I bought a few of their indoor plants since they have a unique selection. a small fern turned…read morewhite, which is a sign of a parasite or other disease. Instead of acknowledging the obvious, three employees, including the manager chose to scold me for not watering it enough. This is nonsense as I have tons of plants, including ferns, none of which are having problems. this one plant clearly was diseased. They initially said all plant sales are final but then reluctantly the m said in a smarmy condescending tone, "we'll make a one time exception." To that, I said, "nope," turned and left the store while telling them they just lost a customer. I won't go back. attitude matters. Don't treat your customers like children. Just bc you own a store doesn't make you a superior or sublime expert. You didn't know me. You assumed the worst and left me feeling belittled. You don't deserve my patronage.

These folks ship the finest nutrients with the finest care. Their SWAG is off the charts as well,…read moreespecially the new black offset logo hat. Buy you some... OCGFAM BABY!!!

A supply store that actually cares about your business and success. The price points are great and…read morethe service is better than any other grow stores I've been too.

They publically post their political opinions, which go against the grain in Eugene. Furthermore…read moreit's mostly overpriced salt and water in a bottle.

This place already has the worst hours and I come at 120 and no one is here I wanted to do this…read moreshit at 8 or 9 you know before it gets to hot for plants but no fuck you grow gen

My favorite part of Down to Earth is the building. Not knowing the history of the building itself,…read moreit appears to have once been some sort of granary warehouse. All the chutes and various chambers are very intriguing, then you get into the wares the store offers. Very much in sync with the atmosphere of the building. It would seem that whatever hobby or craft you are into, they have some of what you need. They definitely have plants, containers and such covered. Next is the cookware, then canning supplies, storage containers, macrame, animal supplies, personal care... the list goes on. The neat part of it all is that it all feels so vintage yet new. A very holistic shopping experience.

What a great find this garden shop was! I could spend hours in here yet was on a schedule and able…read moreto spend an hour perusing the beautiful and eclectic merchandise including everything from plants, garden supplies to kitchenware, jewelry and cards. The prices were mostly reasonable which was a bonus. I purchased a beautiful windchime, a soaker hose and face mask. This will definitely be a stop next time I visit Eugene.

I buy pine pellets here for my cat to use as litter. For $7.99 you can get 40 lbs so it's a much…read morebetter deal and much healthier for you and your cat. They keep the big bags in the warehouse, so you have to pay for it in-store and then pull up to the loadout area to pick it up. The people here are nice, fast, and knowledgeable. The store is clean and has great selection, and the parking lot is big. It's easy to get in and out of from either direction. I'll definitely keep coming here to get pine pellets, and possibly other pet supplies in the future.

They never seem to have anyone in their garden center to help with questions or anything. Maybe…read morereallocate a cashier to the garden center and train them to help their customers instead of having all their staff indoor. Otherwise people will flock to Jerry's or grays garden center. They have staff there who are actually knowledgeable and helpful.

The dog grooming shop was wonderful for our rescue dog. Holly the groomer was very kind to Ethel…read morewho was very scared. She looked adorable after her trim and bath. They didn't use perfume on her which made us happy too. Reasonably priced and a great job! Thank you.

ABSOLUTE JOKE!!!! Paid for a Bing cherry Tree online. Drove…read more20 miles to pick it up. When I got there, they said they had no more in stock. But they would be happy to give me a rain ear instead and I said "that's not what I purchased" they did however, have some that were potted, but I would have to pay double for $59.99 . But at the same time, it would take several days to get my refund back that I already paid. I ended up speaking to the manager. She was extremely rude was completely non-empathetic that I just drove 20 miles on my Sunday morning.... The correct customer service here would have been to give me the Bing Cherry tree they had in the pot. I do ALOTof business at this store... THAT STOPS TODAY!I WILL NEVER PURCHASE ANOTHER PRODUCT FROM ANY WILCO STORE! F+ on customer service

Last year I bought a house. The previous owners had planted running bamboo along two fence lines…read morewithout any sort of containment. It had spread out in every direction including in to my neighbors yards. There was a lot of it and nothing I could do by myself. Chris came out to look at the situation and give me an estimate. He is the nicest guy and knows all there is to know about bamboo. He and his crew (also very nice guys) worked hard for a couple of days and removed as much as they could find. He gave me follow up instructions for any stragglers that may have escaped detection and said I could call him for any extra assistance as needed. I am fully satisfied with the service they provided and will definitely call them for any future needs.

I was looking to get some bamboo for a privacy screen, and knew I wanted clumping bamboo, but not…read moremuch else. Chris was very knowledgeable and friendly. He listened to what I wanted to do, and quickly showed me to the bamboo plants that would work. The price was great, and he even delivered right to the spot where they'd be planted, for a very reasonable fee. If you have bamboo needs, Chris is your guy.

This place feels like a best kept secret. Their prices on compost, perlite and other amendments…read morebeat everyone around, even Bi-Mart. Bring a bucket, get a tare weight, and scoop your own of one of any number of ingredients including comprehensive organic fertilizer (COF) mix . You can get local delivery for $20 if you don't want to dirty your car with bags of mulch and compost, or just need more than will fit.

We always love coming directly into the store, especially during the spring and fall growing season…read morewhen a full array of vegetables herbs and flowers are in stock. We routinely come in for chicken feed and related supplies-this store has *the best* selection! But that's not all. The service is superlative. The staff members are excellent educators, very knowledgeable about their wares, and willing to spend time to answer questions. We just found out they have delivery to the Eugene area!