There were 3 staff on the floor. The young shaggy guy was very nice and the older gentleman with…read morethe walking sticks was very helpful and seemed knowledgeable, didn't seem to pushy with his knowledge. I was looking for particular products and was surprised to find half of them in store- I've had a hard time finding them anywhere but online. I would definitely go back should the need arise- there are several very neat wood options, and lots of cool options for staining/ sealing, etc.

Bend has nothing in the way of a woodworking store, so I find myself ordering online. Which is fine…read morebut I like to browse the aisles. So with a trip over the hill to Eugene, a stop at Woodcraft was a must. - This is a fully stocked woodworking outlet. They have everything in the way of supplies. - Prices are reasonable. One doesn't get into woodworking to save money, though. - Friendly service. I typically don't need or want help but being asked when I walk in the door is a plus.

SilverFire products are amazing. Not sure what the issue is with the previous reviewer, as the…read moresmall business owner Todd is very honest and transparent with any questions or charges. (And yes, it is a small business, Todd is often the sole employee with one or two max young helpers; usually his sons). Shipping heavy stoves is very expensive, and occasionally he has to adjust the shipping prices. I know from experience crazy amounts of duty and import charges can occur and at times likely he has absorbed costs to make them as affordable as possible for people. SilverFire also does great humanitarian work; check out their website pictures and videos. Google Youtube videos for accurate reviews of this company and their products and you'll see that these stoves work great and are perfect in this COVID day...perfect for off-grid cooking and emergency water and food prep, etc. They also sell things like solar lanterns, really quick boiling kettles, solar ovens (I have one that I use in sunny California), etc. I also own the scout stove and that's my fave quick little one that works super efficiently.

I have a scout and a pizza oven, both are great and do exactly what was advertised. Very efficient…read moreway to cook food or heat water. I hiked up to the top of a small peak in the cascades and used some pine ones to heat up some water for food with the scout. It was snowing at the time! We use the pizza oven for pizza (obviously) but it's great for anything you would use a normal oven for. We used to lose power a lot in our last house and it was great to be able to cook food even when the power was out. Highly recommended. I think some people are expecting amazon levels of service... I think amazon has enough of my money, it's nice to support a small business. Thanks Todd!

Very educational about the installation and what to expect. The installers were on time,…read moreprofessional and very tidy. I had gotten three other bids, two of which are big in Eugene and they expected me to do all the measurements, buy the stove and then find me an installer! I highly recommend Ambassador for their professionalism, quality and friendliness.

0/10 recommend! Let…read moreme start from the beginning. When we first went into look look at fireplaces everything went great. Customer service was great and we found a fireplace we really liked. Once installation began everything went downhill. When the installation was made the employee was grunting like he was about to pass out. Even the neighbors heard it. I thought I was going to have to pick this guy up the floor he was about to pass out. That day it was raining and your installers walked in and out of our house without whipping their feet and left muddy tracks all over our floor. We then had the inspection from the city. When we first got the quote we were told we needed to add an outlet because the stove had a fan. It was an additional $600 to add this outlet so I said we could do it ourselves. All I needed to know was where I needed to place it. They told me anywhere is fine. It could be floating in the back. That's what we did and we failed the inspection. They said it was a fire hazard. Which made sense. The inspector asked for more info from the manufacturer so we can find out exactly where it needed to go. I called ambassador and they told me they could not help me because the outlet was not added by them. But they would have the owner call me. He did and he said this is how they usually do it and don't have problems. He said he would speak to the inspector directly and send me pictures and more info on where I could install it. . Which i appreciated. Except nothing was ever sent to me. I had to reach out to him multiple times for more info on where to install the outlet. It took several weeks for the outlet to be installed properly and the inspection to pass because we had prior engagements that made it so we couldn't solve this right away. Finally the inspection passed and we were ready for them to install the last parts of the fireplace so I called them to set this up. They told me their next appointment was not for another week and a half out. I asked if there was any way we could be squeezed in as it was only a few parts that needed to be added and we would be going on vacation for 2 weeks and would not be home when they had the next appointment. They were able to fit me in which again I appreciated. We couldn't wait to be able to turn on our new stove. A few hours after making that call I get a call that I missed from the owner. He left me a voice mail and a text asking for me to call him back regarding our project. I thought oh my gosh. Something is wrong with it. Nope. He just wanted me to make sure I made the payment before leaving town. Lol. I said no problem. I will make the payment once the work is completed. He was not happy. But we left it at that. The owner then texts me again asking to make the payment before leaving on vacation. He asked me a total of 4 times. Which was WILD to me. Their contract states we have 15 days after the project is done to make the payment before leaving the project was or even done! I told him this and he said the electrical part was not his responsibility which was what had set the entire project back. But with the negative experience I had I was afraid if I made the payment before the project was done they would not respond. So I waited until the last expecting passed and the second the inspector left I called to make the payment. The installers call me the day they were going to come finish the installation advising they would be here in 10 minutes. I made the necessary schedule changes I needed to make and put my dog away waiting for them. One hour passed and they had not showed up. I called to ask what the delay was and they said their paper work had been mixed up and ended up going to another house. It would have taken them 2 minutes to text me or call me and notify me of the delay. Also one of the ladies that works in their office is super rude and hates answering questions.

Outstanding service and attention! Apparently they are under new ownership…read more My old fireplace bellows finally crumbled in my hands from years of service. Driving around and calling proved useless as the only bellows we found was almost $300!! It was gorgeous though, but too beautiful to use. Finally, Home Depot Customer Service recommended this small mom and pop shop. I'm so glad they did! We called them and yes they have bellows. We drove over and were greeted with a smile. I was stupefied to think I'm going to a sewing and vacuum repair for a bellows?!? What?? Uhh, okay, then I might go to a burger joint looking for a car wash?? ... Jokes on me as this place has it all! Yes, they have loads of sewing and vacuum equipment, supplies and repairs, plus they have a beautiful selection of pizza ovens and outdoor barbecues. There was one pizza oven in particular that really caught my eye. This beauty would go well on my patio deck next to my smoker. It runs on either wood or propane and is assembled on a really nice frame with shelving. It can do fairly large pizzas as well. Other areas of the store surprised me as there was also a nice variety of wood and pellet stoves as well as a section for sewing and vacuum. I ended up with a nice quality bellows for less than $100 and a firewood tote that was made from recycled canvas materials and very sturdy. The store is clean and well organized with quality brand names. Staff are polite and friendly and they mentioned they are new owners. I would definitely go back for more supplies.

The crew at Viking Sewing saved the day! I am very attached to my 50 year old Viking Sewing…read moreMachine, which my mom bought new and taught me to sew on. It has followed me to many moves, and has made clothes and gifts throughout the years. A few years ago, the button hole feature did not work. I took it to the center, and was told it was not worth fixing. So I just worked around its idiosyncrasies, and my husband bought me a new Brothers Machine. What a piece of junk! I hated it, and used my Viking as well as I could. Recently, I decided to at least have my old Viking cleaned, and took it in for service. A whole new crew--and THEY FIXED IT LIKE NEW!! I am SO HAPPY! And it was only a week to do, and reasonable rate. Can't say enough about the great service. Please support this business.

Went into the store the other evening, no one came to help us, the next thing they were shutting…read moreoff the lights. I went back into the store this evening and tried to find out what was up. A young man named Alexx Stanner jumped my case saying I was racist because the gentleman that I was trying to talk to was black. He also told me to get lost and go to Aaron's. Jason was manager there for many years but recently passed away, he was awesome! I have never been treated so poorly in my life! I will be cancelling my accts.

My wife and I went into this rent a center on Main st Springfield oregon and spoke with Jason the…read moremanager and bought a couch which we paid cash for since he told us "it's brand new $450.00 + $50.00 delivery . It's an as is sale, which is no warranty" jason said! It's brand new, so we did not worry. They delivered it that evening and when they left my house i noticed a leg was broken and they did not deliver any of the cushions with it. Next morning I went to rent a center and spoke with Charles the driver and showed pictures of the broken leg. They said they would get there when his boss jason showed up but he's going through alot of family personnel stuff so we don't know when we can come get it. I went home and waited and After calling them multiple times and spoke with Charles everytime,, I kept getting the run around on pick up times. I started asking for Jason and evrytime Charles would tell me Jason is with a customer and he will call you when he's done. Well after getting this 3-4 different calls I told Charles, "I'm a dam customer and I'm a cash customer, so I'm listening to a female laugh at me during these calls and other employees laughing and commenting, " oh he's trying to get his money back, good luck" UNQUOTE! Charles has me on speaker phone every phone call. I finally spoke with Jason and he said he would send the guys out to get the couch after lunch and I will try and get a replacement from another store because my boss and corporate don't allow refunds on cash sales! Now it took a couple more calls to get Charles to come get the couch and he came alone knowing im disabled. He showed up alone and needed my help or he couldn't do it, so I had to help even though I'm disabled and got hurt helping him do his job. I than asked about a receipt ot replacement and he said, "I'm just the driver, you need to speak with jason", OH I see where this is going. I spoke with Jason and he said I need to dispute the charge to get my money back because his boss and corporate dont allow refunds on cash sales, I said it's on a credit card. WOW, im a DISABLED SENIOR VET and this is how Rent a Center treated me?? HUMILIATES, DEGRADES AND TAKES ADVANTAGE OF A DISABLED SENIOR VET, !!! What next??

These guys go out of their way to keep their customers happy. I had never been here until last week…read morewith my brother. I knew the business was here, but never really paid much attention to it. Mike and I stopped in so he could get a new light for his hot tub. I was surprised by the variety of merchandise they carry, spas, patio furniture, outdoor fireplaces, grills... anything you can put outside, it seemed like they had it. The employees here are super laid back and it was actually fun to sit down and chat with them. Kinda reminded me of like seeing an old friend at the store. Relaxed, lots of laughs, and nice. Not the formal, salesmen type interaction. Their level of customer service is awesome. Not only did my brother tell me about previous experiences while we were there, but I witnessed it myself as well. My brother had problems off and on with the spa he had purchased here for a while. I think he got a lemon, which even the sales clerk thought too when we were discussing it. All of the accessories gave him problems, lights, stereo, ect. Finally the salesman just returned it and got him a brand new spa. I don't know exactly what he had to do in order to make that happen, but it wasn't easy trying to make it happen. They had ran a sale on lights the previous week. My brother didn't make it in before the sale ended, but they still gave him a discount on it, even a few days after it ended. I was very impressed by how willing they were to go out of their way to keep a long-time customer happy. I don't have an immediate need for a business like this, but based on the interaction I had here, I would absolutely recommend it to everyone. The relaxed, helpful atmosphere, and level of customer service is just impressive. I wish all businesses went out of their way to take care of their customers!

My wife and I went to the fall home show and visited the Emerald Pool & Patio booth. We met Tyler,…read morewho was very helpful and informative. We ended up buying a Bull Frog spa from them. Every step of the way was exactly how we were told it would happen. The spa arrived sooner than expected which was awesome. The delivery team was AMAZING. From getting the old spa out to getting the new one in place, the delivery crew was very polite and professional. Even spent the time to go over our new spa and gave helpful advice on other important things. I would highly recommend Emerald Pool & Patio. Awesome place to do business with.

Let me take you back because this right here might've been one of the coolest, most unexpected…read morenights of my life. So I roll up to Onsen Hourly Hot Tub & Sauna Rentals like a man who's got it all figured out swimsuit on, towel in hand, probably standing there like I'm about to give a safety briefing. I open that door... and instantly realize I am wildly overdressed for the occasion. Steam hanging in the air, candles flickering like we're in some low-budget romance film, and not a single person concerned with formalities. Just laughter, music, and that free-spirited, slightly janky charm of 30 years ago when nobody cared if things matched they just cared if it felt right. And those girls? Oh, they clocked me immediately. You could see it in their faces half amusement, half "we're about to fix this situation." There's some playful teasing, a little splashing, and next thing you know, I'm being coaxed into the tub like it's some kind of initiation ritual. I'm pretending to resist, holding onto what little dignity I had left, but let's be honest that ship had already sailed the second I walked in dressed like a lifeguard at a party that clearly didn't need one. Before long, it turns into full-blown chaos in the best way. People laughing, trying to pull me into the water, glow sticks getting tossed in like we accidentally invented a neon hot tub rave, candles lining the edges, and yeah someone passes around a little herb like it's part of the ceremony. It wasn't fancy, it wasn't polished heck, it was a little rough around the edges but that's what made it perfect. It felt real. Like one of those nights you couldn't plan if you tried. And somewhere in all that between the laughter, the steam, and me finally giving in and joining the madness I remember thinking, this right here is something I'm never gonna forget. Not because it was wild, but because it was genuine. Pure, unfiltered fun with zero pretense. What blows my mind is coming back all these years later... and realizing you can still tap into that same energy. Maybe you're a little older, maybe a little wiser (debatable), but the spirit of the place is still there. The hot water, the open air, the freedom to unwind your own way responsibly, of course but still with that same spark that made it special in the first place. Some places change. Some places lose their magic. This one? Still got it.

We love Onsen! So relaxing and great staff. The spa area is always clean when we arrive and the…read morerates are very reasonable. We always look forward to a visit.

We purchase a couple of yards (in total) of the Blended Mint Compost, for several garden spots on…read moreour property, every year among many other products to get us through the summer. The half yard of the Blended Mint I just finished distributing was disappointing. A lot of big dirt clods that had to be broken down either by hand or by pounding with the back of a shovel. This load also included rocks, sticks, several scraps of blue tarp and other unidentifiable plastic bits. Many of the clods were just clumps of dry, brown, hard, dirt. A contrast to the rich black color of the Mint Compost. We really like Lane Forest Products and it's convenient location and nice employees. In comparison to prior seasons we are disappointed in the quality and consistency of this once great product.

For ard debris, wood & concrete/brick recycling this is the best place to go from my experience…read more Much cheaper than taking it to the landfill. Easy to drive through, pay (by truck load size not weight) and easy to back in areas to unload. Sometimes the young guys working will even help unload. Always try to have some cash on hand to tip them for their help. Also, great place to get your decomposed granite, fill dirt, sand and rock. Great selections, good prices and good customer care!! Highly recommend this place, they always make me feel welcome and are very helpful.

Love working with Midgleys. Great attention to detail and customer service. Would reccomend for any…read morewood stove needs

We discovered only after the fall chill descended that the fancy, idiot-proof Heat&Glow gas log…read morefireplace operated by a wall switch in our "new" house was blowing black soot, so much that we couldn't even see through the glass enclosure. We found Midgley's through the manufacturer's website, where they're listed as an authorized service provider. Unfortunately, Midgley's is very popular: that was November, and we couldn't get a service appointment until January. So we waited with our cold living room and our fingers crossed that it wasn't something expensive. Andrew arrived right on time and did a fabulous job taking the whole complicated thing apart and cleaning it meticulously with a brush, vacuum, and spray cleaners. Turns out that yes, there was actually a set of logs behind the thick layer of black soot on the glass, and that the original installers forgot to open the air intake! That's right, it was completely closed, which was a simple fix but could have been a complete disaster if we'd continued to use it. Whew! The standard fee for a maintenance service call is $199, and they give a discount if you preemptively schedule maintenance in the off-season (summer). They recommend service yearly, and I can see why. Five stars for the excellent tech service, four stars for the scheduling. Next time, we'll know to plan ahead.

The outside of this business is so inviting! You will find colorful tables and signs that say "60%…read moreoff!" You walk into a showroom with some exciting and inviting items for your backyard oasis. My boyfriend and I just bought a house and it came with a hot tub-a first for both of us. We were excited to find a store that specialized in pools and spas! The most *unfortunate part is the owner. We went in to simply buy hot tub test strips. We were side swiped by the owner who was going to 'help us' She treated us as though we were being screened for adopting a child. She was anxious with a superior tone that would make anyone feel scolded. It was uncomfortable to be around her. There was no browsing or space to look for the supplies-because she definitely owned the room. We wore masks and were respectful to maintain social distance. We simply were quiet and stayed on task asking for test strips. She went on and on about how she 'always has to educate people about their spas.' He voice was loud and she would eye each of us-looking us up and down. At one point my boyfriend said, 'so do you not want to sell us the test strips?' After we were scolded and schooled on our spa we left feeling just icky. Why would anyone ever shop there? Best wishes if you dare to enter....

Our family has been customers since 2012. The staff knows our names and has helped us in a variety…read moreof ways, such as solving pool chemistry problems, emergency pool pump replacement when we were out of town, and figuring out the best way to enjoy outside living in the Pacific Northwest.