I was helped by Ken. He did an absolutely phenomenal job and super informative. Was fitted for a great pair of boots, skis, bindings and poles so the whole setup. He did a great job giving me a variety of different options as well. And the avalanche sale made it even better. read more

I gave Alpine Shop a long rope before feeling this review was warranted. My experience, over many transactions, was dismal. And most recently, the workmanship outright incompetent. I brought a bunch of golf clubs to be regripped and one club that needed to be rebuilt. I brought the equipment myself. Ultimately, I paid Alpine Shop a ton of money for this work. Below is a list of complaints I have with this business. 1.) Couldn't follow simple directions on how to set up my clubs. 2.) Over probably 5-7 transactions with Alpine Shop, received 1 follow up phone call telling me an order was completed. I always had to call them to check on whether the work had been done. 3.) Every time I did call to check on my own order, it felt like it took them forever to actually locate it. In one instance, they literally could not tell me the order status. 4.) The club I had built...the clubhead detached from the shaft at the driving range. Literally, I had to walk 75 yards onto the range to find the clubhead. The shaft was fully in tact...no composite failure. I am fortunate it was early in the morning so no one else was in danger...much less my own safety. 5.) As if ^^ isn't enough, the damaged club, once repaired, is so sloppily put back together, I need to take it to another shop to have it fixed. There is glue all over a $200 graphite shaft...it's absurd to be so absent minded when you are fixing a mistake for a customer. In all of these suboptimal customer encounters, not once did James show any sense of remorse or accountability. In fact, the first thing out of his mouth was whether the shaft broke and a simple, "I'll go do it again". The nonchalance and entitlement are actually astounding. The last thing out of this associate's mouth was "I hope it stays on this time". I sure hope for the sake of Alpine Shop's reputation in the VT golf community, it doesn't come off a second time. read more

Excellent staff and service. Locally owned. Great upgraded new location. Golf, Ski, Bike and clothing gear. Golf fitting staff is impressively knowledgeable, Lucas in particular. read more

Our family is renting skis for our second year at Alpine Shop. Our experience with the business this year has been difficult: communication and general service has been poor. Staff seem to be working very hard but it seems that "leaders" at the store have left people with poor resources and little training. We will be renting somewhere else next year. read more

A gentleman named Tom helped me fit my ski boots earlier this year. His service was EXCELLENT. Ski boots fit perfectly! I had the best ski trip ever! Thank you Tom! read more

I was in the Alpine Shop recently and had an amazing interaction . While asking one of the employees about what they recommend for heated ski boot systems( i have Raynaud's disease). Fisher said he strongly recommended the Hotronics xlp one heated ski sock. Just got a chance to use them today while skiing @okemo. Absolutely fantastic. Feet were warm and happy all day. Money well spent. So glad we have such a knowledgeable ski shop in our area. Btw, they are also kick ass boot fitters. Thanks, Pete wagner read more

Very good price on the Salomon Warden 13 ski bindings. Free shipping and quick! Customer service was very prompt in answering my inquiry before I purchased. read more

I set up a reservation to come in for a snowboard rental package. I filled out the online form regarding size, height etc. But when I arrived they told me they didn't have anything in my size. It's frustrating the disconnect from the online form to them. Like couldn't they tell me beforehand when I made the reservation instead of making me travel all the way there for them to tell me they don't have anything. read more

If you want to be sent damaged goods, scammed out of $300, treated horribly by their customer service rep and ignored by the owner then I encourage you to always shop with Alpine. I ordered a Patagonia jacket online as a Christmas gift, but decided to return for a different color. The jacket was never worn; however, Alpine claimed that it smelled of perfume and had holes in it. I repeatedly told them it had never been worn and that perfume was impossible because it was in a place that had no perfume. Their customer service rep was belligerent and refused to return my calls. When I tried to escalate it to the owner he refused to hear my case or talk to me and sent the jacket back without a refund. Thankfully I payed through PayPal and I filed a claim through them. I refused the package when the jacket was sent back and PayPal dealt with Alpine and completely refunded my order. read more

The Alpine Shop is my one stop shop for clothing and gear for my entire family. Great selection and service and best of all it is local. The new spring clothes look great! Can't wait to go back for more! read more

They really don't make shops like this anymore. Great selection, best customer service I've had in a long time anywhere. Ordered a pair of skis online with the help of Hilary & Ryan who were easy to work with and knowledgeable at the same time. Look no further you've found the spot. read more

A few weeks ago I bought snow board bindings from this shop. I am from out of the state, and I needed them for my trip to QC. Initially, there was a bit of a misunderstanding, however when I went back to exchange them, we came across Jordan. She not only showed Top Notch customer service, but went above and beyond to rectify the error. Mistakes happen, but there is nothing worse than a business that can't deliver on customer service. With that being said, I like to give credit when it's due. Jordan solved the problem quickly, and was incredibly helpful throughout the process. For that reason alone, I will always have Alpine in mind for my VT snowboarding trips. People like Jordan, need to be in charge of Customer service and or train new employees. Quality personnel makes all the difference. Awesome work!! read more

Recently bought new skis, poles, and bindings from this company online. Online service was fine, but prices were much cheaper than anywhere and there were some good deals going on. I live on the west coast so I was surprised when they showed up after only 7 days. Everything came as planned, packed decently. Couldn't be happier, definitely will look to them when/if I need new gear. read more

I ordered a pair of skis a few months back for an amazing deal online and had them shipped to Utah. I brought them into a local shop to mount bindings and they ended up being super incompetent. I called Alpine online support and got so much help. They helped me confirm that the local shop I brought my skis to in Utah had zero technical skills on how to mount bindings. So thank you for a great product and non-local customer service!!! read more

Very friendly and helpful staff. Guinness helped my daughter find the perfect skis and was extremely patient in identifying the best fit boots. Highly recommend! read more

I have been buying from the Alpine Shop for years. They are a great group that know the products, have used the products and give great advice. To date I have bought three pairs of skis and numerous articles of outdoor gear. They stand by everything they do and are a pleasure to work with. I give them the highest rating! read more

Buy with confidence. I bought a pair of skis and found them at another shop at a lower price. Alpine matched the price immediately. These are quality people. I will buy from again read more

They always have what I'm looking for, give great advice, and are always prompt to help me. They also have excellent deals and though they're not *cheap* (because sports gear is not cheap), I never walk away feeling like I could have gotten a better deal online. During busy season, the line at the ski service shop can be a bit of a cluster (they should probably staff it more heavily - especially on weekends!!), but they do try their best to be helpful and thorough. Consequently I have dropped quite a bit of coin here and am a happy and frequent repeat customer. read more

Fischer hooked it up this season with a pair of Rossi black ops! Great customer service, patience, and a helping attitude abound. Can see why my parents have been life long customers at alpine shop. Give them all the business you can this year. read more

My daughter is skiing for the first time this season. We brought in equipment that was given to us by a friend to see if they could make it usable for her. I really appreciated that they made it work for us AND sold us a helmet. All for around $80 with a student discount. No snotty attitude, no upselling, just really nice guys. We'll definitely be back when we're in the market for new stuff. read more

Colin was great. He had excellent customer service, very knowledgable and treat us great. We got the lease rental for the year and he was very helpful. With the season rentals we got coupons and got helmets with earphones and Johnny was very helpful. So was Mike. Excellent staff. Love them there. I give them 10 stars if I had the option. Thank you for hiring such a great an friendly staff. read more

Love this place! Awesome service. I took my board in for a tune-up the afternoon before I wanted to hit the slopes. While other shops told me they had a one weeks turnaround, the guys at the Alpine Shop told me they could squeeze me in this afternoon even though their turnaround time right now is also a week. Very happy. Very impressed. Going back here for sure! read more

Excellent store, with great styles/brands and helpful, knowledgeable staff. Love when they import a pile of snow for their seasonal summer event. Carries Kuhl, Prana, North Face, Patagonia, Toad & Co., etc. everything a VT-girl needs! read more

What's not to like about the Alpine Shop? Nothing, is the answer! They offer great products, excellent customer service and can tune up any ski or snowboard and have it ready super fast. I have brought snowboards to them with some good damage in the base, side wall and other areas, and they always amaze me with how sweet of a job they do. Do your self a favor, make the Alpine Shop ski techs your mountain pit crew, your gear will thank you with a long healthy life filled with fast groomers and floating on powdery pillows. read more

Definitely my favorite ski shop in the Burlington area! They have great prices on rentals, leases, and new skis and snowboards. In the three years I have been renting for friends and family from the Alpine Shop the staff has been nothing but friendly and helpful. They also have a great selection of ski and snowboard equipment as well as a ton of clothing. Highly recommend renting, leasing, or buying any winter sport equipment you may need at the Alpine Shop! read more

A great shop with a staff that is very knowledgable and happy to share their indepth understanding of their products. A great place buy products and a great place to ask questions. read more

The new management is excellent. My boyfriend and I just spent two weeks cycling in Vermont, and our trip started and ended with help from the crew at the Alpine Shop. They were all really helpful, knowledgeable about the area, and are great bike mechanics. I would definitely recommend them if you are in the Burlington, VT area. Thanks especially to Graham and Clint for helping make our trip possible! read more

This is a great shop with great employees. They had a bunch of clothing on sale and a good variety of gear. Everyone was very helpful without making me feel pressured to purchase anything and I had a nice chat about biking in Burlington with one of the people there. Overall The Alpine Shop is definitely worth a visit for outdoorsy folks or someone looking to find a great deal. read more

The Alpine Shop is the best ski shop in VT. The staff is really friendly and knowledgable. The lease deals are really good since they carry very high quality equipment for the price. And the service and tunes have always been great. Also the clothes and outerwear upstairs are always the latest styles. It's the best one-stop-shop for winter sports gear. read more

If you need skis or boots, and you are an experienced OR brand new skier, this is the place to go. The ski staff fitted me wonderfully for boots and skis, and when I needed some adjustments later they were incredibly patient and helpful. I never felt pressured to go for the most expensive items or skis that wrong for me, and I feel welcome to go back for help if I ever have an issue, which is the most important thing for me. And yes, good skis and boots are costly but very much worth it. read more

Rude! In today's day of the Internet, where I can purchase skis for great discounts online, it is surprising to me that the Alpine Shop does not offer good customer service. Here is my last visit: Since I had an injury, I asked the service person if he could carry my skis downstairs for me. He responded with reluctance and he harrumphed twice when carrying the skis for the short distance. He then went over my account and verified my address etc. - I have a long history of purchases at the Alpine Shop. For my $19 purchase that day, he asked me to use my credit card and then he asked for a picture ID. I gave him my license and he held the ID right next to my head and made a comment about removing my sunglasses! I did NOT remove my sunglasses. His behavior was very invasive and creepy and all of this for a purchase less than $20.00! He had my skis - did he really think I'd try to steal 19 dollars??! There are so many great shops in the Burlington area and there's the Internet. Alpine Shop never again. read more

I ordered Sorel winter boots online and noticed my payment was still pending. After reaching out to them via email they let me know that they were sold out there for cancelled my order. I will not be purchasing from there website again as quantities are not advertised correctly. read more

Bought a pair of ski's here the other day. Great service at the Alpine shop, the guys on the floor are very knowledgeable and helped me find exactly what I was looking for. Can't wait to hit the slopes this winter on my new skis!! And as a bonus, they also threw in three free lift tickets and free tune up, can't beat that value! read more