TLDR; Really wanted a kayak Umiak advertised. Was worried it would be sold before I could get…read morethere. Was assured no worries. Gave them my credit card info etc. to hold the boat. Arrived as it was leaving with another customer. I was very interested in a kayak Umiak advertised on their website. I called and spoke to Brian on Sunday to confirm it was there. He advised it was there. I explained that I was VERY interested and was concerned it would be sold before I could come see it. I was assured it was fine and not to be concerned. Monday we had a snow storm. I called and spoke to Brian. I explained I was really wanted that kayak and was worried it would be sold before I could get there. I provided Brian with my credit card info etc. and asked if he could consider it SOLD. He took all my info and said he wouldn't charge the card until I got there but that the Kayak was mine. I spoke to another person there Tuesday and explained that, as it was a 14' kayak, I'd like to come with a trailer but couldn't be there until Saturday. I was assured that my name was on that kayak, they had even just wiped it down for me and it would be ready for me Saturday. I explained again that I was concerned about it being sold before I could get there but was assured it was fine. Saturday I arrived just as the kayak I had "purchased" was leaving in the bed of another persons pickup. Brian apologized, said he had messed up, etc. none of which does me any good. A specific trip was made to Stowe. If I'd had any indication I should get there earlier I would have. I'm not sure if this is incompetence or a lack of ethics on their end but unfortunately I, as a consumer, have no recourse but to complain. Maybe someone in the future will be aware that this is not a business that lives up to it's word.

We had a great time doing the meet and greet for the sled dogs. My husband and I learned quite a…read morebit actually, and the presentation was enjoyable and very informative. Of course, the best part of all was meeting the dogs and getting to love on them. It was definitely something that I recommend if you're looking for an hour to be with some sweet animals, learn something new and not spend a lot of money.

Good selection of winter clothes when you visit VT in the middle of winter and realize you are not…read moreready for their cold. Can be expensive. The staff was super nice helping me pick the right gear. Renting skis, boots and poles (no helmet) (~$48) and snowshoes was easy (~$26)

Amazing and friendly service for rentals! Came here to rent snowshoes ($25/day) and the Bronze Ski…read morePackage: skiis/boots/poles ($40.50/day) + Helmet ($12/day) and the process was very quick and easy. I made an online reservation the night before, received an email confirmation, and picked up the following day. When you first enter the shop, turn right to the bottom floor.

Some instructor buddies recommended Pinnacle for a base grind. My daughter has a race this weekend…read moreand a hand tune wasn't going to cut it, but we live in an area where it's tough to get a good tune. Things didn't break right and we weren't able to get them in to leave them over night so we had to come in the day we were rolling out of town. Jack was very understanding and took care to get them turned around for us quickly. Most shops would have hustled it and done a botch job but they came out super slick. Grateful to my buddies for a stellar recommendation and to Jack in the tune shop for living up to it! Thanks again!

Pinnacle is THE shop for buying, demoing, or renting ski/snowboard equipment near Stowe, VT…read more While Pinnacle offers the largest demo supply in the State of Vermont, the Shop's welcoming and knowledgeable staff truly set them apart from any other business. Special thanks to Mike @ Pinnacle, who's subject mater expertise, patienence, and genuine personality, made the visit (including the 30 min detour) all the worth the while. After discussing four different ski options with Mike, and two days of demos, I opted to purchase a pair and could not be more thrilled. Thank you Mike, & Pinnacle, for such a pleasant customer experience and successful purchase of my first pair of skis!

this place was absolutely amazing. the service was great. I talked to a guy about telemarking. He…read morewas amazingly helpful. Jason and the rest of the crew were amazing and nice. some of the best ski shop service I have ever had. The amount of products they carry is stunning. I believe that you can get anything you need there. The value was also great. I got a top notch pair of telemark skis and boots for very cheap. all around the best ski shop in vermont.

Had some good experiences there before but after today won't be back. Can chalk up an interaction…read morewith a disgruntled employee as a bad day, but back to back, there's something wider, wrong. Was curious to learn more about a ski to purchase and guy downstairs running rentals w a bit of a limp said, "I'm way too busy to bother with this" went upstairs and pretty similar attitude from woman working register w dark hair / nose ring. Maybe because its a holiday and they were probably busy and likely under-staffed, it was just a bad day, but it's tough to justify going back when there are better options such as Pinnacle in town

Came in and Mike helped me find the perfect boot!! I was really happy with the whole experience and…read morewas told anytime I need adjustments, I can come in as it is part of buying boots directly from them.

I've always struggled with ski boots being too small on my feet. My toenails turn black and fall…read moreoff almost every season. I let the boot fitter at Inner Bootworks know about this issue. They sized my foot and convinced me that my toe should be touching the top of the boot, so I trusted their expertise and went with the purchase after having custom made foot beds placed. Trying boots on in the store is different than on the hill, as we all know. I regret buying these boots after wearing them for the past 2 seasons. My toes, feet, and legs hate them. ive gone back to the store multiple times to tell them the boots are too small, they've tried making adjustments for me, which i appreciate, but it doesn't fix the problem. i dont recommend going here because they might size you too small/aggressively.

100% worth it. Literally- don't pass up this company!…read more We were traveling from Louisiana (where there's no need for snow clothes) to Colorado where we would definitely need weather appropriate clothing. KitLender had it all. I ordered a full kit for myself (a north face jumpsuit, boots, gloves, and goggles) as well as a pair of snow pants. My husband got a snow bib and boots. And my toddler got a full kit (snow bib, jacket, boots, mittens, and goggles). ALL of this for a fraction of the cost to buy. However, the best part was I had to pack NONE of it. It was delivered to my lodge, we used it, repacked it, and it was picked up by FedEx from the lodge to go back to KitLender. I think it was the least stressful part of our family vacation (lol). WILL DEF BE USING AGAIN! THANKS KL!

Zero stars if that were an option. Absolute failure when it mattered most…read more I ordered ski clothing from Kit Lender for 9 people nearly a full month in advance (28 days) for what was supposed to be a once-in-a-lifetime family trip to Big Sky. We did everything right to avoid issues. Kit Lender did everything wrong. When FedEx tracking showed delays, I proactively contacted the company on December 31. I was reassured they were "working on options." That reassurance turned out to be meaningless. Fast forward to January 2, the night before our 8am flight, and suddenly I'm told nothing can be done. It gets worse. When I called customer service, I was actually told that I should drive to Billings, Montana to pick up the shipment myself from a FedEx warehouse. Let that sink in. Their proposed solution was that I abandon my travel plans to fix their logistics failure. I asked a very reasonable question: why not arrange Saturday delivery, since the items were already sitting at the Billings FedEx facility? I was told a manager named Ben would call me back after speaking with FedEx. He never did. Instead, Ben sent a dismissive email claiming FedEx doesn't deliver to business addresses on weekends. I immediately responded clarifying that we were staying in a private home, not a business. No response. I called again asking for Ben. The person who answered hesitated, clearly knew who I was, and said "uhhh... is this Nikki?" before telling me Ben would call me shortly. He never did. I have now called four times and am sent straight to voicemail. No callback. No urgency. No ownership. Here's the part that matters most: This was a bucket-list trip for my mother, who has breast cancer. She asked for her children and their partners to take her skiing in Big Sky. We spent an enormous amount of money on this trip. And thanks to Kit Lender's complete lack of accountability, we are arriving with no ski clothing for anyone and scrambling at the last minute to fix a problem that should never have happened. Yes, they offered a refund. And then they disappeared. Refunds don't fix ruined plans. Refunds don't replace lost time. Refunds don't excuse a total failure of customer care when things go wrong. Every company looks good when everything goes smoothly. Kit Lender showed exactly who they are when things were in distress. The answer was silence, deflection, and indifference. If your trip matters to you, do not trust this company. When it counted, they did not care -- not about our vacation, not about solutions, and certainly not about their customers.

After a disastrous customer service experience at another Sure Foot store, I swore I'd never step…read morein another subsidiary. Well, one of the kids wanted custom-made boots and we went in. The experience was superb. The store takes a smallish footprint on Mountain Road on the way to the Stowe resort. Plenty of seating, well-stocked displays and a friendly and attentive shopkeeper. The technology is quite different than when I made by Surefoot boots at Whistler many years ago. Much more of a comfortable experience, and with the attendant explaining every step of the process. The boots now have Integrated heaters to make even a more pleasant experience. Yes they are not cheap but considering that boots are the number one determinant of both, enjoyment of the sport as well as performance on the snow, custom made boots are a great value. And my sister in law got a really nice ski helmet on sale, on top of that. Happy customers throughout.

Went in with a broken binding 10 minutes before close. The guys working the repair counter were…read moresuper knowledgeable and friendly. They immediately understood the problem and fixed it fast! They even replaced the part with one from a nicer line. When I went to pay they said that it was quick and easy and the part they used was "spare parts" so I didn't have to. I tried to insist but they wouldn't let me and just started working on the next board. Awesome store that I would highly recommend for both their gear selection, and specifically their extremely reasonably priced repair services!

This location recently changed hands and became Neon Wave. I have nothing bad to say about…read moreDarkside, but I'm a big fan of Neon Wave. I've been in a couple of times this week to grab necessities, and they've been fantastic. Knowledgeable, helpful, patient with my rowdy toddler. Since they're brand new, their stock is a little thin, but I was told it's all rolling in still. The stock they do have is good quality and the aesthetics are fantastic.

Very large gift shop with everything you could possibly want in a souvenir: shirts, hats, maple…read moresyrup, ornaments, stickers, decals, magnets, toys, candles, necklaces, candy, snacks, and much much more! The prices vary from reasonable to get-outta-here! The cashier looked at me with eyes bulged like she's never seen a brown person in the flesh. I guess it's quite possible!

I could cuddle up in the corner of Shaw's General Store. Good vibes from top to bottom. It was so…read morewell organized and chock full of fun merchandise ranging from comfortable shoes and sunscreen to small gifts and outdoor gear and clothing. I found several items I wanted to purchase. It's located on the main street in downtown stowe and is one of the oldest general stores in Vermont and I would guess in the United states based on the location. You can't miss a pit stop here if you are in downtown Stowe. They are conveniently located a few doors down from a fabulous bookstore as well. Kudos to the folks running this store and making it such a fun place to shop and explore.