Amazing service - I bought my Kipling crossover bag over a year ago and lost its long strap during my travels. I happened to walk into this outlet store over the weekend and asked if they sold spare straps. They very politely said no, but they had a bag of "orphan" straps I could look through. So grateful I was able to obtain one strap instead of having to buy a whole new bag when my bag is still in great working shape! Lovely ladies and wonderful service in an era when it seems like all the big companies nickel and dime you. Thank you! read more

Kipling - Outlet Stores Near Me - Waipahu, Hawaii

Bagaholic...love all totable things! I've been blessed to be gifted several Kipling totes and the lightweight fabric makes it a favorite choice during travel and with so many styles to choose from and without any retail stores in our mall this outlet shop in Waikele Premium Outlet is a great convenience for choice options. I've been staring at the latest collaboration with Snoopy as it's so tastefully done with the super cute prints one can hope and keep an eye for the deal as they have in the back of the store bins filled with clearance items that's slashed incredibly low that has me finding a place in my accessories for use. The sales associate is very helpful if you're looking for a specific style or print as this super tiny shop is packed full of that cute tote with that adorable friend hanging there cheering you on. Thank you! read more

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small shop but many item! i buy 6 item because matching set! ladys inside very friendly and helpful.

If you like Star Wars, they have a small collection of bags: a small backpack, lunch bag and a bigger backpack. The smaller backpack was a little over $100. They have some decent sales on their other bags. It's a lot more reasonable than I originally thought. They have a variety of different types of bags. Most of their bags come with the same monkey keychain that's the same color as the bag. I wish they would allow you to swap it out for a different color. read more

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Clearance prices are really good here! Plus - our Sales Tax in Hawaii is JUST 4.17 percent! My mom, my sister, and my aunty have Kipling bags. They use them every day and during vacations in Las Vegas because they are durable, light, and have pockets so the contents of the bag are organized. I looked at the outlet in Vegas, but I waited until I got home so I didn't have to carry it back. Good move because of the helpful service and lower sales tax! This shop in Waikele Outlet mall also has free parking and is tidy and convenient! I found a dark blue bag to give to my youngest sister for Christmas. It was perfect because the monkey was named "Matt" - the name of her boyfriend! haha! She noticed! Yes - each bag has a monkey with its own name! Looking through the Clearance section, I found a black tote bag that I can use for shopping days. It's really practical; matches everything; has 2 short handles, and a long shoulder strap; and can hold all of my stuff. The sales person said it's a really good deal, it's the last one, and if I don't get it, she will... so I got it! LOL! If they take my suggestion to put a handle on the bottom of the luggage (at the end where the wheels are), I'd get one... read more

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Hit and miss, you can find some really good deals at Kipling and this is the only Kipling store on the island, a full dedicated Kipling store where you can actually get any good deals from! There are also items online that the store doesn't carry either so it's another place I shop too. Because we "window" shop enough here, and they welcome myself and my , the staff is always so welcoming to the both of us that it makes shopping at Kipling so pleasant! I do find great buys too and the staff knows what I like and what I look for in a bag! Do support this store! read more

I don't really shop too often anymore but I was there last weekend. I have quite a few Kipling bags and love the lightweight material they use. The bags are also well made and don't wear out. Planning ahead for my impending trip I thought I see what they have. Perfect! Found a great bag. Lightweight, nice size and pockets for water bottles. Love the shoulder strap. The ladies are really nice. Last weekend they had vags at 60%off, and then 30% off of that! The bag came down from $129 to $30 something. Only problem was the colors. Then they showed me the same style bag for 50% off, then another 30% off... so from $129, it was down to $47 or so. For $10 more I got the color i want. If you're looking for a cute, lightweight, well made bag, Kipling is the place. read more

It's been almost a week that my Hubby & I have picked up an order from this Kipling Waikele Store & we were pleasantly Surprised with the great Assistance of Michelle & Mark, Huge Kudo's to the both of them, for not only taking on a task of "14" Personalized Tote Bags & 1 Personalized Fanny Pack also, which were all personalized by Mark, but they also helped us choose the colors for ea & every person that we were purchasing it for, that was another Huge help for us!!! I was such in rush when we were leaving our home last Wed, the day that all the bags were going to be given out for an Appreciation & Mahalo gifts, that I didn't even take one photo of the very well done Personalized Colorful Tote Bags & the one Personalized Fanny pack for A Doctor, but I just took one picture of my Polka Dot Wristlet today with my Hawaiian name on it, yayyyyyyy...Lol! Hana hou, Mahalo Nui Loa Michelle & Mark for your really Wonderful help & your patience with us, esp my Hubby & his witty Humor, Omgosh (Haha!), but really the both of you made our Shopping in your Kipling Store a very enjoyable one, esp when the both of you helped us choose the colors of the Tote Bags!!! Thank you! Thank you! Everyone really enjoyed their Kipling Tote Bags, esp with it being personalized as well!!! I will definitely be back to your store again, the Holidays are right around the corner!!! Great, great service here @Kipling Store @Waikele, ask for Michelle or Mark, they are Super nice & very helpful!!! Mahalo Nui Loa M&M. read more

Kipling - Outlet Stores Near Me - Waipahu, Hawaii

Happy me! There is a sale with 40% off plus an additional 20% off! Found a hobo that is just the perfect size for crossbody wear. Didn't have the exact pattern I wanted, but for $32 I can adjust. These bags are lightweight with lots of pockets for convenient storage for all your stuff! Love the little gorilla sidekick that comes with bag! Woo hoo! read more

The sales clerks here got the RBF. I know I'm not a Japanese client that just stepped off the tour bus, but no need gimme da stink eye when I walk in your shop. We still bought something here because wifey wanted a bag but I would've rather purchased it from a vending machine. read more

Whenever we visit Waikele Outlets, this store is one I love to stop in to see what's new. I'm always drawn to the cool prints and patterns Kipling comes out with. Although this is an outlet store, I think the pricing starts out high and even with the discounts certain items are still pretty pricey. So far I've purchased a school backpack for my daughter and the 100 pens case for part of my stationary/scrapbooking items. My daughter has been really enjoying her backpack as it has many different organizational pockets and slots. She's able to store all of her binders, books, folders, pencils/pens very neatly into it's designated spaces. I'm sure being in elementary school does put this bag to the test and it's been through the ringer. I am happy to say that it has lasted for 2 years straight with no tears, holes or breaking of any zippers like other backpacks we've gone through. I guess it really does pay off to pay the price for Kipling items. Every visit I've had has been an excellent one. The store is clean and presentable. The staff are all nice, friendly and helpful. I only purchase things on sale or clearance and most of the time I'm able to find a good deal. I highly recommend shopping here for the outlet prices especially if you're into fun, bright and colorful bags. read more

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Mom was looking for a Fanny pack to wear during her hikes at diamond head. So we came here and found out that they were having a sale! everything was like 50% off! This nice lady helped my mom find the perfect Fanny pack for her hike and she did found one and bought it. It was only $27 and the original price was like around $50+. The lady kept talking to us and helping my mom with her choices since my mom likes to ask weird questions... I really love this brand because the material they use for their bags are really decent. I would totally come back and buy myself a Backpack for school. Coming back again so wait for me:D read more

Kipling - Outlet Stores Near Me - Waipahu, Hawaii

Cyndy's Bottom Line: Good selection of Kipling. There is a good selection of items. There were sales on practically everything in the store. I wish they had the sale when I bought my wheeled back pack. The sales associates will let you know on all the sales and merchandise. read more

Kipling - Outlet Stores Near Me - Waipahu, Hawaii

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OH, KIPLING! You make the best, functional bags. When I discovered that we had a Kipling outlet, I couldn't wait to visit! The outlet is located at Waikele Premium Outlets near the Food Court area. There is only one entrance in, so make sure to look for the door across from Kate Spade's side. The prices are awesome! I have purchased a few pencil cases for super cheap. My daughter and I just bought purses at more than 1/2 off retail. The customer service here is also excellent. They are always willing to help you find a certain color or style. They will grab an untouched item from the back for you. I really like that! They also have a rewards program that they can sign you up for. I LOVE that idea. So, if you love Kipling bags, saving money, and great service - come here! 24 read more

Kipling's have AWESOME employees! There's never a day I go in there, and my experience is welcoming and personable. They employees get to know their customers, they are helpful and knowledgeable about the company and products. I didn't go in to make a purchase today, but because I found something functional to my daily use for work and personal, I made a purchase. Kipling's products & employees are AWESOME! read more

I bought a full set of luggage for my family and went on our trip. On our way home my luggage got damaged and I was devastated. The luggage was so easy to use and super light. On top of , I had the whole matching set!! When I brought the damaged luggage back to the store, I was apprehensive and waiting to see how they would handle the situation, the sales ladies were so nice and accommodating!! They replaced my bag, unfortunately it was a different color because my color was gone. But I am still a very satisfied customer!! They are the most kindest and generous staff that are full of aloha!!! I recommend anybody looking for good quality and great sales on luggage to go here!! read more

I will cut to the chase. We have bought multiple purses in the past from here and there was decent service. But, today really left a sour taste in my mouth. Keep in mind it was not busy and there is a limit of 4 customers allowed in the store. When we walked in, there were no customers. There was no acknowledgement or greeting from the two sales ladies. Guess what they were busy doing? Talking story seems like a prominent part of their job. They kept talking story while I walked around with my mom for a good 15 minutes. We went to other stores later and everybody we encountered offered assistance. Hopefully this is not the type of service that is provided once more visitors come into our state. read more

Noelle and Alyssa were awesome! Excellent customer service. This Kipling store has most if not all of everything they sell. Great store!

I love Kipling products, but the customer service is terrible. I had purchased a set where if you buy 4 selected items, you'd receive 15% off purchase. I got 3 items in the same print and the 4th in a different print as they didn't have the matching print. After a week, I decided I just didn't want the 4th item as it didn't match my set and it just wasn't that cute. I went within 7 days and they had an even better sale. The new sale was purchase 3 eligible items and receive 20% off. Well, I thought I could get a price adjustment. Even better! Well, according to the manager, in order to do a price adjustment, you need to bring all the items back, return and repurchase. EVERY PRICE ADJUSTMENT I'VE DONE AT OTHER RETAILERS ONLY DID IT BASED ON THE RECEIPT. Their procedures for price adjustments are a little off. Needless to say I was annoyed that I couldn't get a price adjustment without my items and I had already cut the tags off 2 of the items. I then asked to return the 4th, non-matching item from the set I purchased since I didn't the style and the fact that it didn't match the rest of my items and she told me since I bought it in a set, and it was a promotion, the rest of the 3 items would go back to regular price. I got even more irritated. So I decided to keep the 4th item and bring back all 4 items and return n repurchase them at the lower price. I left the store and called Ala Moana to see if their policy was the same. The manager at that location explained every location has their own policy and if I were to go to their location, she would do the price adjustment based on the receipt. So, I then when back to the Waikele store and told the manager I was going to return my item and that Ala Moana said they'd price adjust my receipt for me. The manager was not very friendly at this point and basically snubbed me. Funny thing is to return this item, she said she had to return all my items, as the system didn't allow her to return just the 1 item since they were purchased in a "set". This would make sense to me if it was rung up as 1, but they were all rung up individually. Makes absolutely no sense. So she manually entered the other 3 items in my receipt as a return and then re-entered them manually as a purchase at regular price. If she had to do all this for the return, why couldn't she do this to price adjust? They don't seem to value customer service here. Ala moana customer service much better. For now, I think I have enough Kipling products and won't be purchasing this brand for awhile if ever again. read more

We love the brand but the customer service at this location needs to have some aloha spirit and none of that high nose attitude. We came in and bought three bags from this place and the female working gave me such a bad vibe as soon as we walked in. The two male employees were very friendly and helpful. The female must have had a bad day because she snapped at the male employee who was helping us and who was telling us about the sale they are having and she just started to shake her head while counting money at there cash register and saying No! And then corrected the male employee and said to him "You should know this by now." As a manager you don't want to make your employees look bad because it makes the company look bad as well and you don't want your customers to feel uneasy. Maybe she should go over everything or have it written down so it's easier for the staff to remember. She also did not apply the additional 20% off coupon that was given at the entrance of the shop on two of three items. We contacted the shop and the female will do a price adjustment with just the receipt. Hopefully the next time we go we won't have that uneasy feeling.. read more