sacrifice my day off to deal with this! read more

Went here on a Sunday. This was the last place we looked. We had a good experience with Dan and Bebs but when Jeremy took over to close the sale we were apalled. Jeremy offered us 14.5 out the door on an 2006 CRV. We were really thrilled to hear this but wanted to check out Rodland's Rav4s before making a final decision. After Rodland and Lunch we still were thinking about the CRV. We drove back to Klein and spoke to Jeremy he said would you buy the vehicle for 14.5 out the door and I said yes. We drove ourselves back to the new dealership (according to Jeremy this is how the spiders grab the customers and drag them back to feed, couldn't be more apropos) and were excited to have the opportunity to get this CRV. As we discussed we were willing to put over 60% down on this purchase and started filling out the application for financing. After about half an hour or so he returns to us with an out the door offer of 20k with 10k financing, we were bewildered and we countered with 15,300. Nonetheless he returned but would only budge closer to 19 out the door. They wanted us to finance equal to what we were putting down apparently and we decided to walk. Jeremy seemed like he wanted our business and stated we wouldn't return with an offer like 14.5 out the door on the CRV but we did drive back that day and even upped our offer to 800 more but still we got pushed way over. I was really disappointed and I would encourage folks to avoid doing business with Klein. This story did end with a positive ending. We ended up buying from another dealership for less. Not only that Klein Honda lost a potential $2,500 over what I ended up paying for our purchase. read more

Had to get my oil changed today. It hasn't been that long since dealers required an appointment and most of the day for this service. Now i'll never have to go to the Jiffy Lubes or Grease Monkeys. Had a coupon from Honda of Marysville's website for oil change at $24.99. Went up there only to find out they no longer have conventional oil and it will be $34.99. I didn't want synthetic and told the guy I'd go somewhere else. He claimed it was Honda's doing. I took the coupon to Klein and they honored it without hassle. No mention of conventional oil being discontinued. Free wifi, free video games, free coffee!! These guy's have mixed yelp reviews, it seems the bad ones are mostly for purchases. My experiences with the service department have been good. I usually come here for oil changes, love the thorough inspection and free car wash. And they don't try to sell you unnecessary repairs like some places read more

I worked with this dealership for my job on the phone and they were a ridiculous company to work with. The guy was harassing my client, then when I called to explain the situation, which in no way impacted him (if he would have listened!) and he gave me such ATTITUDE. I really wasn't impressed. My clients thought similarly. read more

Worst attempt to buy a car ever! We pulled in to the Klein parking lot where 4 salespeople were hanging around the door. When we headed toward them, a young Indian guy (only description since he never told us his name) asked if he could help us. We told him we were looking for a Civic hybrid and he took us in the general direction of a car. When we got there, another family was looking at the car. He said, "We only have a few." and then just stood there. Finally, we asked him if he could point us toward another car. He walked us near the front of the lot and, without saying a word, went back to his post at the front door to play with his phone. Luckily, Rodland Toyota offers real customer service and we were able to get a great little car (thanks Jodi)! Don't worry Klein Honda. We'll never be back to interrupt your texting again! read more

Today, I went to the dealership with a friend and his family to look for a 2015 Honda Accord on a referral. The salesman Sage Lee went out to greet us as to which salesman do as their role and duty. All in all, we spent like 5 hours in the dealership negotiating a price to where we thought was reasonable. In the meantime waiting for our finance department to get the paperwork started, I went out to talk to customers and walking around. Talked with customers who was in the dealership as a friendly person just meeting new people. Worst comes to worst, Sage was VERY RUDE AND NOT POLITE and said out loud to others to hear "Eric, I want to talk to you". Then said, "Eric, can you step outside". I went outside and Sage was rude and raised his voice at me and said that I cannot go inside with my friend's family and that I was not allowed back into the building when I had no ride home. I had to ask my family to give me a ride home. OVERALL, I WAS NOT SATISFIED with their customer service! VERY POOR! At first they were good saying this and that about the dealership and once the papers are signed they treat you like DIRT! Don't think I want to purchased a car here again when I bought 2 cars in the past! EXCUSE ME! But there is no signs saying: "No talking to other customers" and how is that the policy and how is that NOT acceptable? From now on, I'll take my business to another Honda dealership and let them earn our business! GO SOMEWHERE ELSE! NOT RECOMMENDED after what happened. Lynnwood Honda, Honda of Kirkland, Honda of Marysville is not far away! Rather go to any Honda dealerships than Klein Honda with POOR SERVICE! I WOULD NOT RECOMMEND Sage as a salesman! VERY DISAPPOINTED! read more

We bought our 2010 Ford Escape XLT FROM Klein Honda, and a better purchase we could have never made! The service Department has been a pleasure to work with! Today I went in to ask about poor performance from our windshield wipers that due to the fact that it hadn't really rained much since the purchase, we had not noticed! Even though we had purchased a full mechanical warranty the, as well as a maintenance contract, I understood it was well beyond 30 days since we bought our beautiful car, and I would need to pay for the replacement blades! No problem I said, and went to the waiting room after receiving a really reasonable quote! Well, being I had no appointment, I understood that they were very busy, and proceeded to wait quite some time! Then I got just a bit irritated, and went in and asked how much longer! I was finally assured that it would be finished soon! Finally, it was done! Due to the fact that the advisor had accidentally misquoted the actual cost of the parts, as well as the very long wait, Klein Honda paid for the whole bill! I was totally shocked, as well as quite pleased with how I was treated! Thank you Klein Honda! I will still recommend to anyone that before you go anywhere else, give Raj or anyone else on the sales staff an opportunity to sell you a vehicle! I truly know they won't waste your time attempting to sell you anything you aren't interested in, whether it be price or make and model! Blessings, Jim H. & Camille M. read more

No thanks. I contacted Klein about a lightly used car that had just posted to their website. The internet sales person called me and encouraged me to come to the lot. He said I could come up and see the car that afternoon, although he warned me it was a recent trade-in and was not yet detailed/prepared for sale. He said I could look at the car, but not yet drive it. I decided to drive the 45 min to Everett to see the car. Upon arrival, I'm immediately handed off to a "product specialist" because it turns out that the job of the internet sales staff is only to get you to the lot, not to actually show you the car. The friendly salesperson (who was trying hard) then spent the next 30+ minutes walking and driving me around the new and used lots, to their shops, looking and asking anyone he could if they'd seen the car I was there to see. They couldn't find the car. The internet sales person flat-out lied to me that the car was available and wasted 3 hours of my time. He called me the next day to apologize and ask what they could do to earn my business. Nothing. I purchased a car elsewhere from a dealer who was honest, straightforward, values their customer's time, and understands what it means to build a relationship with a customer rather than treat them like fish to be bated. Klein's posted prices are also some of the highest in the region. I was offered a price on a 2015 Honda identical to the price Klein is asking for a similar 2013 with over 17,000 miles on it. Perhaps I was unlucky enough to make contact with the only dishonest internet salesman at the dealer and everyone else at Klein is different, but the experience combined with their high posted prices is enough to convince me to steer clear of Klein. read more

Had an oil change at that location, ordered some parts for my car and never heard back from them again. Called them myself, and no apologies that my order was lost, was kicked back and forth from a rep to a rep and nothing was solved. Will never go back there again. read more

Ask for a quote once and then you'll receive endless spams. More than two months ago I asked a quote from True Car (which didn't tell exactly which dealers to quote from). Starting then I've been receiving calls from this dealer every other week. Also their offer was not competitive at all. I ended up buying from another dealer for 5% less than what they could offer. read more

I was extremely disappointed with the service I received at Klien Honda.I stay really far away, Bellevue and it takes me an hour to get to Everett. Nevertheless, since Elijah (the person I spoke to on the phone) said there was a sale and I could know the best offer I could get, I made time to come to Klien Honda. I was not given enough attention when I was at Klien because apparently the Seahawks game was going on and you were understaffed. Elijah got me in touch with Micah if I remember correctly, and left in a minute. If you were not prepared to handle more customers why call me on the phone and persuade me to come the very day to make the best use of this "sale" Micah gave me a test drive but was extremely incompetent when we started to talk about the financial details of the car. It was more than obvious that he was filling in for someone and does not know the required details about car finances. If you think you can cheat or fool the customer, I am sorry you are mistaken. They did follow up a lot via standard emails but nothing that was personal. I do not appreciate this. read more

Went in to get an oil change on our vehicle after purchasing the Groupon special for this dealership (which was a fabulous deal - I love Groupon!). We have a 3/4 ton large truck and called ahead for the appointment. We arrived on time and told it would be 45 minutes until the service was completed. After an hour and fifteen minutes, I went to ask the desk about the status of our vehicle. I waited while they checked on the status - only to be told that the issue was the size of our truck. Only two of the bays would hoist the weight of it and apparently they were occupied when we arrived. I would have appreciated better communication - being told upfront that it would take longer or even being told at 45 minutes there was a delay without having to go ask myself. While the price was great (even the regular price of the oil change was significantly less than your local oil change place), the fact that it took an hour and a half for our 45 minute service was enough to send me back to Oil Can Henry's. read more

Once I decided on the model for my new car (Honda Civic), I emailed multiple Honda dealers to get a quote. I received the best quote from Klein Honda. The person emailing me was very responsive and gave me all the information I needed. Good internet experience. Then we came to the dealership. The salesperson we got was painfully slow. He pulled Accord for us instead of Civic and could not figure out why it does not have the color options we wanted. Then he made us walk around the parking lot and look for the correct model ourselves. Then negotiation started. We learnt that the price would be $500 higher than quoted because we did not need the financing. Nobody asked us about financing before. After more than an hour of negotiations, the price was back to what they had promised us before. We asked if we can pay by credit card (we get cash back from it) and the salesperson said "no problem, pay however we want". So we made an agreement. Then they sent a different person to fill the paperwork with us. He had no clue on how to fill out information and could not answer any questions. Several times he had to go ask manager. One paper looked like a credit application. Nobody could explain us the purpose of it, as we already stressed we did not want to obtain a credit. There was another document where we needed to sign page 2, and there was no page 1! The place started feeling very fishy! And then finally we learnt that we could not pay with the credit card, even though the salesman promised us that. At that point my boyfriend said we were not getting the car there. We wasted 4 hours in Klein Honda. We went to Honda Kirkland and bought a car there. We paid maybe 200 more but we had much better experience. People there were decent and knew what they were doing. Overall, it was a very unpleasant experience. All the bad things you know about car dealers will happen in this place. My advice: get a quote here but buy a car elsewhere. read more

After years of being taken to the cleaners by Klein I finally decided enough was enough and will never be back. I took my Element in for an oil change and asked them to re-set my radio (for the 3rd time since they had still not done it) and do an alignment. "Oh an alignment too" Close to closing time and kid didn't like that he had to now go do an alignment. Oh so very sorry. Car got an oil change and alignment, but again they forgot to re-set radio, but oh could they push me to buy a new battery since mine was "failing". I guess it had been "failing" for years per them. I then had a burning smell from the back of my other car one night. Took it in and was told it was an oil leak in the front (even though smell was form rear) and it would be $1500 to fix. Took it to trusted auto shop and it was nothing to do with the front. A disc in the rear has slipped and needed changed out. About $300 fix and no more bad smell. My transmission also went out a few years back and Klein could put in a new one for $5000. I went to Jamie's transmission in Snohomish for $2600 out the door, ran amazing. One of the best Klein stories my dad told me was the day he took his car in and was told that his transmission fluid was dirty and needed changed. This came as a shock since he had just got them to do that exact thing a few weeks prior!!! They hadn't much to say when they were told this. I will say though, some of their staff including Stephen Kenna are polite and take care of you (after all, they only come tell you what their "expert" mechanics tell them) BUT OH MAN! Good luck if you get Joey in service. I've never met someone so rude and condescending in my life! We all have our bad days, but every time I've had to deal with him he has been so rude! I know nothing about cars, but I don't need to be talked down to like I'm a moron! End of day, I'll never take my vehicles back to Klein. read more

Update: Several days after our experience at Klein Honda, I was contacted by their customer service department inquiring about our experience. I explained what had happened and they were very apologetic and offered up some financial incentives to get back our business. Being a firm believing in the "three strikes" rule and the efforts of their customer service team, we decided to give them another shot at gaining our business. Since we had already been to the lot (twice) and knew the vehicle, this portion of the process was completed over the phone and email. In the end we negotiated a good deal for the vehicle and the customer service team took care of us. When we arrived to sign the final paperwork we were greeted by the customer service team member who walked us through the paperwork process, walked us through the inner workings of the vehicle and helped program the car. He was not rushed and we were not pressured to purchase all of those extra's that inflate the price of the vehicle. When we got the car home we noticed that one of the interior lights was not functioning and will be going back to Klein to see their responsiveness to fix this problem. I'll report back on how this service goes. Originally I gave them one star because of the horrible customer service we received and the attitudes of the two salesman we encountered. I gave them an extra two star because of the efforts of their customer service rep to repair the relationship. Depending on how our experience goes with the servicing of the vehicle and the repair of the interior light will determine if they gain or those a star. I will return to Klein Honda but will only work with the two customer service gentlemen that saved this deal.......More to come. Go see: Ryan Turner & Raj (forgot last name) --Internet Sales & Customer Service Avoid: Nick Dent, & Jonathan -- Sales Consultant and Sales Manager (please read previous review on our experience with these two) read more

So shady and dishonest--they straight out lied about my financing options (among other things). I told them I preferred BECU--yes, I should've gone to the bank first, but live and learn and now I know--but wanted to see the rates from others since they use the CUDDL program. So we go in to sign papers and see that the loan is going through another lender. At this point I ask what rate BECU offered and the finance manager says well they never got back to us since it was a Saturday evening, but we will continue to shop around for rates on Monday when banks are open and then they will let us know. When Tuesday afternoon rolls around and I haven't heard from anyone, I call and they say we are just sticking with the original one, since it was the "best." I ask what terms BECU offered, and he says, "well it was higher, you wanted to get the lowest payment right?" Everything smells foul and I decide to call BECU to see if they can tell me what terms were offered. Oh, what's that you say, BECU, there hasn't been ANY application submitted for my social security number? Hmmm, that's odd... Call Honda guy and he tries giving me the runaround and he'll have to call me back. Some other "manager" calls me and says something to the tune of "Oops, silly us we actually misentered your social security number--you know, butterfingers, haha"...really? Please continue to treat me like a total moron and lie to my face some more. He asks if I want to have everything re-run and emphasizes how much of a pain it'll be having to come back in to re-sign in the event we switched. Turns out BECU's payment was $4 more/month and yep, I went back in and resigned. Then I found out that they make less of a kickback on loans that go through BECU, surprise surprise. If we could've returned the car and purchased elsewhere we totally would have. Walking back in and looking at the managers who are blatantly lying for their own benefit filled me with remorse for giving them our business. Here I thought this "family owned" dealership had a positive reputation and I didn't even think to look at Yelp first. I really wish I had. Consider yourself warned! PS: When our license plates came in, nobody called, and when I noticed the temp license was about to expire, I called to check if they were there and I was told they had sent us an email (more lies, there was no email, I even verified which email address they used)...the plates had been there for two weeks along with a refund check for overcharging on license fees. read more

Nope. Before moving west I had my car completely gone over before making the 2000 + mile drive, it was with a mechanic I personally knew and trusted. That said when I moved here I had a good idea of what my car did and did not need. Nothing. A few months after making the move it was time to get the oil changed. I went to Klein and was quickly given a laundry list of everything my car needed. When I questioned the service advisor he quickly went into high pressure sales mode. I told him to close my car up because I wanted out. the next oil change I went to another Honda dealer just a few miles south, completely different experience. They changed the oil and said in about 10,000 miles I would need ....... Everything Klein Honda said I needed to IMMEDIATLY 5000 miles ago for safety and so my engine wouldn't fail. There are better options, take one of them. read more

I brought my accord in last week for and oil change after receiving a coupon for a $4.95 oil change in the mail. At first I thought this was way to good to be true, but I couldn't turn it down and I'm glad I didn't. Tim, the service guy who helped me was awesome! He quickly got my cars mileage and all my info. I had made a comment about missing breakfast that morning while he was writing me up. Tim suggested ihop down the road and gave me a 15% off coupon. There shuttle picked me up and 5 mins later I was being seated for breakfast! After I finished up I gave Tim a call and I was picked up in no time at all. Once I got back I was informed that my car was ready and he started to go over what had been done. At this time I was handed a fancy little book with all my cars info and if it had passed or failed any inspections. (My car passed all tests and was in A+ condition I was told) A full oil change and checkup for under $6 out the door! Tim even hooked me up with a free car wash before I left. I couldn't of asked for better service and plan to get my normal oil changes done here instead of the random lube shops that I have used in the past. They told me my next standard oil change would run me $27.95 with a free car wash always included and that sounds like deals to me. Great service Great staff Great value Klein Honda has me for a new customer and I plan on telling all my Honda driving friends! read more

As any other places they try to sell you stuff you don't need. It's very annoying. I finally bought my car there and I was told I would be financed through BECU, which I wanted. I updated my insurance and everything and two weeks later I get letter in mail telling AlaskaUSA is the loaner. What the heck! I didn't agree, they are not as convenient as BECU, I can't even make payments through my phone. I called Klein Honda and talked to finance guy who kept saying We apologize but nothing we can do about it. Well, I don't need you apology. He said that they probably tried to call me before to let me know and I didn't answer. If so, why do we have answer machines, just leave a voice message. I got calls from survey people and gave you guys good rating, now I think I shouldn't have. read more

By far the worset dealership I have visited in my search of a Honda Pilot EXL. When I enter the dealership, I told them upfront that I knew about the $1250 manualfaturer to dealer incentive on the 09 Pilots, but they lie to me and say that goes to "factory" not them. Then they lie about the dealer holdback. They also want to charge me $3000 on accessories that you can get aftermarket for 1/5 of the price. The invoice sheet they pull out for me is at least $1500 more than what's on edmunds. After I raise $2000 on top of my original offer and allow them to have a fair profit, all I hear from them was "give me more! come on you can do that!". I, as any informed buyer, just say thank you and pack up and leave. Then I heard them saying something very unprofessional behind me, even before my family walks out of the dealership. Conclusion? Tons of sales tricks, high price, unwilling to negotiate fair price, you name the rest. If you did your homework, don't go there, as they will treat you like an uninformed idiot. Just a plain waste of time. Never go there again. read more

Towed my 1998 Honda Accord (92,000 miles) into dealership. Reno called back and told me I have a bent rod and water in the engine. He recommended a new engine at the cost of $3700, claimed my car was worth nothing if I did not fix it and worth $9000 if I changed the engine. Blue book stated car worth in excellent condition was worth $6000. I had him talk to my husband and then his car value and story about bent rod started to change. Refused to let him work on car and had it towed to another auto repair shop. New shop said I probably went through a big puddle and sucked water into the air intake. Removed water, changed oil, air filter and spark plugs. Received car two days later and runs perfectly. Honda dealer wanted to scam me into getting new engine when it was not needed. I will never return to this dealer. RIP OFF. read more

I have been visiting this shop out of convenience for 5 years. I have edited my prior review because I have recently received great service to help resolve an ongoing issue. I have had a few recent challenges with their service department, but Ryan Holmes came through with Flying Colors and went over and above to make sure all issues were resolved. We had an ongoing repeated issue with our Odyssey's sliding door. It intermittently made a loud popping noise when opening, and thus far out of the 3 attempts they had not fixed it yet. but... Ryan stepped up and helped to troubleshoot and fix the door issues even though it was beyond our extended HondaCare warranty. He is understanding that we have had it in the shop multiple times without resolution. Ryan is a great manager and person, and I wish everyone at Klein Honda provided outstanding customer service like he does. Rebuilding trust takes effort, and Ryan gave tremendous effort in the right direction. Thank you!!! I hope everything is finally resolved : ) read more

I've been here about 5 times. First time I got an oil change and the tech told me he inspected my spark plugs and that I should replace them. I said,"that's funny, I just replaced them myself yesterday." He said, "oh, well maybe they didn't look that bad then." He straight up lied to me and got called on his bullshit. The only reason this place gets three stars is because the service writers are nice and the cost of a full synthetic oil change is about half of what Jiffy Lube charges. read more