Very friendly, great communication, scheduling and drop off process was as easy as can be. Staff provided updates in real time. Very happy with every aspect when dealing with Klein Honda, would highly recommend. read more

We called to see a specific car and was told to come on down and see it, drive 1+ hour to then find they never had the car. They had other models but clear bait and switch. Do not come here, the classic / stereotypical sales man I thought was only on bad movies. read more

If you enjoy time wasting and Dr. Jekyll/Mr. Hyde treatment, Klein Honda is the place for you. I expressed interest in a vehicle via Cars.com and was contacted by Elijah. I asked for the vehicle's Car Fax report, and he sent it right away. I followed up with an email making an offer, contingent on a test drive. Elijah did not respond. I reached back out over a week later, expressing interest in test driving the vehicle. Again, Elijah responded right away, saying he would have the vehicle out front and ready to test drive. When I arrived, the vehicle was not out front, and a young man named Ryan took over the process. Ryan was incredibly friendly during the test drive. Unfortunately, he had a hard time answering questions about the vehicle. When we returned to the dealership, we made an offer and made it very clear that we didn't have a lot of time, as we were renovating our house. Rather than respecting our time, Ryan returned about 10 minutes later, trying to sell us a theft protection plan, and showing us the full price numbers. At that point, my boyfriend made a higher offer ($900 less than their total asking price). Ryan asked, "Where did you get that number?" My boyfriend responded, "From my head." I reminded Ryan that we needed to wrap up the process, and I told him we were leaving in five minutes and that I did not like time wasting. He responded, "Woah," and put his hands up. It was all very dramatic. About three minutes later, he came back and said, "We're done." I said, "Yes, we are." In summary, if you want to be greeted with a smile that quickly turns into a frown, and endure time wasting sales tactics, be sure to go straight to Klein Honda. read more

I got my Honda here a couple years ago and had a good experienc. when I was ready to upgrade I decided to go to another honda because they had the color I wanted and I did not have to wait. I regret that decisio. After only 3 months I needed service on my car and the other dealer wanted to charge me 50 a day for a rental car while they worked on my car! I called Everett Honda and asked for help and they worked me in for a service appointment and let me use a courtesy car while they did the work! Never again will I go to another dealer. It's so important to keep good customer service after you close the deal. read more

The service center is full of hustlers who will scam you if you're not knowledgeable. They're pushy and will try to bully you into purchasing optional service, except it'll be 10x more than what it's supposed to cost. They'll try to scare you into thinking your car will break down if you don't pay them what they want. You can literally get a quote for service from them and than go down the street and get the same service done for 75% less. Honda's are nice cars, but there are other Honda dealers. Do not buy your car here or get your car serviced here! read more

FALSE ADVERTISING! I came to lease a car because they offered $339 monthly rate online. By the time we finished the test drive and I decided to proceed, the rate doubled to $683 with the same money down. They could not explain the increase and kept trying to blame it on the packages and sales tax. When I walked out, they threatened that I'll have the same experience at all the other Honda dealers. What a waste of time. Their online offers are just a bait and switch scam. read more

Klein Honda - Fake advertising. Lease rate doubled! - Auto Repair Near Me - Everett, Washington

Klein Honda has begun adding a 3% surcharge when a customer uses a credit card. I have been a customer for years , have always paid with a credit card and never had a surcharge. I was not told about the surcharge even though I asked about the charges for my service 3 different times: twice on two different phone calls and with the representative at the dealership. No mention of a surcharge. I found out about the surcharge when presented the bill. I was told there were signs - which I did not see - that indicated a surcharge. Klein Honda should tell customers about the surcharge when they are quoting prices for a service. That way a customer can prepare to pay with cash, check , debit card, or go to another repair shop. read more

I'm so glad I went here to then buy my car at another dealership! I saw a car I was interested in on their website, and then after I look at the car the sales guy hit me up with the classic "dealer add-ons." Apparently doing me a favor because the car has all this protection.... Apparently all dealers do this, according the sales guy. So the car I looked at online didn't have these until I showed up in person. Leasing price went from $280 to well over $350. Yeah, no thanks. People, do yourselves a favor and walk away from "deals" like these. I found another dealer that gave me no BS, and got the color I wanted for the price they advertised. read more

Yeah, waiting area is good. Service done timely but marked boxes on inspection that were not done. Checked cabin filter but it was not checked. I took it out before service because I mentioned last time, that they marked a box as checked and I did not think they checked it. So confirmed, Klein Honda, lying about the work they do. read more

Refund money when sold a brand new CRV that's a lemon and had multiple safety recalls. Why should I make a monthly payment on a car that's not safe to drive. Several months to wait for a fix. How about making my monthly payment while the car is not safe to drive. read more

Why do you have to bring the car in to get the radio code?? So Stupid. It would take 1 min to look it up. read more

On Aug. 11, 2025, I bought a 2025 Honda Sport Utility Vehicle in cash from Klein Honda, 10611 Evergreen Way, Everett. I told my salesperson several times that I wanted to use the same license plate number as my old car since I really like the number. I also told the finance person the same thing. I was told that Klein Honda would take care of it with the Dept. of Licensing and would mail the license to me. On Sept. 22nd I was mailed a different license by Klein Honda and told to talk to the Dept. of Licensing. The person at the Dept. of Licensing told me my old license was already mine and that Klein knows that. I was told that Klein Honda charged me $224.75 for a new license that I did not need, and they knew they were cheating me out of the money. I have the paperwork to show that. I paid $25.00 for the registration only. I received my car warranty in the mail. Klein Honda sent the warranty company the wrong address for me. When I called Klein Honda, they said they would change it on their end but not contact the warranty company about the correction. I have left 3 messages about these problems and have never received a call back from Klein Honda. I am so sorry I have had anything to do with them. They will do or say anything to get your business, but don't treat you well once they have it!! Do business with them at your own risk!! read more

Please do not trust this service center! I called ahead to confirm if my service will still be under warranty as its a little over the 24k limit (over by less than 200 miles on date of appointment). I was told over the phone that they will honor the warranty and it will be free of charge. On the date of appointment, I was told that they will not cover it under the warranty and accused me of lying. They became extremely defensive and started escalating things and talking about them getting fired if they tried to input 24k miles even though I never mentioned anything about inputting 24k miles. I just stated that I called the service center ahead and was told it will be covered under warranty. Unreliable and unfriendly reps! read more

Let me start by saying, Car shopping is one of those things that no one wants to do, but has to when the time comes. That being said, It was time. My husband has been driving his car for 11+ years and at 313,000 miles, it was time to let here go and get into something new. We have always been a Ford family but with the lack of actual vehicles in their fleet, we had to move to another brand. Enter Klien Honda. We did a good amount of research and a major selling point in choosing Kieln, was that they have an additional lifetime powertrain warrenty included with every purchase. I have not seen that before. At any rate, we went in on a Sunday and it was busy but Sean helped us promptly while letting us know he was also working with others at the same time. Great because we could look and not feel any pressure. Sean let us know that they are actually a volume dealer and they do not work on commission so the is a huge BONUS! We got into a brand new Honda at a great rate, with great service. Q in finance was also great in getting all the paperwork done quickly and on the road. I highly recommend checking them out. read more

I have taken my Honda FIT to Klein for its regular service for years now. I took it for it's regular B service the end of August and the diagnostic report was all good, including the brakes, which were shown to be a a level 4. By the middle of October my brakes started squealing and grinding. I took it to Klein and had them check for any debris in the brakes. They called me and told me my brakes needed replacing because they were at a 1 now, after one and a half months?! I questioned how that could be, unless they actually never checked my brakes in August? The service person actually agreed with me that it may not have been checked. I had my brakes replaced, but now I have lost trust in their service department. I will never return to Klein Honda for any service and I'll be telling all my friends about the bad experience I had with them. I've also filled a complaint with the Better Business Bureau, and the FTC for charging for a service in August that was not complete, plus lying about completing it on the diagnostic report. When will businesses realize that the goodwill and trust of their customers is like gold? read more

The service dept team is friendly, helpful and pretty fast. In my experience they have "gone the extra mile" on occasions when it would have been easy to just let things go. That's what I call a commitment to good, old-fashioned customer service. Even though, as is true with all dealerships, their prices are higher than some other repair shops, those higher prices include better knowledge than others. Klein Honda of Everett has my vote when it comes to excellent maintenance and service. read more

Let's see, I get a recall notice that the fuel pump on my C-RV Ex needs to be replaced, and they want the car all day, and don't dare have more than a quarter tank in it. Not convenient? Well I can get a loaner for $35. What are the chances I would ever get another Honda? Absolutely zero. read more

I went to Klein Honda for an oil change. The person at the counter who helped out was John. He promised me a 10% student discount since I thought the vehicle I purchased from Klein Honda included lifetime oil changes which John told me they stopped doing during 2020 ( Which wasn't brought up to me during the time of purchasing the vehicle btw ). After paying and reviewing the bill, I noticed that they missed the discount. Not only that but they also missed putting back one of the tire valve covers too. Now I have to buy a whole pack just to replace ONE. Probably will not be going to Klein Honda to do service anymore because of what happened today. Hopefully this doesn't ever happen to anyone else. read more

Klein Honda - Auto Repair Near Me - Everett, Washington

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Great experiences in both sales and service. Pete has been great a great service advisor, helping us keep our Odyssey in tip-top shape. We were so pleased with our treatment that when it was time to replace our second car we knew it had to be another Honda from Klein. Remington was our sales representative and he respected our time and helped make a fair deal for both of us. Really appreciated no mark-ups or hard sell in the current climate of most dealers trying to adjust over MSRP. Kisha in finance was a pleasure to work with and helped explain any last minute questions we had. Highly recommend and would send any family or friends their way without hesitation. read more

This place used to be so good. I had a VTC issue and it expanded to timing chain (after 75K) and new plugs. I spent $3600 in total and after three tries (the service tech insisted there was no issues), had the service manager take control and fix the issue. I'm left with a fine working car, that I believe had a new timing chain, and plugs piled on that did not need work. In the end, you have to trust your tech, so I'm taking my car to a different Honda dealer from now on after 17 years of servicing. There are some fine people there, but there are some horrible people there too and they won't weed them out because I'm sure they drive the billable hours with unnecessary work. Horrible. read more

I've used Klein Honda service dept for 5 years now. Not only have my car services been reasonably priced , and no pressure to do additional work, I enjoy coming in and chatting with the same manager Gary Moore each time, who makes it an awesome experience. I will continue to have my car serviced at Klein Honda- do not lose Gary! read more

Wow, I can see now why they only have a couple of stars. Their service department sucks!!! They talk to you the way they want. Like you don't matter. Like they are doing you a favor by even talking to you. There is no kindness with them. My battery died , my radio had to be reset with a code. It happened a couple years ago and I could call in and have the code given to me over the phone. Now you have to bring it in so while I was having service on my car, I asked to have my code reset. Well they forgot to reset the radio. By the time I got home I realize it hadn't been done. I called they would not give me the code over the phone, even though I had just been there that day, my name and phone number and the service request was in their computer. I have been for the last six years coming in regularly every three months. today I stopped and walked in and asked for the code with my ID. I was told I needed to drive my car into the building when I turn around and ask why, the guy snapped at me and said he had to get a code off of my radio, which made no sense to me since they've given it to me over the phone before and he tried to tell me that I snapped at him not true at all, I understand kindness matters I also understand that the way you talk to someone could make or ruin their day. I do not recommend them at all and completely see why they only have a couple of stars. I don't know that I'll even go back for an oil change in the future. SMH read more

Klein Honda - Code needed - Auto Repair Near Me - Everett, Washington

Had great service yet again. Attention to customers needs and recommendations made. I have 2 Hondas purchased there and have 165k miles on one and no issues while travelling 17k miles one one road trip watching my son play his final college football season out in South Dakota. Could not ask for a better dealership to take care me. Thank you read more

My wife and I were shopping and check out some of the new Hondas. I found one particular salesman disrespectful and overly aggressive. Additionally, he was the opposite of transparent. I'd say secretive and cagey. All the info you could ever want is on the internet so there is zero need for extra shenanigans. Anyways, just an unnecessary unpleasant experience. read more

Let me first say that I never write reviews. But this was the WORST experience I've ever had at a dealership. DO NOT come here to buy your car. After getting a detailed quote over the phone from Kaitlyn (I think that was her name), who confirmed I was looking for the EX-L trim of the HRV, I felt confident about the deal she gave me. She repeated the trim info to me, and I was then connected to Elijah, the manager. He confirmed the offer, removed hidden fees, and stressed that the deal was only good for that day, as it was the last day of the month. My mom even took time off work to come with me to the dealership to finalize everything. When we arrived, they hit us with the exact same out-the-door (OTD) price I had asked them to beat from another dealership. Elijah then claimed he never approved the quoted number. He also contradicted himself by saying he was present during our phone call and never heard her give out numbers. This was baffling since I had specific details on the selling price, tax, documentation, and licensing fees. I asked to speak with Kaitlyn for clarification, but Elijah kept refusing, giving excuses like she was on a lunch break. After 5 minutes, Kaitlyn finally joined us, only to claim she had given me a $200 discount off the MSRP, which made no sense because the competing offer was already WAY below that. Elijah then insisted that Kaitlyn had provided two different prices for the Sport and EX-L trims, trying to gaslight me into thinking I was mistaken, even though I had written everything down. He also blamed it on my "messy" notes and that I calculated the numbers wrong. When I asked to hear the recording of our phone call, they refused to provide it, and Kaitlyn even went ahead and rudely smirked at us. Throughout this ordeal, Elijah was particularly condescending and rude, especially to my mom, who isn't fluent in English. Whenever she tried to express her disappointment, he would cut her off and speak to me instead, dismissing her concerns entirely. Overall, Klein Honda's staff wasted our time and refused to take responsibility for their mistakes. I understand that mistakes can happen; it really does happen to the best of us. But their lack of accountability and unwillingness to apologize were unacceptable. If you think you got a good deal from them, think again. read more

This review is primary for Jay Estrella. I wasn't looking forward to car shopping and had been putting it off for months. I knew what I wanted, I'd done my research and knew what price I wanted to pay. I wasn't trying to get a steal, only a fair deal for both parties; the dealership and me. Jay was straight forward, down to earth and he worked with me to make that happen. I actually enjoyed my interactions with him which was completely unexpected since I'd been dreading the whole "buying a car" song and dance. The process was only slightly painful (which is to be expected), but at the end of the day, I ended up in the car that I wanted and at the price I wanted. Thank you so much, Jay, for being so human in the process. I truly appreciate it! read more

Klein Honda - My 2015 Toyota Rav4 with 45K miles, 1 owner and no accidents! :) - Auto Repair Near Me - Everett, Washington

This review is primarily for the recent car service I have done. No walk-ins. Had to take an appointment, but the earliest one was around 20 days after. Dropped my vehicle, advisor was friendly, checked me in and explained what checks they are going to perform that day. there was a recall and he mentioned that it can be done on the same day itself. They has asked to wait for 2 hrs, but finished the works in about 1.5hrs. When they handed over the car, it was washed, vacuumed and in a cleanest possible way. Absolutely happy about the service experience. They provide free wifi in their waiting area. There's a coffee vending machine and TV available, if you are not working from there! Comfortable! read more

Klein Honda - Auto Repair Near Me - Everett, Washington

Aaron is the best!!! Kind, courteous, sincere, and respectful. Best car buying experience ever, first time I actually liked the sales associate during a purchase. Purchased a 2023 Honda CRV hybrid with great pricing, great staff, and a very nice gentleman named Aaron-Keep the Hawaii in you, Mahalo Aaron read more

So far, so good. First purchase at this dealer. Bought a '21 Passport Elite earlier this month (May 2021) and we got in and out pretty quick. Friendly staff and clean facility. Watch out for the "Karr" alarm charges they'll sneak in on a new vehicle purchase. I'm not saying it's not worth it, but it's not worth what they'll first try and charge you. NEGOTIATE and get your questions answered. I'm still not sure what it does and I'm trying to get answers, but as long as it eventually works as described then I am fine with the price that I negotiated them down to for it. We had LED "side welcome lights" installed by them (bought with the vehicle) this week and I think they did a good job and it didn't take long. There is a Mexican place down the street and an IHOP if you need a place to wait that has food, if you're going to be waiting more than an hour or so. Otherwise their waiting room is very comfortable and they have Wi-Fi of course, and two huge TVs. There's a "kid zone" if you need to wait with your little ones and keep them entertained. Overall, it seems like a good place to buy a car. Will update as time goes by. read more

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Not a great experience. We received a flyer in the mail with various service specials, so decided to give them a shot for our scheduled service. Made an appointment a few weeks out and arrived at the appointed time. They noted that the flyer was for our other car, not the one we had brought in. There was no way to know that except to see the VIN number was listed in small print on the flyer. So we ended up paying almost full price for the oil change (about $50 more than the special price on the flyer). Also, we waited for more than 2 hours for the oil change to be completed, despite having an appointment. I would assume the flyer was aimed at earning a new customer, since we have never visited Klein Honda in the past for anything else. But we won't be returning. read more

Had my car taken in because my battery kept dying within days of being charged. Turns out there was a parasitic draw from the car's computer. The person I talked to in the service department was very nice, and I didn't have issues with them. But in requesting information to give to my repair provider since car is still under a repair service contract, it has been an over month without an update. All they keep saying is that someone will be in contact with me as soon as possible. No one has been in contact with me except when I have asked for an update. Either tell me they don't have it or that they aren't willing to give it. Drawing it out over a month for one part code is simply ridiculous. read more

I have been a customer here for many a year and have pray and try and keep silent but persons need help and someone must know so I share waiting for oil change, employees talk horribly about one another and customers freely and can be heard by all, profanity and malicious speach used. employees poorly dressed also official dressed so i believe lower staff plus bosses join together in awful behavior 1large office man, intoxicated stumble from place to place conversating very loud, he needs help, other look from offices laughing and come out to watch not helping. he go in office out office many times, i believe this office man lost and sick need help. no one helps. read more

This place used to be the best dealership in the state. Now when you call in, they will only tell you if the car is there or not if your lucky. They usually will tell you its available, but be warned. That only means they have one on the way. All cars come with an add-on called Northwest Prep. It cost like $20 bucks. Its a wax job then some stickers put on your car. They charge between 900 and 1300 for it. If your calling to get a out the door, don't bother. The price will be MSRP+10k in addons, fees, taxes and lic. The managers will tell you we won't beg for a deal, and they won't because the car will sell to some poor sap who believes they are getting a good deal. When you are getting a good deal, its when they have not sold a single car that day, the car has been on the lot and they just want to get ride of it or both. The main problem at this place is lack of direction. You ask what the goal is and they say to sell cars. When Steve ran the day to days, he would tell you the goal of the dealership is to help the communities in the area and help make it a better place. If Rory took over the day to days and sat with each department for a week instead of coming in for 2 hours a day, this place would turn around. Right now, their is a sales manager who screams at employees when trying to do their job, you have a marketing department that is rated on how many cars are sold, when in fact they don't sell. The esales team should have a daily appointment goal, not a call goal. It should have each employee track How many leads they get, how many phone calls are made, how many people where contacted, how many appointments made while tracking what has sold. This would allow the team and manager to see what is really going on with the numbers. Basic six sigma root cause. You see who is out performing the others, have a bi-weekly meeting and have that person share what they are doing different, go over what objections they are hearing the most of. The sales team is awesome and they put up with moving targets, favoritism and bunch of other BS while being amazing. The service center has some great techs, but don't know the first thing about customer service. You let the phone ring non-stop, when you screw up on a car you just ignore the problem hoping it either goes away or GM has to take it. While it may seem like a strange concept, most service centers that have great reviews have the following things in common. While not always 100% doable, pick the phone. The customer who is in front of you will still be there. Study after study shows that people who are in person don't mind waiting. When you mess up, yes it sucks, but you can't avoid it. USE TAMPER SEAL ON YOUR DRAIN PLUGS AND OTHER NUTS AND BOLTS. Tamper seal let's the shop know if someone else has looked at the car besides the dealership. If they have, no claim. Easy. I noticed a lot of people working at the service desk ask a lot of questions about the issue for what it was brought in, but I only ever heard a few ask about other things, such as, does the car pull? If yes, when breaking? I never saw a writer Walk around the put hands on tires with the customer. This time can also be used to go over wiper blades, lights, air filter, both cabin and under the hood. I worked in a 10 bay full service garage as a Customer Service Manager. Each employee was required at least 30k a month in services and sales, we each did closer to 50k (2005) a person. If a customer was upset, we would listen. If they where angry, we pulled them away from customers. We never lied to a single customer. We would simply break the problem down and explain how that part could fail and what other parts would fail if they didn't fix it. We did a $15 dollar brake inspection, but if you got another service, we would make it free. Helps both the customer out and the dealership. Bottom line is the employees are awesome, most the sales team work really hard and do fight for their customers, but a few of the managers are really bad and act only in self interest because instead of being proactive, they are reactive. This review is looking pretty epic! Nice! read more

My car was serviced here with a 10:30am appointment to change one tire, get a new key fob, and receive all season mats that were promised at the time of my car sale. My boyfriend brought my car in for me and met Peter Montroy, who quoted a 2 hour wait. My bf walked around Everett and came back 3 hours later and was again quoted another 2 hours. He ended up waiting around Everett for 5 hours total. My boyfriend mentioned that the workers were also complaining about having to work on my car because of the sales department, which is very unprofessional. In addition to the 5 hour wait, when I looked at my car, the tire they gave me was used (evidenced by scratches in the metal and browned rubber). It looked older than my other 3 tires. Furthermore, they printed a receipt that said they washed my car but I still have the same dead bug on my windshield. The receipt also said they did a multi-point inspection. I doubt that they actually did that though because when my bf got home, the tire pressure indicator turned on and my other 3 tires were between 27-29 PSI. Only the "new" (used) tire was at 35 PSI. When I bought my car, Keo was approachable and printed a We Owe slip for my parts. I waited 7 days for a call from him before I called him first. He sent an email to Mike who called me and finally set up an appt to get my car serviced. I am not actually sure where the communication breakdown occurred but it makes me feel like this dealership is unreliable given the poor communication/follow up between departments in addition to the complaints my boyfriend overheard from the workers today. TLDR; unreliable vehicle inspections, poor/unprofessional customer service, unreasonably long waits (5 hours), used parts given, but I did get my all season mats and my new key fob! Keo and Ana are nice. read more

I was ready to make a deal on two cars. Klein required a non-refundable deposit but would not guarantee a delivery date, plus I would have to pick the vehicles up within 4 days of delivery (whenever that was) or I would lose my deposit and they would sell the cars to someone else. I was told there were NO EXCEPTIONS, so I left. A couple hours later the sales manager called and tried to get me back. No way! I can't stand "waffle words" and I will never buy anything from Klein Honda. Went to Honda of Bellingham and it was a joy! Got my 2 cars and I am a happy camper. read more

Would give them a zero star if possible. 1) when you negotiate on a used car they would try to sell mandatory add on "warranty packages". So you have to waste effort try ing to negotiate down from a very high starting price. Call it BS. 2) when no deal could be reached, bad attitude from salesperson mouthed "thanks for wasting my time." Stay away from here and go somewhere that really wants your business. read more

Bait and switch tactics for selling. Car prices advertised are not held to. Tried to test drive multiple cars and i get the run around every-time. Either car is being detailed or its with the owner. How many employees drive the vehicles that they sell. Nobody seems to know what there doing or how scheduling works. Did the test drive schedule online and still had issues upon arrival. Negotiations isnt a thing , typical gross business read more

What a refreshing car buying experience. Thank you, Geoff Ross, for being the lowest key, straight forward car salesman we've ever had the privilege of doing business with. Your prices are unbeatable and you gave us a more than fair trade in value. I'm LOVING my new Honda Passport and so are all the grandkids. Keo, in financing, extended our pleasurable experience and we were met with kindness, honesty and integrity every step of the way.. Huge surprise and rarity. You've earned our families loyalty and repeat business. ~Lynette & Mike read more

If it's possible I would give a 0 star. I have changed oil there for couple years because I think they can provide a quality service. However, I found it's a big mistake when I did the tire rotation in Discount Tire today. The staff of Discount Tire asked me if I have done any maintenance recently because one of the front wheel lug nuts can't be taken off. I just did the maintenance in Klein Honda Everett yesterday and they did the tire and brakes' pads inspection. Then I drove to Klein Honda immediately and told a staff whose name is Richelle what happened. She said they never take off the wheels to measure the brake pads and charge me $150 for taking off the lug nut. I wondered how they can measure the accuracy thickness of the brake pads without taking off the wheels. When I checked online and ask a mechanic I think she lied to me. I will never go to Klein Honda Everett again. read more

Bought my first used car from them and I knew nothing about cars. Boy- they had a field day with me and upsold me on everything. Honda of Seattle - you do get screwed over a bit, but at least it's not nearly as bad as all the upsells this place does!!! Worst experience ever! read more