Wonderful experience!! We rocked our gear. I would rent from Kit Lender in a heartbeat again! Thanks for ease of rental and stellar customer service!! read more

Kit Lender - Sports Wear Near Me - Stowe, Vermont

I was looking to rent ski clothes for my family to use for our first ever ski trip just in case no one liked it or ever wanted to do it again. I did some online research and came across the Kit lender site. The price was very reasonable and the customer service was great. Our kit arrived on time and the instructions to return the kit even easier. They make it very easy and convenient. I will use the company again in the future and will recommend them to another family who needs it. Thankfully my family had a blast and we will be doing this again. Attached is a photo of my girls in there Kit lender gear read more

Kit Lender - Sports Wear Near Me - Stowe, Vermont

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Great experience. Package arrived early, quality items, return shipping was very convenient!

We've used KitLender twice this year. Once for a trip to Steamboat and another to Utah. The gear was always top notch and a few things were even brand new! What I loved is that: 1) I have a 4 year old who is growing taller every day so this kept me from buying gear that would be useless in a year. 2) I've been losing weight and changed sizes between trips! I also loved trying different styles and sizes. 3) We had to fly ViaAir and our luggage allowance was limited so this prevented from paying for an extra checked bag. 4) It was at my hotel front desk when I arrived all nicely packaged. Just was so easy! The only thing that is a pain (but not KitLender's fault) is calling Fedex and getting them to pick up the package. Had to wait on hold for a while for someone to answer. read more

PHENOMENAL! The online was easy. All items (2 sets of kids gear with boots & goggles) were shipped in a timely manner and in perfect condition. After use, all shipped back with already addressed labels. EASY! Well WORTH it! I will use it over and over again until my kids stop growing-up. read more

i can't say without more surety do NOT count on this company to actually deliver on their promises. They left us high and dry 12 hours before our ski trip! they didn't call us - we had to call them to alert them their package did not arrive. and their response? they "refunded our money". Great they refunded us for something they didn't deliver. They did NOTHING else. When a company promises a service like Kitlender promises - they should COMPLETE that service. whether that costs a company more than they expected or not. Now we will be skiing out west in our jeans! Do not use Kitlender! unreliable and ZERO customer service! read more

Best & easiest way to try out some of the latest ski equipment styles without having to spend a fortune to buy them and without all the hassle of traveling with bulky gear. Super easy and convenient. Great customer service. High-quality gear. Strongly suggest them. read more

Rented a tent for my granddaughter's vacation with us. The renting process was convenient, it arrived in plenty of time, was easy to assemble, and clean. But the best feature was realized the second night of camping when it remained waterproof in spite of significant thunderstorms. We arrived home, made sure it had dried out, threw it in the box and dropped it off at our nearby Office Depot, easy peasy. Would highly recommend. read more

Terrible customer service. Delivery was delayed - Fedex said it arrived the evening before I was supposed to use the clothes, but it wasn't at my hotel until it was too late. I had to buy replacement clothes for my family at the mountain last minute. The company blamed me for the issue and would not issue a refund. The experience was super stressful and I will not use the them again. read more

A few friends and I decided to go for a backpacking trip and rent gear from kit lender. Everything was either brand new or super clean. They provided the little things like pillows and sporks that other companies didn't even include as an option. The gear was pretty lightweight. They had the lowest price that we could fine for the quality. The customer service agents were super helpful. Planning to use them again to try hammock camping the next time. Would highly recommend. read more

Experience exceeded expectations!! High quality, like new... will do this every time I ski. Kit lender thinks of everything!

A warning to all considering this service. You can only cancel your order if it has not shipped yet! I placed my order two weeks before my 'First Ski Day'. The listed FAQs on the webpage state an order may be canceled up to 8 days before first ski day. They shipped my order one day after placing it. My circumstances changed and I needed to cancel. When I provided notice 9 days before my first ski day (a day earlier than described policy) I was told my order could not be canceled b/c it had already shipped. Therefore...basically I had 24hrs more/less to cancel...not up to 8 days before first ski day. I have a copy of the transcript if anybody is interested. read more

As I posted on social media, this was the easy button. Ordering was easy and the quality superb. I will never pack ski clothing again.

I love the promise of KitLender; however, be very careful, especially if you've never tried on the clothes you're ordering. My wife, who's tall and slender, followed their suggestion of ordering clothes one size over her normal size (she's a 4/6) and ordered (8) and the clothes didn't fit. When we contacted them to let them know, they told me that we had to pay $50 to get a new set and my wife "must be wrong about her size," instead of just shipping us the correct size. After ordering multiple outfits for our entire family, we were pretty shocked that they would ask us to spend more $$ and they wouldn't just send us a replacement! When we spoke to a local ski retailer about the clothing in question, they told us that KitLender was off with their sizing. While I've shared all of these details with KitLender prior to posting publicly, KitLender has not responded in 7 days; hence, I've felt it important to post on Yelp to ensure others don't have similar negative experiences. read more

Website touts 24/7 customer service. Once chat request was answered, could not work through the language barrier to get my question answered. Then, after emailing them, it took almost a full 24 hours to get a response. When I went online to order, the website showed "green" (aka, free shipping) for my date. I also had the option of choosing free shipping during checkout. I then received an email stating that I could not, in fact, get the free shipping, and that I had to pay $50 for expedited shipping. When I notified customer service of my above experience, I was told that - even though their website told me TWICE that I could - I would not be getting free shipping, and that I would instead get a refund. Very poor customer service experience, and will absolutely not be recommending to friends and family. read more

Excellent first time experience renting our ski gear from Kit Lender!! I was a little nervous at first (ski clothes not fitting, not arriving on time, etc) but my husband and I were very happy with everything! The ski clothes were in excellent condition and arrived at our hotel the day before we got there. Our box was waiting in our room for us! Also a plus...If you are a member at Costco, you can purchase a $100 gift card to Kit Lender for $80! read more

Kit Lender to the rescue! My sister and I went skiing for the first time in Park City over Christmas and had absolutely none of the gear we needed. Kit Lender allowed us to get top of the line gear and look the look in PC! Every single item was actually BRAND NEW and still had the tags on it - amazing. They fit perfectly thanks to the sizing guides and were all amazing quality and amazing brands - so we totally blended in with the other pros in the slopes. We loved not having to pack all that bulky gear in our suitcase. Even if we continue to ski, I would probably prefer using Kit Lender over buying the gear because of the newness of the products and the easy shipping!! We will definitely be using Kit Lender again and have recommended it to all our friends! read more

Kit Lender - New with tags gear from Kit Lender! Love! - Sports Wear Near Me - Stowe, Vermont

This was my first time using Kit Lender and I could not have been more impressed and pleased! Needed new ski gear after the COVID 19 made my existing gear too small, but didn't want to purchase. This place is amazing! Shipped top quality (North Face) gear including gloves and goggles to my cabin. Pants were brand new with tags still on, jacket looked as though it was new too. Followed size guides on their website and everything fit perfectly. Box arrived early and was waiting for me at check in. Returns could not have been easier, packed return label and shipping tape in the box. I LOVED using this service, not having to pack bulky clothes or deal with cleaning after our ski trip. I will definitely use this service for my kids ski clothes in the future since they are growing so quickly these days. Thank you, Kit Lender!! read more

Great concept and better execution! My gear was waiting for me in a neat packaged box. Jacket, ski pants and gloves were brand new and fitted great. Very easy return process (love the pre packaged tape to tape the box back up). Highly recommend read more

they made it so easy to outfit ourselves for our ski vacation. all the gear was clean, I'm good shape and packaged well. easy to order and send back. will use again. and my husband got soooooo many compliments on the amazing one piece snowsuit he rented. read more

I rented from KitLender and never received the equipment I was supposed to. Instead of helping me track down the equipment, KitLender told me it was my responsibility to figure out where it had gone. They never apologized for the inconvenience. Even though I immediately reported the gear as missing, by the end of the vacation they began sending me emails saying it was time to "return" the still missing items. For weeks I have emailed and called them requesting a refund. Finally I had my credit card company dispute the charge. Some of the worst customer service I have ever experienced. read more

Rented a two-person tent kit for a stay at a National Park. It was so convenient to order everything we needed, as I do not camp often. My only complaint is that the backpacking kit, which would've been easier to carry, did not come with everything we needed, so we ordered the 2 person car camping. It came in a huge box, which I understand is necessary, but for two women to then try to carry that with us to our destination was hard, especially because this only ships to FedEx and could not be picked up at our National Park, which is only serviced by UPS. Perhaps we could've planned a little better, but also wish there was another way to have made it a little bit more convenient for us when we had the equipment. This may not happen to others, as this was a pretty unique situation - remote location (Alaska) and we had to rely on bus transportation, and could not drive a car into the national park. Overall - I would definitely rent from Kit Lender again. read more

Kit Lender ordering and paying was easy, but that is about it. They didn't have the items that I booked, the items were not in the freshest condition, and finally my fedex package was lost on its way back - $750 extra cost. I'm left to deal with fedex, but since they declared the package value to be 0$..... Anyway, I think it's a lot of money for very tired pants. read more

Sizing instructions were very accurate and quality was great for clothing. When only skiing once a year or so or if you have growing kids this is a great alternative to buying. I would definitely recommend. Only caution is children's goggles are below standard in my opinion as the lenses popped out multiple times on both pair while putting on or taking off. All the adult items were great. Follow up from kit lender to answer questions or to make sure items are shipped on time is outstanding. Our items were in hotel 3 days prior to first use so getting on plane there was no stress of wondering would it be there or not! read more

My husband and I used Kit Lender for a family vacation last month in Colorado. We absolutely LOVED our experience with them. Every part of their business was wonderful: customer service, delivery, process of returns and quality of gear. The quality of the gear was impeccable and we were blown away by it. PLEASE use them. The only negative I found was the website needs to be updated, but hey, they'll get there! We love supporting startups/small companies and we were totally impressed with every aspect of their business. Well done! read more

Kit Lender totally saved my husband and I on our recent ski trip to Montana! Neither of us had skied in 10+ years and being from CA we had virtually no real winter clothes. Rather than shell out $1K on clothing for a 3 day trip, we rented kits and they were waiting for us when we arrived in Montana! It was so awesome not to have to take up room in our luggage with ski clothes either. The little pack of kleenex, chapstick, and hand warmers in the box was a really nice touch too! Honestly couldn't be happier, we'll recommend Kit Lender to everyone we know :) read more

I'm so glad we decided to give Kit Lender a try for our 2yr old and 5yr old. Kids outgrow clothing so quickly and snow gear is expensive. We felt kit lenders pricing for kids gear to be very fair and affordable. The clothing was of good quality and in good condition. We had everything shipped to our home instead of our destination. It arrived several days before we expected it to which was nice. The only thing keeping this from a 5 star rating is that the kit came with 2 left gloves for our 5yr old. Kit Lender fixed this immediately and the new gloves were overnighted to us. This was not a problem, as we decided to have the kits sent before our vacation started but it would have been a larger issue had the kits been shipped to our destination, as we would not have discovered this problem until our first ski day. Try them out! It's a great deal if you don't plan to reuse snow gear again. read more

Amazing experience! First off, I did not know what sort of equipment I would need - the staff at Kit Lender was super supportive and pointed out the right things for me. Totally non-judgmental at my lack of knowledge. The price was super fair and service was immediate. The communication was instant. Will use again for sure and have recommended to friends already. read more

Service worked great! Solid customer service and a real convenience. I was a little bummed when they said shopping was free and I was still Charged $25 for Fedex... (reduced from 50) but still. Get that clear up front with them first is my recommendation. read more

This company is great. From ordering to returning all went well. For my next trip I will definitely use Kit Lender. Thank you Kit Lender for making this part of a trip so easy. read more

AMAZING customer service! These guys go above and beyond - even calling me at home because they weren't sure what I needed. Will 100% recommend to anyone using them. read more

My sister-in-law ordered a full snowboard kit from KitLender for a snowboard trip in upstate NY. She is from Austin, and was visiting us in the city. Because she had ordered the kit to be delivered to our apartment in NY, she didn't bring any of her heavy winter gear to NY with her to save packing space, expecting the kit to be there and ready for her for our trip this weekend. The NIGHT BEFORE the delivery, at around 9:45pm, we received a call from KitLender customer service. The message was literally: "Hey. We can't fulfill your order. Call me back I'll be here all night." When we called back, we were informed that they had never sent her order and because they solely use FedEx (who doesn't deliver on weekends) they couldn't get us anything, leaving my sister-in-law without boots, a heavy winter jacket, and snow-pants - which NO ONE BUT KITLENDER rents. So, we were forced to purchase her new versions of all of these. The cherry on top? Not once did the customer service rep apologize. Instead, they offered her store-credit in place of a refund, which we demanded. Don't use KitLender. Just rent from the ski shop on the mountain, and bring your own gear. It's too unreliable. read more

The perfect service for anyone who just doesn't ski or snowboard enough to justify buying gloves, goggles, ski pants, and a ski jacket. I spent around a $100 (a steal!) to rent the full set for the whole weekend since I hadn't been snowboarding in over 10 years and I really don't know when I'll ever go back again. Super easy to use and free shipping both ways! The only tricky thing I would say is figuring out the sizing and I had to do some online research to get a sense of the how the fitting would work. When in doubt, size up! read more

Amazing. Absolutely amazing. Great experience from the initial ordering to the super easy return. Had a most awesome experience with my family of four in Telluride,CO thanks in big part to KitLender.com. We live in Phoenix and with growing children can't afford to keep spending $$$ for expensive gear for our once a year ski vacation. Kit Lender is a brilliant solution! Great company really! read more

Such a great, efficient service! My jacket, snow pants, goggles, and gloves set fit me perfectly. It was my first time skiing, so I felt well-equipped, and in style! They give you the Fedex label and sealing tape to return, so easy! I would 100% use this service again for future ski trips! :) read more

Awesome experience with Kit Lender. Fast, friendly service and high quality products. I've already recommended them and will use again myself. read more

man what a way to have ski clothes if you only go once a year or every other. Great selection. Great prices. Great Customer Service. The chat customer service is second to none. WOW Great way to not have to pack all that stuff. Was at the resort waiting for us when we arrived with label to use to leave box at front desk when we left. 100% excellent Had a slight hole in the pants that no one else would have noticed or cared but emailed them and they said we will note it and not charge you. We went to sports store and tried on brands )))) wow they all fit differently but located what we wanted and what size and surprise those items of very similar were available so things fit when they arrived. Yep 5 stars all the way around read more

Everything about our experience with Kit Lender was great! We spoke with Sam several times on the phone, and he helped a lot.........customizing our order, even suggesting camping sites. They had great prices, and all the gear............tents, sleeping pads, lights, lanterns, cooking gear, etc. were top-notch, clean, and brand new! They even gave us a gift of a SMORES kit and free trail mix bars. They are wonderful. read more

I was headed out to Colorado and needed ski apparel for my first-time-skier significant other. My options were to spend $1000+ for an average jacket, pants, gloves, goggles, etc that may or may not get used again, or rent a top-of-the-line kit from KitLender for a fraction of the cost. From placing my initial order to return of the gear the process could not have been easier! A special thanks to Adam and Forrest for the personal attention. The Marmot gear was excellent quality, and I cannot recommend this company highly enough to anyone else in need of ski apparel. Thanks for the kit! read more

This is the most amazing service!!! The ski clothing we ordered for 2 of my adult kids was amazing!! Top quality and fit perfect!!! And they didn't have to worry about packing anything since we had it shipped straight to our destination. And the customer service is top notch!!! Will 100% use them again!!! read more