All I have to say is this place is great. We have held 3 funerals here in the past 5 years . Last one was on the 17 of February. Amazing people . Treated everyone kindly. Went above and beyond with my husband. I truly am grateful for the people that work here. Mr Stuart was great . I highly recommend this place . Small but beautiful. Made us feel at home . Thanks again read more

If I could leave no stars I would. Unfortunately a loved one passed away in Texas who was from California. We looked upon king tears to take over to transport his remains back to California however it was not easy. Not only did the family not expect his death in the family but the staff was completely rude. Although our loved one had family in Texas we were unsure whether we were going to bury him there or in California ultimately we decided California which took some time for that decision and King -ears could not wait for an answer. The staff member Brandon Lanes not only was pushy and very aggressive in the decision making but also very rude. He was threatening family members that they would just have the county come pick up the remains and he will be buried in Potters Field and many others unprofessional statements. Whether it was an email or phone calls the staff was completely unprofessional and when dealing with this type of matter you would not expect in regards to this business. Their goal is clear and concise which is to collect payment and money but at the same time the business that they are in you need to show empathy and sympathy to those they serve. I wish that no one has to to go through these times with this business as I would not recommend them. As for the previous reviews that have been left seems to be spot on. This was truly a disappointing experience. read more

Their customer service is impressive. They know the community that they serve and that makes families comfortable. The atmosphere is peaceful. read more

Not recommended. They are not compassionate. Save yourself some grief. Unprofessional and loved one will look awful...like botched job.

I paid for a minimum of 3 hours for my mother's funeral service. One of the ladies by the name of Vernell was very rude and rushing the guest who was coming in and they didn't get a chance to sign the guest book. She then came in rushing the preacher, and the preacher didn't get a chance to ask if anyone wanted to come up and speak. So the funeral service was only like 30-45 minutes. Then when arriving to the graveyard she was still being rude and barking orders for everyone to go back to their cars, all because was too hot. She continued to bark orders at the City of Austin Groundskeeper, and caused them to drop my mother's casket while lowering it into the ground. After the funeral I reach out to the Director Stuart Hines King about this matter, he insulted me by offering $200 for a refund. Not only I'm dealing with my mom's death, but I also have to deal with how King Tears handled her Funeral. I feel hurt and cheated out of my mother's Home Going Celebration. My Family, Friends and I did not deserve the treatment that we received. I beg you to have your deceased love one's service anywhere but here, they deserve so much better. I will never want anyone to go through what I went through. read more

If I could put this place and my experience with them in the negative digits, I would. Long story short. We booked our service on a Saturday from 11am-3pm. They rushed us out the side of the building by 11:45. People were still arriving when they were ushering us out and naturally a grieving family wasn't processing what was happening. They then escorted us to Evergreen Cemetery down the street and we couldn't sit down good enough before they were telling us it was too hot and to go back to our cars. At that time they started lowering the casket into the ground and was going so fast, they dropped it. After notifying management of the horrible experience we have to carry with us, he insulted us even further and offered to refund us $200 of what we paid. Please take your loved ones somewhere else. I'd love to see this place go out of business. read more

I have to echo what the other reviewer said: Staff was incredibly rude. In fact, I've never in my entire life experienced the level of rudeness from staff that I had at King Tears. I'm simply stunned and shocked. On Friday I delivered a thumb drive of photos to display on the video screens during the service, and the director said they'd try it in the morning and let me know if there were any problems. I never heard from them so I thought everything was okay. When I got to the funeral home, the director wasn't there and staff hadn't heard of the thumb drive. I tried to talk to the two staff at the front desk but they were more interested in playing with their phones than helping me, and just said they didn't know anything about the drive. I asked if they could look around for it, but the staffer just said, "It could be anywhere!" I said, well, can you start opening some drawers and look for it, to which he thundered back, "Do you know how many drawers we'd have to look through?!" I said, well, the last staffer who had it yesterday was sitting right where you are, so could you check the drawers right there? In response, he made a big show of wildly pulling the drawers opening and then slamming them shut without actually looking through them! There were numerous other problems, but the above tells you everything you need to know. When I later complained by email to the director, his reply was so terse, lukewarm, and incomplete that I got the impression that he didn't even actually read my complaint, or simply didn't care, or both. Clearly this business has no interest in customer service. read more

My experience with King Tears is the polar opposite of prior reviews. They handled by Grandmother's services in 2010 and are currently taking care of my big brother. They have treated us like family. They made my Grandmother look like she wasn't sick a day in her life. I know my brother is in good hands. They have done countless funerals for my church and they deserve nothing short of 5 stars. read more

They went above and beyond in their services during a very trying time for our family. Hoping I never have to use them again because of the nature of the business, but they make it compassionate. So they will always be my first choice for funeral services. read more

King Tears's staff was very rude at a funeral service that I attended on Friday. The woman that was driving the family car was very rude, she bumped into me and my two cousins and did not bother to say excuse me, and we were part of the family. When we asked for a program she was very rude ansaid there was no more and that we did not need to bother the family because they were grieving. We were a part of the family. I feel that the funeral home's job is to take care of the body and respect the feeelings of the family, everyone was grieving so this was not the time to be rude. I wanted to do my internship with King Tear's, but after this experience on Friday at the Pleasant funeral, I would rather go to Cook Walden, they probably will be more respectful and know how to actually treat a customer. read more

My experience with King Tears staff was very good. They helped me every step of the way with the viewing and funeral for my father. They were also very caring and at times went above and beyond to make me feel comfortable with the process. I am not sure why others have had bad experiences but I can only speak for my own and I would absolutely recommend King Tears for anyone who has lost someone. My only advice would be to be open, be honest, and hit the deadlines. Though it is a difficult time, they are a service/business and they have to make sure things run on a schedule. You have to go into it with the mindset that the Lord will get you through the process. The passing of a loved one hurts but do not allow your grief to cloud the business you have to take care of for your loved one. Though I pray I do not need to work with them anytime in the near future (the next 30 years or so :) ) I highly recommend King Tears. read more