Just got home from my first (but not my last!) visit at Tesslan. Tess is very passionate and knowledgable about the care of dogs, making sure every dog is treated well. My dog seemed comfortable hanging out at the spa after her visit, which assured me she wasn't too scared to be there. read more

10 years later and I still love Tesslan Dog Spa! I now bring both my pups to Tess and make sure to book out their appointments a year in advance! My dogs Phil and Penny are always so calm and unstressed getting their grooming with Tess because that's her specialty. We will continue to go to Tess for as long as she'll continue to have us! read more

Tesslan Dog Spa - Pet Groomers Near Me - Bellevue, Washington

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Rarely, do I want to rush home to write an adoring review to a really deserving establishment and owner. Tess is the exception! I am one of those notorious procrastinators. I will wait until I am fed up with the trail of dog hair on the hardwoods (tip: short hair dogs shed just as much if not more than long hair dogs!) before calling around in search of same day grooming. Upon my search, I came across Tesslan dog spa. I gave Tess a call, and asked for a Hail Mary. She was patient, and inquisitive to learn about my dog Luna. After chatting a bit, she let me know that she is not able to take larger dogs anymore because it's just her and her assistant and she is getting a bit older and not able to hold them as easily, but that she would be happy to have me come in, and help guide me, using her products and bathing equipment, and then her and her assistant could trim her nails while I am present to help comfort and ease my dogs worries. I agreed and came in to take her up in her offer. When I came in the first thing I noticed was how great it smelled and how clean it was (not very common on a grooming place!) Then I noticed there were no crates! Only a few boxed baby gates throughout the facility. I was welcomed in, and then Tess took me to her Dog wash basin, and brought me all that I needed, and proceeded to walk me through how best to wash her using the products she had ready for me. She even brought over ear cleaning and special face wash so as not to get any soap in her eyes. While I was washing Luna, I could hear Tess and her assistant (Jessica ?) talking sweetly to the dogs that they were grooming in the other room. Another little lovable dog hung out happily in one of the baby gates while she waited for her turn. When I was done they brought me and Luna over to the next room to get her nails trimmed. They had me stay by Luna's face and put oils on my hand to massage into her head to calm her while they went to work trimming her nails. They also put some calming salve in her ears to also help relax her while her nails got trimmed. Afterwards they gave her some actually good quality treats (meat, not biscuits) as a reward and to help build trust with her. Price was not bad at all. $25 for the self service bath and $25 for the nails. My pup is now happily lying next to me with a clean (shed free) coat, ears and paws and smelling great! Thanks so much for the amazing service Tess! We will definitely be back!! read more

Tesslan Dog Spa - Pet Groomers Near Me - Bellevue, Washington

The photos clearly show the terrible haircut, where he was shaved down to the skin, and where fur was ripped out. The work speaks for itself. Akumi is a healthy 13y/o dog who stands and runs everyday. This groomer advertises "special care" for dogs and yet, complains AND blames the dog/owner for any extra attention. Tess' reply confirms exactly what I shared in my original review. Notice how she did not address any of the photos but she sure did leave quite an essay. In good faith, I have called, texted, sent photos, and left a voicemail to resolve this together and not one form of communication was replied to. Tess left me no choice but to escalate the issue and contact my bank. The bank concluded that my disputed charge is valid due to negligent and incomplete work. Tess also had another opportunity during the second review of my claim but did not provide documentation or otherwise to overturn the favor of the claim. read more

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THE BEST GROOMER EVER!!! You're Dog is in great hands this staff really cares and shows love to them like if they were their own. I 1000% recommend this place. They gave our dog Copper the best haircut he's ever had and let me tell you he's had a lot! We're so happy with the results and care quality of this place. Go here! read more

Tess is the absolute best groomer I have ever taken my dogs to. She is so calm, kind and gentle with dogs. My dogs were both seniors with lots of health issues ans Tess always knows how to create a low stress environment for them. She never puts your dog in a crate or leaves them alone for hours at a time. She takes her dogs one on one so your dog isn't stressed and it really seems to work! She takes her time with each dog individually and in turn your dog is only there between 1-2 hours at the most. The level of care is second to none. She is even a retired nurse! Tess has a very special way with our furry friends and I wouldn't trust anyone else to groom my 18 year old dog! read more

Tess is hands down THE BEST!!! My little girl Bella has been refused by many many groomers because she's biting and though she's only 6 lbs, Bella can be very feisty. Tess was recommended by another groomer and she didn't disappoint. Her whole team deserves a shout out! They took their time to get to know Bella, they were gentle..... they are simply the best! If your pet has an anxiety being with strangers like Bella, if pet grooming is turning like a nightmare to you and your pet.....call Tess, she can do magic like what she did to Bella. I will give Tess and team 10 stars if I can!!! read more

Tesslan Dog Spa - Bella with Mom and Tess@ Tesslan Dog Spa - Pet Groomers Near Me - Bellevue, Washington

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Five PLUS stars for the experience at TESSLAN Dog Spa! Relocating to Bellevue, one of the many services we needed to find was a new groomer for our 3 puppers-Greta, a six year old 70 pound American Staffordshire Terrier, Ollie and Deedo our senior (read cranky) chihuahuas. Tess along with her assistant Harry gave Greta the full experience, bath, blow dry, nail trim. When I went to pick her up she was roaming free, following Tess around like her new BFF! I say this because as sweet as Greta is she is NOT fond of a bath and usually wants to run out of the salon upon my arrival. Her ease and comfort in a potentially stressful situation made me so happy! She was so proud of her pretty bandana post bath, another kind touch along with the calming essential oils, soothing music, and no kenneling will bring us back again and again! The photo shows the littles getting their nail trims (also much hated and very stressful). Tess allowed me to stay right with them and soothe them while she quickly and efficiently took care of their lil paws. Prices are in line with service provided. My dogs are not traumatized, I didn't spend all day waiting for a call to pick them up, and Tess was a pleasure to do business with. Easily FIVE STAR service and more!! TL;DR-TESSLAN DOG SPA 10/10 recommend!!! read more

Tesslan Dog Spa - TESSLAN dog spa best nail trim of their lives!! - Pet Groomers Near Me - Bellevue, Washington

Pros: easy to communicate with and clean establishment. Cons: SUPER OVERPRICED! I paid $220 dollars for my dog to get shaved. They began to cut her face but stopped, so the hair length was not even around her face, her face was awful. I was charged a $90 dollars fee for "dematting", that makes sense - assuming I get my dog back with hair and without mats. But they just shaved her, so, why did I pay $90...? I either get charged for dematting and I get a dog with length, or you shave her? Why would you shave her, and charge me $90? Worst haircut my dog has every received - most expensive haircut my dog has received. read more

First time ever going to any groomers therefore I was very nervous about my puppy being mishandled. I took a lot of time doing research on the best groomers. No matter the distance or cost, I wanted to ensure my puppy will be in the best care. Thankfully, I had found Tess. Although she is located 40 minutes away from where I live, she is well worth the drive! She was very attentive to my puppy, Remy. Tess allowed me to stay and watch as Remy was getting a bath, nails trimmed, and groomed; which put me at ease, as I mentioned that I was concerned about groomers mishandling my puppy. I love how she was patient and understanding that it was Remy's first time getting groomed. I also love the fact that there are no kennels in Tess's grooming salon. I can definitely tell that she has a passion for what she does. After my experience with Tess, I completely trust her with Remy. I will definitely make the drive just so that Remy is in the best care. read more

Tesslan Dog Spa - Before Tess's magic touch - Pet Groomers Near Me - Bellevue, Washington

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Tess and her team are absolutely amazing. My dog had a bad experience at a different groomer and became terrified to be touched and especially groomed, they told me to not bring him back because he was too difficult. I was then pointed to Tesslan Dog Spa, I am so happy and grateful I found this place. Tess is so patient, gentle, kind, and takes her time with my sweet boy. I 100% trust her with him every time I drop him off there, she works with him to ensure he feels comfortable and earns his trust. She does such a great cut you can see how cute he looks in the picture I included :) Thank you to Tess and her team!! read more

Tesslan Dog Spa - His cut is perfect! - Pet Groomers Near Me - Bellevue, Washington

I've been taking my little girl to see Tess for a little under a year now and I am a believer in her methodology. My dog had a nightmare experience with a different groomer, so I wanted to be more discerning with whichever groomer I worked with next. Tess goes above and beyond what any groomer is expected to do, and my dog has benefited greatly from it. I'm a first time dog owner, and Tess has been instrumental in showing me how to brush her at home regularly to keep grooming a stress-free experience. I see a noticeable difference in how easy it is for me to brush my dog at home now! The attention to detail Tess and her team uses when grooming pets makes it worth every single penny. The way I see it, I'm happy to invest a little extra if it means the quality of life for my dog increases. read more

Tesslan Dog Spa - Pet Groomers Near Me - Bellevue, Washington

This place seems like their goal is to shame and turn away people when they have gone more than a few months without grooming their dog. I called asking for availability and rather than just saying she didn't want to accept my dog (even though I said I brush and bathe my dog he just hasn't had professional grooming in a while) she talked to me as if I was harming and abusing my dog by not having his hair it every 8 weeks. Don't come here unless you want some smug lady to shame you as an owner only to turn you away because she's probably lazy and only likes to groom small dogs. read more

Chloë rarely lets anyone cut her nails. I was afraid I'd have to take her to the vet to get sedated for a cutting. Her nails were out of control. Lorena and Tess got the job done! Oh and I was in the waiting room when they clipped the nails I didn't hear any whining or crying from Chloë.. pain free! Look how cute her mani-pedi is! Her fur trimming is cute too, no doubt but I know the nails were a challenge. Thank you! read more

Tesslan Dog Spa - Perfectly clipped nails. - Pet Groomers Near Me - Bellevue, Washington

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My review continues to be five stars. Tess is just wonderful with dogs. Her caring way with all her doggie customers, even the toughest cases, should give pet owners complete confidence. Her new digs are big and airy. Watch for a selection of care products coming soon. read more

Great experience for my pup here! She is a one year old golden and i loved the low stress aspect of the grooming. I will definitely only be bringing my pup here read more

Tesslan Dog Spa - Pet Groomers Near Me - Bellevue, Washington

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I did not have a great experience here with my dog. Tess did take my dog on quick notice so I was appreciative of that but Tess then demanded that I bring her back in 4 weeks to reduce her anxiety with grooming. Also when my dog came home she would not come out of her bed for a few hours and she seemed very irritated. Tess said they had to bathe her 3 times. Who bathes a dog 3 times??? I canceled the 4 week appt due to traveling and looked at my dog and she definitely was not even close to needing another groom yet. Tess texted me that my dog could not come back to her salon since I could not bring her every 4 weeks. I had no plans of taking her back after the $175 ridiculous charge for "2 groomers " needed for a 13 lb dog. read more

I too was hesitant to post but after seeing other reviews, I now can see we were not the only customers treated poorly, overcharged and then thrown to the curb. In October and upon a recommendation by a neighbor, we booked 2 appointments for our 1 year old and 5 month old maltese mix dogs that weigh 7 lbs and 5 lbs. The older dog had been groomed several times before, the younger one this was his first. We were quoted $70 per dog for the works. Upon picking them up, we noticed the cuts were just so so but the younger dog was so eager to get out we just left it . Then came the lecture from the owner. She pulled out a a tangle of hair the size of my thumb and proceeded to lecture me about how she can not work with dogs that have mats and she will have to charge us extra. How extra? $50 per dog extra. What should have been a bill for $140 was $220 with no explanation about why we were charged extra for the older dog when the mat came from the younger dog. We paid plus tip and then she demanded we book out in 6 weeks or not to come back. Silly us, we did just that thinking that if the dogs got a more regular groom things would be better. In between grooms, we received a mass email to all clients that was one of the most bizarre emails I have ever received. It was from the owner lecturing us all on how the dogs must not go to the bathroom in her salon, mats would cause her to cancel service, being on time and the list of grievances went on and on. For someone with a business, I can not imagine ever speaking to my customers like that even if the complaints were legitimate. The final straw was we did take the boys back and everyone seemed happy to see them. We picked them up right on time and again, there was a bit of an uneveness to the cuts but the boys seemed happy so we were. Then, the owner pulled out a mat from the older dog that was the size of my thumb and really went to town lecturing us mats and it is our fault because we hold the dog in our arms wrong and on and on. Oh and the cost? $240. Again, it was due to mats and the younger dog being "busy". The final insult? She said she would not longer groom our dogs because they were not trained to behave in a salon. So folks, if these groomers can not handle a 5 lb puppy and a 7 lb. dog because they are "busy", then I invite you to reflect on how they will treat your dog. Weirdest business owner I have ever met. read more

This is hands down the best groomers I've ever taken my pup to. I have a very anxious girl and the staff made sure that she felt safe and secure. They even let me go with her to the back where they trimmed her nails. Definitely would go back and recommend to others!! read more

Down to earth business owner who really had my fur baby's best interest. He came out looking and smelling his best. Everything from a good teeth brushing, butt hair trim, nail clipping and bath. They took care to even clean his ears. 10/10 would recommend. Come a little early, it's not immediately obviously where it's located. read more

Tesslan Dog Spa - Perfect corgi butt trim. - Pet Groomers Near Me - Bellevue, Washington

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Awful groomers. Not trained. Beware. Went in for just shampoo/wash and they shaved my dog when she's a breed you're not supposed to shave. They said that's what they do and no apologies. Took months for grow out. Sad. Given my dog is a beautiful show dog. Teslan owner is like a soup nazi in Jerry Seinfeld. She has an incredibly short window for you to pick your dog up when they call. 20 minutes? Otherwise you face consequences from her. Don't quote me. Something impossibly short for any one to rush over to Redmond from work or wherever you're coming from. You're warned! We love going to Snoqualmie Pet Parlor. Owner Lali is a former dog handler and she and her staff always do top notch grooming. read more

The owner is a very talented groomer, she does what she needs to do pretty well. But she is also not great in communication and very very judgmental. She has been complaining about her short in staff, I could assume why. Her charge is pretty expensive side like 200 for full service, and complains a lot about our dog. My dog didn't like to be held at all but trying to jump in my hand to take her out at our last visit. I think I could find her much better place for our dog. read more

I needed to find a great groomer last minute as I was dog sitting & the family casually mentioned I was to get the dog groomed before they return. Tesslan was a gift sent from above. Initially Tesslan was completely booked out (makes sense because they're amazing) but I explained my situation & asked if they could take down my number just in case anyone cancelled. I kid you not luck was on my side & they called back less than 10 min later when someone no showed!!!! My luck did not run out there... upon taking the sweet shih tzu to Tesslan I was immediately welcomed with the best customer service. They were thorough & genuinely cared about what my pup wanted & needed. They had her squeaky clean & cut in less than 2 hours!! I was blown away by the finished look & will be recommending this place to everyone. I read horror stories about other groomers & was nervous to bring the dog anywhere as it is not my own. To conclude, definitely give this place a shot if you haven't before! The people are fabulous & the price fair! ($75- 10%off for new customers!!) read more

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Huh. I've come to this place for several years. I dropped my dog off at 8:30 and asked the groomer how long it would take and they said "2-3 hours" but they needed me to be on time for pickup. I had to go to work so arranged for someone to pick the dog up at 11 based in 2-3 hours. At work I'm bustling around getting work done and missed a call 45 minutes after drop off that he could be picked up. Owner calls me at 10:30 very upset that I had not picked him up. The person picks him up just after 11 and tells them they are inactivating our account. Then why did they estimate 2-3 hours if it was more like 45 min? I was a good customer at this place for years. I run a customer service business and understand that there are some customers you don't want. Had they given me an accurate time estimate, I would have picked the dog up at that time. Frustrating. read more

Tess and staff were wonderfully patient and loving towards my rescue dog, Lola the Chow Chow. It is very hard to get anyone in this area to groom a chow--either it takes too long, or they don't want to deal with the quirky Chow personality. The scheduler was very kind and friendly on the phone and luckily they were able to squeeze her in before the busy weekend. Tess introduced herself and gave a tour of the back room. She and her staff are dedicated to continuous learning of the latest grooming and dog handling techniques--her nursing background is definitely a huge asset to her profession now. Lola looks very beautiful, had a wonderful experience, and I couldn't be more pleased!! I absolutely love the little flower that was placed in her hair; I love the professionalism,compassion and attention to small details even more! 5 stars from me! read more

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I cannot say enough about Tesslan! Tess was so sweet and took time to make me feel comfortable and explained her "grooming philosophy." She doesn't believe in rushing dogs and they are never crated. My dog is 9 years old and we recently moved to the area so I was dreading finding a new groomer for my shy pup. Could not be happier! My dog was happy when I picked her up and she looks fabulous! Tess listened to what I wanted and the results were spot on! Cannot say enough about how lovely Tess is. We will be regulars! read more

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This is the PERFECT dog spa, especially for our huge (140lb) neurotic scared fur baby! Tess and her staff are beyond amazing. They made Karma feel comfortable and took great care of her. They do not use crates. Everything about the dog spa experience was low stress, calming and loving. Tess is an RN who is also certified as a canine aesthetician. All the products are high quality, hypoallergenic and they use essential oils for doggie facials. Unbelievable care and truly amazing service. Highly recommend. Will be exclusively going here from now on!! read more

I couldn't be happier with our experience at Tesslan Dog Spa. I was referred to Tesslan Dog Spa by our vet tech after a few unsuccessful nail trim attempts. I immediately left Tess a voicemail and she called back the same day and spent about 20 minutes on the phone with me to get to know our situation and to explain how she would attempt to calm and treat our dog. Tess scheduled me for the same week, at a time when her other groomers were also available, with no other dogs around, in order to have the most successful visit. At our appointment Tess clearly explained her policies and provided a printed copy of the policies which I agreed to and signed. Tess gave me an estimate of pickup time and stated I would receive a text 30 minutes prior to pickup time which I would need to confirm. The whole appointment was smooth and SUCCESSFUL! Our dog was calm, clean, and happy when I arrived to pick him up. Tess and her team gave some suggestions in order to build on the conditioning of the appointment. We will be back and am happy to recommend Tesslan Dog Spa to anyone having trouble finding the right fit for their grooming needs. read more

Tesslan Dog Spa - Happy, clean, and calm after his appointment with Tess and her team! - Pet Groomers Near Me - Bellevue, Washington

Tess and her team is incredible! Our 3yo Aussiedoodle is highly anxious at other groomers' and has gotten aggressive towards them before. We went to four different groomers (before Tess) in the past few months and were sent home every time, even with anti-anxiety meds. Our dog would not even let the groomers near her. But with Tess and her team, our dog was able to get through 2 hours of full-service grooming without once trying to bite (and without anti-anxiety meds!). They were so gentle and patient with her - one person making her comfortable and praising her while the other did the grooming. They did not man-handle her like most other places. We will only be going to Tess now - someone who's passionate and proud of her work. They really do the low-stress grooming as promised! read more

These folks are AMAZING!! I brought my two shiba inus in and they are known to be very difficult breeds to groom and bathe. Not only did they do an amazing job, they were able to trim AND dremal my older dog's nails (which no one, not even myself) has ever been able to do. When I went to pick them up they were not stressed at all! Just happy to see me! No panting, no restlessness, nothing! Very great place for all breeds! read more

Tesslan Dog Spa - Pet Groomers Near Me - Bellevue, Washington

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I am absolutely in love with Tess and her team. I took my 4 month old Yorkie in today for her first time grooming and they did such an amazing job. I must also add that they also offer doggy play time. Not only did I come back to a pretty pup but also to a tired one from a fun full day with other dogs. Thank you Tess!!! read more

Tesslan Dog Spa - Leia - Pet Groomers Near Me - Bellevue, Washington

I have a big issue with this groomer. I went a couple of weeks ago and from the moment I got there, she was raving about how good she is with stated examples of great jobs she has done in the past. When I went to pick up my dog, she went out of her way to continue to push and talk to me for 25 minutes on why she was so good and how she NEVER nicks dogs or sends them to the vet after because she is so careful. Repeating it over and over. I thought at that time she was just proud of her work, and I respect that so I stood there and listened. It wasn't until after I got home that I saw my dog had 2 cuts, one on the inside of each ear. They were in relatively the same spots on the inside of both ears, as if there may have been some sort of contraption clipped onto her ears that dug into and tore off her skin. Additionally, she had been nicked on her stomach. So basically, her long speech was an attempt to cover up what she had done, instead of taking that 25 minutes to explain what happened ( which I would have totally appreciated and would have been much more respectable). I then tried to give it a chance to heal and the one on her left ear did, but the right one has not and is now infected and she is scheduled to go to the vet today. So now, she cannot say she has not sent a dog to the vet with her grooming, although, I don't think I am the first anyways. I only know that this dishonesty needs to be called out. read more

My golden retriever had one of her best haircuts here. The staff were very friendly when I dropped my pup here and they showed me around the facilities including where the pups would roam freely. No other facility has given me a tour of their behind the scenes. The place is very clean and all the dogs behind seemed very relaxed. Here is a photo of my pup looking gorgeous as ever after her cut. The place is a bit too pricey though but my pup looks like a diva. read more

Tesslan Dog Spa - Pet Groomers Near Me - Bellevue, Washington

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I was a little hesitant about this place because of some of the bad reviews but took the plunge. I now see why the majority of bad reviews is really based on the rude attitude of this lady Tess. This spa is supposed to be soothing and relaxing yet this lady absolutely is neither of these things towards clients. My advice is stay clear because if she treats people like this over small things who knows what she does behind the scenes. I had left her a message wanting to book an appointment with my dog 2 days prior. Then 1 morning I woke and saw a message from her saying she had a cancelled appointment tomorrow and I could have it if I replied right away. So I replied saying I would take it. In my message I clearly specified the day of the week time and date which was for the next day and asked her to confirm back. She confirmed it so I went about my day. Later I get a call from her saying the appointment was for today and where was I? Turns out she had sent the message the night before around 10:30pm which I had not noticed the time stamp since it was so late and I was already in bed but as I said she confirmed the day and date. I was polite and apologetic as it was obviously miscommunication but this lady ranted how I was at fault and how I wasted her time etc etc. Who treats people this way? This lady was incredibly rude and then had the nerve to say she didn't want to argue with me when I pointed out that she should look back at my message. Read her replies to the other reviews and you'll see exactly what I mean. read more

I thought I had reviewed Tess and her amazing business before, but I guess not. Enda and I go to Tess about once every one to three months. I started going to Tess with my Corgi Enda when he was a few months old. I have never, ever been disappointed with her services and she does a stunning job. I have taken my corgi to a few groomers before Tess and they did not understand how to groom a fluffy corgi. However, Tess is great with Enda - she knows how to calm him down (He's a little over a year now) and tells me of any issues that come up in the grooming process. When I have gone to different groomers Enda had always been hesitant to go back, but he LOVES going to Tesslan dog spa. I have never seen a dog so excited to get groomed (as much as a corgi can love grooming!). She helps me with any tips she knows that can help me at home and makes sure everything is up to her excellent standards. Overall, I highly recommend Tess to anyone that wants to see their dog pampered and loved on. Petco and Wagly could really learn from Tess and her wonderful staff! read more

Tesslan Dog Spa - Enda at Tesslan Dog Spa! - Pet Groomers Near Me - Bellevue, Washington

This was my 8-month-old pup's first grooming, and Tess, Lorena, and Dakota took such great care of him! They try to make the grooming as low-stress as possible for the dogs (and the owners too, I guess) and so even though a lot of this was new for Theo, he was very comfortable by the end. When I went to pick him up, he was happy to see me but didn't want to leave! He wanted more love from Tess and Lorena. He came back looking great - his nails looked excellent and his haircut was very neat. He's a shepherd/spaniel mix so he has minimal grooming needs, but we'll definitely be back the next time he needs it! read more

Tess is wonderful!!! My dog is terrified of water and she's always super sweet working with him. She gave us a lot of tips in how to take care of him and gave some good grooming product recommendations. You can tell she loves the dogs and cares for them deeply. read more

Took our 2 Westies to Tess for the first time today. She is fantastic. Both cut perfectly as instructed, happy and relaxed at pickup. Clearly has a way with dogs. Very loving. Could not be happier and will continue as regular customers. Highly recommend. read more

Tesslan Dog Spa - Handsome lad. - Pet Groomers Near Me - Bellevue, Washington

Today was my dog's first appointment and we both highly recommend Tess and Tesslan Dog Spa! My dog is a rescue and can be fearful and anxious in grooming situations. I scoured Seattle and the Eastside for low stress grooming and crate-free environments and I'm relieved to have found Tess. Unlike other groomers, Tess books her appointments one at a time so each dog receives individual attention and is never put in a crate to wait. Prior to our appointment she called me to fully understand my dog's history and needs. In the past we've given our dog a mild sedative for other groomers, but - per her request - Tess was able to groom her without any medication and our dog did not have any negative reaction to today's grooming! I can't say enough good things about Tess' approach to grooming and dog handling. We will certainly be back! read more

I do not recommend this groomer. In my opinion, they do not care about your pet's well being. High staff turnover.