Let me start off by saying planning my mothers funeral was not something we were prepared to do and…read morethis funeral home did not make it any easier. 1. We were promised we would get to review her obituary before it was finalized and we did not, they just posted it online and in the newspapers without us getting to look at it. It was so impersonal and did not say anything pleasant about my mother. Simply her name, where she was from and names of survivors and those who proceeded her in death. This was so upsetting, not even something you would want to keep. 2. We were promised we would be able to view her the day before the (open casket) service to ensure she looked perfect. We were told we would not have time the day of the service and needed to do this ahead of time in case there were any changes that needed to be made. Not only did we have to call the evening before wondering when we were going to get the go ahead to come see her, they stated they did not have time to prepare her because they were "busy". They had only gone so far as to dress her body. My sister and I not only had to fix her hair and trim her nails, we had to put her makeup on. I don't know if you've ever had to put makeup on your deceased mother but it is traumatic. 3. They placed her very awkwardly on a pillow so that she appeared to be tucking her chin in as far she could. She looked like she was suffocating. No care was given to my mothers remains and I would never ever want this experience for anyone else. Not only did they neglect her and treat her like she was an inconvenience, they still charged us to prep her for the funeral, which they didn't even bother to do. Worst funeral home I have ever been to and I will not be returning for their services. NOT TO MENTION: one of the first things he asked us was if she died from COVID and how it was to bad she hadn't because the government would have paid for her service. Save yourself the heartache, go somewhere else for your loved one.

From the owner: Specializing in: - Monuments…read more- Cemetery Equipment & Supplies - Funeral Planning - Funeral Directors - Funeral Supplies & Services

Worked with Emily on our headstone. She did a great job designing our monument! Getting all the…read moreart work and full names on the stone was not easy. Manufactured overseas, it has to be shipped to Belton. Central Texas did my parents stone. Great to work with them!

Emily guided me from the beginning to placement of our marker. she is professional, knowledgeable…read moreand so easy to work with. I appreciated every update she gave from purchasing through placement. I highly recommend Central Texas Memorial Company.

Lack of communication; numerous typos in the bifold materials that the staff should have corrected…read more Honorarium paid to the funeral home to give to the clergy and church was not given to them. Our family will never use their services again. Their lack of attention to detail make a difficult situation even more stressful.

The staff is very helpful and professional. Would recommend for families in this difficult timeread more

Everyone is so very nice and helpful. And the place is really pleasant. They truly care about what…read moreyou are going through.

This funeral home is excellent. I have no words to describe how nice the staff is. I recently lost…read moremy husband and he was laid out for family viewing in an excellent way. We were given time to pray and greave as a family. I have no grievances with them. They helped make a horrible sudden passing just a bit better. I highly recommend using them. Im disabled they helped immensely by waiting for payment,i have had to rely on others to drive to the facility. The quality and value was well worth it.

Contacted this funeral home in order to transfer my burial insurance that I took out in GA , so it…read morecan be used here in Texas. Everything will be the same so great value with this transfer over. Sabrina Young the owner came out to the house and I showed her everything I had and then we went from there. She is a veteran and the service officer at the local VFW POST. This is very beneficial for me being a disabled vet. She also discussed a lot of other veteran options and paperwork for the headstone and cemetery plot. I highly recommend this funeral home to anyone, but if you are a veteran this is the service you should use this service. Sabrina will be there to help your spouse through all the steps during this transition.

I would like to salute Sabrina Young for her work to build a veteran business that supports our…read morelocal community. Our experience on planning our funeral exceeded our expectations. We learned from our parents that pre planning our funeral is the best thing we can do for our family. When that day comes, the experience will be handled with Dignity and Respect!

Compassionate, caring and accommodating to ones wishes and needs. Thank you for all you did to…read morefinalize our warriors journey.

My mother passed and she had a pre-plan with this facility. We had an appointment for 12:00pm, but…read morethe funeral director didn't show up until 12:30pm. We had to repeat answers several times. Contracts weren't ready for us to sign, she had to keep going out and coming back into meeting. Spelled my mother's name for her...she misspelled it twice on the paperwork after that. Emailed her the obituary we had written, she didn't even bother to check her email before asking us for it. We had requested a private family service before a memorial service, but she posted the private family service in the newspaper instead of the memorial service, and she spelled my mother's name wrong again. When I brought it to her attention she blamed it on the newspaper. I spoke to the newspaper and they informed me that the funeral home sends the obituary to them directly. When I came to see how she had prepared my mother for viewing, no one even acknowledged me when I entered the building. I stood in the lobby for at least 10 minutes before funeral director came out of the chapel and said she was ready for me to see my mother, even though there was a lady sitting in an office in the lobby area. I don't find them to be very professional nor compassionate. I would not recommend this facility for your loved ones final preparations. Kimberly Eakin

It is not possible to have had a more professional, helpful and empathetic experience. The process…read moreof a christian burial is overwhelming. Much to do in little time. There is an announcement and obituary that must be written, casket selection, cemetery plot, images for a memorial slideshow, song selection for the church, selection of readers and pall bearers, a portrait must be selected and much, much more. Erin, Rebecca and David didn't just assisted with each task, they bent over backwards to make sure everything was perfect. There was a template to help with the obituary, guided assistance for selecting just the right casket and a portal for uploading pictures. No matter what it was, it never seemed like it was any trouble at all for them. Also, we were never hurried. They sat and talked as long as we wanted to. David even came by our house after the service and sat and talked to my dad for what must have been an hour. And wouldn't you know, after writing the obituary, we found typos! Panic set in. Erin, made the requested changes with Legacy and the newspaper. Thank you!!! Rebecca patiently guided us through many of the decisions that needed to be made. She is gentle, thorough and reassuring. Chapter II. After getting together with my siblings to plan the services, all three of us contracted COVID. That meant we could never attend the services that we planned. Again, the memorial crew jumped in to help. Before the viewing, they placed mom, the flowers and memorial slideshow in an outdoor patio. We were allowed an hour with mom while isolating from others. I am eternally grateful for that simple act. The other services were live streamed so that we were able to view the services from home. After the service, they brought the flowers by our house and gave up a beautiful memorial book and crucifix to keep. Thank you just doesn't seem enough.

Rebecca handled my dads funeral like a boss. It was a hard time for us all but she showed us…read moreoptions in a very clear and precise manner, handled our questions with care and truly made it an easier experience for us. I couldn't ask for more. Thank you

My mother bought a prepaid funeral plan with Hewett-Arney back in 2018. At the time, the service…read morewas wonderful. Since then I believe the funeral home was sold to a third party. My mother's health had been failing for over a year and she went into hospice on Monday and fell into a coma Thursday. She wasn't expected to make it through the weekend. I had flown in from out of state and my Aunt had come up from Houston. We went to see the funeral director Friday to finalize arrangements and set things in motion as much as possible. Getting information from him was exhausting. Perhaps I should've brought in a CIA interrogator? When I asked if we could have the funeral on Monday, he informed me he "doesn't work on Sunday". He also said he would need two days to prepare the body. We said we wanted a closed casket. He did assure us that if she passed on Sunday, someone would pick up her body so it wasn't just sitting at the nursing home. We went to a florist afterwards (recommended by a family friend, not the one he recommended) and they were amazing. My mother passed away Friday night, so we returned to the funeral home by appointment on Saturday. At this meeting David brought out a paper that had been filled out by my mother with much of the information on it we were discussing Friday. Information like; which flowers, what scripture, etc. You know, information that would have been helpful Friday when we were DISCUSSING those things. Particularly, flowers since we had picked them out Friday, which he knew we were doing! We had the visitation on Monday 5-7. He did not stay for the visitation, because he works 8-5. His assistant stayed in the office until we left at 7. She, by the way, is amazing. On Tuesday, with just over 2 hours till the funeral, he texts me that my mom looks very nice and the casket is currently open, however if I want it closed they can do that as well. Since I had told him Friday and Saturday that we wanted a closed casket, we were eating, and he had really pissed me off at this point, I didn't reply to his text. We were going to be arriving a half hour before the funeral which would give plenty of time for them to close the casket. When we arrived and my Aunt asked him to please close the casket, he SCOLDED us for not replying to his text. Changing from an open casket to a closed involved him moving the flowers over, closing the lid, and repositioning the flowers. You don't get to scold the grieving family like that! NOT acceptable. To top everything off, he signed the guestbook at the very top! He didn't ask first. He didn't sign at the bottom after all family and friends. He signed at the top!! He seems to have zero EQ and zero customer service skills. Since he is in a service industry that requires compassion, those are pretty big deficiencies to have. I believe my Aunt was very accurate when she said he is like that person getting ready to retire and has already mentally checked out. As I mentioned earlier, his assistant Rebecca is amazing. She knew that my mother loved butterflies. She took the initiative to add a row of butterflies to the funeral program - they were beautiful! That little added touch meant SO much to everyone at the service. She should be the front person for the funeral home instead of the insensitive jerk that we dealt with. It is unfortunate that the reputation built up over a century is being decimated by the current director.

I found this Funeral Home on yelp and read reviews on Google after my grandmother passed. The…read morecouple that own and run this have been extremely helpful and kind during the whole process. We were impressed that their pricing was available online and straightforward. They own the crematorium, so getting our grandmas ashes back quicker is nice.