Additional comment to the 15% gratuity added to the bill, not a beef with the restaurant:
We were party of 5 celebrating my sister's birthday last Thursday with a 5:30pm reservation. Food and service was excellent with speed and courtesy remarks "Enjoy" and "Enjoy your meal" from the Kimpo team of servers. We enjoyed the table BBQ cooking experience and the meats, vegetables and sushi were delicious. Since it was a less demanding weekday Thursday evening, the 2-hour limit was more relaxed as we continued with our conversation well after our dessert.
We asked a server for our bill and was directed to the front cash. I told the cashier I'd be paying for 5, then was presented with the bill and advised that 15% tip was already added. My brother-in-law later remarked that was it stated on the menu "15% SERVICE CHARGE APPLICABLE ON THE BILL FOR GROUPS 6 OR MORE."
I've read other customers reviews complaining of this auto-generated tip understanding they too were less than a group of 6.
I didn't mind since I had intended to tip $25 and the receipt showed $24.74 calculated on the food and beverages total ONLY. He then remarked that I was free to added extra, but I asked "Isn't the service charge shared by the whole restaurant service team?" He said "Yes, but in case you'd like to give your girl extra?" I thought what girl? We were served by whole team of guys and girls. The 15% added was close enough to my tip, so that was it and the total on my credit card receipt with taxes was $218.09.
Though I didn't keep the restaurant receipt, I later calculated the breakdown $32.99/per x 5 = 164.95 x 15% = Tip $24.74. The shocker was balancing the total finding out I had paid TAXES $3.70 on the tip!
Having a restaurant background, I'm firmly against the tips these payment machines generated with taxes in the equation and now paying GST&QST on the tip just blew me away! It might be small differences of amounts as some argues, but it adds up for many of us just wanting to enjoy eating out without getting dinged here and there like the groceries specials that were never applied at the cash when you finally check the bill at home and sometimes let it go because not worth going back for refund!
My beef is not with the Restaurant Kimpo, but had I caught the ding for extra taxes on the spot, I would have requested the tip $24.74 deleted, add the taxes and I then custom enter $25 tip for total $214.65. Choosing the lesser of two ills, I'd rather the overage $3.44 go to the wait staff when these payment machines tipping percentages are always on the gross total... 15%*$189.65 ($28.18) for total $218.09.
The tipping formula fault is lies with the terminal software developers who are either ignorant and/or have no realization of fairness to all the customers spending hard earned monies in restaurants as it was evident throughout the pandemic. GST & QST should never be in the equation for calculation of tips nor be taxed either! It is TAX! The servers pay tax on tips, not customers. Both GST 5% & QST 9.5% are independently calculated, so why not the tip %, eh??
Electronic transactions can easily ding a little negligible extra here and there. It must not be permitted and be always precise to expectations!
To those software developers reading this, an appropriate software upgrade is immediately due on the payment machines multiplying the tip percentages on the food and beverages total before taxes! If one wishes to be generous (or less), you already have in the custom $$$ option.
It's your due diligence to protect the consumers on tipping and paying accurately the dues for GST & QST!
I hope other readers having the same opinion with the payment terminal tip formula, voice their displeasure on this platform. read more