I normally don't do reviews of companies, but we had such a horrible experience, I don't want anyone else to have the same because if you are anything like me, my dogs are my babies. I want to start off by saying I have gone to this place for a few years. I always bring my dog in every few months for just a nail trim and up until the other day have always had a good experience.
It looks like they have some staff changes which I understand happens, but you should certainly make sure people are properly trained. Especially if you are going to charge on a higher scale - you better make SURE you are an experienced or certified groomer. I have a senior small dog, and she panics and starts whimpering if I am not with her in stressful situation as getting her nails trimmed, so historically I go back to keep her calm. I have never had an issue, but this time the lady that was going to clip her nails kept asking me to leave and was very adamite to the point where I felt uncomfortable leaving her by herself even more so. THANKFULLY, I listened to my gut. She put her on the table and put the security harness around her neck, lowered the table down and sat down and started to clip my dog's back nails. My dog started to squirm and I was trying to help by holding and comforting her, but every time I looked, the gal trimming the nails was wrenching her leg a lot and clipping - this was probably why my dog was squirming so much as it was very uncomfortable for her the way this gal was positioned and pulling. Also, a few times my dog got out of the harness to keep her safe, and the gal didn't even notice which means my dog could have potentially fallen off the table if I was not there to help. Then she went to the front ones and started asking the other gal questions as if she had no idea what she was doing, so the other person working came over to help. The other gal started cutting the front ones and clipped three nails too short where my dog was bleeding. I finally had to tell her that was short enough because I was worried she would do it again. It was very apparent the first gal had no idea what she was doing, and the second gal seemed like she was in a hurry.
When we got home, I looked at my dog's nails and they were uneven and some looked barely trimmed. My dog was also limping and every time she went to stretch her back right leg she would yelp. I am taking her to the vet today. I guarantee it was from the first gal wrenching her poor little leg back. I immediately emailed a friend that I had recommended this place to and warned her, but it was to late. She had taken her dog there 2 weeks prior and had a horrible experience. I felt so bad. So I felt I needed to let others know my experience, because my dogs mean so much to me and my heart hurt for my girl as that was pretty traumatic for her and I really don't want this to happen to anyone else. If your dog is behaving a certain way after going there, there may be a reason. read more