Gary fitted my daughter and I for new running shoes I was extremely impressed with his knowledge…read moreand genuine attentiveness. He is a runner first, sales associate second. I cannot recommend Gary or the New Balance Williston outlet highly enough! Thanks Gary! This is a locally owned franchise store and deserves our support in these unsure times.

Ugh. I was treated so badly here. The owner was not willing to help me with a size exchange because…read moreI'd bought the item online. He acted like his time was way more important than mine and over-explained the "rules" like I was 5. I was the only customer in the store and there were 2 employees. I don't mind having to mail back my items, but please don't humiliate me. In short, don't order online from New Balance if you think you can return or exchange something at this store. Don't go here if you want to feel like a valued customer.

This boot barn is a gigantic store, filled with leather goods like shoes, hats, vest, jacket and…read moreaccessories for men, women and kids. The front part of the store has men's good, massive shoe rack, a wonderful sitting area and the register. In the middle part is the women's items. At the back they have the kids and men's work boots. The whole store looks new, very bright, organized and clean. We spent a while looking through the vast collection of leather goods. I picked a leather vest for myself. My wife picked a leather belt. My daughter picked a pair of sparkly blue leather boots for herders. The prices were little higher as expected for quality leather items. The associates were very friendly. At the checkout they signed up us for a free rewards account. I received a 15% discount coupon email towards my next purchase. For the first time being at boot barn, we had a wonderful family time shopping here.

Interesting store full with boots and cowboy style outfit and accessories. We got kid's boots, my…read morebelt and my husband's leather vest. It's a little pricy but quality is good. Very spacious and clean in the store. A lounge sofa for customers to relax. Staff were very helpful and friendly. It's located in a shopping plaza but I think this is the only store that's open.

Friendly service, good prices ! An amazing small store / shop just around the corner from Ben &…read moreJerry's. New items & repairs of older things too !

Very friendly staff. Helpful and friendly. Selection was great and I love their location.read more

The service is kind of bad. Very good selection though with many brands, such as Nike, Adidas,…read moreunder Armour, North face, and more. And pretty good value for the stuff they're giving out highly suggest. Overall, four stars.

Kai was such a great help and answered all of the questions I asked. We need more people like him…read morein our world.

For 10-12 years we have purchased all of our running shoes and gear. Before marathons, triathlons…read morewe would head right over and get our shoes. Our 15-year-old has been getting her shoes there for the past four years when she was able to get adult size shoes. Purchased shoes for our daughter a week ago. Our daughter suffers from two forms of arthritis. One is specifically in her knees, and her shoes are crucial. Went in there the first guy we had to deal with was very inattentive yawning not asking any kind of question. Kind of a bump on the Lodge kind of guy. I tried to explain she has two forms of arthritis. He said that's not a big deal no concern. I stated it most definitely is a huge concern and it is a big deal. Look through a bunch of clothing and I had decided we were not going to be buying sneakers that day. We're gonna wait until somebody else with more knowledge would be there and help us. I did poke my head in the back room saw two ladies sitting back there one lady who is black haired glasses on the heavier side, only describing her just so you know to avoid her... snapped at me and stated he's very knowledgeable and went about our business. Put the clothing up on the counter and another man little older came over and said did you need some help and I stated that I did because the first guy was not very helpful at all and he redid all of the evaluation of her legs, her feet to the way she walked, and so on. I explained once again she had the arthritis issues and he said we can definitely put her in the right kind of shoe. We chatted and he said she most definitely needed to be in a neutral shoe. She walked around in it, and it felt comfortable, and we purchased them and a bunch of other clothing. She started running and field hockey with these shoes on, and every day would come home complaining that our cabs were aching. Her legs were hurting. They felt like she was running with blocks on her feet. I googled the type of shoe he put her in and sure enough. It was a stability shoe. She most definitely cannot wear stability. She needed a neutral. I called the store, asking to speak to the store manager or the store owner. The person on the other end stated he was the owner. I said oh good and I explained the whole situation and he said yeah that was me. I helped you I remember you. I said will you put her in a stability issue not the neutral that you said she most definitely needed. He stated oops. I said oops that's not an option, I said you have created some more leg issues that she truly did not need. He said I said oops are you bringing them back or what? I said wow OK, yes I'm bringing them back. He said how long before you'll be here? I said I'll be there shortly. I walk into the store he spotted me, turned around, went and hid in the back room !!!! A very sweet lady short haired brown haired lady with glasses came over and said are you returning these? I said yes I am! she said is everything OK? My response was no everything is not OK. Explain the whole story to her and she said well if you would like to bring her back in I would love to work with you. I said I had you in the beginning. Everything probably would've been different, however, the way that the owner responded and treated me I will never give this man another dime of my money!!! Buyer beware avoid the store ! The lady stated you have a long, huge history of purchasing with us. I said yes we have spent a ton of money here only to be treated like this so I will never be back.!!!

I went in and tried to return shoes on 2 separate occasions and was told one time that my $35 gift…read morecertificate couldn't be redeemed with the return and she was absolutely rude about it. I then took the shoes and had to call back to find a capable employee (this guy was nice), and made the return. On the other occasion the lady was sarcastic when I asked about a second opinion on the return to my card...bc she clearly wasn't sure about what she was doing either. Long story short, good place to buy shoes but don't try to return them. If you do, ask a capable employee...there are a couple in there...or just order online (to avoid these 2 ladies). Buying shoes is usually so much fun but they sucked the joy out of the experience.

The staff is super friendly & helpful, the store is always pretty well organized and clean, the…read moreselection is fantastic whether you're looking for a new handbag, crocs, clothes or purfume, the price is great .

My husband and I went shopping here on 4/26. When we were checking out when the cashier asked if…read morewe wanted to sign up for a rewards card. I stated no thank you. She pressed on saying it was no big deal, it was free and you could get 10% off if you signed and it's free. She then asked my husband a few questions, asked for his ss#, assuring him it was for verification purposes. The next thing we know she has processed us as a credit card. We are now hit with a hard inquire on his credit report, called the Reward line, paid off the amount immediately and now have to dispute with the credit bureaus. Worse part, we are already customers with Synchrony Bank and had a hard inquiry as an existing customer anyway!! Beware of the deceitful practice and shame on them for their unprofessional and predatory practices. Be sure to say NO for their rewards card, it is a credit card that they present in a misleading manner.

It's the only outlet stores in the Burlington area. You'll find a grocery store, a movie theater,…read moremicrobrewery, a wine bar, distillery, several clothing and shoe stores, and a few restaurants to name a few.

As a shopper from Montreal, I get excited thinking about American outlets, however Essex Outlets is…read morea real under-performer! It's a shame since it's so close to the border, it could have great potential if only there were more stores. Maybe this place was popular a decade ago, but half the lots are empty and there are rental/lease signs everywhere because of vacated businesses. I was drawn in because of the opening of a new Coach store during the summer but even that was pretty desolate. Not worth the trip, only come here for Famous Footwear or Ralph Lauren - cause there isn't much else!

So today I went back to the shoe store. I was looking for winter boots. Though while I was there I…read moretold them about a pair of DC shoes that I bought from them 4 months ago. My DC's split on the bottom of the shoe and to my surprise the manager goes "Oh just bring them on in and we can reorder you a pair of DC's". So I brought them in 30 minutes later and they took em back! They ordered another pair due to the pair I had not being available. Shipping was still free! Either way I was VERY happy on this visit. I'm also convinced they are ALL about customer service! The manager also gave a $10 off coupon. I will be using these for another pair of DC's in a few weeks. So I changed my score! VERY STRONG 5/5...I will be doing all of my future shoe shopping with them if I can.

I went in today to find some shoes that I knew they carried...of course when I found them they only…read morehad them in sizes that were way too big. When I asked one of their employees if they had a smaller size he couldn't be bothered to even act like he cared and just shrugged and said if it's not out there with the other shoes then we don't have it. This is why I will not shop at this store again.

I wish I could give a lower than one star rating for this store, really!…read more I can relate to the experience of Tanner F., of sheer rudeness but in my case it was also "not so subtly racist". I don't write reviews in general, not to mention a negative one. But this time I decided to write because when I asked to talk to the store manager, I found out that the manager was the same woman who I wanted to complain about. I have shopped at this store (and bought shoes). And very single time there has been a subtle racist comment in addition to overt rudeness. Every time there was this feeling of being diminished and slighted. I ignored it as me being overly sensitive or that it was not personal or must be just my imagination etc.. This time, this woman came to the isle where I was trying on the shoes and profusely apologized to the only other customer (a white woman with three teens), saying, "I apologize for the mess, of course it is hard for you to find anything here" and "I assure you, only two minutes ago it wasn't like this". After this I came to the conclusion that it was not my imagination and in fact I was being singled out for being "uncivilized" and messy. Again a few minutes later she came back and asked me if I was "buying". I did buy two pairs of shoes. Later watching something on the news it just hit me that may be my inaction has embolden this person to keep her attitude unchecked and to be unaware of it. And that I should speak up. I decided to return the shoes, pay a little more somewhere else and never to enter the store again. Dignity should not be up for bargain. Shoes can be bought from some other source, that do not ask you to trade your dignity for convenience or lower prices. Please, be mindful of not only how they treat you (with rudeness), but also how they treat the "others" (with blind bias).

I waited in line to be one of the first 50 to receive a gift card at their grand opening today- and…read moreI was NOT disappointed. Let me preface this by saying that I moved back to VT from Philadelphia and in philly this is where I bought all my clothes, I was so sad that there wasn't a store here in Vermont or anywhere near by, I literally cried to my partner about where I was going to buy my clothes. I'm dramatic I know! Anyway, the store manager came out and greeted us all in line. She was super helpful, extremely personable, friendly and nice. The rest of the staff I met once we were inside were super helpful and friendly. The store itself seems a little small, but I think the location and store itself is really nice. The prices seemed the same as other torrids I've been too, the layout of the store was great, and they had so many if not almost all of the standard bra options in store- that alone made my day! If you haven't been inside a Torrid before- they carry women's sizes 10-30, plus size exclusive. I love their bras because I can wear the same size in basically every bra and have it fit. They carry super trendy and comfortable styles with a fit that never disappoints, and if you feel like staying home you can order online and have it shipped for free to the store for pick up. So glad my favorite store is finally in Vermont!

I have been here multiple times. My first time was when I first moved to Vermont from Maine. I came…read morehere because some of my clothes that were way back behind my closet had gotten small. And I didn't have a lot of clothes left. So I went to Torrid. The employees are amazing and are so helpful. There clothes are also very beautiful and trendy. I hope to come here again in the near future!