The car was in a horrific state after being flooded during the storm…read more The customer service was just excellent. I had my car detailed after flooding from a recent storm. The job was not perfect but they did a good job with cleaning for the pricey detailing they charged me. The water continued flowing in even after the detailing. Pretty much everything was moved around and not put back in place. The steering wheel, the cup holder, the rearview mirrors. Initially when I turned my car on I got an red screen of death, but fortunately, after I adjusted the steering wheel back in position, it cleared off and got back to normal. My driving glasses disappeared, some items were broken in the process of cleaning. They threw away my wet towels that I was using to clean out the water and some other items which I wasn't too pleased with. It could have been put in a plastic bag instead of taking the liberty to throw away. The garage wasn't exactly near me in the 60626 neighborhood which was a hassle to get to and back. Many of the causes were obviously from the water flooding. Either way, it was cleaned enough to at least get me dried out from the flooding. In the long run I've been happy to be in a clean car.

I brought my 2018 Volkswagen Passat here after an intermittent EPC light came on. I trusted Mike to…read moredo a simple diagnostic scan, and to check my brakes. What I got was something different than what I was told. This was an attempt to scam me with unauthorized repairs. During the first call from Mike, he claimed it was a fuel injector harness. During the second call, he asked me to look at the email he sent me. He did not verbalize to me what was inspected and what he needs to do. I am to be asked before any repairs are made. I was called "sweetie" by Mike a number of times, a no-no in a male dominated industry. He gave conflicting stories about the battery not working, even though I drove the car in and had no prior issues, and told me he had to replace the battery. I debated with Mike about that because that was not true. He did not discuss the fuel injector harness, after that. The invoice stated that the battery was changed, the car was test-driven, and the issue was resolved, seemingly, along with other repairs that he claimed verbally and on the invoice were completed. He claimed he changed a bulb for the left lower beam that I had not asked him to check or replace. Mike said he thought I was a "nice lady" and decreased my bill. He said they put on the invoice that the repairs are made even though they haven't done the work. I confronted him over the phone demanding that he NOT do any more repairs on my car after figuring out what was going on. His stories conflicted again when he said he did not do any work on the car and denied what he told me from our second conversation. He asked me to pick up my car and said he did not want my money, after I told him that I would only be charged for the diagnostic fee, everything else he did was on him. Mike thought I was an easy target. He told me the car would be finished the following Monday because he attempted to get me to agree for him to do the work by showing me the invoice that says the work was completed, without telling me what he inspected and what he needed to do. He did not verbalize what the diagnostic results were or tell me about my back brakes. The invoice was his so-called legal stance to say I gave permission. The diagnostics and what needs to be done should have been on the invoice, not that the repairs were made so he could actually do them later, which is why he decreased the bill for the repairs. I have both copies. Had I not said anything, he would have made the repairs, but the EPC light was not discussed. After leaving the shop, the EPC light returned, so he was only going to make repairs for other things I did not consent to and charge me without repairing the fuel injector harness he claimed was the issue. The codes were cleared, and I found that out by taking my vehicle to a reputable auto repair shop the same day who did not charge for a diagnostic fee and disclosed that the codes were cleared. I have to continue to drive the car until the EPC light returns for them to clearly diagnose the problem. I left a voicemail at the shop and emailed the manager, Shadi Qawaati and did not receive a call back or a response to my email. I cannot make this up and I do not have to lie. This was a scam because I am of the opposite sex. Thank you Gateway for allowing me to see the hidden craftiness of shady men who operate in this industry against innocent people, especially women. I researched the issues with my vehicle and that is why I was able to spot this as a scam. Women beware.

great great body shop does excellent work. pricing is great couldn't get any better. anyone that…read moreneeds anything done send them here.

Don't go here! They did good body work, but did not complete the job by fixing the exhaust system…read moreand the muffler sounds caused by my SUV being rear ended by an F-150 speeding at 40 mph while I was parked at a stop light. I picked the SUV up and it sounded like it did not have a muffler! I then had to reach out to the at fault party's insurance who stated I had to bring the SUV back to the people who did a half ass job after picking it up and the engine roaring when starting or stepping on the accelerator. They said the Caddie SUV sounding like a 1989 Honda Civic with glass packs had nothing to do with the wreck, stating it is just normal wear and tear on the car. I lost all faith in the shop. After 4 hours of driving to different mechanics, the new mechanic stated that being rear ended absolutely caused the issues mentioned above! The techs at Collision Connection Auto Body did half hearted work. I believe in helping mom and pops shops, but don't waste your time. They will do the bare minimum and not do the right thing when no one is looking. Very frustrated and disappointed.

Friendly and great customer service. Prices were extremely reasonable, they took care of my…read morevehicle and had me in my Wyatt while I waited. I will recommend again and again

fest service great job , my truck drive better then knew after tony rebuild mine transmission,…read morethank you to the team of allpro

they fired the best manager/lead tech they have ever had and now brought in a person that only…read moreknows tires and got fired for leaving upper control arms loose, broke the guys cv axle aswell. The owner Sue has no idea what she's doing her husband Rich ran it for many years, ever since he passed away she hires people with no Ases/ certifications no one there is even has a license to do ac work. Also pays people under minimum wage, no overtime even when worked more than 40 hours. Doesnt even let her employees take their full hour lunches and still takes an hour from her employees... I repeat DO NOT BRING YOUR VEHICLES there and no I'm not a disgruntled employee I just know how she does it and how sloppy the work that comes out that place, no one there now legit doesn't know what they are doing...

brought my car in for an alternator repair and they cut open the rubber in my CV joints to charge…read moreme another $600 in repairs I didn't need. They ruined my exhaust which they lied and said needed to be removed to get the alternator out which they didn't. They fixed the exhaust for free and NO ONE GIVES FREE WORK AND PARTS UNLESS THEY ARE HIDING SOMETHING.

The mechanic is rude. He doesn't know how to talk to people! This place is not women-friendly! They…read morewon't listen to you! They assume that you are an idiot and don't know your own car. There's a few things that I need repaired however the ignition coil was at the top of the list. The car just recently started shaking and stalling. I came there and asked for a diagnostics and I wanted them to fix that problem first. They diagnosed everything gave a quote and the mechanic basically said that HE WANTED TO WORK BACKWARDS ON THE LIST OF PROBLEMS. Not addressing the most severe issues FIRST. Then told me they would need to keep it a full day! This is to ensure that I PAY THEM TO DO ALL OF THE WORK! I can't afford to do it all at once or be without my car a full day! Address the more severe issues first then I can come back and get the minor stuff done! It's their way or the highway and as I customer, I despise that! Listen to the customer! They are some bullies! Maybe they don't treat men like that ‍‍‍ I paid for the diagnostics ($140)but I'm going to go to someone who will address my concerns properly

Excellent service. They replaced my rear brake pads and rotors at a very competitive price, $500…read moreless than the dealer, were timely, courteous and no issues after 2 months.

They have the Hail Repair techs in the area. Took my car in. 6k in damage. Had it all repaired…read morewithin 2 days. No waiting except for my insurance company. Free

Fantastic job done on my Mazda. Job completed in a very timely manner. I highly recommend this…read morecompany. five star rating.

We loved our experience at B&M Auto. The gentlemen were kind and helpful, and great with my son…read more There's a "living room" area that makes it super comfortable and welcoming. We love our truck it's been a few months since our purchase and we're very happy with it. It was a great price. Overall great experience. definitely stop here before you hit one of those big dealerships.

Bought a 2017 Tahoe with low miles, truck seemed pretty clean. I didn't even make it home and the…read morebumper came off on the interstate. Sent them pictures and got an estimate. Owner informed me the body shop's price of $2300 for a new bumper and paint was too high and his chop shop could do it for $800. You can't even buy a bumper cover for that price. After some back and forth I got $1000 check from them to fix it but mind you that's not even half of the cost. Now I'm being told the a/c isn't working because some jack ass tried to patch the lines where they were bad. Now all the lines need replaced and the warranty I bought won't cover it because someone tried to scab it. They told me their all star mechanic looked it over front to back and everything was in great shape. Avoid this place at all cost

Jim and K&D are great. Me and my grandmother have been goin to them for the last 30 yrs and jim has…read morealways been jus awesome and willing to alaays work with you. Ive never had any bad experiences dealing with Jim. Locally owned great service great workers. Cant day enough about them

Excellent work at very reasonable prices. Very honest and trustworthy! Would recommend to anyone!…read moreWe've trusted our cars to them for over 30 years!