My mother bought a prepaid funeral plan with Hewett-Arney back in 2018. At the time, the service…read morewas wonderful. Since then I believe the funeral home was sold to a third party. My mother's health had been failing for over a year and she went into hospice on Monday and fell into a coma Thursday. She wasn't expected to make it through the weekend. I had flown in from out of state and my Aunt had come up from Houston. We went to see the funeral director Friday to finalize arrangements and set things in motion as much as possible. Getting information from him was exhausting. Perhaps I should've brought in a CIA interrogator? When I asked if we could have the funeral on Monday, he informed me he "doesn't work on Sunday". He also said he would need two days to prepare the body. We said we wanted a closed casket. He did assure us that if she passed on Sunday, someone would pick up her body so it wasn't just sitting at the nursing home. We went to a florist afterwards (recommended by a family friend, not the one he recommended) and they were amazing. My mother passed away Friday night, so we returned to the funeral home by appointment on Saturday. At this meeting David brought out a paper that had been filled out by my mother with much of the information on it we were discussing Friday. Information like; which flowers, what scripture, etc. You know, information that would have been helpful Friday when we were DISCUSSING those things. Particularly, flowers since we had picked them out Friday, which he knew we were doing! We had the visitation on Monday 5-7. He did not stay for the visitation, because he works 8-5. His assistant stayed in the office until we left at 7. She, by the way, is amazing. On Tuesday, with just over 2 hours till the funeral, he texts me that my mom looks very nice and the casket is currently open, however if I want it closed they can do that as well. Since I had told him Friday and Saturday that we wanted a closed casket, we were eating, and he had really pissed me off at this point, I didn't reply to his text. We were going to be arriving a half hour before the funeral which would give plenty of time for them to close the casket. When we arrived and my Aunt asked him to please close the casket, he SCOLDED us for not replying to his text. Changing from an open casket to a closed involved him moving the flowers over, closing the lid, and repositioning the flowers. You don't get to scold the grieving family like that! NOT acceptable. To top everything off, he signed the guestbook at the very top! He didn't ask first. He didn't sign at the bottom after all family and friends. He signed at the top!! He seems to have zero EQ and zero customer service skills. Since he is in a service industry that requires compassion, those are pretty big deficiencies to have. I believe my Aunt was very accurate when she said he is like that person getting ready to retire and has already mentally checked out. As I mentioned earlier, his assistant Rebecca is amazing. She knew that my mother loved butterflies. She took the initiative to add a row of butterflies to the funeral program - they were beautiful! That little added touch meant SO much to everyone at the service. She should be the front person for the funeral home instead of the insensitive jerk that we dealt with. It is unfortunate that the reputation built up over a century is being decimated by the current director.

I found this Funeral Home on yelp and read reviews on Google after my grandmother passed. The…read morecouple that own and run this have been extremely helpful and kind during the whole process. We were impressed that their pricing was available online and straightforward. They own the crematorium, so getting our grandmas ashes back quicker is nice.

Worked with Emily on our headstone. She did a great job designing our monument! Getting all the…read moreart work and full names on the stone was not easy. Manufactured overseas, it has to be shipped to Belton. Central Texas did my parents stone. Great to work with them!

Emily guided me from the beginning to placement of our marker. she is professional, knowledgeable…read moreand so easy to work with. I appreciated every update she gave from purchasing through placement. I highly recommend Central Texas Memorial Company.

This team of professionals exceeded all our expectations, handling everything from pre-need…read moreplanning to even the smallest details with care and respect. Following the sudden loss of a family member who was uninsured, they worked quickly and compassionately to revise a plan that fit our budget so services could begin promptly. Throughout the entire process, John, Stacey, Crystal, Robby, and the entire staff treated us with kindness and dignity, making a difficult time more manageable. I highly recommend Heritage Funeral Home for anyone seeking thoughtful and professional service. Thank you all for your amazing support!

My mother passed and she had a pre-plan with this facility. We had an appointment for 12:00pm, but…read morethe funeral director didn't show up until 12:30pm. We had to repeat answers several times. Contracts weren't ready for us to sign, she had to keep going out and coming back into meeting. Spelled my mother's name for her...she misspelled it twice on the paperwork after that. Emailed her the obituary we had written, she didn't even bother to check her email before asking us for it. We had requested a private family service before a memorial service, but she posted the private family service in the newspaper instead of the memorial service, and she spelled my mother's name wrong again. When I brought it to her attention she blamed it on the newspaper. I spoke to the newspaper and they informed me that the funeral home sends the obituary to them directly. When I came to see how she had prepared my mother for viewing, no one even acknowledged me when I entered the building. I stood in the lobby for at least 10 minutes before funeral director came out of the chapel and said she was ready for me to see my mother, even though there was a lady sitting in an office in the lobby area. I don't find them to be very professional nor compassionate. I would not recommend this facility for your loved ones final preparations. Kimberly Eakin

I am so grateful that we were recommended to this amazing place.! This is such an amazing place…read morewith an amazing staff!! Mrs. Crotty is so professional and knowledge about her business.!! She honors her word and follows up with ALL HER AFFAIRS!!.. Such a blessing of establishments and people My son looked so good.!! I would definitely recommend this amazing place!!

During one of the most heartbreaking times of my life, Crotty Funeral Home was truly a blessing…read more After having a very disappointing and painful experience with Serenity Celebrations of Life -- who delayed picking up my daughter, failed to communicate clearly, and neglected our urgent requests -- we turned to Crotty, and the difference was night and day. From the moment we contacted them, the team at Crotty was professional, compassionate, and incredibly responsive. They treated us with genuine care and made sure every step was handled thoughtfully. They were attentive to our needs and also provided services specifically designed to support parents with younger children, which meant so much to our family. Every person we interacted with carried themselves with grace and professionalism. They were organized, patient, and kind -- traits that are so important during such a vulnerable time. I truly felt like they cared about us and about honoring my daughter with dignity and respect. I can't express enough how grateful I am to Crotty Funeral Home. They brought some peace to a situation that felt impossible. I only wish we had gone to them from the very beginning.

Would not recommend this funeral home. I would like to not even give them one star. Take your…read morebusiness elsewhere! Do not hesitate! No one that I came in contact with that worked at this funeral home showed our family any respect or sympathy. No one in this establishment expressed any condolences to my family. We may as well have held this funeral on our own. It felt as if we were a huge inconvenience. My families experience there today was beyond horrible. One particular individual, Cynthia M. Gibsons lack of client hospitality was distasteful and inconsiderate to say the least. She was rude, impatient, condescending, and had absolutely no sympathy, or respect for my interracial grieving family. We were screamed at by Cynthia M. Gibson to hurry and leave the funeral home, even though we had 10 minutes left to say our final goodbyes to our father. Although the funeral home was notified two days prior that there would be flowers, she stated they were unprepared, without a flower cart to transport flowers to the graveside. After a brief argument she conceded to rearrange the hearse to load the flowers for transport to the graveside. Also, she was very rude to the pallbearers in explaining how to load and unload my fathers casket. This was not a supportive nor lovely experience for our grieving family. These people are in the wrong business and need to re-evaluate their mission and goals. Please take the time to review my review with response from funeral home on their Facebook page. If comments are not found, please send me a message and I would happily forward them.

Misty at Dossman was so helpful to us from the beginning to the end of this whole process. She made…read morea horrible situation so much easier to bear.