So today I went back to the shoe store. I was looking for winter boots. Though while I was there I…read moretold them about a pair of DC shoes that I bought from them 4 months ago. My DC's split on the bottom of the shoe and to my surprise the manager goes "Oh just bring them on in and we can reorder you a pair of DC's". So I brought them in 30 minutes later and they took em back! They ordered another pair due to the pair I had not being available. Shipping was still free! Either way I was VERY happy on this visit. I'm also convinced they are ALL about customer service! The manager also gave a $10 off coupon. I will be using these for another pair of DC's in a few weeks. So I changed my score! VERY STRONG 5/5...I will be doing all of my future shoe shopping with them if I can.

I've been dealing with plantar fasciitis for years and have had a hard time finding footwear that…read moreworked and didn't leave my feet in more pain. Sean was incredibly knowledgable and took the time to make sure the Topo shoes were right for me. I can't thank you enough.

What a pleasure to be able to go to a shoe store that actually provides expert services when…read moreassisting you to find the shoes that are comfortable and fit properly. The selection of quality brands at competitive prices is very good. Most of all, the staff is knowledgable and really attentive-listening to our personal needs and concerns before making great suggestions and recommendations. A special shoutout to Mandy who helped us to make the right selections of boots and sneakers. We love the store and our purchases!

Gary fitted my daughter and I for new running shoes I was extremely impressed with his knowledge…read moreand genuine attentiveness. He is a runner first, sales associate second. I cannot recommend Gary or the New Balance Williston outlet highly enough! Thanks Gary! This is a locally owned franchise store and deserves our support in these unsure times.

Ugh. I was treated so badly here. The owner was not willing to help me with a size exchange because…read moreI'd bought the item online. He acted like his time was way more important than mine and over-explained the "rules" like I was 5. I was the only customer in the store and there were 2 employees. I don't mind having to mail back my items, but please don't humiliate me. In short, don't order online from New Balance if you think you can return or exchange something at this store. Don't go here if you want to feel like a valued customer.

For 10-12 years we have purchased all of our running shoes and gear. Before marathons, triathlons…read morewe would head right over and get our shoes. Our 15-year-old has been getting her shoes there for the past four years when she was able to get adult size shoes. Purchased shoes for our daughter a week ago. Our daughter suffers from two forms of arthritis. One is specifically in her knees, and her shoes are crucial. Went in there the first guy we had to deal with was very inattentive yawning not asking any kind of question. Kind of a bump on the Lodge kind of guy. I tried to explain she has two forms of arthritis. He said that's not a big deal no concern. I stated it most definitely is a huge concern and it is a big deal. Look through a bunch of clothing and I had decided we were not going to be buying sneakers that day. We're gonna wait until somebody else with more knowledge would be there and help us. I did poke my head in the back room saw two ladies sitting back there one lady who is black haired glasses on the heavier side, only describing her just so you know to avoid her... snapped at me and stated he's very knowledgeable and went about our business. Put the clothing up on the counter and another man little older came over and said did you need some help and I stated that I did because the first guy was not very helpful at all and he redid all of the evaluation of her legs, her feet to the way she walked, and so on. I explained once again she had the arthritis issues and he said we can definitely put her in the right kind of shoe. We chatted and he said she most definitely needed to be in a neutral shoe. She walked around in it, and it felt comfortable, and we purchased them and a bunch of other clothing. She started running and field hockey with these shoes on, and every day would come home complaining that our cabs were aching. Her legs were hurting. They felt like she was running with blocks on her feet. I googled the type of shoe he put her in and sure enough. It was a stability shoe. She most definitely cannot wear stability. She needed a neutral. I called the store, asking to speak to the store manager or the store owner. The person on the other end stated he was the owner. I said oh good and I explained the whole situation and he said yeah that was me. I helped you I remember you. I said will you put her in a stability issue not the neutral that you said she most definitely needed. He stated oops. I said oops that's not an option, I said you have created some more leg issues that she truly did not need. He said I said oops are you bringing them back or what? I said wow OK, yes I'm bringing them back. He said how long before you'll be here? I said I'll be there shortly. I walk into the store he spotted me, turned around, went and hid in the back room !!!! A very sweet lady short haired brown haired lady with glasses came over and said are you returning these? I said yes I am! she said is everything OK? My response was no everything is not OK. Explain the whole story to her and she said well if you would like to bring her back in I would love to work with you. I said I had you in the beginning. Everything probably would've been different, however, the way that the owner responded and treated me I will never give this man another dime of my money!!! Buyer beware avoid the store ! The lady stated you have a long, huge history of purchasing with us. I said yes we have spent a ton of money here only to be treated like this so I will never be back.!!!

I went in and tried to return shoes on 2 separate occasions and was told one time that my $35 gift…read morecertificate couldn't be redeemed with the return and she was absolutely rude about it. I then took the shoes and had to call back to find a capable employee (this guy was nice), and made the return. On the other occasion the lady was sarcastic when I asked about a second opinion on the return to my card...bc she clearly wasn't sure about what she was doing either. Long story short, good place to buy shoes but don't try to return them. If you do, ask a capable employee...there are a couple in there...or just order online (to avoid these 2 ladies). Buying shoes is usually so much fun but they sucked the joy out of the experience.

I wanted to stop in to this Patagonia store specifically to see if they had a sticker for my…read morefriend, who collects them. (Most Patagonia stores have a sticker with the city name on it!) I found them pretty quickly - they were just sitting out on the counter so I snagged one. The store is quite large and we took some time to browse - I wasn't really looking for anything specific, but it's always nice to be able to see products in person. They had a good sale section. I loved the local recommendations sprinkled on chalkboards throughout the store - so helpful! I also loved that we were greeted when we came in - it's a small gesture but can really make a difference when visiting businesses and I always appreciate it.

I bought on line. my only complaint is that both Patagonia and this store, independently owned, not…read moreby Patagonia, have websites starting with the word Patagonia, which is confusing. I thought I was buying from the main Patagonia website, not an individual independent store that is not owned by Patagonia and with a much narrower selection than the online Patagonia. once I realized my mistake I found the main Patagonia website, which had double the color choices of this store, including a couple I liked better than what I bought. To their credit, the Burlington store answers their phone promptly, by a nice and effective person, and facilitated a return. so if in Burlington I'd definitely visit this store, but shopping on line I think Patagonia corporate is the better option. reading other reviews it sounds like the Burlington store experience is great.

2010 was my wife and my first Christmas in Vermont. I decided I would buy local and get her a…read morenumber of "made in Vermont" items. She likes to stay warm with hot chocolate by the Christmas tree. So, for one of her gifts, I found Vermont made hot chocolate, and an ornament made by a local artist (purple for her school color). Ahh... but this seemed to be missing something. Themes are better in threes. Then while taking a walk on Church Street, I saw the missing ingredient! Socks! Or, I should say, Sox!. I tried the Sox Market and it had a nice warm pair of Vermont made wool sox. The store is nicely organized with big signs "Women" "Men" "Kids" You can get right to what you are looking for and then you can get the items at a great price. Thank you Sox Market! ...Ok, the gift may be a little goofy, but she liked it! And, it was unique :-)

"There's a toe in the hole of my sock!"…read more Most men do not like to get rid of old socks. Perhaps men don't like to pay good money to replace something that is still useful as is. Maybe there's just a visceral need to make use of every last scrap, or to avoid throwing something away to which we're personally attached. Or Maybe it's just the need to thwart the potentially domineering will of the woman in one's life who makes many of one's wardrobe decisions and will inevitably rally against said old-sock-with-a-hole-in-it, lamenting the poor sock and eventually perhaps sneaking it from the dresser drawer to deep in the trash can, or "accidentally" leaving it in the washer down in the laundry room, to be absorbed by the next person's laundry load, leaving the one remaining sock yearning lustfully for its true mate, alone and destitute without utility in the sock drawer forever (just kidding honey). Nevertheless, once you embrace the very reasonable need to keep your feet clad in aesthetically pleasing socks that still maintain their original perimetric integrity, the world is a different place. And the capitol of that place is Sox Market. A veritable ocean of socks lines the walls of Sox Market, offering scads of options for even the most peculiar of sock wearers. Big socks. Small socks. Red sox. White sox. Athletic socks. Dress socks. Wool socks. Socks for any situation! And the best part: they're all cheap! No longer must you spend $10-15 a pair to purchase the thin layer that goes between your feet and your shoes. Most socks here can be had for under $5 a pair. Go here. Buy socks. Leave happy. Unless you live in Burlington and only wear Birkenstocks.

The salesperson was knowledgeable, patient and kind. I'm really happy I made the trip there and…read moreended up finding even more than I'd planned.

Being Black Friday, I wasn't really planning on going shoe shopping. However, while my family was…read moreshopping I decided to look around the store. I was pleasantly surprised by the prices. I found a style of boots that I would normally pay $150 for and Danform had them on sale for $60. I also found a pair of Merrill's. I didn't feel pressured at all by the sales staff. They gave me ample time to figure out what I wanted and then they were quick to ring me out. Penny took the time to measure my feet and they found the correct size for me. I was surprised to find shoes on sale that fit me. So often I get into a shoe store and nothing on sale will fit my feet.

Amazing products! I can tell that these are high quality leather products, pricing is also very…read morefair. The owners are even more wonderful. I can tell that they are proud of their craft, and was super helpful in helping me find the exact thing for my specific need. I feel super welcomed and would definitely recommend this shop.

I bought a 1990 Harley Davidson Low Rider in March of 1990. In 1991 I walked into your store to buy…read morea good riding leather jacket. You did not have one in my size on the rack. I was told you could have one available in about a week. Your store took my measurements and contacted me when it was ready. Thirty-five years later I still own and ride the same motorcycle. Thirty-four years later I still wear the same leather jacket I bought from Champlain Leather in 1991! I have put over 110,000 miles on the motorcycle crisscrossing the country wearing that jacket. The leather has held up against the elements. The liner is still in perfect condition. The only thing that did not last was the zipper pull. I am not surprised to see you're still in business with the quality of your products. I live in Arizona now, so it is a little difficult to stop in and shop. Thank you for a quality jacket and the memories that come with it.