100% worth it. Literally- don't pass up this company! We were traveling from Louisiana (where there's no need for snow clothes) to Colorado where we would definitely need weather appropriate clothing. KitLender had it all. I ordered a full kit for myself (a north face jumpsuit, boots, gloves, and goggles) as well as a pair of snow pants. My husband got a snow bib and boots. And my toddler got a full kit (snow bib, jacket, boots, mittens, and goggles). ALL of this for a fraction of the cost to buy. However, the best part was I had to pack NONE of it. It was delivered to my lodge, we used it, repacked it, and it was picked up by FedEx from the lodge to go back to KitLender. I think it was the least stressful part of our family vacation (lol). WILL DEF BE USING AGAIN! THANKS KL! read more

Kit Lender - Toddler kit, NF one piece, and blue Patagonia bib we rented. 10/10. - Sports Wear Near Me - Stowe, Vermont

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Zero stars if that were an option. Absolute failure when it mattered most. I ordered ski clothing from Kit Lender for 9 people nearly a full month in advance (28 days) for what was supposed to be a once-in-a-lifetime family trip to Big Sky. We did everything right to avoid issues. Kit Lender did everything wrong. When FedEx tracking showed delays, I proactively contacted the company on December 31. I was reassured they were "working on options." That reassurance turned out to be meaningless. Fast forward to January 2, the night before our 8am flight, and suddenly I'm told nothing can be done. It gets worse. When I called customer service, I was actually told that I should drive to Billings, Montana to pick up the shipment myself from a FedEx warehouse. Let that sink in. Their proposed solution was that I abandon my travel plans to fix their logistics failure. I asked a very reasonable question: why not arrange Saturday delivery, since the items were already sitting at the Billings FedEx facility? I was told a manager named Ben would call me back after speaking with FedEx. He never did. Instead, Ben sent a dismissive email claiming FedEx doesn't deliver to business addresses on weekends. I immediately responded clarifying that we were staying in a private home, not a business. No response. I called again asking for Ben. The person who answered hesitated, clearly knew who I was, and said "uhhh... is this Nikki?" before telling me Ben would call me shortly. He never did. I have now called four times and am sent straight to voicemail. No callback. No urgency. No ownership. Here's the part that matters most: This was a bucket-list trip for my mother, who has breast cancer. She asked for her children and their partners to take her skiing in Big Sky. We spent an enormous amount of money on this trip. And thanks to Kit Lender's complete lack of accountability, we are arriving with no ski clothing for anyone and scrambling at the last minute to fix a problem that should never have happened. Yes, they offered a refund. And then they disappeared. Refunds don't fix ruined plans. Refunds don't replace lost time. Refunds don't excuse a total failure of customer care when things go wrong. Every company looks good when everything goes smoothly. Kit Lender showed exactly who they are when things were in distress. The answer was silence, deflection, and indifference. If your trip matters to you, do not trust this company. When it counted, they did not care -- not about our vacation, not about solutions, and certainly not about their customers. read more

Thank you for making a non-skier look and feel like a professional. The gear was fantastic.

We had such a great experience with Kit Lender! We are Floridians that were going on our first family ski trip. It would have cost thousands for me to have purchased all of the clothing we would have needed for all of us - and then it would have just sat in the closet unused afterwards, and my kids would have grown out of the sizes quickly. I loved that I was able to rent the 4X full gear kits (waterproof ski jackets, pants, boots, waterproof gloves and goggles!) we needed for the vacation for the cost of two jackets - and return them afterwards! It was so convenient not to have to pack the gear, saving room in our luggage also. Pickup was a breeze from a FedEx center and retuning was hassle free. So glad this service exists - I'd highly recommend it to anyone! read more

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First time ski/snowboarding as family. We are from Texas, and do not own single snow jacket/pants/boots. Family of 3, I was not about buy a new gears for 2 teenagers who will grow out, who may not wanna try after the first try, who does not wanna check in bags on flight. So Kitlender was the best solution ever. Box was already there arrived at lodge where we were going to stay, and after 3 days of use, everything was packed in box and just phone call to arrange pick up by fedex. Everything was in the box including return shipping label, and tape to tape up box. I will definitely recommend this company. , read more

Kit Lender - Sports Wear Near Me - Stowe, Vermont

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Kitlender sent the wrong pants, and two pair of mismatched gloves. I returned everything they sent me at completion of visit. They charged me for the pants I sent back (which were the ones they sent me), two pairs of gloves, a missing pair of goggles (I packed up every pair of goggles that were sent to me). My kid did lose the little bag that one of the goggles came in and they charged me $2.00 for that bag, which is totally fine because we did actually lose that. However, being charged for the rest of it is insane. Customer Service is awful with this company. DO NOT USE Shitlender!! read more

Loved the gear! Great customer service. We had an issue with travel and getting our Fed Ex box. Very helpful. We will use them again for sure! read more

Easily the simplest and most de-stressing part of our whole trip! Great quality, great customer service and unbelievably easy process

I highly recommend Kitlender for your winter sports gear. It was so easy to order, delivered to the hotel in time for snowboarding and the whole process was very efficient. They provide everything you need to mail the package via FedEx. The hotel was able to send it out for me! The great was Helly Hanson, everything fit perfectly and looked good going down the mountain. I will definitely use Kit Lender again! read more

Kit Lender - Helly Hanson snowboarding jacket and pants - Sports Wear Near Me - Stowe, Vermont

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My husband and I traveled from the warm south to Fargo North Dakota in January. We couldn't have done the trip without Kit Lender's gear. As a plus size girl I loved they were size inclusive. We were planning to snowmobile, snowshoe, and ice fish. All activities requiring cold weather gear. We ordered the gear as soon as we booked the plane tickets (October). I sized up on my snow pants and jacket but didn't on my husband's and I wish I had. We were wearing bulky layers underneath and the extra room was nice for me but my husband found it difficult to zip his jacket with all his layers. My biggest recommendation is to SIZE UP everything including boots. You can wear something too big but not too small. Our boots did not fit us at all (we booked our normal sizes). I wound up wearing my husband's boots and he wore the boots he packed for the trip. Thankfully he packed heated socks he uses for hunting and that compensated. The gloves also ran small. I should have ordered XL for me and whatever the largest size they had for my husband. I got an email when the gear shipped and an email when it arrived at the hotel. I called the hotel both times to let them know to expect it and to confirm it had arrived and they were fine holding it for us (the box arrived Monday and we arrived Friday). Normally we book Airbnbs but we went with a hotel because of this shipment. I also got the names of everyone one I talked to just as an added safety precaution. The gear was clean and well packed. I was impressed they included packing tape for when we had to box it back up. You couldn't tell they were gently used. We wore the jackets the most. Ironically there wasn't much snow on the ground due some weird weather and our snowmobiling and snowshoe activities were cancelled so we only wore the full gear ice fishing. I would definitely use this service again but I would SIZE UP everything. read more

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here is also another tip IF you do not know what sizes you will need go to ski store or anywhere that has jackets pants gloves that you will need and try on sizes so when you order from KIT LENDER you get the right sizes as well read more

Awesome experience!! We are not a camping family but our friends couldn't use their reservation at the amazing Deception Pass and offered it to us. Not knowing if we would camp again, we didn't want to spend the money to invest in the gear. We turned to Kit Lender and we were so pleased with the selection and quality and cleanliness of items. The camp kitchen was bundled perfectly, everything we could need. The tent, sleeping bags and cots were comfy and clean. The shipment was received in plenty of time and return super easy. Customer service was very helpful and responsive. Kudos Kit Lender!! read more

Kit Lender - Camp shelter, hammock and North Face tent - Sports Wear Near Me - Stowe, Vermont

We used Kit Lender for our backpacking supplies for a trip to Havasupai Falls. Everything was amazing, and all the supplies were such high quality items that we would not have been able to afford for a one time backpacking trip! Thank you. Great customer service as well, super easy scheduling a pickup and our items came earlier than expected. read more

Clothes looked new and were in perfect shape. The delivery came early and they gave me plenty of time to get everything back. Super easy process - so nice to have this option. Would definitely rent from them again! Great service too! read more

Kit lender shipped out a children's glove in a womens kit - wrecking our ski weekend. My fiance missed her 9 am group instruction because we were busy tracking down a pair of gloves for her. And because it was only a weekend trip - she was not able to reschedule and we were not able to ski the second day. We got 2 hours of the 4 hour class - and that was all the skiing we were able to do because kitlender failed to provide the equipment needed - they didn't check their work prior to shipping a set of children's gloves for an adult kit. Then - they refused to believe me - waiting until they got the kit back to discuss the resolution - they refunded us $15 of $300 rentals - rental gear we were only able to use 2 hours because of their negligence - ruining our first ski vacation. BEWARE!! They don't care about their clients. They don't take responsibility for their shoddy work. They don't adequately compensate you for their mistakes. A set is a set - take away one piece and it's worthless!!!!!!!!!!!!!!! Stay away from Kit lender - there are better options. Any option is better than Kit Lender. BEWARE!! This is the person who "helped" me - Norm MacDonald. | Sales and Marketing Manager read more

Awesome experience with Kit Lender. High quality ski clothes and gear that fit perfectly. Great job folks! read more

Kit Lender - Great gear and great times! - Sports Wear Near Me - Stowe, Vermont

This is the 3rd time I have used Kit Lender and each time was better than the next. I found this service to be so valuable as new skiers and unsure whether or not to make the investment in expensive ski clothes. My daughter and I browsed on the site and selected our outfits. They arrived well in advance, and were in pristine condition. The HH jacket I got was certainly brand new. My daughter and I got many compliments on how sharp we looked which was great but we were WARM! I found the customer service to be top notch. So much communication. I couldn't more strongly recommend this service. We will definitely use Kit Lender again! read more

Amazing experience all around! The apparel I rented was better than expected and looked SO GREAT on the slopes! As a first time skier I was totally lost when it came to what to bring with me, Kit Lender took all the guess work out and I was totally prepared for my first trip. Having the bulky clothes shipped directly to my hotel was sooo convenient and kept me from having to check a bag on my flight! The clothes were perfect condition and I was so happy with my kit selection and fit. And I got to wear clothes that would have been way too expensive for me to buy, which meant I looked so stylish and cute and turned heads everywhere I went. :) I will be using kit lender for every winter adventure from here on out! read more

Kit Lender - Sports Wear Near Me - Stowe, Vermont

This company is the best! Second time I'm using them and know I won't be disappointed. I used them last year for our annual ski trip. We live in Florida so it doesn't make sense for me to have full gear for skiing. I ordered a rental for a few days and it came on time, in perfect conduction and it was so easy to use. Their customer service is awesome - CT helped me out this time and was super helpful in ensuring my kit goes to the right place. You guys are the best! read more

We rented a 14-person tent for my child's sleepover and it came on time and was amazing. Great quality, easy process. We had to change the date of the event and the customer support provided was phenomenal. Thank you to Lynelle and Ben who were amazing and came up with an out of the box solution. We will be renting again! read more

Best thing ever. Arrived at the cabin we were staying at in Colorado and my box with all our winter gear was waiting for us. It was nice not having to pack, buy/borrow, or clean any of this. It was worth the money for the convenience. Easy return as well. Remember snow pants have no stretch and with clothes on underneath you might go a size up!! read more

Kit Lender - Our family in our Kitlender snow clothes. - Sports Wear Near Me - Stowe, Vermont

I was about to drop a few stacks at the ski store and then I giogled and found kit lenders. In minutes I had the top of the line gear mailed out to my lodge. It arrived a day before. They sent two pants and two types because I was unsure about my size. The jacket I used was brand new with tags. The jacket alone cost 1800. I got snow boots and pants and goggles. Everything you need delivered to your hotel for a fraction of what you would pay at the store. I would I have to go on ten trips to justify spending 3000 on gear and them lug all this stuff up the mountain. It's the rent a runway of the snow. You guys are going to blow up. Mashes no sense to buy this stuff with a service as great as yours. read more

My friends and I have used kitlender for ski gear three years in a row. The clothes have always been high quality (the first time, in 2020, they were literally new with tags) and have arrived with plenty of time to spare. Returning them couldn't be easier either, and the convenience of not having to pack bulky snow gear, and store it the rest of the year, is worth every penny. The sizing can be tricky, like any online orders, especially because even the brand's own size charts can be off, and each brand's sizing is different (as any woman who has ever tried to buy clothes knows). It may be helpful to go to a local store and get an idea of what your size in a particular brand may be. But I blame the brands for that. Can't wait to use them again next year. read more

Excellent service and price! I rented a complete ski outfit for my growing toddler and it arrived the day prior to hitting the slopes. High quality, well packaged gear. I got sick and ended returning a day later and customer service was incredibly accommodating. Will definitely use again! read more

My Kit Lender experience was amazing! Responsive customer service, clean gear, easy packing - cannot find anything to complain about. Our kit arrived several days early at our condo's concierge so I did call ahead to make sure they would hold it for me. My daughter's gear arrived new with tags. I tried pants and jackets on at REI before ordering and everything fit great. At the end of our trip we simply dropped the box at FedEx on our way to the airport. I will definitely use this service again. It especially makes sense for growing kids who will need new gear each season. Use them! read more

Could not have been happier. We received exactly what we ordered, in brand-new or almost-brand-new condition, delivered right to our resort. The box was waiting for us when we walked in so there was no using up precious space in our suitcases with bulky, heavy ski gear. Each set came wrapped neatly in its own package so all I had to do was hand them out and everyone was ready to ski. At the end of the trip each of us packed our things in the bags they came in, stacked them in the original box, used tape and labels provided by Kit Lender, and dropped the box at FedEx on our way to the airport. Highly recommend if you're not able to ski often, or if you have growing kids. Kit Lender is a great way to rock the latest styles on the slopes without breaking the bank! read more

Kit Lender made our recent ski trip to Stowe amazing. The ski jacket, pants, and gloves were top-notch and added to the great time we had. It's perfect for when you don't have any room in your suitcase, or want to spend the money on new clothes. At the hotel lobby upon arrival and left clothes at the hotel lobby for departure. Kit lender was perfect! read more

A couple of my friends decided to do a backpacking trip and 2 of us didn't really have backpacking gear. Due to covid there aren't that many options to rent locally so I ended up googling backpacking rental gear. I browsed through a couple sites and ended up staying on Kit Lender. I really appreciate the free shipping AND returns. I was able to browse their inventory and find what I needed. The only challenging thing about their site was the sizing for backpacks. They do tell you dimensions, but it is hard to know if it is a S/M or L/XL . Otherwise, customer service is VERY responsive and they were really easy to work with. My equipment came in a couple days early which was extremely helpful so we could prepare to pack and gather our supplies a little sooner than later. The backpack and sleeping bag were both very useful and performed exactly like I needed them to. They were clean and in good shape. Their prices are competitive and the returns are SO easy. Thank you Kit Lender, I will definitely use this company again for any gear I may need to rent. read more

Great product, excellent service. Very impressive communication all throughout the process.

Poor attitude with customer service, flippant response to a very dissatisfying situation. Told me I was notified the clothes arriving on time were not guaranteed. I WAS told this......2 days after I ordered which was too late to make alternative plans... read more

Great idea, but the rental products for backpacking are not suited for real adventure. I rented the basic one person backpacking kit, the 1p tent was replaced by a 2p tent and was really heavy and bulky (6lbs!). Just storing the tent, sleeping bad and pad took most of the space in the backpack. Would recommend renting stuff from local REI's, they actually rent ultralight gear fit for backpacking which will make your life a lot easier. read more

Delivery was delayed. The sizes didn't fit despite following generic size guide. Customer service couldn't really offer any help. Next time I will just rent from a store. Honestly much easier. The experience did not live up to the promise. read more

This service absolutely ruined my vacation to Utah. I ordered my kit several weeks in advance and included to precise dates for my rental an required delivery. They delivered the kit to the fedex near my Air B&B rental 10 days early and it was returned to sender by the time I picked it up. No notification or explanation. Was told a manager would call me that evening and nobody called until the next day (the only day I was set to ski). They refunded my $85 kit, but I'm still out $500+ for ski rentals/lift tickets/ and an entire vacation centered around this one day of skiing! I could not find rental clothes elsewhere as companies are no longer renting since covid in that area. Very disappointed in the "customer service" of this company. Will never use again. read more

I rented from KitLender and never received the equipment I was supposed to. Instead of helping me track down the equipment, KitLender told me it was my responsibility to figure out where it had gone (just how you want to spend your vacation). They never apologized for the inconvenience. Even though I immediately reported the gear as missing, by the end of the vacation they began sending me emails saying it was time to "return" the still missing items. For weeks I have emailed and called them requesting a refund. Finally I had my credit card company dispute the charge. Some of the worst customer service I have ever experienced. read more

Ski clothes were in excellent condition. My friend ski outfit still had the tags on them. They function perfectly for my ski weekend. The outfit came with everything I needed for for skiing and riding a snow mobile. My ski outfit arrived to my hotel a few days prior to my arrival. I had a small mishap where the hotel threw away the big box where 4 other ski outfits were also in for each of my friends. Kit Lender was kind enough to send individual packing labels so we could all put out ski clothes in smaller boxes to send out. read more

Kit Lender is a great concept. I don't ski often enough to warrant buying my own ski apparel, nor do i have room to store extra stuff in my NYC apartment. When I do go on the occasional ski weekend and need gear, however, Kit Lender is the perfect solution. The kits include all the necessary apparel in coordinated sets that you pre-select. All kits include a ski jacket and pants, gloves, and goggles. Some kits include more layers as well, if needed. They use high quality brands (Patagonia, North Face, etc), and all the items are in excellent condition (if not brand new). If you have any questions about the products or what size to select, Kit Lender's customer service is very helpful and responsive. The price for a 3 day rental is fair, especially considering the time and cost of having to research and purchase each item on your own. An added bonus is the delivery/return. Rather than having to try to fit a bulky jacket and pants into your weekend bag, you can have the kit delivered directly to where you're staying. At the end of the rental, drop it back in the post yourself or give it to the front desk of the hotel/lodge in the prepaid shipping envelope. So easy. Overall, Kit Lender is a super convenient and useful service. I highly recommend renting a kit from them for ski weekends. read more

Kit Lender - Sports Wear Near Me - Stowe, Vermont

i can't say without more surety do NOT count on this company to actually deliver on their promises. They left us high and dry 12 hours before our ski trip! they didn't call us - we had to call them to alert them their package did not arrive. and their response? they "refunded our money". Great they refunded us for something they didn't deliver. They did NOTHING else. When a company promises a service like Kitlender promises - they should COMPLETE that service. whether that costs a company more than they expected or not. Now we will be skiing out west in our jeans! Do not use Kitlender! unreliable and ZERO customer service! read more

We've used Kit Lender two times (2019 and 2020) and have had nothing but a positive experience. The clothes, gloves, and goggles that arrived were all in excellent condition (our first kit was brand new - tags attached). Both times we ordered our kits were shipped early to our destination to avoid any weather mishaps. Everything is conveniently packaged, by kit, and return labels and instructions are clear. This saves our family so much money each year with a growing teenager and saves in extra baggage fees as not having to bring all our ski clothes with us frees up lots of space in the luggage. Would highly recommend. read more

Just wow! Incredible service and quality! It was super easy to order the snow suits I wanted for my family. Even though the suits I ordered weren't all available, I was able to quickly resolve the issue with customer service. The box of snow suits were waiting for me at my lodge when I arrived. It was great not having to pack the snow suits with me. All the snow suits along with the gloves and goggles were perfect! Some were even new. It was easy to return the snow suits back to Kitlender. The instructions were clearly explained on how to complete the return. Thank you Kitlender for simplifying and making our Spring Break Ski vacation a huge success! read more

Wonderful experience!! We rocked our gear. I would rent from Kit Lender in a heartbeat again! Thanks for ease of rental and stellar customer service!! read more

Kit Lender - Sports Wear Near Me - Stowe, Vermont