Cancel

    Open app

    Search

    Boot Barn

    5.0 (3 reviews)
    Open 9:00 am - 9:00 pm

    Boot Barn Photos

    Recommended Reviews - Boot Barn

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    1 year ago

    Helpful 16
    Thanks 5
    Love this 11
    Oh no 0

    1 year ago

    Helpful 6
    Thanks 2
    Love this 3
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Boot Barn

    Fleet Feet

    Fleet Feet

    (17 reviews)

    $$$

    For 10-12 years we have purchased all of our running shoes and gear. Before marathons, triathlons…read morewe would head right over and get our shoes. Our 15-year-old has been getting her shoes there for the past four years when she was able to get adult size shoes. Purchased shoes for our daughter a week ago. Our daughter suffers from two forms of arthritis. One is specifically in her knees, and her shoes are crucial. Went in there the first guy we had to deal with was very inattentive yawning not asking any kind of question. Kind of a bump on the Lodge kind of guy. I tried to explain she has two forms of arthritis. He said that's not a big deal no concern. I stated it most definitely is a huge concern and it is a big deal. Look through a bunch of clothing and I had decided we were not going to be buying sneakers that day. We're gonna wait until somebody else with more knowledge would be there and help us. I did poke my head in the back room saw two ladies sitting back there one lady who is black haired glasses on the heavier side, only describing her just so you know to avoid her... snapped at me and stated he's very knowledgeable and went about our business. Put the clothing up on the counter and another man little older came over and said did you need some help and I stated that I did because the first guy was not very helpful at all and he redid all of the evaluation of her legs, her feet to the way she walked, and so on. I explained once again she had the arthritis issues and he said we can definitely put her in the right kind of shoe. We chatted and he said she most definitely needed to be in a neutral shoe. She walked around in it, and it felt comfortable, and we purchased them and a bunch of other clothing. She started running and field hockey with these shoes on, and every day would come home complaining that our cabs were aching. Her legs were hurting. They felt like she was running with blocks on her feet. I googled the type of shoe he put her in and sure enough. It was a stability shoe. She most definitely cannot wear stability. She needed a neutral. I called the store, asking to speak to the store manager or the store owner. The person on the other end stated he was the owner. I said oh good and I explained the whole situation and he said yeah that was me. I helped you I remember you. I said will you put her in a stability issue not the neutral that you said she most definitely needed. He stated oops. I said oops that's not an option, I said you have created some more leg issues that she truly did not need. He said I said oops are you bringing them back or what? I said wow OK, yes I'm bringing them back. He said how long before you'll be here? I said I'll be there shortly. I walk into the store he spotted me, turned around, went and hid in the back room !!!! A very sweet lady short haired brown haired lady with glasses came over and said are you returning these? I said yes I am! she said is everything OK? My response was no everything is not OK. Explain the whole story to her and she said well if you would like to bring her back in I would love to work with you. I said I had you in the beginning. Everything probably would've been different, however, the way that the owner responded and treated me I will never give this man another dime of my money!!! Buyer beware avoid the store ! The lady stated you have a long, huge history of purchasing with us. I said yes we have spent a ton of money here only to be treated like this so I will never be back.!!!

    I went in and tried to return shoes on 2 separate occasions and was told one time that my $35 gift…read morecertificate couldn't be redeemed with the return and she was absolutely rude about it. I then took the shoes and had to call back to find a capable employee (this guy was nice), and made the return. On the other occasion the lady was sarcastic when I asked about a second opinion on the return to my card...bc she clearly wasn't sure about what she was doing either. Long story short, good place to buy shoes but don't try to return them. If you do, ask a capable employee...there are a couple in there...or just order online (to avoid these 2 ladies). Buying shoes is usually so much fun but they sucked the joy out of the experience.

    Shoe Dept Encore

    Shoe Dept Encore

    (3 reviews)

    $$$

    I went in today to find some shoes that I knew they carried...of course when I found them they only…read morehad them in sizes that were way too big. When I asked one of their employees if they had a smaller size he couldn't be bothered to even act like he cared and just shrugged and said if it's not out there with the other shoes then we don't have it. This is why I will not shop at this store again.

    I wish I could give a lower than one star rating for this store, really!…read more I can relate to the experience of Tanner F., of sheer rudeness but in my case it was also "not so subtly racist". I don't write reviews in general, not to mention a negative one. But this time I decided to write because when I asked to talk to the store manager, I found out that the manager was the same woman who I wanted to complain about. I have shopped at this store (and bought shoes). And very single time there has been a subtle racist comment in addition to overt rudeness. Every time there was this feeling of being diminished and slighted. I ignored it as me being overly sensitive or that it was not personal or must be just my imagination etc.. This time, this woman came to the isle where I was trying on the shoes and profusely apologized to the only other customer (a white woman with three teens), saying, "I apologize for the mess, of course it is hard for you to find anything here" and "I assure you, only two minutes ago it wasn't like this". After this I came to the conclusion that it was not my imagination and in fact I was being singled out for being "uncivilized" and messy. Again a few minutes later she came back and asked me if I was "buying". I did buy two pairs of shoes. Later watching something on the news it just hit me that may be my inaction has embolden this person to keep her attitude unchecked and to be unaware of it. And that I should speak up. I decided to return the shoes, pay a little more somewhere else and never to enter the store again. Dignity should not be up for bargain. Shoes can be bought from some other source, that do not ask you to trade your dignity for convenience or lower prices. Please, be mindful of not only how they treat you (with rudeness), but also how they treat the "others" (with blind bias).

    Boot Barn - shoes - Updated May 2026

    Loading...
    Loading...
    Loading...