I took my switch in to get repaired & they were not able to fix it. The issue wasn't that they…read morecouldn't fix it, it was with their communication. They are not effective communicating with their customers. When you call them, their voicemail box is full and you cannot leave a message. I had to call at least 5 times for them to pick up the phone, they might be short staffed. They had my switch for over 2 weeks and even when it was "completed", they still never gave me a call. I am very disappointed in their communication and customer service.

I made an appointment on their website the night before. I scheduled the first appointment of the…read moreday and arrived right at 10 AM. The door was locked and no lights were on. After about 5-7 minutes a guy walked around me with a Chick-fil-A bag and a drink. As he started to unlock the door he informed me he couldn't help me until his co-worker got there. He went in and locked the door behind him. 10 -15 minutes (eating breakfast, I presume) he turned on the lights, opened the door and finally asked me what was up. I told him I made a 10 AM appointment to have a screen replaced on my husband's iPhone. After fiddling around on the computer terminal, he got me checked in and went into the back. He came back out and said he didn't have a screen in stock and would have to order it. That would take 3-5 days. I told him, "No thanks. I think I'm going to look for other options. I hope he enjoyed his breakfast. I'd give zero stars if that were possible!

New ownership would not honor the "lifetime" screen protector that this store sold previously. Not…read moreeven a discount.

Super fast and friendly service! They fixed my phone screen perfectly and made the whole process so…read moreeasy. Highly recommend!

I needed some vintage Sansui Speakers serviced and repaired. Bill did a great job evaluating the…read morewoofer surround damage and was able to find a quick, effective, and inexpensive solution. Maybe I was lucky with timing and their schedule but I had the speakers back within 24hrs sounding better than they ever have. Outstanding service and work by Bill and Spectrum Sound! I would absolutely recommend and use them again!

Called and asked if they worked on Mackie mixers, I told them it was a 32-4 and had bad pots and…read morepreamp issues, they said yes bring it in. Brought it in - dropped off, told 3 weeks. Called 3 weeks later, said they would work on it next week. Get a call the next week and they tell me they can't get parts for it cause they are obsolete and $40 for looking at it! Really!!!???X*X&X^X%....why did you tell me to bring it in if its obsolete and you can't get any parts? What a rip-off! Anyway, they ripped off a church. Don't waste your time with guys!

Feb 2026. So I'm the one with the mega durable phone case and the pour-on screen protector and I…read morestill managed to crack my screen. Went to the Verizon store, they started my insurance claim, and sent me over here. It was a Sunday and they couldn't get it done that day, so I went back on Monday. Nick was a joy and handled everything, and also checked other perks of my insurance (cleaning etc), plus got me a coupon for a new clear coat so I got everything fixed same day. Super pleased with the results. I also learned they will recycle old electronics. #ReviewsByRL

Dropped my phone this morning and was devastated!! I remembered I had insurance but was wary that I…read morewould need to pay a high copay but a quick claim on Verizon website I was able to drop my phone off at 1:00 p.m. on a Sunday and by 3 pm my phone was fixed with a new screen and a screen cover!