Our experience with Klebs was a nightmare. We hired Klebs to install a combi boiler/hot water heater, install two bathroom fans, and replace a hose bib. They scheduled us for two days in March, but then showed up understaffed. Two guys came out--one tech and one trainee who had only been on the job for a few days. The two techs were not able to complete the work in the two days. Further, they caused substantial damage to our home and property (scratched walls, left a door off the hinges, dented our fridge, tracked mud on our rug, utilized our bathroom extensively without cleaning up or even flushing!). We were told by the project manager--who was not on site while the work was performed--that the damage would not have occurred had he been there instead of at another job and had the project been properly staffed.
After the two days, it took several weeks to get anyone from Klebs to come back out and finish the projects. (In fact, they never actually did finish the projects.) Promise after promise to finish the job, to make up for the damage to our home, and to replace a faulty part on our combi unit were continually broken. (Klebs did end up knocking $150 off our bill for banging up our brand new fridge, but refused to compensate us for the other damage, the fact that all of their labor failed and/or was not up to code, and refused to replace the faulty valve.)
About a week after they installed the combi unit, we were without heat and hot water. We called Mountain Mechanical and they sent out a polite, professional, and knowledgeable technician right away. Within minutes, he was able to diagnose the problem. Klebs had failed to attach the exhaust vent to the system! They had just rested the exhaust vent in place, allowing exhaust (co2) to leak into our home instead of being directed outside. Because it was not attached, the vent was easily knocked out of place. And, without the vent in place, exhaust built up in the system, causing it to shut off. Mountain Mechanical properly attached the vent. A few days later, late in the evening, we were without heat or hot water again. Mountain Mechanical walked us through the error code and re-setting the unit over the phone at no charge. When the heat went out again the next day, Mountain Mechanical came out right away. Klebs had not correctly set the pressure/temp of the unit during install. Mountain Mechanical fixed Klebs error efficiently.
Throughout the entire month-long ordeal, Klebs' representatives were rude, aggressive, and dishonest. They constantly gave us the run around, treated us with disrespect, and rested on their status as a corporation/business to intimidate and take advantage of us.
We initially chose to hire Klebs after receiving three bids for the project because they were the cheapest and because they talked the talk when they were pursuing the contract. As soon as the deposit was received, however, this courteous customer service disappeared. Further, between all of the things we've had to have fixed (the above problems with our combi as well as having the hose bib and ceiling fan re-done), we've probably spent more than if we had gone with the most expensive bid. More importantly, dealing with such an unprofessional company and the damage they caused to our home cause us such stress and suffering, which definitely was not worth whatever money we thought we might save by hiring them. read more
