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    Mountainside Ski Service

    4.6 (14 reviews)
    Closed 8:00 am - 5:00 pm

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    8 years ago

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    4 years ago

    Highly recommend! Brook and Stacey are very friendly and helpful. Got a binding fixed quick and easy.

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    13 years ago

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    9 years ago

    They always take good care of us. Friendly staff and competitive prices! Wonderful service, too!

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    Ask the Community - Mountainside Ski Service

    Review Highlights - Mountainside Ski Service

    I got fitted for and purchased a pair of boots here a few years ago by Todd.

    Mentioned in 3 reviews

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    Kit Lender - Kids in their Kit Lender gear enjoying the ride up the mountain

    Kit Lender

    4.2(95 reviews)
    24.4 mi
    $

    100% worth it. Literally- don't pass up this company!…read more We were traveling from Louisiana (where there's no need for snow clothes) to Colorado where we would definitely need weather appropriate clothing. KitLender had it all. I ordered a full kit for myself (a north face jumpsuit, boots, gloves, and goggles) as well as a pair of snow pants. My husband got a snow bib and boots. And my toddler got a full kit (snow bib, jacket, boots, mittens, and goggles). ALL of this for a fraction of the cost to buy. However, the best part was I had to pack NONE of it. It was delivered to my lodge, we used it, repacked it, and it was picked up by FedEx from the lodge to go back to KitLender. I think it was the least stressful part of our family vacation (lol). WILL DEF BE USING AGAIN! THANKS KL!

    Zero stars if that were an option. Absolute failure when it mattered most…read more I ordered ski clothing from Kit Lender for 9 people nearly a full month in advance (28 days) for what was supposed to be a once-in-a-lifetime family trip to Big Sky. We did everything right to avoid issues. Kit Lender did everything wrong. When FedEx tracking showed delays, I proactively contacted the company on December 31. I was reassured they were "working on options." That reassurance turned out to be meaningless. Fast forward to January 2, the night before our 8am flight, and suddenly I'm told nothing can be done. It gets worse. When I called customer service, I was actually told that I should drive to Billings, Montana to pick up the shipment myself from a FedEx warehouse. Let that sink in. Their proposed solution was that I abandon my travel plans to fix their logistics failure. I asked a very reasonable question: why not arrange Saturday delivery, since the items were already sitting at the Billings FedEx facility? I was told a manager named Ben would call me back after speaking with FedEx. He never did. Instead, Ben sent a dismissive email claiming FedEx doesn't deliver to business addresses on weekends. I immediately responded clarifying that we were staying in a private home, not a business. No response. I called again asking for Ben. The person who answered hesitated, clearly knew who I was, and said "uhhh... is this Nikki?" before telling me Ben would call me shortly. He never did. I have now called four times and am sent straight to voicemail. No callback. No urgency. No ownership. Here's the part that matters most: This was a bucket-list trip for my mother, who has breast cancer. She asked for her children and their partners to take her skiing in Big Sky. We spent an enormous amount of money on this trip. And thanks to Kit Lender's complete lack of accountability, we are arriving with no ski clothing for anyone and scrambling at the last minute to fix a problem that should never have happened. Yes, they offered a refund. And then they disappeared. Refunds don't fix ruined plans. Refunds don't replace lost time. Refunds don't excuse a total failure of customer care when things go wrong. Every company looks good when everything goes smoothly. Kit Lender showed exactly who they are when things were in distress. The answer was silence, deflection, and indifference. If your trip matters to you, do not trust this company. When it counted, they did not care -- not about our vacation, not about solutions, and certainly not about their customers.

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    Kit Lender
    Kit Lender
    Kit Lender - This was what the clothes and boots looked like outside the box.

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    This was what the clothes and boots looked like outside the box.

    Race Stock Sports - Text from owner

    Race Stock Sports

    3.9(7 reviews)
    15.2 mi

    My son went in to try on race helmets. He was up front and honest with the owner, PJ, that he was…read morejust there to try on and would not be purchasing a helmet there today, as his grandfather (in another state) would be buying it as a Christmas gift. Upon hearing this, the owner swore at him (calling him a f**ker), insulted him, and told him that wasn't how he did business. My son asked him what would have happened if he had just tried on helmets without telling him he wasn't planning on purchasing one and PJ responded in a threatening manner, "We'd have a problem." My son told him his business model was bullsh*t, at which point PJ told him to "get the f**k out of my store and never come back." After my son assured him he would not, PJ then told him to "jump off a f**king bridge." I called to speak to PJ and during our conversation, if it can be called that, he repeatedly interrupted me, yelled at me, called me a b*tch, and threatened me. He followed up the phone call with a text telling me to "F**K OFF!" While my son was not purchasing anything today, he would have been inclined to shop here in the future and/or send his friends there had he been treated in a respectful manner. THIS seems like a better business model to build a customer base but I guess when you have little to no local competition, you can run potential customers out of your store. But if you enjoy being verbally assaulted, threatened, and essentially told to kill yourself, look no further because THIS is the ski shop for you!

    After skiing the rest of the season with ski boots serviced by Race stock sports, I can say that…read morethey do a poor rushed job and try to get you out of the door as fast as they can without actually trying to fix the issue. I came in with the issue that my boots were putting pressure on the bone spurs of my foot and putting pressure on my toe causing subungual hematoma. They only pressed out the shell where the issue is, providing some temporary relief and getting me out the door happy without addressing the real problem, which is that the last of the shell was too big for my feet and my feet were sliding around. I went to Ski Haus in Woburn Mass and they recognized the issue and fixed it completely for half the price that Race Stock Sports charged. They get you with a faux sense of expertise but leave you with a pretty half assed job.

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    Race Stock Sports - New boots!

    New boots!

    Race Stock Sports - New boots!

    New boots!

    Race Stock Sports - New boots!

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    New boots!

    Umiak Outdoor Outfitters

    Umiak Outdoor Outfitters

    4.3(73 reviews)
    23.9 mi
    $$

    TLDR; Really wanted a kayak Umiak advertised. Was worried it would be sold before I could get…read morethere. Was assured no worries. Gave them my credit card info etc. to hold the boat. Arrived as it was leaving with another customer. I was very interested in a kayak Umiak advertised on their website. I called and spoke to Brian on Sunday to confirm it was there. He advised it was there. I explained that I was VERY interested and was concerned it would be sold before I could come see it. I was assured it was fine and not to be concerned. Monday we had a snow storm. I called and spoke to Brian. I explained I was really wanted that kayak and was worried it would be sold before I could get there. I provided Brian with my credit card info etc. and asked if he could consider it SOLD. He took all my info and said he wouldn't charge the card until I got there but that the Kayak was mine. I spoke to another person there Tuesday and explained that, as it was a 14' kayak, I'd like to come with a trailer but couldn't be there until Saturday. I was assured that my name was on that kayak, they had even just wiped it down for me and it would be ready for me Saturday. I explained again that I was concerned about it being sold before I could get there but was assured it was fine. Saturday I arrived just as the kayak I had "purchased" was leaving in the bed of another persons pickup. Brian apologized, said he had messed up, etc. none of which does me any good. A specific trip was made to Stowe. If I'd had any indication I should get there earlier I would have. I'm not sure if this is incompetence or a lack of ethics on their end but unfortunately I, as a consumer, have no recourse but to complain. Maybe someone in the future will be aware that this is not a business that lives up to it's word.

    We had a great time doing the meet and greet for the sled dogs. My husband and I learned quite a…read morebit actually, and the presentation was enjoyable and very informative. Of course, the best part of all was meeting the dogs and getting to love on them. It was definitely something that I recommend if you're looking for an hour to be with some sweet animals, learn something new and not spend a lot of money.

    Photos
    Umiak Outdoor Outfitters
    Umiak Outdoor Outfitters
    Umiak Outdoor Outfitters

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    Sugarbush Resort

    Sugarbush Resort

    3.6(99 reviews)
    0.2 mi
    $$$

    Sprawling. Crowded. Pricey. As a longtime skier in the northeast, I lose a little bit of ski soul…read moreevery time I encounter the reality of $249/day window rate lift ticket pricing, like what Sugarbush and its corporate overlord Alterra have unleashed on former independent gems like Sugarbush. Yes, most people will never pay $249/day because they're buying $200 online tickets, but sit with that for a second... $200/day x 2 days for a weekend + food/gas/etc means at least $500 for an average weekend of skiing before you even get to lodging. And that's absurd. Its no exaggeration to say that setting day-of pricing to over $200/day is a marketing (read: extortion) ploy to advance sales of even more expensive multi-mountain passes like Ikon, intended to lock customers into a collection of other overpriced mega-mountains, ensuring customers never know what alternatives there are out there to the over-priced, over-skied, nickel-and-dime experience that modern corporate skiing with has become. And while most customers will mindlessly one-click renew their Epic (Vail) and Ikon (Alterra) passes each year, economically the only reason these passes makes sense is when you have plans for a week away at a different exotic ski resort under the same corporate ownership that epouses equivalently over-priced day rates. In case you missed it, that's an increasingly large array of Vail and Alterra's mega resorts, as consolidation within the ski industry continues its supernova trajectory, targeting any mountain nearing triple-digit trail counts as the next pin in their corporate hats. If that sounds extreme, it's not. It's the reality many of us who've been around a while have seen play out. And it's important to understand because of the very real, far superior options available to the mainstream corporate pass skiing experience. Let me illustrate by a simple comparison: one day at a local independent mountain (Bolton Valley) vs one day at a corporate machine (Sugarbush). SUNDAY AT SUGARBUSH: riding up high-speed 5m lifts with few lines, but dumped into crowded trails laden with bumpy pockets of snow atop an icy, unpredictable base - a natural consequence of pushing hordes of skiers faster and faster up a mountain without any ticket limits that might ensure a better skiing experience. I consider myself an expert skier, who's skied some of the steepest terrain in the world, but skiing icy, unpredictable slopes like Sunday at Sugarbush force-limits anyone's ability to improve, by defaulting to minimum viable slopes stripped of any natural snowfall. It's the equivalent of the mafia offering to fix your garbage problem that it, itself, created. It's the false claim of fixing over-crowded, over-skied trails with more snow-making and faster lifts... which just put more bodies, scraping more snow, creating more of a problem than existed before. However, more bodies on mountain = more food/bev sales for corporate coffers, which ever-present signage reminding you of $1/paper cup charges won't let you forget. Heaven help anyone who just paid $249/day at the window is not also paying for double-digit drinks and $38 pizzas - the horror! SATURDAY AT BOLTON VALLEY: riding up 10m lifts with zero lift lines, skiing uncrowded glades/trails laden with soft, natural powder atop zero ice - a natural consequence of force-limiting ticket sales with smaller parking lots, less traffic, and a family-friendly, independent focus. Window pricing $49 - $109/day, but equally skiable for an entire weekend on a modest $300 season pass (Indy). TL;DR: a split-view compare of independently-owned resorts who prioritize experience over exploitation, independence over incorporation, and presence over pace. Most folks reading this review will assume it's an advert for competitors. It's not. It's a rare insight into two mountains 45m from each other who've taken entirely different paths to profitability and achieved radically different outcomes: one driven to maximize pricing and bodies on the hill, another by nearly six decades of family ownership that's driven by affordability and great experience. As with all things consumer, we all have a choice of where to spend our dollars. Having spent decades skiing the mega-mountains, traveling across the world to ski other Alterra/Ikon resorts like A-Basin, Mammoth, Stratton, and Palisades I can legitimately say the experience is the same: over-crowded, icy weekend skiing in the corporate Frankenstiens trying to solve an unsolvable problem of over-sold slopes with fake snow and higher pricing vs the still-here, uncrowded Indies indexing for reliability, affordability, and uniqueness. There's value in slowing things down, taking in stunning vistas, and paying a lot less to experience a lot more. See beyond trail counts and lift speed and you'll find an entire world of better skiing by generations of family-owned resorts beholden to a different master: your enjoyment, not corporate's bottom line.

    The farmhouse rental and ski repair shop which is the sugarbush ski service shop did a great job…read morewax and tuning the edges on my skis. I felt as though I had a new pair of skis after they worked their magic (took about a half hour in the morning). The grooming of the slopes and the friendly lift operators and mountain representatives were also great when I visited the mountain yesterday. The Ted's beef chilli stew topped with cheese and Jalapenos was a great lunch.

    Photos
    Sugarbush Resort
    Sugarbush Resort - Heaven's Gate

    Heaven's Gate

    Sugarbush Resort - Summit

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    Summit

    Mountainside Ski Service - sportswear - Updated May 2026

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