Lack of communication; numerous typos in the bifold materials that the staff should have corrected…read more Honorarium paid to the funeral home to give to the clergy and church was not given to them. Our family will never use their services again. Their lack of attention to detail make a difficult situation even more stressful.

The staff is very helpful and professional. Would recommend for families in this difficult timeread more

My beloved was sent to Hilliard immediately after he passed. No medical examiner, no questions from…read morethem about his medical history etc. Every single aspect of my personal experience with the College Station location was very questionable. I was told I couldn't see his body. At the burial, the director came up to the casket and noticeably made sure it was locked. This was only a peek into the overall shadiness that surrounded what I feel was one of many things. After signing a contract and paying them, they 1st changed the obituary to add some strangers saying they were his family and took me out. When addressed, she changed it back for a day and finally removing his remembrance all together. They are not fact checkers and have been ridiculously disrespectful to my the actual family of my husband and have disregarded any and all truth about his life and wants and facts. They care nothing of the legacy of the deceased, only that you continue to trust them and make sure you pay. The obituary is something that everyone should be able to read and know my Chris. I've wondered why the parking lot is empty and now I know. They do nothing according to follow legal procedure and or even acknowledge that there is one. Truth is a funny thing. If if doesn't come out when you wash the dirt away, it will in the rinse.mGood Luck .

I cannot say enough how much Glenn and his team helped us during a very difficult time. They were…read morekind, professional and proactive in making sure things were taken care of. Glenn even stayed with us at the office until 11pm one night to make sure things were done right and with enough time to get everything done. Everything for the memorial and burial went smoothly, in large part due to their efforts. I strongly recommend them when you need them.

We have had my mother-in-law's and father-in-law's service arrangements with Hillier's each time…read more Everything was put together so beautifully. They did an amazing job with everything & always responded immediately if we had a need. Also, we have been to several funerals under their care & they have always been so nice. I definitely recommend them!

Amanda and her team are truly wonderful. The attention to detail and compassion they all have is…read moremore than visible. Amanda has so much experience and her ability to guide families during what can be the worst time of their life is so heart warming and amazing. Never have a met someone who cares so deeply about each and every family. Thank you so much Amanda and thank you to all of Hillier!

Lindsey and her Staff went above and beyond during the most difficult time in my life. They treated…read moreme like family showing compassion and patience. They honored my dad beautifully.

To a certain extent, this review has haunted me. By that, I mean I've written it in my head…read moremultiple times in the middle of the night, I've started it over several times because it was not possible to include the names of each and every wonderful person and the service each of them provided and how they profoundly impacted the life of my family. There just aren't enough characters available in a review to tell you how important this service is or how each of us was changed by it. So for months it's been sitting in my drafts, but I finally decided to rewrite this review and try to make it as informational as possible. It started back in the hospital when the hospital arranged for us to talk to representatives from several hospices. Hospice Brazos Valley sent out a woman from the Bryan office who was lovely and respectful to my father and answered all my family's questions. She provided us with their book that ended up being a very useful guide that I read through several times, got our contact information and arrangements were made very quickly to have my father transferred back home by ambulance the next day. I was contacted by Wilbea Medical Equipment (through hospice), who came out and set up everything we needed before my father was discharged and trained me on how to use all the medical equipment. They were also patient as I took notes and repeated things so I could also train my other family members in how to operate the equipment as well. Honestly, they thought of everything. Several hours after my father was home, an intake nurse came and explained the process to us, made sure we had contact information, signs to post outside for having certain equipment and oxygen on site, another copy of their guide and literally went through every service and every question we could possibly have. My mother and I were also trained in how to administer medications we hadn't seen outside of the hospital before. We were given a schedule for nurses and home health aides to come out and care for my father and train us how to care for him between visits. As he rapidly declined, they quickly adapted to a more frequent schedule without us having to ask or advocate for his needs. They brought everything we needed as we needed it, including ways to administer medications when my father could no longer swallow. They were gentle with both my father and my family, and I do believe a community based organization like Hospice Brazos Valley has to be the definition of angels walking among us. This entire process didn't cost my family anything, which was hard to wrap my head around as everything had cost so much the prior 9 months. So it was fascinating to suddenly have supplies being provided if we ran low and not having to argue with offices over bills or coverage or make another run to Walgreens. The guide had so much information, I was glad to have my own copy to read in the middle of the night by my father's hospital bed. It included contact information for all their locations, a thorough breakdown of all the stages of hospice, how your loved one transitions and what each one means. It also contained a list of tasks to help get your loved one's affairs in orders, a page of local contacts for funeral homes, contact and explanations of home health aides and what they do, contacts for volunteers who could sit with your loved one if you had an appointment to attend, bereavement counselling and so much more. It was the most useful, tangible thing I held during the entirety of 2022 and I can't even explain to you how many resources I researched during that year once my father was diagnosed in early January. Their contact phone number handled everything, they even had stickers to put around the house so nobody would panic and not know who to call. When we had to first administer morphine, when we needed a message sent to a nurse, when we had a question about a service, it was the same number for all of it and the staff on the phone was equally as amazing as the staff that I dealt with in person. This included a middle of the night emergency we had, if we had needed a doctor or ambulance dispatched, and the first call when my father passed away. They did an excellent job preparing my family and I for each step as my father rapidly declined, and handled each of us very differently. I will never forget how kind they were to my mother or how many of my questions they answered privately because they could see the different needs each of us had. They really serviced my entire family, not just my father, in ways you cannot attach a cost to. The simple fact is, this was the most traumatic 9 days of my life. However, I can't think of a single thing Hospice Brazos Valley could have done differently to make it better, but I can definitely think of many, many ways they could have made it worse if they weren't so prepared and so compassionate. They earn every bit of these 5 stars and more.

Hospice Brazos Valley will always hold a very special place in my heart. I recently lost my father…read moreafter a long battle with cancer. During his last months of life, Hospice Brazos Valley tended to him at our home (Thank you, Kelly and Kalyn!). The care he received was excellent. The nurses were always respectful, efficient, kind, and prepared. They communicated well with each other, so nothing ever fell through the cracks. Hospitals could learn a lot from them. The day of my father's death, Kelly guided us through all that was necessary. I can't imagine what we would've done without her. I will forever be grateful for the care they gave my father and our family.

This is a beautiful resting place for Aggies and non Aggies alike to Rest In Peace while still…read morebeing able to see the score at Kyle field. It's amazing and beautiful and stunning. I'm glad we had our memorial for my sister there. If you want a slideshow take a smart tv and a thumb drive and it will work and be visible. Best.

My dad was my mentor, and his death left me with an ache in my heart that has never subsided…read more While I am not particularly inclined towards cemetery visits, I am grateful that my dad's final resting place is among those of his Texas A&M classmates who preceded him in death at a cemetery that memorializes these Aggies and their legacies of honor. The Aggie Field of Honor is a beautiful, yet serene, cemetery respecting the TAMU traditions that these individuals held dear.

This used to be a fantastic store with the previous owners, and I had multiple paintings and…read moredocuments framed there. The owners were fantastic. I went back earlier this year to frame two documents. For the first document, they wanted to charge around $500. I took it to Michael's down the road, and had it framed for less than $150 in two weeks. I still left a second document to be frames. They told me it would be done in 2-3 weeks. I called several times after 3 weeks and could never get anyone to pick up the phone. I also sent emails, with now response. I went to the store in person, and it was closed for two days because they needed employee training. After 7 weeks, I finally got someone on the phone. I went back to the store immediately and picked up the document. I will have it framed elsewhere.

A famous artist painted a picture of my great great uncles home in Galveston. He was a captain of a…read moreship down there and when we found this picture it was going to definitely be my dad's 83rd birthday present. I had the print put on canvas at canvas world which is also a great company and then took it to Myers for framing. We could not be more pleased with how it turned out! They were wonderful and very helpful and the quality is exquisite.

As a single mother, I was initially apprehensive about putting my son in daycare. However,…read moreKinderCare in Bryan has completely eliminated that fear. Mrs. Tonya, the toddler teacher, is amazing! She allows the kids to have fun doing what they enjoy, providing both free play and structured classes when needed. She is patient with the kids and allows them to have a voice in a respectful manner. Everyone there is amazing and friendly. Ms. Jennifer was also amazing with my son as an infant; he felt loved and nurtured. She was kind and always willing to go above and beyond. Mrs. Brooklyn was always available; even when out of town, she found a way to assist me. Overall, it's an amazing, kind, friendly, and great environment!

Thank you for always loving my kids and communicating well with me. Communication is everything!…read moreAbsolutely love you guys, stay positive!