If you want KFC, drive to another location; it will take you less time. I'm not a KFC fan, but my fiance is so I stopped here at his request. They get two stars because the food didn't taste bad, but the service is ridiculously terrible (like "Am I on a hidden camera show, because I can't believe this is happening?" terrible). The first thing the drive-thru operator told me was they had only original recipe chicken. I asked for a 5-piece tender box and was told they only have 2 tenders and can give me a "Chicken Little meal instead." I came for tenders, so I asked "You can't drop any more in the fryer?" He asked how many, said he'd have to check with the cook, and following a long pause said they would fry some more. There was still more than an hour left before closing, so that's just laziness. No, I don't want the 2 old tenders you have sitting there. If I was a manager, I'd be pissed knowing employees are losing sales by refusing to make food. I pulled up to the window and paid, then I was asked to park because there would be a wait for my tenders. I waited more than 20 minutes, and that's not exaggerated, for someone to bring my food out. I was tempted to just drive away, but I already paid and my fiance really wanted his tenders. A young lady took her sweet time bringing me the food and just handed it to me and said "Have a good day!" No apology for the wait. I also specifically asked for barbecue sauce and there was none, but I had zero interest in wasting any more of my time here. I don't usually eat at KFC, but if I do, it won't be at this location again. read more

How do you run out of chicken , and staff standing around joking. Sorry but another Tucson location I will not visit again.

chicken was very dry. biscuits were hard and small. i will never eat there again. I use to love the biscuits from there i couldnt finish my food read more

Went through the drive thru around 1:30pm, a good time after lunch hours. There was one car in front of me. The lady said 6-7 minutes for chicken tenders and had me park in front. I was waiting until 1:46 and finally got out of my car. That's ridiculous! No apology and no refund which I should've gotten. I was late getting back to work. Y'all suck! read more

Twice in the past month I have stopped at this KFC after work, I pull up just around 10 pm on Friday and they are closed. What kind of store closes two hours before their posted hours? This is a very poorly managed KFC read more

they took 30 minutes to bring out my chicken and this isnt the first time. They have the worse service and it takes forever a drive-thru should never take this long read more

This place is horrible! I was hoping to get quick dinner for my family, but instead I got gross macaroni and cheese that had burned lumps throughout the whole thing. It was disgusting! The lines at the drive-thru are ridiculous. I called and complained and I emailed them. I never got a response. This shows they really don't care about their customer base. Will never go back!! read more

KFC - Gross junk in our macaroni n cheese. - Fast Food Near Me - Tucson, Arizona

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I have never had a bad meal at The Cortaro KFC. Employees always polite, fast and efficient, I've been through many times over least three years, no bad experience. read more

Originally I gave them a 5. Now they are a 1. I used to work for kfc so a part of me understands how long chicken takes. However, these are my complaints. 1) they changed their phone number but still have not updated up Yelp or google. So I couldn't pre order my hot wings that take 9.5 minutes to cook 2) they never chicken seriously, it's a fast food chicken restaurant. I understand that it takes time to make chicken. However, more than 4 separate occasions has he wait been 20 minutes. At this point, I have no idea why they don't understand to prepare during dinner rushes and lunch rushes. So no there is no excuse for this many times already 3) they have a sign plastered on their glass window that shoes $15 for a 10 piece meal. They said they cannot honor it anymore because the deal is over. It's still up. Seriously that is false advertising. I am calling on corporate on you and seeing if there is any legal action I can put forth. You guys are terrible read more

This place takes a million years for anything. Half the time they are out of chicken and even in the drive through they only help one person at a time. Like take their order cook their food for 20 minutes and then take the next order. It makes no sense to me. I waited 45 minutes just to order, and the only reason I continued to wait was because I was already boxed in. Redoculois. read more

This place has a bunch of bad reviews! I went through the drive through and ordered a family meal grilled style. The food took half an hour wait in the drive through! Thus the two stars. It was typical fast food so can't complain there. I felt less guilty about getting the grilled version so as not to eat all that breaded skin. We don't typically buy fast food but I know what I'm getting when I go to one. So, it confuses me when people go to a fast food joint and are repulsed with the service and cleanliness. You go to a junk yard expecting to buy a new car, you're going to be disappointed. read more

Oh my goodness, this is the dirtiest place I have even seen! I was in the drive thru and my order was wrong so I went inside to get it fixed, I wish I hadn't because now I can't eat what I ordered! The smell is awful, the lobby is littered with debris and food and the drain in front of the soda fountain is covered in moss/ possible mold! read more

KFC - In front of the self serve soda fountain! - Fast Food Near Me - Tucson, Arizona

Horrible customer service. Ordered online and drove 12 miles 1way. When I arrived at the drive thru the manager said they didn't have my order even though I had a confirmation email and #. Asked if the manager could make my order now and she didn't know what a (SIDE LOVERS MEAL WAS), It's on their website. I had ordered and paid for in advance. She made no attempt to rectify the situation. How can a manager not even know what's on the menu? Totally unhelpful and rude to boot!! read more

I'm almost 50 have loved, KFC's ckicken and coleslaw my whole life. What ever y'all changed is crap, won't eat it. Heck my dog doesn't want to eat either. smh read more

I was in the drive through at 8:45 pm. They close at 9pm. The vehicle in front of me ordered and drove to the window to get their food. I had 2 cars behind me waiting. The KFC employee came over the speaker and told me that they were now closed. OMG !!! How lazy are people these days ? Worst KFC ever !! read more

I came here with a coupon to get some food to go. I had the $3.99 coupon for a 2 piece chicken (drumstick and thigh), coleslaw, mashed potatoes, and a biscuit. I got the chicken extra crispy. The food was good but I felt like they gave me small pieces just so it would fit in the box with the sides and the biscuit. I've been to other KFC's and they would always put the chicken and biscuit in the box and then the sides in a different bag or separated from the rest of the food. The coleslaw is cold so putting the chicken next to it would kind of warm up the coleslaw. I don't think coleslaw is supposed to be warm. The service was ok. This was the main reason why it's only 3 stars. I ordered and the cashier had an attitude. She didn't seem like she wanted to be there and work. She didn't even ask if I wanted grilled, original or crispy. I had to tell her crispy. After telling her, then she proceeded to ask about the sides I wanted. I gave her my coupon and she gave it to her coworker to do the transaction. I gave her the money and then she just gave the receipt and forgot to give me my change back. I said "what about my change?" and then she forgot and had to get the key from a manager or something and had to open the register again to give me my change. The interior is alright. It's clean but it's because no one was there. The parking is fine too. Enough space for a lot of people. Note: This location is also a Taco Bell. read more

Wish I'd read the other reviews before I stopped here. Ordered three chicken strips, mashed potatoes and gravy, coleslaw and no soda. After 20 minutes waiting, which I was told was because of my chicken, and told that when I ordered it I was told it would be a long wait--not true. What I received was three soggy chicken thighs, when I pick them up the skin just slid off. A biscuit and coleslaw. They tried to give me soda too. So the only thing they got right with the coleslaw. I threw the chicken away when I got home. Whoever owns this franchise should be paying attention to what's going on read more

I have gone to this KFC a few times to find out that they are closed. The Drive-thru sign says the lobby closes at 9:00pm and the drive-thru closes at 10:00pm. So, I go to the drive thru and waited for someone to take my order at the board. No one ever greeted me. I go to the window and there is no one around and to top it off the place is lit up like it's open for business. So I call to see if they are open and they said they where closed. It was only 9:10pm. Lately, there have been a couple of times that my food was old or cold. Then tonight I go there plenty early so I can get my family some chicken. I got the 8 piece meal. They asked me to park because they were waiting for my chicken to cook. I waited 10 mins. in the heat of 110 Degrees, when I was walking in the crew member was walking out with 2 huge bags of food and then tells me it wasn't my food, that they were waiting on my breasts to cook. She offered to replace it with something else. I agreed and asked for thighs. They asked me at the window if I wanted any sauce and I requested some honey mustard, honey and butter. They didn't put that in there either but what they gave me to replace the breasts were chicken wings (what a rip off). I paid $25.00 for this meal and they didn't offer a soda or a dessert for the inconvenience. Seems like all that work there are kids. They need to get someone in there that knows what the heck they are doing. I won't be going back there again. read more

Ok I am online for 23 minutes and counting at the drivethru of KFC/Taco Bell at noon. I was told the delay was due to them "cooking food"! Cooking food?? this is a drive thru!! Any special orders that cause wait time is supposed to be handled by asking the customer to pull out of line and they bring it to you. Oh not this place....lets just have the 6 cars behind sit and wait. Manager are you reading this? I told the nice girl giving me my food to tell you. Please learn about fast food before you open your next one, after this ones reputation gets it closed! read more

I wish I could give this zero stars. Went there tonight and went through the drive thru. We sat in line for 30 minutes and moved forward one car. We left as there was 4 more cars in front of us. As we were leaving there was at least 8 different sets of people inside waiting. Not one person was eating. This is a horrible display of "fast" food. read more

They're drive through service is horrible, long waits and messed up orders. Won't go back again.

As always KFC has awesome gravy and great food except this time. The Chicken tasted old, and the gravy we paid extra for wasn't filled to the cutoff line. We asked for our receipt and they neglected to give to give to us. This was not the first time we had an issue but it was always corrected. We live approximately 21 mins. away. So it was/is not worth the drive back and without the receipt we could not call and address the issue. read more

Order my food in the drive-through get up to pay and apparently they never put my order into the system. So I ask how long it will take, they say 3 to 4 minutes and help me park in front of the restaurant. Over 15 minutes later they finally bring out our food. Just WOW Didn't even add any extras for our inconvenience. read more

This place is so SLOW! Waited over 40 minutes for our food tonight last time it was around 20! Way too long to have to wait at a fast food restaurant... We could have gone to a sit down restaurant around here and had dinner before this food was ready! Make sure you check that you receive all the food you order! Having to go back to get what they forgot! read more

These people are failures! It seems that the employees are extremely lethargic, rude, and borderline comatose. Most cannot enunciate to save their soul, so you have to try to decipher the mumbling drivel that sputters out between their drool-soaked lips. I haven't been there in months because, well...they suck and never get anything right. But, I took a chance last night and went through the drive-thru. After receiving my order, I took it home and found that they gave me the wrong order. So, I took it back and was told that they gave me that because that's all they had. I explained that it wasn't what I had ordered, and the woman replied with, "But, that's what we had so we gave it to you." Stupid response, but these are obviously not MENSA members. The manager came to the window and asked what I wanted. I explained that I paid for certain things, and handed her the receipt. She said she would bring it out to be and told me to park out front. I asked her if she was really going to bring it to me, and she stated that she would (I knew this was a lie, but I figured I would ask anyway). After waiting about 15 minutes, nobody came out. They actually closed the business for the night and didn't even refund me. Typical service at this location. The problem is that management knows how bad they suck, but they are content with being failures. Corporate should revoke their franchise. It's an embarrassment to KFC...and any customer that dares to go there. read more

There should be an option for ZERO stars. Here's my VIDEO of a 20 minute drive-thru ordeal on 03.12.18 https://youtu.be/NGleQU7ot_c Here's my email to the executives of KFC: Dear Misters Hochman, Creed and Eaton: After waiting on line in the drive-thru at KFC on Cortaro Rd in Tucson, AZ for over 10 minutes, I called the store and asked for a manager. After 20 rings I spoke to the manager who refused to identify himself. I asked why someone was sitting at the window for 5 minutes and I was 2 cars back, having been in line close to 10 minutes at the point with only 2 vehicles in front of me. The manager started SCREAMING at me on the phone that I was only in line 7 minutes and told me to leave the line if I wanted to. I finally got to the window and asked for the manager. I posted the video of my experience from the point where I got to the drive-window on YouTube. HERE IS THE LINK to the close to 8 minute long wait at the window and my interactions with not one but TWO obnoxious managers: https://youtu.be/NGleQU7ot_c I'm going to post the video link to YELP. Every wonder why this KFC has horrible YELP reviews that rate it only 1.5 stars? Here's the link to those reviews: https://www.yelp.com/biz/kfc-tucson-14 Let me tell you why this store is poorly rated by everyone: 1. Always out of chicken breasts. ALWAYS. No matter what time of the day or night you cannot get a 2 piece all white meal. EVER. 2. Drive-Thru is closed half the time. No reason just a board stating it's closed. 3. Almost every manager who has ever worked at this location is obnoxious and rude. I have NEVER had a good experience at this KFC. NEVER. 4. The waits are unbearable. It's FAST FOOD that takes a lifetime, every time. I would like an executive from KFC to place an order at the drive-thru at this location unannounced and see the horrible, rude service. The place always looks dirty from the window as well. I would like to know how "Marco" and "Azhar" get a job as MANAGERS at KFC with the obnoxious people skills you will see on the video. One screams at me, hangs up on me and yell at me and slam the drive-thru window in my face with one saying he's calling the police. Don't you think the police have more urgent issues to attend to than chicken? This manager actually dialed his cell phone in front of me, on video, stating he was calling the police. How about SERVING GUESTS, COOKING CHICKEN, RINGING UP GUESTS, and moving the line along, instead of standing around like a useless manager calling the police. Pretty disturbing to say the least. Whomever runs this location, needs to do a better job interviewing the people representing your brand. They have failed time after time after time and the people who work at this location have always been rude. This location has had problem managers for years, as well as problems with customer service and the aforementioned issues. There are hundreds of local people who would like a job at KFC, who will treat your customers right, and yet Marco and Azhar are the best choices? I think not. Promote the helpful woman in the video who has been there a few days and terminate those who are driving your customers to the competition and maybe you'll see an increase in your store revenue and better reviews. There are 10 fast food restaurants within a block of this restaurant, some in the same shopping plaza and across the street. NO ONE should have to wait 20 minutes for FAST FOOD and be verbally abused and screamed at for making an inquiry via phone while still on the drive-thru line, on why the line was moving so slowly. Nor should anyone be treated the way I was treated in the video causing me to raise my own voice. I will never, ever go back to this KFC. EVER. KFC needs to clean house and start with some competent, friendly managers. read more

The only consistent thing you can count on with this place, is that you'll get horrible service and a long wait. They are a Chick-fil-A away from being shut down. Employees are rude and never apologize for the wait. How do you not have 5 plain tenders with 0 traffic at 8:00 pm at night?? What's sad is this is not the first time and unless they change management, won't be the last time. Wish I could give less than 1 star on this. read more

I have had the worst experience at all Tucson locations, but the worst 2 are located at: 2980 W Ina Rd Tucson, AZ 85741 and 8270 N. Cortaro road Tucson, AZ 85743. my mother loves KFC, but because of these awful locations I will never buy KFC again. every time I go to these 2 locations they never have exactly what I want and they do not want to make it. also, long wait times when there is nobody there. last night was the kicker for me. I was at the INA loc and I waited more than 10 min before I could place my order. when I did place my order for 2 $20 fill-ups at around 8:30pm (close at 10), they told me that they needed to check if they had enough chicken (original), however, I wanted extra crispy and they had none and told me that it would take an hr to get it ready. I placed the order for the original and pulled to the front to pay and was told after I paid to pull around to the parking lot and it would be a few minutes because they were waiting on the biscuits. by around 9:10 or so, they still had not brought me my food and all other ppl had left, so I moved my vehicle in front of the door and the girl who took my order had locked the doors (lobby hrs until 9pm) and was sweeping and looked like a ghost and totally forgot about my order. she did not come outside to apologize and to let me know it would be a few minutes longer. we banged on the door and still no one. I had to walk over to the drive thru side and see what the issue was. the gentleman said they were waiting on biscuits. I know for a fact it does not take 40 minutes to cook biscuits. the man that had just placed his order thru drive-thru was there and was also told to pull around. he got his order the same time I got mine, which was still about 10 min after I had spoken to the gentleman at the window. when the girl finally came out, she gave me the same excuse and I asked for a full refund and she told me they don't do refunds, would not give me any type of discount, which I still won't use because I will never go back. also, your employees don't know how to spell. they had a sign at the drive-thru window and on the lobby doors that they were hiring and it was spelled "hireing". there was also a time that I went to the cortaro loc and it was 10 min before the drive thru was supposed to close and they were already closed. read more

This is the worst KFC I have ever been to. Twice now they are out of mac and cheese, biscuits and tenders. The staff is slow and always seemed to be surprised you ordered chicken. Same excuses given both times as to why they don't have anything and can't bring you food on time. Never coming back. read more

I hate to add to the 1 star reviews. This place sucks. I feel the biggest problem is this chain is owned by a cheap SoB. Rather than throw out the old stuff it's all this place serves. I've ordered a few times here out of sheer laziness not going to the one on Ina. Rude, lazy staff, and dirty old food. I've even been shorted 2 pieces of chicken on the family 8 piece. When brought back they basically called me a liar. This place is a joke. read more

My husband loves fried chicken and I hate to cook fried chicken. I had a surprise birthday party this weekend for him on Saturday. So I went to KFC on Cortaro and picked up several buckets of the original and crispy and it was a hit with everyone. We did not eat at KFC, but the chicken was great at the house. I had no idea that it was even close to the house, until I started looking for it. If you love fried chicken this is the place to go. read more

Pathetic! I waited OVER half an hour for my takeout. Slow-really slow service. Two of the workers there were coughing and hacking. Gross. When I finally got it the chicken was over cooked, dry and inedible. On top of it all when I complained to the manager-Jason-his comment was 'sorry'. There are two kinds of 'sorry'-this one was a "So what?-Do I care?" These people are representing a great company-I suggest retrain or replace. I will not be returning to THIS one! read more

If I could give negative stars I would. They're always out of something or they forget something. I don't know what type of training is received but it's not customer service. Every time they act inconvenienced by asking for something or alerting them you're missing something. I've given them far too many chances because my family loves some of the food, but I'd rather drive to Ina than deal with this poorly run establishment. read more

This Kentucky Fried CHICKEN has consistently been out of chicken every time I've come to eat. How? How in the world can a KFC consistently not have chicken? Is it seriously that difficult? If you actually want food to eat I suggest going elsewhere as you're not going to gag anything but biscuits and sides at this joke of a KFC. read more

Wow. I did not believe the other comments could be correct but here I am Iilg found myself waiting over 20 minutes. Why? They should investigate the staff and management. Incredible that in this day that a fast food establishment is trying to turn down business by not serving. Two cars in front of me just left. What can be wrong? Avoid this store until you read they got their stuff together. read more

Came by at 8pm- doesn't close until 11, and they were out of Mac and cheese. How does that happen? Wait was super long- over 15 minutes while we sat in the drive thru. Don't think I'll be stopping by here again. I read a lot of negative reviews but decided to give it a shot- bad idea. The guy who was at the window was very nice tho and polite. read more

Where to start with this place I wish there was an option to go less than one star. I Try to never go to this location because there's always issues, one always being they never have chicken. This time was no different, 1st thing I'm told there is no bone in chicken no coleslaw and no biscuits. How the heck does KFC the place that only sells chicken not have chicken and this isn't the 1st time this has happened Numerous times when stopping here. Ordered a chicken strip Baskets, Still appalled that a place that only sells chicken runs out a chicken Substituted my biscuit with a store bought M&M cookie That look like chips a Chips ahoy cookie. Then to top it off when I asked for my receipt so I could call make a complaint the guy refuses to give me a receipt. I don't know how this place stays open. When I got home And looked at the strips They were over cooked and dried out to the point they looked like a super size chicken nuggets. read more

Another thing - I've only recently become aware of the harmfulness of MSG - and KFC uses more of it than any other fast food place. These KFC's really have nothing in common with the original Kentucky Fried Chicken. read more

This is the second time I've come here around 5-6pm which Is normally dinner time and they never have anything I want the service is horrible. They are never listening and continuously asks me to repeat myself. I love KFC but I totally hate this location. I'm sure I'm not the only one!!! read more

As other have stated, you have to have time on your side. This place is not fast. They always seem to not have anything ready and have to cook it fresh, which is the only positive that comes out of it. But then the rest of your stuff is cold. Enjoy your wait! read more