I needed a pair of versatile snowshoes for all-terrain. I found the best price hands down (20%…read moreless) for TUBBS through ORS and within two days, my shoes (Journey model) arrived. When I opened the box, I thought they sent me the wrong shoe, because it was the upgraded model (Wilderness) to the one I had ordered. There was however a handwritten note inside that explained they had sold out of the shoe I wanted, so this was the upgrade at the price I paid for the lower model. You can't beat that type of SUPERIOR custmer service anywhere! Thank you! Note: I bought these online as there is no store. Info from their website: "ORS Cross Country Skis Direct is a niche outdoor gear internet retailer, part of the ORS Direct family of outdoor recreation and sport equipment e-commerce web sites, which also include ORS Racks Direct - http://www.orsracksdirect.com/ - (leading brand vehicle rack systems for transporting sports equipment, cargo gear, luggage and more) and ORS Snowshoes Direct - http://www.orssnowshoesdirect.com/ - (leading brand snowshoes, snowshoe accessories and apparel)."

I ordered a baby sled from ORSCCSD and am very happy with both the product and the service. Jon…read morecontacted me with shipping options and was so pleasant and helpful. Their prices are great and they packed the oversized item so well.

I own too many pair of Darn Tough socks. I keep buying because the quality is unmatched and because…read morethey are here in the USA. (I even have a new order pending shipment). I have never used the warranty service that I can recall but the one time I worked with customer service was stellar; I was working with someone who took pride in their job and it was evident. Oh, I should make sure I avoid an implicit message about value: I don't keep buying because the product wears out quickly; the price isn't "big box" store pricing, but the product similarly isn't "big box" quality. I still own socks from 6 years ago that are as solid as a brand new pair.(not-so-privately I dream that my repeated purchases will lead to the "Bob sock" a heavyweight mid-calf super colorful creation with "Bob" in the knit)...I hope I am not the only delusional fan who has this idea.

Update: The tax I paid was eventually refunded, though the return process left me with the…read moreunderstanding that it would not. One star increased to three because the one product I kept seems of good quality. Only three stars, though, because communication needs improvement.

Went on a tubing trip in Richmond. Great service and incredible scenery. Raffi was very nice and…read moreanimated too. Just the right amount of rapids. Saw a beautiful bird and crocodile too.

Jake and Emma are fantastic humans, stayed calm and cool through our scary situation…read more I signed up for the 9 mile upper river gorge, rented 2 kayaks. The description mentioned 6 years old and up, So I figured awesome, easy enough for my boyfriend who had never gone kayaking before. There are two rapids that seemed easy enough, but my boyfriend flipped on the first rapid and that kind of set the tone going forward. Getting closer to the second rapid, you could hear the roar of the water, when I could actually see the spot we had to go through, it was cut through large boulders. We where never told to stay to a certain side or that the water level was extremely high. As we got closer to the rapid I could see 3 whirlpools and knew it was going to be trouble for my boyfriend, who was already shaken up at this point. The whirlpool pulled us away from the rapid and towards the boulder, my boat filled with water and dumped me, the multiple whirlpools kept pulling my under trapping me, every time I popped up I could hear my boyfriend screaming for me. We tried to get out and by the whirlpools but there unfortunately was 4 and the current was to strong with the water being to high. I was able to get service and call umiak, I spoke to Emma who stayed cool and calm and Jake showed up like a super hero! We hade to walk up stream and cross the river at a "calmer" spot. Jake grabbed our kayaks and got us to safety once we crossed the river. Jake did mention the river was high and on the verge or requiring a guide, and that we should have gone a certain way around and island to approach the rapid. My boyfriend was shaken up and not willing to go on, understandably. When we got back to our cabin Emma had called to offer us the kayaks at the reservoir. Overall the folks who work at Umiak are fantastic and so caring. Unfortunately we had a really bad time that ended with some trauma, and a sprained finger for my boyfriend, and bruises all over my body. I also understand these are non refundable trips, but I don't feel like I should have to pay the full price for less then a quarter of the experience.

Had an amazing time kayaking and paddle boarding on Blueberry Lake with Clearwater Sports. Kids had…read morea great time! Super relaxing and exceptional views!

Our family had an amazing kayaking tour with Sean from Clearwater Sports. There were 7 of us…read moreranging in age from 12-72. We all had a wonderful time kayaking in the Winooski. While the river was a little low, Sean was great at pointing out how to navigate. He also kept up with all of us, from the fastest to the slowest (me). Sean was a real hit with the 12 and 14 y/o grandchildren, finding the best swimming spots. He also took lots of photos and sent them to us after the tour. And I have to also mention Asa, our driver. He and Sean were a great team. I highly recommend this tour if you are looking for a family outing.

My son went in to try on race helmets. He was up front and honest with the owner, PJ, that he was…read morejust there to try on and would not be purchasing a helmet there today, as his grandfather (in another state) would be buying it as a Christmas gift. Upon hearing this, the owner swore at him (calling him a f**ker), insulted him, and told him that wasn't how he did business. My son asked him what would have happened if he had just tried on helmets without telling him he wasn't planning on purchasing one and PJ responded in a threatening manner, "We'd have a problem." My son told him his business model was bullsh*t, at which point PJ told him to "get the f**k out of my store and never come back." After my son assured him he would not, PJ then told him to "jump off a f**king bridge." I called to speak to PJ and during our conversation, if it can be called that, he repeatedly interrupted me, yelled at me, called me a b*tch, and threatened me. He followed up the phone call with a text telling me to "F**K OFF!" While my son was not purchasing anything today, he would have been inclined to shop here in the future and/or send his friends there had he been treated in a respectful manner. THIS seems like a better business model to build a customer base but I guess when you have little to no local competition, you can run potential customers out of your store. But if you enjoy being verbally assaulted, threatened, and essentially told to kill yourself, look no further because THIS is the ski shop for you!

After skiing the rest of the season with ski boots serviced by Race stock sports, I can say that…read morethey do a poor rushed job and try to get you out of the door as fast as they can without actually trying to fix the issue. I came in with the issue that my boots were putting pressure on the bone spurs of my foot and putting pressure on my toe causing subungual hematoma. They only pressed out the shell where the issue is, providing some temporary relief and getting me out the door happy without addressing the real problem, which is that the last of the shell was too big for my feet and my feet were sliding around. I went to Ski Haus in Woburn Mass and they recognized the issue and fixed it completely for half the price that Race Stock Sports charged. They get you with a faux sense of expertise but leave you with a pretty half assed job.

Starting with 5 stars for knowledgeable staff and proactive customer service. I used to love this…read moreshop. Taking 1 star off for each staff member who didn't care enough about my safety and wasn't interested enough in rescuing our economy from this pandemic to wear a mask. I appreciate that the sign on the door says "masks required," and that most staff were wearing one. But what about those three guys who either had no mask at all or had it flopped down around their neck? Why would they rather endanger customers than kill this virus and get us back to normal?

Helped me out a lot carrying Genuine Black powder and allowed me to reserve a can of 4F until we…read morecould make the drive north to purchase

I needed to ship my bike from Montpelier, VT to Washington state. I had Slope Style box it up and…read moresend it out. They did a wonderful job using lots of padding and a sturdy box. My bike arrived in perfect condition. I highly recommend Slope Style. They are professional, friendly and highly knowledgeable.

Stopped in today to check out the ebikes, that I've been curious about, they have the two brands…read morethat I've been leaning towards, Aventon and Rad Bikes, which seem to offer the best bang for the buck. Shop was really clean, well-organized and personable. Helpful in trying to determine what would be best, he let me go for a test ride and suggested a steep hill across the street for a test. These bikes are really pretty amazing, could go up a really steep hill at 8-10 mph, with little effort, which normally one might have to walk up their bike it was so steep! They are getting in a new shipment, one of which I'd like to test ride/check out. Repair shop looked really organized and productive. Would recommend based on my experience with other bike shops and experiences, seems like they have a good reasonable selection of bikes for people, vs. only high-end bikes, that cost a fortune. Easy to access and plenty of parking too. Will be further investigating these e-bikes.

A great trip for anyone of any experience level in the outdoors! Me and my boyfriend chose the…read moreupper winding river and it was great! John is very accommodating, helpful, and has great energy on the trips. He even brought his dog which was a great surprise! One thing I would say to make sure of is that you check with John first to see how much the trip will cost, other than that we had an amazing experience!

Wonderful 4 days hiking and kayaking! The trails and…read morewaterways are gorgeous, food delicious, accommodations rustic and comfy. ATA is professionally run and takes care of everything--all you have to do is show up! Friendly and competent guides are icing on the cake!

Extremely helpful staff. Went there to buy my daughters figure skates and the woman working (wish I…read moreremembered her name) was so knowledgeable and helpful. Would highly recommend!