I thought I would drop a couple items off, when i first checked in i was greeted with an unfriendly…read moreassociate. After, they looked at my items which was a pair of DANSKO clogs that look perfectly new and was offered $17 and change, ouch. I was then looking around the store and saw some clogs that were beat up and peeling on the heal and wanted $35 for them. How come you want people to donate but the offers are terrible. And coach rain jacket offered 17. Sorry I won't be back They make you add a star I give zero stars

I have heard this store is closing and I can understand why. I brought in a bin with almost all…read morenew designer clothing and shoes (tags still on). The brands were Steve Madden, Calvin Klein, J. Crew, Ann Taylor, etc.. and they offered me $8.40 for a Calvin Klein dress with the $134.00 tag still on it and a pair of artisan earrings. I left the earrings because they were a gift from an ex (probably $50), but I will never go back. It didn't even pay for the gas to get there. They gave me $1.50 for the earrings. I've sold so many things on Facebook Marketplace, but was hoping to not do clothing that way. I will definitely sell these on FB and deal directly with my neighbors than this ridiculous franchise.

I was helped by Ken. He did an absolutely phenomenal job and super informative. Was fitted for a…read moregreat pair of boots, skis, bindings and poles so the whole setup. He did a great job giving me a variety of different options as well. And the avalanche sale made it even better.

I gave Alpine Shop a long rope before feeling this review was warranted…read more My experience, over many transactions, was dismal. And most recently, the workmanship outright incompetent. I brought a bunch of golf clubs to be regripped and one club that needed to be rebuilt. I brought the equipment myself. Ultimately, I paid Alpine Shop a ton of money for this work. Below is a list of complaints I have with this business. 1.) Couldn't follow simple directions on how to set up my clubs. 2.) Over probably 5-7 transactions with Alpine Shop, received 1 follow up phone call telling me an order was completed. I always had to call them to check on whether the work had been done. 3.) Every time I did call to check on my own order, it felt like it took them forever to actually locate it. In one instance, they literally could not tell me the order status. 4.) The club I had built...the clubhead detached from the shaft at the driving range. Literally, I had to walk 75 yards onto the range to find the clubhead. The shaft was fully in tact...no composite failure. I am fortunate it was early in the morning so no one else was in danger...much less my own safety. 5.) As if ^^ isn't enough, the damaged club, once repaired, is so sloppily put back together, I need to take it to another shop to have it fixed. There is glue all over a $200 graphite shaft...it's absurd to be so absent minded when you are fixing a mistake for a customer. In all of these suboptimal customer encounters, not once did James show any sense of remorse or accountability. In fact, the first thing out of his mouth was whether the shaft broke and a simple, "I'll go do it again". The nonchalance and entitlement are actually astounding. The last thing out of this associate's mouth was "I hope it stays on this time". I sure hope for the sake of Alpine Shop's reputation in the VT golf community, it doesn't come off a second time.

A really tremendous store. They've got everything outdoor related. Selection is WAY better than…read moresomewhere like REI, and the people that work here really know a lot about the stuff they sell. The prices are usually pretty good too

Helpful staff great product selection plus a bunch of cool consignment gear for sweet deals in the…read morebasement!

I love the new store! My daughter bought two pairs of shorts there and she loves them. She said she…read morehad been looking for that style of shorts for a long time. She also bought some slippers for her and her husband. And the salesmen was so helpful and friendly. I love my EMS clothes! They are so comfortable and ables me to dress for the weather! I love how they just opened up and they have great sales already! They cashier was so nice, and I enjoyed talking with him. The store is so clean, and the displays are so nicely set up. I will keep going back to EMS to shop for sure!

I was very disappointed with the new EMS. I was an avid customer when EMS was in its old location…read morenear Barnes & Noble. The new store looks nice and they have a decent selection but the management is poor. The manager was loudly talking to his employees all over the store about personal things like his upcoming vacation. Meanwhile, the one small dressing room upstairs was filled with clothes. When I needed help getting into my account, he was dismissive and said it wasn't anything he knew how to do. He acted as though he was bothered by the customers. Parking is horrendous as it shares the lot with Trader Joe's and it only has one entrance and exit. This new store is nothing like the old EMS!

A month ago Steve helped me when I traded my bike in. I went on today to buy a new bike and as soon…read moreas I walked in Steve recognized me and told me he'd be right with me. He was excellent! I was blown away by the customer service he provided and the time he spent making sure I was really comfortable with my purchase. I had a kick stand and basket installed. It took less than 2 hours on a super busy Saturday. When I picked it up I was greeted by Luke who was super helpful and positive. I'm so impressed by their customer service and I will be a loyal customer!

Huge selection of gear for all seasons and super helpful staff always willing to help you out with…read morerecommendations for whatever you're looking into. They have a great selection of Patagonia gear plus their sister shop the Patagonia store of Burlington aside from clothes. They have an awesome selection bikes even some electric ones!

I came in here about a week ago to inquire about selling my Youth and Teen XC skis that have been…read moresitting in storage for years. The salesperson (possibly an owner) I spoke to was very nice and explained what I could get for them (they had the old three-prong binding, so I knew they wouldn't get me much). I brought in the skis and poles yesterday and dealt with the other salesperson (possibly too an owner) who helped me quickly find adult skis and boots in my size. The used items he offered me were in great shape. The prices were extremely affordable and with my trade-ins, I spent less than $100 on skis, boots, and poles (poles were new). Considering I'm just getting back into it, I didn't see the necessity of shelling out $250-300 at present. Fast, painless trade-ins, affordable nice used gear and great service-what more can you ask for?

They let me buy two used bats and go hit with them to see which I liked best. They then allowed me…read moreto return them if I wasn't satisfied. They always make you feel welcomed in the store and are happy to help you find any product you are looking for. I highly recommend this used sports store. They have both used and brand new equipment.

The salesperson was knowledgeable, patient and kind. I'm really happy I made the trip there and…read moreended up finding even more than I'd planned.

Being Black Friday, I wasn't really planning on going shoe shopping. However, while my family was…read moreshopping I decided to look around the store. I was pleasantly surprised by the prices. I found a style of boots that I would normally pay $150 for and Danform had them on sale for $60. I also found a pair of Merrill's. I didn't feel pressured at all by the sales staff. They gave me ample time to figure out what I wanted and then they were quick to ring me out. Penny took the time to measure my feet and they found the correct size for me. I was surprised to find shoes on sale that fit me. So often I get into a shoe store and nothing on sale will fit my feet.

Amazing products! I can tell that these are high quality leather products, pricing is also very…read morefair. The owners are even more wonderful. I can tell that they are proud of their craft, and was super helpful in helping me find the exact thing for my specific need. I feel super welcomed and would definitely recommend this shop.

I bought a 1990 Harley Davidson Low Rider in March of 1990. In 1991 I walked into your store to buy…read morea good riding leather jacket. You did not have one in my size on the rack. I was told you could have one available in about a week. Your store took my measurements and contacted me when it was ready. Thirty-five years later I still own and ride the same motorcycle. Thirty-four years later I still wear the same leather jacket I bought from Champlain Leather in 1991! I have put over 110,000 miles on the motorcycle crisscrossing the country wearing that jacket. The leather has held up against the elements. The liner is still in perfect condition. The only thing that did not last was the zipper pull. I am not surprised to see you're still in business with the quality of your products. I live in Arizona now, so it is a little difficult to stop in and shop. Thank you for a quality jacket and the memories that come with it.