First time having a breakdown, car overheated. It happened at about 10/11pm and we were an hour from home. Kits Towing (Jeremy) was able to provide us with quick, friendly, and affordable service to get our car back home. He even took extra precautions to ensure our wheels stayed protected on the ride. 12/10 would highly recommend. read more

Jeremy and Bill are very helpful and knowledgeable. Being a noob about cars, they were patient to answer all my questions.

while driving to my doctor for a procedure I got a flat tire. We called Kits Towing and by the time I was done at the doctors Bill from Kits had my car ready to go. Great Service, minimal time and Bill the driver was professional, courteous and just a blessing. Thanks Bill! read more

The driver Jeremy was very skilled and friendly. My car was disabled because a squirrel nested in my engine compartment and chewed through the wiring. my driveway is narrow and my car was at a difficult angle. Jeremy tried several methods to tow it out and succeeded gracefully. read more

You're lucky when Jeremy is working with this company, as an operator over the weekend, or whenever. Very easy person to deal with.

Just got my car towed by Kit's Towing Company. Couldn't have been more pleasant than this: the shopkeeper was very nice so was Bill who did the towing. I hope my car won't need to be towed again, but if it does, I will insist State Farm to call on Kit's Towing. read more

This was by far the easiest, smoothest, transition, for a heavy duty (forklift) being delivered by flat bed. Not only were the rates reasonable (which my client agreed the price was fair), we scheduled SAME DAY (3 hours before moving the machinery) and the dispatcher assured he could assist us, with the time constraints. A gentleman by the of Jeremy was exceptionally polite, kind, and professional. He does his job with grace, and is the reason I choose to write this review! Even my buyer/client applauded Jeremy and said he was "hands down" the best "tow truck driver" he had ever seen! Jeremy provided 100% customer satisfaction, and I will surely call Kit's Towing for all my towing needs! Thanks so much Jeremy! You saved the day, and helped finalize this large transaction with ease. #KitsTowing read more

Kit's Towing - Towing Near Me - Naperville, Illinois

Worst experience I've ever had!!!!!!!!! If I could give 0 stars I would!!! The driver was rude and very condescending! Swerved traffic and drives like crazy. I felt unsafe! DO NOT HIRE THEM! Stay away! read more

I had a breakdown on my motorcycle yesterday while in the Super H-Mart parking lot in Naperville. I called Progressive Roadside Assistance and explained the situation. They sent Jake from Kit's Towing to pick me up. To be clear, Jake had great customer service and seems like a good guy. He had someone else from Kit's come with to help him tie down the bike on his flatbed tow truck. He explained to me that the special dolly they usually had for motorcycles was broken earlier this summer, and since they don't have a lot of calls for motorcycles (he said 4-5 this summer, compared to HUNDREDS of cars), they hadn't replaced it yet. So they used ratcheting tie-down straps instead. Which would have been fine, except that they weren't careful and I didn't notice it until after the bike was home (where I'd asked them to tow it, since my SO is a mechanic and wanted to look at the bike himself). A lot of modern motorcycles have plastic fairings, so my bike should not have been anything challenging. Just a little extra care would have gone a long way. Instead, one of the pieces of fairing (which we'd recently replaced, I might add -- so I know it was actually pristine) got scuffed. What's really irritating is that to get to the metal handlebars, they had to disengage a two-piece plastic part that goes around them. You can do this without damaging the plastic tabs that lock the thing in place if you just take a moment to be careful with it. It's not difficult or tricky; it just requires not ripping it apart. They're not broken off, but those tabs are now bent pretty badly and we're not sure they'll go back together properly. There's even a place on the plastic where you can see the stress of how much force they put on it (and if you've ever bent dark plastic before, you probably know what this looks like). In conclusion, their customer service is fine. Not knocking that at all. I'm sure they're great if your car needs a tow, but they REALLY need to learn how to strap down motorcycles. Also, these tie-downs are around $40 and make it REALLY easy to strap any bike down securely without needing to even go NEAR anything plastic: http://www.canyondancer.com/ I am in no way affiliated with Canyon Dancer, but they make a product that works better than standard ratchet-type tie-down straps, and could have saved my bike from being damaged. read more

On Tuesday, in an Office Depot parking lot, my vehicle would not start. Our insurance company called its preferred tow company - Kit's Towing. While we had to wait for nearly an hour, the service we received when Kit's Towing did arrive was superior. A very knowledgeable driver identified the problem immediately, provided an understandable explanation, suggested two options for next steps, and wrapped everything up in fewer than 15 minutes. I haven't needed a tow truck in a loooooong time, and perhaps this skewed my expectations. However, the high caliber of the tow truck driver and his high level of expertise were not only refreshing but also a relief. We wish we would have asked his name because he deserves some props from his superiors! read more

Requested a Tow through my roadside assistance.... sat for an hour. Called to follow up with the Kits to see when they would arrive. The man that answered the phone was RUDE and told me "you'll have to wait we are too busy." I said " I have a confirmation that says you will arrive within the hour." He replied "Not from us, like I told you, we are busy you're 2 behind our next tows so you'll wait at least another hour." It would have been nice to have just a little sympathy or even customer service when on obviously someone is stranded. You lost my business and I suggested my car insurance use another provider. read more

Great service very short wait time. The only reason I gave 4 stars the price was really high for a half mile.

I needed my car towed to a mechanic shop on Tuesday, Jan 2nd because my car would not start. They stated they would do everything to pick up my car the same day - I did not hear anything back from them at all. I inquired about it the next day (Wed), they finally text me an ETA of 11:27 am, I then called at 11:30 to check why my car hadn't been towed yet, the guy stated they had been completely backed up and revised the ETA to 1:15 pm, since they had gotten police calls and other emergency requests. I called back at 2:30 pm still wondering why my car had NOT been towed, the same guy just basically gave up and asked me to find another towing service since he had no idea when they could pick my car up. He changed the ETA twice and finally asked me to look elsewhere. Completely unprofessional and I prefer to not deal with them ever again. read more

Our car slid off the road. Kits Towing was there under an hour despite the snowy roads. When the cable on the winch broke, the Kits Towing guy explained what happened, left to get it fixed, and suggested we call another tow company. Before the other tow company got there, he was back! He got our car back onto the road. It was less than 50 feet from a railroad track with trains going by, on an incline, with ice and snow and traffic, and facing the opposite direction, yet he did it quickly and safely. Thank you Kits Towing! read more

Thanks Kit's towing. Jeremy came to tow my car this morning. He came 30 minutes ahead of the estimated time. Friendly and professional to say the least. I was able to get to my meeting at work early thanks to his efforts. I will recommend them to anyone who asks. Great job! read more

Customer service lacking. When providing an ETA of one hour, they should arrive on time or touch base with customer to let them know they are running late. When I called to inquire about ETA, as the tow did not arrive by given ETA, I was told it would be another hour. No apology for the delay. Guy who answered phone was grumpy and rude. read more

So pleased with this service! Called needing my car transported and were there within 1/2 hr! Went ahead to the location and John showed up shortly after me. It all went smooth and everyone (from the phone call to John meeting me) were very professional. Will definitely use and recommend !! read more

Kits towing was dispatched by Safeco. They showed up on time (within an hour) and started my car, right away. Thanks Bill ! Very professional. read more

I was connected with Kit's via Progressive roadside assistance. The staff is pleasant over the phone. However, I've been waiting four hours for a tow truck now and their hub is at most an hour away. I was hoping to get to the mechanic before they closed, its not looking likely at this point. Granted...I have limited experience with towing companies, but no one should say they're thirty minutes away for two hrs and blame it on traffic, right? read more

I had a great experience...considering it was to tow away my trusty car. I didn't have to wait long, the driver, Jack, was kind, professional and knowledgeable. I would definitely use their services again, but hopefully I won't have to. read more

Jeremy met me to tow my son's car after I couldn't find a reason that it had no power at all. He wanted to make a quick attempt to jump it (I told him I already tried that but why not try). When he connected the terminal, there was suddenly power. The problem was a loose battery connection. He was great about it and we were all set. I'm very happy he tried that first and that it moved the terminal enough to get that connection. I only wish I had seen that myself, but he did the right thing for me. Great person. Pleasant personality. Best towing experience I've ever had. read more

Absolutely atrocious organization within this company. The dispatcher was very friendly and understanding, but due to a shift change, my line in queue was bumped out of place, turning my 6:00 PM pickup to 9:00 PM after communications with a very rude driver. That's an unacceptable discrepancy in sub 30 degree temperatures. Skip on to the next towing company. It might not get better, but I doubt it could get much worse. read more

I can not say enough nice things about Kit and Kit's Towing along with Justice Automovie! They are so nice they don't use and abuse you like other automovie shop's might do. They fixed my car fast and it runs great now! Thanks Kit and Crew! read more

Great Service, Very clean truck. Jeremy was an awesome driver . My husband and I and our daughter were very safe and secure in the tow truck. Great friendly service. Highly recommend them. read more

Towed my car Saturday night, no one in the office Sunday. I can't pick my car up until Monday morning at 8am. I have to be at work at 6am on Monday. read more

I have long held the belief that how you respond to the bad things that happen are the defining moments of your character. While this experience was unpleasant to deal with after waiting for a week tor Agero (the contracting company for Fords ESP Roadside Assistance) to respond to the claim and subsequent estimate, I got a call from Kit. Yes the Kit as in "Kit's Towing" Seems he was contacted by message and long story shortened, he called me directly on Wednesday (I had started the claim process the previous Tuesday so eight days earlier). He had my car towed to a body shop, with whom he regularly deals, and fixed. He then had the car towed back to my home on Friday evening of the same week! I appreciate the forthright and direct manner in which Kit handled this unpleasant circumstance. I understand that employees sometimes don't act with the best interests of their employer or the customers and the burden then falls on the managers/owners. Things happen but the response in this case, once things settled back to Kit, was exemplary. Thanks Kit! BTW, Matt sent texted a picture of the car on the dolly prior to leaving the dealership to reassure me. I did not get the name of the driver who delivered the car on Friday but he was equally professional and personable. read more

We use kit towing for an accident. They told us one hour. Then after one hour we called and they informed us it would be another half hour. After that half hour we were told another 20 minutes. thank you for ruining my entire day. Your service is awful. read more

My insurance company choose this service provider to tow my van to a tire place 1 mile from where i was with the flat tire. Kit's Towing's office was 1.5 miles from my location. ETA was provided to my insurance company as 45 min or 5:03 pm. The driver arrived at 6:20 pm, but could not do the tow! So my insurance company opened a new ticket. The new ETA was 7:45 pm. Driver arrived at 8:25 pm and concluded the tow. I wont bore you with all the excuses i got from the tow company dispatcher. Dont use this company read more

I am a customer of State Farm Insurance company and called them b/c my car needed to be towed from my home to the shop. I called state farm at approx. 9am and was told Kit's would be to my house in 1 hour. States farm called me back after 1 hour and a half had gone by asking if the car had been picked up I said no, they contacted Kit's which they then told state farm 10mins. An hour later state farm calls me back asking the same question, no tow truck. Once again Kit's was contacted by state farm and was told they got a call for an accident keeping in mind it is now 12 o' clock noon. Finally 12:45 tow truck shows up. Nice driver and was friendly but as far as everything else goes it sucks. Kit's towing get your calls in order !! No way should an accident/PD call come before an insurance call from 9am in the morning then show up at 12:45 in the afternoon. GET YOUR ETS right the first time or don't take the call, pass it off to another tow company !! read more

THEY LOST MY CAR!!! Actually, my car wouldn't start, so via Hyundai Roadside assistance, they sent Kit's towing. It took 1 1/2 hours but part of that was that he went to the wrong street (not blaming him). So at 8:30 am they got the car. I was driven to the dealership later and the car still hadn't arrived by 10 am (it's 15 minutes away)!!! Furthermore, they couldn't contact the tow truck driver. They finally located the car. The receptionist at Kit's said that they did not follow procedure and he's sorry, but there is nothing that they can do for me. The only reason they get one star is the person was nice. So now I got screwed because I couldn't get a loaner car without my car being there. EXTREMELY FRUSTRATED. read more

Would never recommend this place to anyone. They are liars. waited over 4 hours for them to come tow my car, kept saying they'd be there in 30 minutes. If they would have just said it would have been four hours I would have had someone come pick me up so I wasn't sitting in the -5 degree weather. THEY ARE UNRELIABLE AND LIARS. Had to call another tow company to come pick me up because when I called again to ask how long it would be and if they would just give me an honest answer they were VULGAR AND HUNG UP! NEVER USE THIS COMPANY. read more

Kit's Towing was dispatched by Agero for Country Financial Roadside Assistance. They left my son stranded on the side of I-88 during rush hour traffic for 3 hours during a heat wave where the heat index was 105. After they finally picked up the vehicle, we found that they had damaged the transmission. I filed a complaint with Agero, and they have finally agreed (after 1.5 months) that the vehicle was towed incorrectly and will be paying for the damages. Do not use this company. read more

Horrible experience. I have to comment now as I am still waiting for service that was to initially take place within the hour. I am here two hours and ten minutes later and still waiting. Needless to say, I am going to suggest that unless you have time to kill, reach out to another service. Lame. read more

They were called by Ford Roadside assistance. Upon arrival he diagnosed the issue with my transmission. Went under the hood of the car and quickly repaired the connector. He advised me to return to the dealer to double check the connector. It saved me money as well as hours waiting for someone to diagnose the issue. Thanks again read more

Contacted Kits for a tow, 2 hours later, no show and no call. Extremely inconvenient and poor communication. Would not recommend their service to anyone. read more

Worst towing service ever....called my service provided was advised tow truck would arrive within 45 mins, not to bad...waited and called right before that time passed. Said will be another 20 min's....still not here would never use Kit's again...waiting over a hr and 45 mins... read more

Didn't show. Affected my ability to get my car fixed Friday because the shop then got busy which means it affects my ability to get to work both Saturday and Monday. If you can't schedule a time with people and show up, find a different line of work because you're selling a service. Horrible. read more

I am giving 5 stars to the young man that came to tow my car. He was fantastic - very nice, fast and efficient. Rolando was his name.

I had a great experience with having my car towed by Joe. He was polite, informative and gave honest advice about what my car needed to fix the problems.He also arrived within an hour. At the mechanic shop- the staff was friendly, and accommodating. The price was extremely reasonable and I felt that they went above and beyond for me. Overall a great experience from start to end. Thank you! read more

I experienced a flat tire while driving, which I did not have the proper tools to change the tire myself. My insurance company, Mutual Liberty, dispatched Kits Towing to tow my vehicle. The estimated time of arrival after I requested road side assistance was 1 hr. 30 minutes. After waiting approximately 30 minutes pass the estimated time of arrival, I called Kits Towing to receive an update. I spoke with the owner, Mr. Kit, provided him with my name and insurance company which he then requested additional details regarding my vehicle type. Based on the conversation and the information he was requesting, it appeared as though I was never scheduled for tow service. After providing Mr. Kit with the information requested, he then indicated that it would take an additional 45 minutes to an hour to arrive at my location because they had to respond to an accident dispatched by the police. After inquiring with Mr. Kit as to why someone did not call me with an updated estimated time of arrival, he became irritated at which point he proceeded to tell me that another service call has been dispatched by the police and they would not be able to assist me. This level of service is unacceptable. Kits Towing was dispatched by my Insurance Company to assist me as I experienced a roadside emergency and they were unable to do so during my time of need. Also, a point worth mentioning is they are located within seven miles from where my vehicle was disabled. After reading the reviews, my experience with Kits Towing is consistent with the reviews read. They promote that the business is family owned, but the service is horrible and I would not recommend Kits Towing to my worst enemy. read more